Ford 1997 Aerostar Manual page 304

a non-Ford product
a non-Ford dealership
a vehicle sales transaction
request for reimbursement of consequential
expenses. Expenses incidental to the warranty
complaint being reviewed are eligible for
consideration.
items not covered by the new vehicle limited
warranty
items covered by a service contract
alleged liability claims
property damage where the damage is
significant when compared to the economic
loss alleged under the warranty dispute
cases currently in litigation
vehicles not used primarily for family,
personal, or household purposes (except in
states where the Dispute Settlement Board is
required to review commercial vehicles)
Complaints involving vehicles in which
applicable new vehicle limited warranties have
expired at receipt of your application are not
eligible. Eligibility may differ according to state
law. For example, see the unique brochures for
California and Wisconsin purchasers/lessees.
How Does the Board Work?
The Board consists of:
three consumer representatives
a Ford or Lincoln/Mercury dealer
Consumer candidates for Board membership are
recruited and trained by an independent
consulting firm. Dealers are chosen because of
their business leadership qualities.
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