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Johnson Controls IQ Panel 4 Installation Manual

All-in-one 7” touchscreen built with a built-in camera
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IQ Panel 4
INSTALLATION MANUAL
Software Version 4.0.0
The IQ Panel 4 is an All-In-One 7" touchscreen built with a built-in camera, providing full
security and smart home functionality in an easy to use interface.

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Summary of Contents for Johnson Controls IQ Panel 4

  • Page 1 IQ Panel 4 INSTALLATION MANUAL Software Version 4.0.0 The IQ Panel 4 is an All-In-One 7” touchscreen built with a built-in camera, providing full security and smart home functionality in an easy to use interface.
  • Page 2 Features accessible to users and installers alike are outlined in the IQ Panel 4 User Guide. The information contained herein is proprietary, and is solely owned by Qolsys Inc. Any reproduction, modification or distribution without permission is strictly prohibited.

  • Page 3: Table Of Contents

    TABLE OF CONTENTS PANEL OVERVIEW SECURITY SENSORS BLUETOOTH DEVICES MAINTENANCE 147- Upgrade Software 5- Exterior Front 57- Security Sensors 108- Bluetooth Devices 6- Exterior Back 58- Auto Learn Sensor 109- Add Device 148- Upgrade Software Using Wi-Fi 149- Upgrade Software Using Panel AP 7- Interior 59- Add Sensor 110- Edit Device...

  • Page 4: Panel Overview

    PANEL OVERVIEW Warning: This Product should be installed in accordance with the National Fire Alarm Code, ANSI/NFPA 72, (National Fire Protection Association, Batterymarch Park,Quincy, MA 02269) and with National Electric Code, ANSI/NFPA 70. Printed information describing proper installation, operation, testing, maintenance, evacuation planning, and repair service is to be provided with this Product. In Canada the product shall be installed in accordance with the Standard for the Installation of Residential Fire Warning Systems, CAN/ULC-S540.

  • Page 5: 5- Exterior Front

    PANEL OVERVIEW EXTERIOR FRONT Panel Camera Ambient Light Sensor Dual MEMs User Interface Microphones with Echo Cancellation & LED Status Lights QuadSound Page Indicator Speakers QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF...

  • Page 6: 6- Exterior Back

    PANEL OVERVIEW EXTERIOR BACK FlexTilt Camera Adjustment Single Rear Facing MEMs Microphone with Echo Cancellation Mounting holes SmartMount single, double or Backplate with triple “gang” box Power Terminal compatible For UL2610 applications this screw shall be used for tamper protection Locking Screw w/ against mounting removal Retention Spring...
  • Page 7 PANEL OVERVIEW INTERIOR Legacy Security RF Radio (319.5 MHz, 345 MHz or 433 MHz) PowerG Radio Expansion Slot IQ Base Connection SmartMount Lithium-Ion 24 hr Connection Battery* Barrel Jack Power *CAUTION The battery should NEVER be disconnected without following proper power-down procedures Failure to comply may result in data corruption, panel failure, and a void of the manufacturer's warranty QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF...

  • Page 8: Installing The Panel

    INSTALLING THE PANEL...

  • Page 9: 9- Wall Mount

    INSTALLING THE PANEL Note: For UL/ULC Commercial Burg installations (UL2610/ULC- WALL MOUNT S304 Security Level II compliant) use only wall mount option This product when installed as per these instructions does not present the risk of fire, electric shock, or injury to persons. 1.

  • Page 10: 10- Table Stand Option

    INSTALLING THE PANEL TABLE STAND (OPTIONAL) With the included power Locate the SmartMount 1. With a small phillips supply and cable, plug the table stand and insert the screwdriver, screw in the barrel connector into the hooks into the back of the locking screw from the barrel jack as shown above.
  • Page 11 BLACK connector bottom of the panel to barrel jack on the bottom of inside the IQ Panel 4. secure it to the IQ Base. the IQ Base as shown above. Refer to Interior Diagram on Page 7 1.

  • Page 12: 12- Wiring Diagram

    INSTALLING THE PANEL WIRING DIAGRAM NOTES IMPORTANT IF USING CUSTOM LENGTH WIRE: BARREL JACK FOR USE **WARNING! Use 7vDC** - 7vDC Transformer: Use 18AWG wire no WITH SUPPLIED Power Supply ONLY longer than 98.5ft to ensure sufficient BARREL CONNECTOR CABLE ONLY. STRIPED power is received at the panel.

  • Page 13: 13- Powering The Panel

    INSTALLING THE PANEL POWERING THE PANEL Connect power supply. Press and hold the power button on WARNING! Use included 7vDC Power Supply ONLY the right side of the panel for 3 seconds to power up. If using the provided cable, the “striped” wire is (+) Note: Power supply shall be located within same room as control unit QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 14 INSTALLING THE PANEL FLEXTILT CAMERA ADJUSTMENT FlexTilt camera adjustment allows the built-in Panel Camera to be angled up or down depending on the installation need. This is especially helpful when wall mounting over an existing keypad location that may be higher or lower than usual, or when table stand mounting.

  • Page 15: User Interface

    USER INTERFACE...

  • Page 16: 16- Home Screen Overview

    USER INTERFACE HOME SCREEN OVERVIEW The home screen is divided into three sections. The header shows the date & time, today’ s weather, message center and the Settings tray. The Primary interface shows arming options and sensor status & partition select. The footer shows panic options and additional pages.

  • Page 17: 17- Message Center

    USER INTERFACE MESSAGE CENTER The header contains the pull down settings tray, the weather icon, time/date and a message icon in the upper right portion of the screen where you will find Security Provider messages and contact info, alerts, video tutorials and FAQ’ s This is where you will find the Security Provider’...

  • Page 18: 18- Settings Tray

    USER INTERFACE SETTINGS TRAY FIND IT To access the Settings tray swipe down on the bar at the top of the screen. The Settings tray has quick access to system, battery, Wi-Fi, Bluetooth & cellular status as Swipe down for access well as volume control, brightness, a lock screen icon and other quick settings.
  • Page 19 PROGRAMMING...

  • Page 20: 20- Screen Lock

    PROGRAMMING SCREEN LOCK When the “Screen Lock” or “Partitions” setting are enabled, a lock screen will be presented once the panel has been woken from either a touch on the screen or pressing the wake/sleep button on the side of the panel. This prevents unauthorized access to the panel and/or one partition from accessing another as well as managing permissions to “Advanced Settings”.
  • Page 21 PROGRAMMING SETTINGS FIND IT The Settings page allows quick access to various simple features & settings that do not require the protection of a Swipe down Dealer, Installer or Master code to be changed. for access SETTINGS Setting Description Display Adjust brightness, font size &...
  • Page 22 PROGRAMMING SETTINGS Setting Description EU Events Display events as required for EN Grade 2. NOTE: This icon will only appear when the “En Grade 2" setting is Enabled. Add, Edit or mange local lighting automation rules. These rules are separate from any cloud based rules that may be set through Alarm.com.

