Customer Satisfaction Procedure - Pontiac 1994 Grand Am Owner's Manual

Customer Assistance Information
Customer Satisfaction
Procedure
four satisfaction and goodwill are
mportant to your dealer and Pontiac.
gormally, any concern with the sales
ransaction or the operation of your
lehicle will be resolved by your dealer's
sales or Service Departments.
sometimes, however, despite the best
ntentions of all concerned,
nisunderstandings can occur. If your
oncern has not been resolved to your
atisfaction, the following steps should
'e taken:
STEP ONE
--
Discuss your concern with
a member of dealership management.
Normally, concerns can be quickly
resolved at that level. If the matter has
already been reviewed with the Sales,
Service, or Parts Manager, contact the
owner of the dealership or the General
Manager.
STEP TWO-- If after contacting a
member of dealership management, it
appears your concern cannot be resolved
by the dealership without further help,
contact the Pontiac Customer Assistance
Center by calling 1-800-PM CARES.
In Canada, contact GM of Canada
Customer Assistance Center in Oshawa
by calling 1-800-263-3777 (English) or
1-800-263-7854 (French).
In Mexico, call (525) 254-3777. In Puerto
Rico or U.S. Virgin Islands, call
1-809-763- 13 15. In all other overseas
locations, contact GM North American
Export Sales in Canada by calling
1-905-644-41 12.
For prompt assistance, please have the
Following information available to give
the Customer Assistance Representative:
0
0
0
0
0
Your name, address, home and
business telephone numbers
Vehicle Identification Number (This is
available from the vehicle registration
or title, or the plate at the left top of
the instrument panel and visible
through the windshield.)
Dealership name and location
Vehicle delivery date and present
mileage
Nature of concern
.
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