Toto G500 Instruction Manual page 30

Troubleshooting
Toilet Seat and Toilet Lid (AUTO OPEN/CLOSE)
Problem
The toilet lid and
● Are the settings configured to open the toilet lid and toilet seat at the same
toilet seat open at the
time?
same time.
If the lid or seat hits an obstruction the first time it opens after inserting the
●
power plug, it may stop (or close) partway during the next operation.
Stops (or closes)
➞ While there are no obstructions, disconnect the plug and insert it again
while opening.
after about 5 seconds, and then move out of the toilet room and wait at
least 15 seconds before approaching the bowl unit again.
The open timing has
Detection by the
●
changed.
exceeds 30°C.
Toilet Seat and Toilet Lid
Problem
If automatic opening works
●
Cannot open or close
If automatic opening does not work either
●
with the remote
● • The toilet seat or toilet lid may not be mounted correctly.
➞ Mount them correctly.
control.
Incorrect detection may occur when operating under fluorescent lights.
●
Is the toilet seat temperature set to "OFF" or a low level?
●
Is the ENERGY SAVER LED (green) lit and is the SEAT LED off?
●
● • Timer energy-saver is operating and has turned off the toilet seat heater.
➞ When you sit on the seat, the heater is turned on temporarily and the seat
is warmed in about 15 minutes.
Is the ENERGY SAVER LED (orange) lit?
●
● • If the SEAT LED is lit as well: Auto energy-saver is operating
➞ When you sit, the toilet seat is temporarily heated.
The toilet seat does
not get warm. Have you been seated for a long time?
●
● • After about 20 minutes of sitting, the temperature starts going down, and
after about 1 hour, the heater is turned "OFF".➞Move away from the toilet
seat and then go back.
The seat sensor may have difficulty detecting some sitting postures.
●
Sit back on the toilet seat.
➞
Is a toilet seat or lid cover installed?
●
58
Solution
body sensor may be difficult when the room temperature
Solution
➞Check "Is the remote control working?"
➞Remove any covers.
Ref.
Problem
Page
The timer energy-
42 saver feature is not
working.
The auto energy-
saver feature is not
15
working.
11
Problem
The deodorizer is not
working.
Ref.
Page
54
A strange odor is
emitted.
30
–
The deodorizer is not
22
working.
24
Problem
Water is leaking
from the plumbing
connections.
–
Water splashes up
when using the toilet
11
The main unit is
–
unstable.
When cleansing, you
hear a squishing
sound underneath
the floor.
When flushing, you
hear a gurgling
sound.
Energy-Saver
Solution
Did you replace the remote control batteries?
●
● • When the batteries are discharged, the settings may be erased.
➞ Reconfigure the settings.
Because the function takes several days learning the usage conditions before
●
starting energy-saver, the amount of energy saving may be low, depending
on the frequency of use.➞Check the type of energy saver.
Deodorizer
Solution
Even after sitting down, you do not hear operation sounds.
●
Sit back on the toilet seat ➞Set the deodorizer settings to "ON".
➞
● If you hear an operation sound when you sit on the toilet seat
➞ Clean the deodorizing filter.
Are you using an air freshener or deodorizer that you purchased separately?
●
● • Doing so may reduce the effectiveness of the Washlet deodorizer or cause
strange odors.
Remove the air freshener or deodorizer.
➞
Is "DEODORIZER" set to "OFF"? ➞Set to "ON".
●
Others
Solution
If any nuts in a connection are loose, firmly tighten them with a tool such as a
●
monkey wrench.
➞ If the water leak does not stop, close the water supply valve and seek
repair.
The water in the bowl unit that is used to mask smells is the cause of the
●
splashing.
➞ Adding a layer of toilet paper on the surface of the water can slightly reduce
splashing.
There is clearance between the toilet seat cushion and the toilet bowl for
●
activating the seat sensor. When you sit on the toilet seat, the toilet seat
subsides slightly to activate the seat sensor.
Flush the toilet and check for sounds coming from the discharge pipe. Use a
●
device that maintains the necessary toilet water level.
● When the toilet is flushed together with waste material, the sound is a result
of air, waste material and water being pulled through the system.
Ref.
Page
14
26
24
Ref.
Page
44
31
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44
Ref.
Page
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59