  • Page 23: 23- Advanced Settings

    PROGRAMMING ADVANCED SETTINGS FIND IT To access the Advanced Settings menu pull down the Settings tray at the top of the screen, select “Settings” and Swipe down for access then “Advanced Settings”. Enter your dealer, installer or master code. The code used to enter Advanced Settings determines the level of access.

  • Page 24: 24- Setup Wizard

    PROGRAMMING SETUP WIZARD FIND IT Setup Wizard The “Easy Install Wizard” is an onscreen, step-by-step programming tool that Swipe down makes the already fast and intuitive installation process even easier, ensuring for access every install is consistent and follows best practices. SETTINGS Launch Wizard ADVANCED SETTINGS...
  • Page 25 PROGRAMMING LAUNCH WIZARD FIND IT Launch Wizard Selecting Launch Wizard will initiate the Easy Setup Wizard based on the page Swipe down configuration chosen in Wizard Settings. for access SETTINGS ADVANCED SETTINGS ENTER CODE (1111, 2222) SETUP WIZARD LAUNCH WIZARD QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 26 PROGRAMMING WIZARD SETTINGS FIND IT Wizard Settings Choose which pages you want to be shown during the Wizard walkthrough. Swipe down Select Advanced or Simple sensor setup for access Setting Default Description Update Enabled Show the option to check for software updates in the Setup Wizard SETTINGS Show the option to add and edit security sensors in the Setup Security...
  • Page 27 PROGRAMMING WIZARD SETTINGS FIND IT Setting Default Description Swipe down Users Enabled Show the option to add users in the Setup Wizard for access Show the option to add and edit Dealer Contact Info in the Setup Dealer Enabled Wizard SETTINGS IQ Remote Enabled...
  • Page 28 PROGRAMMING INSTALLATION FIND IT If Dealer Contact info is not previously filled out or pushed from Alarm.com, a pop up is generated when accessing the “Installation” icon, requiring that dealer contact information Swipe down to be entered. This information is used to populate the “Contact Us” tab in the Message for access Center.
  • Page 29 PROGRAMMING INSTALLATION FIND IT Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE (1111, 2222) INSTALLATION QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 30: 30- Installer/Dealer Settings

    PROGRAMMING INSTALLER/DEALER SETTINGS FIND IT Installer/Dealer Settings Change panel settings like supervisory times, power and cell loss timeout and Swipe down for access SIA settings. Setting Default Description Account Number blank Security provider account number (up to 10 characters) SETTINGS Power Management Enabled An energy-saving function when running on battery power only...
  • Page 31 PROGRAMMING INSTALLER/DEALER SETTINGS Setting Default Description Loss of Supervisory Signals for Z- Select the length in hours (4, 24) before reporting a loss of supervision on Z-Wave Sirens. Wave Select the length in hours (4, 12, 24) before reporting a loss of supervision on security Loss of Supervisory Signals for Non devices.
  • Page 32 PROGRAMMING INSTALLER/DEALER SETTINGS Setting Default Description SIA Limits When enabled, the range for entry and exit delays is as follows:
 -Entry delay: 30-240 seconds, Exit Delay: 45-254 seconds
 NOTE: For UL resi burg set entry delay to 45 sec and exit delay to max 120 sec. For UL When disabled, the range for entry and exit delays are as follows:
...
  • Page 33 PROGRAMMING INSTALLER/DEALER SETTINGS Setting Default Description Determines the number of times a particular event will record to “EU Events” log before EU Event Swinger Shutdown Count shutdown. The count (3-10) will reset after and arm or disarm event. NOTE: This setting is greyed out and not selectable unless EN Grade 2 is Enabled.
  • Page 34 PROGRAMMING INSTALLER/DEALER SETTINGS Setting Default Description When Enabled, Auxiliary Pendants learned into Group 6 behave like a traditional PERS pendant. The system generates a signal to Alarm.com but does not generate a loud local Wellness Support Disabled alarm that needs to be disarmed between button presses. NOTE: This feature can not be enabled if Partitions are enabled.
  • Page 35 PROGRAMMING INSTALLER/DEALER SETTINGS Setting Default Description Choose whether or not you want a “Check-in” and “Check-out” button to appear as part of the Wellness Page UI. This feature allows a nurse to check in/out and have their Check-in/Check-Out Disabled picture taken by the panel as record of their visit. NOTE: The Wellness Page must be enabled in order for this feature to also be enabled.
  • Page 36 PROGRAMMING INSTALLER/DEALER SETTINGS Setting Default Description When enabled the system can detect when an unusual amount of RF signals are being transmitted in the PowerG spectrum leading to a potential loss of connectivity. This event PowerG RF Jam Detection Disabled reports to the central station when enabled.
  • Page 37 PROGRAMMING INSTALLER/DEALER SETTINGS Setting Default Description Creates an independent zone that leverages the panel’ s built-in camera to act as an activity motion detector. This will fall into the zone order at the time you enable this Panel Motion Detector Disabled feature.
  • Page 38 PROGRAMMING INSTALLER/DEALER SETTINGS Setting Default Description Home Choose which type of Zigbee network you’ d like to use. Options are Home Automation Zigbee Network Type Automation and and Security or Smart Energy. NOTE: This setting only appears when a Zigbee daughter card is installed in Security the Panel.

  • Page 39: 39- System Logs

    PROGRAMMING SYSTEM LOGS FIND IT System logs allow the panel to send non-customer identifying information to Swipe down the server for troubleshooting and bug identification. for access Setting Default Description SETTINGS Requires Tell the panel to begin uploading a history of its activity to the server. This Upload logs to manual information is used to troubleshoot bugs and diagnose panel problems.

  • Page 40: 40- Siren And Alarms

    PROGRAMMING SIREN AND ALARMS FIND IT Siren and Alarms Change siren and alarm settings for certain types of alarm events. Swipe down for access Setting Default Description All Sirens Off: This will disable the siren for all alarm types, except SETTINGS for life safety devices, including any hardwire or wireless external sirens.
  • Page 41 PROGRAMMING SIREN AND ALARMS Setting Default Description When enabled, a confirmed alarm requires two sequential burglary alarms within the Burglary Alarm Confirmation Disabled Burglary Alarm Confirmation Timer window. NOTE: This setting is greyed out and unavailable unless EN Grade 2 is enabled. Timer used for Burglary Alarm Confirmation.
  • Page 42 PROGRAMMING SIREN AND ALARMS Setting Default Description When set to “Fire Alarms Only”, PowerG Smoke Detectors that are learned into the PowerG Smoke Detector Siren Fire Alarms Only system will only sound during fire alarm events. When set to “All Alarms”, PowerG Smoke Detectors will act as additional wireless sirens and will sound during all alarm events.

