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For prompt assistance, please have the following
information available to give the Customer Assistance
Representative:
0
0
Your name, address, home and business telephone
numbers
Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate at
the top left of the instrument panel and visible
through the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
Nature of concern
We encourage you to call us so we can give your inquiry
prompt attention. However, if you wish to write
Cadillac, write to:
Cadillac Customer Assistance Center
Cadillac Motor Car Division
30009 Van Dyke
P.O. Box 9025
Warren, MI 48090-9025
Refer to your Warranty and Owner Assistance
Information booklet for addresses of Canadian and GM
Overseas offices.
When contacting Cadillac, please remember that your
concern will likely be resolved in the dealership, using
the dealer's facilities, equipment and personnel. That is
why we suggest you follow Step One first if you have a
concern.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Cadillac has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate with
Cadillac by dialing: 1-800-833-CMCC. (TTY users in
Canada can dial 1-800-263-3830.)
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