Cadillac 1996 Eldorado Owner's Manual page 329

have with your vehicle can be handled by your selling or
servicing dealer. Your dealer has the facility, trained
technicians, special tools and up-to-date information to
promptly address any issue which may arise. Cadillac
has empowered its dealers to make decisions and repair
vehicles, and they are eager to resolve your concern to
your complete satisfaction. If your concern has not been
resolved to your satisfaction, take the following steps:
STEP ONE
--
Discuss your concern with a member of
dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the Sales, Service, or Parts Manager,
contact the owner of the dealership or the General
Manager.
STEP TWO
--
If after contacting a member of
dealership management, it appears your concern
cannot be resolved by the dealership without further
help, contact the Cadillac Customer Assistance Center,
24 hours a day, by calling 1-800-458-8006. In Canada,
contact GM of Canada Customer Assistance Center in
Oshawa by calling 1-800-263-3777 (English) or
1-800-263-7854 (French).
For help outside of the United States and Canada, call
the following numbers as appropriate:
0
In Mexico: (525) 625-3256
0
In Puerto Rico: 1-800-496-9992 (English) or
1-800-496-9993 (Spanish)
0
In the U.S. Virgin Islands: 1-800-496-9994
0
In the Dominican Republic: 1-800-75 1-4135
(English) or 1-800-75 1-4136 (Spanish)
0
In the Bahamas: 1-800-389-0009
0
In Bermuda, Barbados, Antigua and the British
Virgin Islands: 1-800-534-0 122
0
In all other Caribbean countries: 1-809-763- 13 15
In other overseas locations, call GM North American
Export Sales in Canada at 1-905-644-41 12