  • Page 43: 43- Security And Arming

    PROGRAMMING FIND IT SECURITY AND ARMING Security and Arming Change arming settings, entry and exit delays, enable Duress Authentication Swipe down for access and more. Setting Default Description Dealer Code* 2222 Code to access all options SETTINGS Installer Code 1111 Code to access installer options only ADVANCED SETTINGS Determines whether the panel allows the same sensor to trip the...
  • Page 44 PROGRAMMING SECURITY AND ARMING Setting Default Description Secure Arming Disabled Require user code for arming the panel. NOTE: this option shall be enabled for UL/cUL. Refuse Arming When Battery Disabled Will not allow panel to arm if battery is low (below 8%) Toggle whether or not to bypass open or tampered sensors automatically.
  • Page 45 PROGRAMMING SECURITY AND ARMING Setting Default Description Keyfob Disarming Enabled When Disabled, a Keyfob will not be able to disarm the panel If a confirmed alarm occurs on a burglary zone, the system is locked out after disarming until a 5 Engineer’...

  • Page 46: 46- Camera Settings

    PROGRAMMING CAMERA SETTINGS FIND IT Camera Settings Swipe down Enable/Disable Disarm photos and Alarm photos. Secure images requiring a for access code to either view or delete. Setting Default Description SETTINGS Secure Delete Images Enabled When enabled, a code is required to delete disarm and alarm photos ADVANCED SETTINGS When disabled, all Panel Camera related functions are turned off, Panel Camera...
  • Page 47 PROGRAMMING CAMERA SETTINGS Setting Default Description Settings Photos Disabled Whenever Advanced Settings are accessed the panel will take and store a photo Allow Master Code to Access Disabled Allow the master code to access these features and settings Image Settings QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 48 PROGRAMMING Z-WAVE DEVICE LIST* FIND IT Z-Wave Device List Swipe down Shows device specific information for programmed Z-Wave devices. for access Pressing “Info” displays: SETTINGS • Product Info ADVANCED SETTINGS • Protocol Info • Application Info ENTER CODE (1111, 2222) •...
  • Page 49 PROGRAMMING SOUND FIND IT Sound Swipe down Customize panel sounds. Enable/Disable voices, chimes, trouble beeps and for access more. Setting Default Description SETTINGS Controls the panel’ s voice volume, beeps and chime volume and the Volume media volume (help videos) through individual sliders ADVANCED SETTINGS Edit Chimes Allows you to select from various chimes for each individual device...
  • Page 50 PROGRAMMING SOUND FIND IT Setting Default Description Swipe down for access Z-Wave Device Voice Enabled Turns Z-Wave Device voices on (enabled) or off (disabled) Prompts Z-Wave Remote Voice Turns voices on (enabled) or off (disabled) for Z-Wave devices being Enabled Prompts controlled remotely (via Alarm.com) SETTINGS...
  • Page 51 PROGRAMMING SOUND FIND IT Setting Default Description Swipe down Trouble Beeps for access Toggles all sensor and panel trouble beeps on or off. By default all Trouble Beeps Disabled trouble beeps are disabled Panel sounds when a sensor battery is low. Chime type and SETTINGS Sensor Low Battery Disabled...
  • Page 52 PROGRAMMING SOUND FIND IT Setting Default Description Swipe down for access Partition Sounds* When Partitions are enabled this setting determines whether Fire Global Fire Siren Enabled alarms sound in all partitions (enabled) or in only the partition they are assigned to (disabled) SETTINGS Global Instrusion Disabled...
  • Page 53 PROGRAMMING PARTITIONS* FIND IT Partitions Edit the default name of a partition and view a list of users and sensors that Swipe down are currently assigned to a given partition. Partitions 1, 2, 3 & 4 only appear for access when Partitions are enabled and when at least one sensor is learned into them.

  • Page 54: 54- Local Automation

    PROGRAMMING LOCAL AUTOMATION* FIND IT Local Automation This hardcoded scene is designed for Panels installed in new construction Swipe down properties that do not yet have an Alarm.com account activated, but that need to for access manage Z-Wave devices locally in a “vacant home mode”. Runs Daily: SETTINGS - Automatically LOCK all...
  • Page 55 PROGRAMMING DEVICES FIND IT Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE (1111, 2222) INSTALLATION DEVICES *Unsupported Z-Wave Devices icon only available through the Dealer Code. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 56: Security Sensors

    SECURITY SENSORS...

  • Page 57: 57- Security Sensors

    SECURITY SENSORS SECURITY SENSORS FIND IT Security Sensors Swipe down Add, edit or delete up to 128 security RF or life safety devices. for access Auto Learn Sensor Sensor Group Pair sensors quickly by tripping or Quick reference to all sensor SETTINGS tampering and then editing the groups and their actions...

  • Page 58: 58- Auto Learn Sensor

    When enrolling an “S-Line” sensor, the panel will auto detect that it’ s encrypted and change the “Source” field to S-Line. IQ Panel 4 only: When enrolling a sensor of a different frequency (345MHz, 433MHz, PowerG) the Source field will change to accommodate the incoming signal type.

  • Page 59: 59- Add Sensor

    SECURITY SENSORS ADD SENSOR 1. Select “Add Sensor” (NOTE: These same fields can be edited later from the “Edit Sensor” app) 2. Select the appropriate Source based on the frequency of device being manually learned in 3. Tap the field marked “Sensor DL ID” to open the keyboard. Enter the DL code or Sensor ID on the back of the device and touch “Done”...

  • Page 60: 60- Scan Qr Code

    SECURITY SENSORS SCAN QR CODE *This feature is only used with Qolsys S-Line 319 Sensors that have compatible QR code labels on the box 1. Select “Add Sensor” 2. Tap the button marked “Scan QR Code” to open the camera. Hold the QR code label on the sensor box up to the camera to automatically scan the Sensor DL ID...

  • Page 61: 61- Partition Name

    SECURITY SENSORS PARTITION NAME When Partitions are enabled (see Dealer/Installer Settings) you may then assign a sensor to a specific partition. This will allow independent control and arming of that partition without disrupting the main panel’ s master partition. You may create and use up to 4 partitions.
  • Page 62 SECURITY SENSORS SENSOR TYPE When adding or editing security devices you can choose from the following sensor types: Door/Window Motion Glass Break Key Fob Keypad Auxiliary Pendant Smoke Detector CO Detector Hardwire Translator Wireless Translator Temperature Heat Water Shock Sensor Freeze Tilt Door Bell...
  • Page 63 SECURITY SENSORS SENSOR GROUP Sensor groups will change the behavior of the sensor. These are tied directly to your Sensor Type, displaying only what’ s relevant. Touch the “Sensor Group” drop down to change. A full list of Sensor Groups and descriptions can be found under “Sensor Groups”...

  • Page 64: 63- Sensor Groups

    SENSOR GROUPS SENSOR GROUPS IQ Panel 4 supports PowerG along with ONE “legacy” frequency (319.5 MHz, 345 MHz, or 433 MHz) depending on which RF daughter card is pre-installed. Sensor Group numbers and behaviors remain the same across all frequencies. When pairing a 345 MHz sensor with the Panel, an additional option for “Loop”...
  • Page 65 SENSOR GROUPS DOOR/WINDOW GROUP NAME SUPERVISED SCENARIO This sensor does not report or trigger an alarm. This is a chime only sensor Local Safety Sensor when “Activity Monitoring” is active, regardless of panel status. Used for medicine cabinets, chemical storage etc This sensor reports to the central station and triggers an alarm when Reporting Safety Sensor “Activity Monitoring”...
  • Page 66 SENSOR GROUPS MOTION GROUP NAME SUPERVISED SCENARIO Active only when armed to “Away”, and trips instantly when motion is Away- Instant Motion detected. Does not trip if an entry/exit sensor is tripped first Active in both “Stay” & “Away” modes, and trips instantly when motion is Stay- Instant Motion detected.
  • Page 67 SENSOR GROUPS GLASS BREAK *345 MHz glass break sensors can be programmed as “Loop” 1 only GROUP NAME SUPERVISED SCENARIO Glass Break Active in both “Stay” and “Away” mode Glass Break -Away Active in “Away” mode only Only KEY FOB *345 MHz Keyfobs will follow the IQ Panel’...
  • Page 68 SENSOR GROUPS KEY FOB *345 MHz Keyfobs will follow the IQ Panel’ s Keyfob programming and functionality GROUP NAME SUPERVISED SCENARIO Worn as a wrist watch or pendant, the button(s) is/are programmed to trigger an Mobile Auxiliary Auxiliary panic. NOTE: Medical functionality has not been evaluated by UL/cUL Mobile Silent Worn as a wrist watch or pendant, the button(s) is/are programmed to trigger a Auxiliary...
  • Page 69 SENSOR GROUPS KEYPAD GROUP NAME SUPERVISED SCENARIO Installed in a fixed location such as night stand, the keypad is programmed to Fixed Auxiliary trigger an Auxiliary panic. NOTE: Medical functionality has not been evaluated by UL/cUL Fixed Silent Installed in a fixed location such as night stand, the keypad is programmed to Auxiliary trigger a silent Auxiliary panic.
  • Page 70 SENSOR GROUPS AUXILIARY PENDANT *345 MHz auxiliary pendants can be programmed as “Loop” 1 only GROUP NAME SUPERVISED SCENARIO Installed in a fixed location such us under a desk, the button(s) is/are Fixed Intrusion programmed to trigger a police panic Mobile Intrusion Worn or carried, the button(s) is/are programmed to trigger a police panic Installed in a fixed location such us under a desk, the button(s) is/are...
  • Page 71 SENSOR GROUPS *345 MHz smoke sensors will have the option to change the “Loop” number to 1, 2 or 3. This will allow the sensor to be programmed twice as 2 different SMOKE DETECTOR/HEAT zones where supported by the device GROUP NAME SUPERVISED...
  • Page 72 SENSOR GROUPS HARDWIRE TRANSLATOR & WIRELESS TRANSLATOR GROUP NAME SUPERVISED SCENARIO Triggers an alarm when sensor is tampered in “Stay” or “Away” Takeover mode TILT *345 MHz tilt sensors can be programmed as “Loop” 3 only GROUP NAME SUPERVISED SCENARIO Triggers alarm after “normal delay”...
  • Page 73 SENSOR GROUPS *345 MHz water sensors will have the option to change the “Loop” number to 1, 2 or 3. This will WATER allow the sensor to be programmed twice as 2 different zones where supported by the device GROUP NAME SUPERVISED SCENARIO...
  • Page 74 SENSOR GROUPS FREEZE *345 MHz temp sensors can be programmed as “Loop” 1 only GROUP NAME SUPERVISED SCENARIO Triggers an alarm when sensor detects low temperatures. Freeze NOTE: temperature sensor functionality has not been evaluated by UL/cUL Freeze Non-Reporting Used for local alerts. Will not report an alarm to the Central Station Please note: When using the PG9905 with Group 52, Freeze, the Low threshold setting is set to 40°F by default.
  • Page 75 SENSOR GROUPS DOOR BELL GROUP NAME SUPERVISED SCENARIO This sensor does not report or trigger an alarm. This is a chime only Local Safety Sensor sensor when “Activity Monitoring” is active, regardless of panel status. Great to automate lights, cameras and notifications etc SIREN GROUP NAME...
  • Page 76 SENSOR GROUPS DOOR/WINDOW-M (For use only with Multi-function Door/Window Sensors) GROUP NAME SUPERVISED SCENARIO Gives a period of time to exit the home or to disarm the panel when Entry-Exit- Normal Delay returning before sounding the alarm Gives a period of time to exit the home or to disarm the panel when Entry-Exit- Long Delay returning before sounding the alarm.
  • Page 77 SENSOR GROUPS DOOR/WINDOW-M (For use only with Multi-function Door/Window Sensors) GROUP NAME SUPERVISED SCENARIO This sensor does not report or trigger an alarm. This is a chime only sensor Local Safety Sensor when “Activity Monitoring” is active, regardless of panel status. Used for medicine cabinets, chemical storage etc This sensor reports to the central station and triggers an alarm when Reporting Safety Sensor...
  • Page 78 SENSOR GROUPS TEMPERATURE GROUP NAME SUPERVISED SCENARIO Only for use with the PowerG Temp Sensor (PG9905). This sensor group does not report to the Central Station. Allows for actual Temp Non Reporting temperature monitoring (thermometer) with customizable high/ low threshold settings Triggers an alarm when sensor detects low temperatures.

  • Page 79: 79- Sensor Name

    SECURITY SENSORS SENSOR NAME When you select the sensor name field you can choose from a variety of preset sensor names by scrolling up and down or create a custom description. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 80 SECURITY SENSORS SENSOR NAME: CUSTOM DESCRIPTION When you select “Custom Description” as your sensor name the keyboard will appear. Type in the desired name (up to 56 characters) and click “Done. ” The name will appear in the field below “Sensor Name. ” QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 81: 81- Chime Type

    SECURITY SENSORS CHIME TYPE Because of the dynamic nature of the way the IQ Panel 4 pairs and understands each individual sensor, you can program each sensor to have a unique chime or even turn chiming off for that individual sensor. To customize...

  • Page 82: 82- Voice Prompts

    SECURITY SENSORS VOICE PROMPTS Voice prompts annunciate the sensor name when the sensor is opened or tripped.* For door/window sensors, voice prompts are defaulted to “On”. For most other sensors the default is “Off. ” Touch the drop down menu to change. Choose individually which sensors should have voice prompts ON or OFF *NOTE: “Activity Monitoring Sensors”...
  • Page 83 SECURITY SENSORS SOURCE Source indicates the sensor’ s incoming frequency when pairing to the IQ Panel 4. The following options will be available depending on the pre-installed RF Daughter Card: - PowerG - SecurityRF - SecurityRF-319 - S-Line - SecurityRF-345...

  • Page 84: 84- Edit Sensor

    SECURITY SENSORS EDIT SENSOR FIND IT Edit Sensor Swipe down Edit sensors after they have already been learned in. All fields can be edited for access with the exception of the DL or Sensor ID. To make changes SETTINGS to a sensor, touch the “Pencil”...

  • Page 85: 85- Delete Sensor

    SECURITY SENSORS DELETE SENSOR FIND IT Delete Sensor Swipe down Delete each sensor individually or choose to delete more than one at a time. for access This is useful when needing to replace a sensor all together instead of simply editing programmed information.

  • Page 86: 86- Sensor Status

    SECURITY SENSORS SENSOR STATUS FIND IT Sensor Status Swipe down Monitor sensor status in real time for things like open, close, tamper, idle and for access low battery. This page also SETTINGS allows you to quickly review ADVANCED SETTINGS programming for things like Zone ENTER CODE (1111, 2222) number, Partition,...
  • Page 87 SECURITY SENSORS SENSOR GROUP FIND IT Sensor Group Swipe down Don’t have this manual handy on an install? Sensor Group gives you digital for access access to view each possible sensor group and it’ s behaviors directly on the panel. The Sensor SETTINGS Group list is...

  • Page 88: 88- Panel Motion Settings

    SECURITY SENSORS PANEL MOTION SETTINGS FIND IT Panel Motion Settings Swipe down Control settings for the built-in Panel Motion Detector. Change the sensitivity for access threshold and mask off up to 4 customizable areas to prevent false triggers. SETTINGS ADVANCED SETTINGS ENTER CODE (1111, 2222) INSTALLATION DEVICES...

  • Page 89: Wi-Fi Devices

    WI-FI DEVICES...
  • Page 90 WI-FI DEVICES WI-FI DEVICES FIND IT Wi-Fi Devices View and remove Wi-fi devices associated with the panel as well as Swipe down configure the Qolsys Access point. for access Access Point Connected Devices Wi-Fi View connected device information Scan and connect to a such as IP, MAC address and for how SETTINGS Wi-Fi network.
  • Page 91 WI-FI DEVICES CONNECTING TO WI-FI FIND IT To connect to a Wi-Fi network, follow Swipe down for access the steps below: Swipe down from the top menu bar SETTINGS and select settings. ADVANCED SETTINGS Touch Advanced Settings (Installer Code) ENTER CODE (1111, 2222) Then touch “Wi-Fi”...

  • Page 92: 92- Access Point Settings

    WI-FI DEVICES ACCESS POINT SETTINGS WI-FI Access Point: Enable or Disable the Panel Access Point SSID: Change the SSID Name. This is the name that other devices will use to connect to. DHCP IP Range: Modify the DHCP IP Range for the access point. Default is 50.
  • Page 93 WI-FI DEVICES ACCESS POINT CONNECTED DEVICES View the IP address, Mac address and connected duration of each Wi-Fi client connected to the panel’ s built in router. Select “Actions” to then remove a device that has been associated with the panel. You must remove saved network information from the device otherwise it will re-...
  • Page 94 WI-FI DEVICES IQ REMOTE DEVICES IQ Remote Devices Pair up to 3 IQ Remote Secondary Touchscreens to the panel via the customer's network or the panel’ s built in access point. 1. Connect the IQ Remote to the panel’ s access point or to the same Wi-Fi network the panel is connected to.

  • Page 95: 95- 3Rd Party Connections

    WI-FI DEVICES 3RD PARTY CONNECTIONS FIND IT 3rd Party Connections Enable or disable 3rd party connections on the panel. This feature is used for Swipe down specific 3rd party device integration for access Check the “Control4” box SETTINGS to enable 3rd Party Connections.

  • Page 96: Z-Wave Devices

    Z-WAVE DEVICES...
  • Page 97 Devices added via event that the network primary SmartStart will show their Delete Failed Device controller is missing or otherwise progress of being included Remove a failed Z-Wave device inoperable. into the network. from the IQ Panel 4’ s memory...

  • Page 98: 98- Add Device

    Z-WAVE DEVICES ADD DEVICE FIND IT 2. Touch “Include” 1. Select “Add Device” Swipe down for access 3. Press the “Pair” or “Learn” button on the device when the message appears. (see individual device documentation for instructions on button location) SETTINGS 4.

  • Page 99: 99- Clear Device

    Z-WAVE DEVICES CLEAR DEVICE Clears Z-Wave device from a network, whether it was enrolled with another controller previously or the IQ Panel 4. Also deletes a device from the IQ Panel 4 if currently paired. Panel returns to Z-Wave Device...
  • Page 100 Z-WAVE DEVICES DELETE FAILED DEVICE Deletes Z-Wave device from the panel. Before adding the device to another network see instructions on how to “Exclude” a Z-Wave device. Only allows a Node ID to be deleted if it has failed and is no longer communicating.
  • Page 101 Z-WAVE DEVICES REMOVE ALL DEVICES Deletes all Z-Wave devices from the panel and resets the panel’ s Z-Wave Touching “Remove All Devices” controller. brings a confirmation pop-up asking you to confirm your decision to remove all devices. If this controller is the primary controller for your network, resetting it will result in the nodes in your network being...
  • Page 102 3. “Check” the boxes next to each device that you would like to associate with. Then select “Save” Note: The IQ Panel 4 supports Lifeline in Group 1 to send out Device Reset Locally when it has been associated to another Z- Wave Plus device.
  • Page 103 Z-WAVE SETTINGS FIND IT Z-Wave Settings allow an installer to set a maximum number of Z-Wave devices allowed Swipe down on the IQ Panel 4 in all categories and to control other Z-Wave settings. for access Device Default Maximum Number Supported...
  • Page 104 Z-WAVE DEVICES Z-WAVE SETTINGS Setting Default Description Allow Master Code Z-Wave Disabled Allow Master User Code to access Z-Wave Settings Settings Allow Master Code Z-Wave Allow Master User Code to access Z-Wave Devices (Add, Edit, Clear, Delete Failed Device, Disabled Management Remove All Devices &...
  • Page 105 Z-WAVE DEVICES SMARTSTART FIND IT 2. Touch “Include” 1. Select “SmartStart” Swipe down for access 3. Scan the Box or Device’ s QR code or manually enter the DSK code and select Add DSK. SETTINGS 4. Adjust the device name by touching and making the ADVANCED SETTINGS appropriate selections.
  • Page 106 Z-WAVE DEVICES PROVISIONING LIST Provisioning List Devices added via SmartStart will show up in the provision list. This list will show the network status of those devices. Once a devices reaches the “Included” state on the panel, it can no longer be deleted using the trash can method and must follow standard clearing process.

  • Page 107: Bluetooth Devices

    BLUETOOTH DEVICES...
  • Page 108 BLUETOOTH DEVICES BLUETOOTH DEVICES FIND IT Bluetooth Devices Swipe down Add, Edit, Delete and Configure a Bluetooth Device. Bluetooth disarm for access supported via a mobile device. Add Device Settings SETTINGS Pair up to 5 mobile Bluetooth Toggle Bluetooth on/off, adjust devices.
  • Page 109 BLUETOOTH DEVICES ADD DEVICE 1. Select “Add Device” 2. Open the Bluetooth page on your mobile device. The panel will search for all available and in range bluetooth devices. 3. Select the correct device from the list on the panel and ensure the pairing code matches that on your mobile device.
  • Page 110 BLUETOOTH DEVICES EDIT DEVICE 1. Select the pencil next to the device you would like to edit. 2. Select whether or not you would like to allow a device to disarm the panel when in proximity. 3. Select which Partition you would like the device to disarm.
  • Page 111 BLUETOOTH DEVICES DELETE DEVICE 1. Select the check box next to the device you would like to delete. 2. Select “Delete” at the bottom of the page. 3. Select “OK” to confirm and delete the device. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 112 BLUETOOTH DEVICES REMOVE ALL DEVICES To delete and remove all enrolled Bluetooth devices at once, select “Remove All Devices”. Next select “OK” to confirm you would like to delete. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 113 BLUETOOTH DEVICES SETTINGS BLUETOOTH: Select or un-select this box to enable or disable the bluetooth radio. BLUETOOTH DISARM: Select or un-select this box to enable or disable the ability to disarm the panel via Bluetooth. To change this on an individual level you must edit the specific device.

  • Page 114: System Tests

    SYSTEM TESTS...
  • Page 115 SYSTEM TESTS SYSTEM TESTS FIND IT System Tests Swipe down There are many different tests you can perform to ensure the system is for access working properly. Wi-Fi Test Z-Wave Tests SETTINGS Test the panel’ s connection to Test communication between the wireless (Wi-Fi) network devices and the panel.
  • Page 116 SYSTEM TESTS SYSTEM TESTS FIND IT Swipe down Zigbee Test Daughter Cards Test for access See the last signal strength, Tests the integrity of the average signal strength and installed daughter cards battery voltage on Zigbee sensors. Requires a Zigbee ✓...
  • Page 117 SYSTEM TESTS WI-FI TEST FIND IT Wi-Fi Test The Wi-Fi test checks the IQ Panel 4’ s connection to your network (router). Swipe down for access Before running this test, be sure to connect the panel to the network. See “customization”...
  • Page 118 SYSTEM TESTS SENSOR TEST FIND IT Sensor Test Shows actual dBm signal strength of each sensor and graphs sensor events Swipe down for access against the ambient noise floor of the environment. Also displays the traditional packet count method. The Advanced Sensor Test SETTINGS shows a summary page of each sensor paired to the...
  • Page 119 SYSTEM TESTS SENSOR TEST FIND IT Noise Floor From the Sensor Test page select the “Settings” cog to view the “Real Time Swipe down for access Noise Floor”. The noise floor represents the dBm threshold at which the panel can no longer sense signals from sensors. Lower dBm levels mean there is less noise or interference on the sensor’...
  • Page 120 SYSTEM TESTS SENSOR TEST FIND IT Colored points on the graph represent each state change or supervisory signal transmitted from a sensor to the panel. Points are colored based on frequency. Swipe down for access YELLOW line represents a dBm level where signal strength is “Poor” and potential RF failures could occur.
  • Page 121 SYSTEM TESTS CELLULAR TEST FIND IT Cellular Test Swipe down Test the panel’ s built-in cellular radio connection. You must first activate the for access radio through Alarm.com prior to running this test. Cell signal strength is only available after the test has been ran successfully. SETTINGS ADVANCED SETTINGS To begin the test press...
  • Page 122 SYSTEM TESTS Z-WAVE TESTS FIND IT Z-Wave Test Swipe down Test the connection between the panel and enrolled Z-Wave devices to for access ensure they are communicating properly. To perform a Z-Wave Test, touch the “Run” button. A successful test will result in a “Pass”...
  • Page 123 SYSTEM TESTS Z-WAVE TESTS FIND IT Rediscover Network Swipe down After installing or moving a Z-Wave device one should always “Rediscover the for access Network”. This re-maps the network and ensures all devices have the most efficient communication path leading back to the panel. SETTINGS ADVANCED SETTINGS Select a single device or...
  • Page 124 SYSTEM TESTS Z-WAVE TESTS FIND IT Neighbor Info Swipe down Use “Neighbor Info” to view which devices can “see” each other. The more for access neighbors a device can see means more possible routes back to the controller. SETTINGS Touch “View” next to any device and a pop- ADVANCED SETTINGS up will appear listing...
  • Page 125 SYSTEM TESTS Z-WAVE TESTS FIND IT Counters Swipe down View a numerical representation of the Z-Wave network. View failed and for access acknowledged commands as a whole or from an individual device. A well designed network should have at least a 98% acknowledgment vs failed rate. SETTINGS ADVANCED SETTINGS ENTER CODE (1111, 2222)
  • Page 126 SYSTEM TESTS Z-WAVE TESTS COUNTER DESCRIPTION Acked commands no Command was successful and acknowledged by the sensor; it did not use the normal automatic Z-Wave network route auto route to execute the command for this device (command was re-routed on the Z-Wave network in order to succeed) Acked commands auto Command was successful and acknowledged by the sensor;...
  • Page 127 SYSTEM TESTS Z-WAVE TESTS FIND IT Z-Wave Diagnostics ✓ View a graphical representation of the installed Z-Wave network. View the Swipe down for access network’ s or an individual device’ s last known working route. Use the Key chart to decipher which devices are repeating nodes, have a strong or weaker signal or perhaps need to be moved to another location.
  • Page 128 SYSTEM TESTS Z-WAVE TESTS FIND IT Advanced Z-Wave Diagnostics Swipe down Advanced Z-Wave diagnostics gives access to Network Health Test, Repeater for access Test & Last Working Route. Network Health Test Shows the minimum, SETTINGS maximum & average node response times on the ADVANCED SETTINGS network Repeater Test...
  • Page 129 SYSTEM TESTS POWER G TEST FIND IT PowerG Test Swipe down Ping a PowerG sensor and receive back it’ s signal strength. You can view the for access average signal strength over 24hrs as well as review the PowerG PIR CAM image.
  • Page 130 SYSTEM TESTS ZIGBEE TEST FIND IT Zigbee Test Swipe down See the last signal strength, average signal strength and battery voltage on for access Zigbee sensors. SETTINGS ADVANCED SETTINGS STRENGTH can ENTER CODE (1111, 2222) -Strong SYSTEM TESTS -Good ZIGBEE TEST -Poor -No Signal * Requires a Zigbee daughter card...
  • Page 131 SYSTEM TESTS PANEL GLASS BREAK TEST FIND IT Panel Glass Break Test Swipe down Test the panel’ s microphones via a clap test or glass break test. This will ensure for access the built in detector and microphones are functioning properly when needed. Panel Glass Break must be enabled under Installer Settings to access this test.
  • Page 132 SYSTEM TESTS PANEL GLASS BREAK TEST FIND IT Glass Break Alarm Test Mode Swipe down Selecting “Start” will enable a 15 min test mode that allows the panel glass for access break detector to be tripped using a glass break simulator. Once tripped an alarm will be sent to the central station.
  • Page 133 SYSTEM TESTS PANEL GLASS BREAK DETECTION REQUIREMENTS Detection Area - 90° Line of sight - No obstacles - 3ft Minimum from the panel up to 15ft max Panel Installation Requirements: Glass Requirements - Wall mounted - Tempered Glass - 1/8” t0 1/4” - Power supply connected - Plated Glass - 1/8”...
  • Page 134 Alarm.com. NOTE: The IQ Panel 4 must be connected to a Wi-Fi network to enable Dual Path NOTE: IQ Panel 4 is compatible with the following UL/ULC listed monitoring station receivers: SG-System I/II/III/ IV/5. Wi-Fi is for supplemental use only for UL/cUL...
  • Page 135 SYSTEM TESTS DAUGHTER CARDS TEST FIND IT Daughter Cards Test Swipe down Tests the integrity of installed daughter cards . Slots not populated will be for access “greyed” out and inaccessible to test. Select “Run” on an individual available card to start the test.
  • Page 136 SYSTEM TESTS PANEL TEST FIND IT ✓ Panel Test Swipe down Runs through and tests all panel processes either all at once or one at a time. for access SETTINGS Select “Run” to perform ADVANCED SETTINGS an individual test or “Run All”...

  • Page 137: Customization

    CUSTOMIZATION...
  • Page 138 CUSTOMIZATION USER MANAGEMENT FIND IT The IQ Panel 4 can hold up to 242 user codes. Only Dealer, Installer and Swipe down Master user codes can can create or edit user codes. Once a code is created, for access all information can be edited, except for the “User Type”.
  • Page 139 CUSTOMIZATION DEALER BRANDING* FIND IT Dealer Branding Swipe down Here you can customize the Dealer Contact info. for access Contact Info SETTINGS Edit Dealer Name, Email, ADVANCED SETTINGS Phone #, Zip Code, Website and Tag lines ENTER CODE (2222) DEALER BRANDING *This page available only through the Dealer Code QOLSYS CONFIDENTIAL AND PROPRIETARY...
  • Page 140 CUSTOMIZATION DEALER BRANDING* FIND IT Contact Info Swipe down Customize your contact info and determine what you’ d like to be displayed for access in “Contact Us”, located on the right side of the “Home Screen” header. Dealer Contact fields allow up to 50 characters, Tag Line 2 allows up to 50. SETTINGS Example: ADVANCED SETTINGS...
  • Page 141 CUSTOMIZATION CONNECTING TO WI-FI FIND IT To connect to a Wi-Fi network, follow Swipe down for access the steps below: Swipe down from the top menu bar SETTINGS and select settings. ADVANCED SETTINGS Touch Advanced Settings (Installer Code) ENTER CODE (1111, 2222) Then touch “Wi-Fi”...
  • Page 142 CUSTOMIZATION WEATHER FIND IT TODAY’S FORECAST Today’ s forecast is displayed on the weather icon with a graphical representation of precipitation and High and Low temps. 4-DAY FORECAST Touch the weather icon to get a Touch the weather icon in the 4-day forecast.
  • Page 143 CUSTOMIZATION PHOTO FRAME FIND IT PHOTO FRAME The IQ Panel 4 can be set to display digital photos when not in use. This Swipe down feature, called “Photo Frame”, can be changed or turned off through “Photo for access Frame Settings”.
  • Page 144 CUSTOMIZATION PHOTO FRAME APP BUTTONS FIND IT PLAY: Starts Photo Frame immediately. Good for testing photo frame Swipe down for access feature appearance and transitions REMOVE PHOTOS: Allows you to remove photos one by one or all at PHOTO FRAME once ADD PHOTOS: Download one of several “Wi-Fi”...
  • Page 145 CUSTOMIZATION PHOTO FRAME SETTINGS FIND IT Item Default Description Swipe down for access How long each image will show before transitioning to the next image in Duration 1 minute the library (1, 2, or 5 minutes) Effect Dissolve Transition effect used between each image (fade to black, dissolve) Shuffle Enabled Display pictures in random or sequential order...

  • Page 146: Maintenance

    MAINTENANCE...
  • Page 147 Default Download UPGRADE SOFTWARE Enabled Determines interval the IQ Panel 4 will look for software update. Available Automatic Check Interval options are Every Night, Once a Week, Once a Month. Default Once a Week...
  • Page 148 ADVANCED SETTINGS 3- Touch "Upgrade Software" 4- Touch "Upgrade Using Network"  The IQ Panel 4 will check for the latest software ENTER CODE (1111, 2222) update. If your panel is up to date you will see a message confirming that you have the most recent software version.
  • Page 149 MAINTENANCE UPGRADE SOFTWARE USING ACCESS POINT FIND IT Most updates are downloaded over Wi-Fi, but in the event that Wi-Fi is not present at the installation site, a Panel can be updated with files transferred from a local device (phone, Swipe down for access tablet, computer, etc) via the built-in Panel Access Point.
  • Page 150 MAINTENANCE AUTOMATIC BACKGROUND CHECK AND DOWNLOAD FIND IT Turning on Automatic Background Check & Download enables the panel to check for a new Swipe down software version based on the Automatic Check Interval (default is Once a Week). for access From the drop down menu select “Settings"...
  • Page 151 MAINTENANCE BATTERY REPLACEMENT NOTE: This device and Lithium Battery shall be recycled and disposed of in accordance with US Regulations and Laws and European Directives including any other National and Local Regulations and Laws 1. Power down panel: Go to Settings/Advanced Settings and enter the Installer/Dealer/Master code, then select “Power Down”...
  • Page 152 MAINTENANCE BATTERY REPLACEMENT WARNING: The battery used in this device may present a risk of fire or chemical burn if mistreated.  Do not disassemble, heat above 60°C, or incinerate.  Replace battery with Icon Energy Systems (Shenzhen) Co Ltd, Model IAN034NA or Ningbo Veken Battery Co.

  • Page 153: Troubleshooting

    TROUBLESHOOTING...
  • Page 154 TROUBLESHOOTING ABOUT FIND IT Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE (1111, 2222) ABOUT QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 155 TROUBLESHOOTING ABOUT Item Description Battery Battery Status: Disconnected, Charging, Full Battery Level: Displayed in % Software Version: Current Software Version LInux Version: Software Build Number: Android Version: Hardware Version: Manufacturer: Qolsys Inc. San Jose, CA System Serial #: Hardware PCA Serial #: RF PIC Version: Part #: EEPROM Format Version:...
  • Page 156 TROUBLESHOOTING ABOUT Item Description Home ID: Manufacturing ID: Z-Wave Z-Wave Firmware Version: Product Type: Z-Wave API Version: Product ID: Modem Firmware Version Radio Software ID PowerG Modem Build Number PowerG RF Band Radio Firmware Version Connection: Connected/Disconnected Speed: Connection speed shown in Mbps Wi-Fi Information IP Address: Panel’...
  • Page 157 TROUBLESHOOTING POWER DOWN FIND IT DO NOT remove all power without following the steps below. In the event of needing to Swipe down move the panel from one location to another it is safe to unplug the power supply while for access leaving the battery plugged in.
  • Page 158 TROUBLESHOOTING PANEL REBOOT FIND IT If the panel is experiencing difficulties you can often resolve it by resetting the operating Swipe down system. for access 1. From the drop down menu select “Settings”. 2. Select “Advanced Settings” then enter your installer code 3.
  • Page 159 TROUBLESHOOTING HARD REBOOT x 30 sec IMPORTANT: Performing a hard reboot may result in data corruption and/or panel failure. Only use this when absolutely necessary. QUESTIONS? Contact us at techsupport@qolsys.com QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 160 TROUBLESHOOTING PANEL TEST TROUBLESHOOTING If you run a panel test and it fails, use the following steps to fix the issue. Test Description If fails: Reboot panel, run test again then if necessary perform a master reset and repeat Arm-Disarm Tests the arm/disarm operation test Reboot panel, run test again then if necessary perform a master reset and repeat...
  • Page 161 TROUBLESHOOTING PANEL TEST TROUBLESHOOTING Test Description If fails: 1) Check to ensure backplate is secure and installed properly. Panel Tamper Check panel Tamper state 2) Repeat test. 1) Inspect the wire leads are secure and properly connected on the terminal block AC Status Check panel AC power status and adapter.

  • Page 162: Legal

    LEGAL...
  • Page 163 LEGAL UL/cUL RESIDENTIAL FIRE & BURGLARY INSTALLATIONS This product has been tested and found in compliance with the following standards: UL1023 Household Burglar-Alarm System Units, UL985 Household Fire Warning System Units, ULC-S545 Residential Fire Warning Systems Control Units and ULC-S304 Security Level I Control Units, Accessories and Receiving Equipment for Intrusion Alarm Systems. For ULC Installations refer to the Standard for the Installation of Residential Fire Warning Systems, CAN/ULC-S540: - Use only the compatible power supply referenced in this Installation Manual.
  • Page 164 LEGAL UL/cUL RESIDENTIAL FIRE & BURGLARY INSTALLATIONS Note: For ULC Residential Fire and Burglary (ULC-S304 Level I) installations set for daily test transmission, Wireless Supervision window shall be set to 2 hours for UL/ULC Residential Fire Installations. Wireless Supervision window shall be set to 12 hours for Residential Burglary Installations only.
  • Page 165 LEGAL UL/ULC COMMERCIAL BURGLARY INSTALLATIONS This product has been tested and found in compliance with the following standards: UL2610 Central Station Burglar-Alarm Units and ULC-S304 Control Units, Accessories and Receiving Equipment for Intrusion Alarm Systems, Security Levels I-II. The subscriber control unit shall provide for the connection of protective wiring, conductors, and attachments in accordance with the Standard for Installation and Classification of Burglar and Holdup Alarm Systems, UL 681 in USA and in accordance with ULC-S301, CSA C22.1, Canadian Electrical Code, Part I, Safety Standard for Electrical Installations and ULC-S302 Standard for the Installation, Inspection and Testing of Intrusion Alarm Systems, in Canada.
  • Page 166 - The exit delay shall not exceed 60s (UL) and 45s (ULC Security Level II). Note: For UL certified Commercial Burglary Central Station applications the IQ Panel 4 provides an acknowledgment signal to the user interface to confirm that a normal closing signal has been received once the system has been armed. The device causes an audible and visual indication, when it receives the acknowledgment signal transmitted from the monitoring station compatible receiver: “Panel –...
  • Page 167 LEGAL UL/ULC COMMERCIAL BURGLARY INSTALLATIONS continued… Protection of the Control Unit: The local control unit and the local power supply must be protected in one of the following ways: - The control unit and audible alarm device must be in a protected area which is armed 24 hours a day. - Each partition must arm the area protecting the control unit and the audible alarm device power supply.
  • Page 168 LEGAL UL/ULC COMMERCIAL BURGLARY INSTALLATIONS continued… User Information: - The installer should advise the user and note in the User’ s Manual - Service organization name and telephone number - The programmed exit and entry time - Instructions to test system weekly - Note that the installer code cannot arm or disarm the system - The installer should caution the user not to give system information (e.g., codes, bypass methods, etc.) to casual users (e.g., service people) and to only give out codes set to expire within 24 hours...
  • Page 169 LEGAL FCC & ISED CANADA COMPLIANCE STATEMENT This Class [B] digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe [B] respecte toutes les exigences du Réglement sur le matériel brouilleur du Canada. IMPORTANT! Changes or modifications not expressly approved by Qolsys Inc.
  • Page 170 LEGAL FCC & ISED CANADA COMPLIANCE STATEMENT continued… This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
  • Page 171 LEGAL FCC & ISED CANADA COMPLIANCE STATEMENT continued… Déclaration d'exposition aux radiations:
 Cet équipement est conforme aux limites d'exposition aux rayonnements IC établies pour un environnement non contrôlé. Cet équipement doit être installé et utilisé avec un minimum de 27 cm de distance entre la source de rayonnement et votre corps.
  • Page 172 LEGAL ADDITIONAL LEGAL INSTRUCTIONS Recycling and Disposal: Dispose in accordance with applicable legislation. This product must be disposed of separately from general household waste. Take it to a designated waste collection point in your area for safe disposal or recycling in accordance with US and Canadian National, Regional, State and Local Regulations and Laws.

  • Page 173: Specifications

    SPECIFICATIONS...
  • Page 174 SPECIFICATIONS Items Parameters IQ Panel 4 Platform Android OS Android 9 LCD Display Size 7” LCD Resolution 1280 x 800 pixels Brightness 300 cd/m2 RGB Color 24bit, 16.9 million colors Processor 8 Core Qualcomm SnapDragon 8 Core SOM (System On a Module) with 16 GB of NAND Flash...
  • Page 175 SPECIFICATIONS Items Parameters IQ Panel 4 LED Indicator Status LED Green (Disarmed), Red (Armed), Triple full color RGB LED Speakers/Siren 4w x 4 QuadSound 4x Front Facing 4watt speakers and 85dB siren Camera Front Camera 8MP wide angle 120° field of view, fixed focus camera with FlexTilt adjustment...
  • Page 176 SUPPORTED S-LINE SENSORS Detector Type Model QS1133-840 , (UL Listed M/N: 60-362N-10-319.5), QS1135-840, QS1136-840, IQ Door/Window-S QS1137-840 QS1230-840 , (UL Listed M/N: 60-639-95R), QS1231-840 IQ Motion-S QS1431-840 , (UL Listed M/N: IQ Glass-S) IQ Glass-S QS5110-840 IQ Smoke QS5210-840 IQ CO Keyfobs QS1331-840 Tilt Sensor...
  • Page 177 SUPPORTED POWER-G SENSORS Detector Type Model PG9945 , PG9307 , PG9309, PG9312 Door/Window UL RF/CB UL RB UL CB PG9935 UL CB Door/Window - Shock Sensor PG9984(P) UL CB Dual Tech (PIR+Microwave) Motion Detector PG9922 UL CB Glassbreak Detector PG9936H UL RF Heat Detector PG9929, PG9939, PG9949, PG9938...
  • Page 178 This manual applies to the following IQ Panel 4 SKU’s Verizon AT&T Telus IQP4001 IQP4004 IQP4007 IQP4001BLK IQP4004BLK IQP4007BLK IQP4002 IQP4005 IQP4008 Conforms to UL Std. S985, 1023. & 2610 Document#: IQP4-IM-NA IQP4002BLK IQP4005BLK IQP4008BLK Certified to ULC Sub C1023 & ULC Std S545 Version: 1.0.A.1...

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