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1155 Southern Road
Morrow, GA 30260
(770) 282 8686
Warranty Registration and Inquiry
For product warranty registration, TOTO U.S.A. Inc. recommends On-Line Warranty Registration.
Please visit our web site http://www.totousa.com. If you have questions regarding warranty policy or
coverage, please contact TOTO U.S.A. Inc., Customer Service Department, 1155 Southern Road,
Morrow, GA30260 (888) 295 - 8134 or (678) 466 - 1300 when calling from outside of U.S.A.
©2012 TOTO USA, Inc.
Washlet
Integrated Toilet
G500
MS970CEMFG (SN970M)
Thank you for your recent purchase of the TOTO Washlet. Please read the enclosed information to ensure the
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safe use of your product.
Be sure to read this Instruction Manual before using your product and keep it in a safe place for future reference.
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2012.5.18
D08688
Instruction Manual
with Warranty
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Table of Contents
Need help?
Do you have a question about the G500 and is the answer not in the manual?
Questions and answers
There is power to the unit, batteries are good, the wand occasionally comes out and goes back in by itself but nothing else is working
If the Toto G500 is receiving power, the batteries are good, and the wand operates intermittently but nothing else is functioning, a possible issue could be related to water supply or internal pressure. Make sure the water supply valve is open and that pressure has been properly released and reset. Also, check the water filter; if it is clogged or very dirty, it may need cleaning or replacement.
This answer is automatically generated
I have a g500 and it stopped flushing. it just keeps letting the water go.
Your Toto G500 may not be flushing properly and may continuously let water run due to the following reasons:
1. No Water in the Tank: If there is no water in the tank, the toilet cannot flush. Ensure the water supply is connected and functioning.
2. Tank is Filling: When the tank is filling, the LED on the main display will flicker. Wait approximately 60 seconds for the tank to fill completely.
3. Water Leak: If there is a water leak, close the water supply valve immediately and inspect for any issues.
4. LED Flickering Issue: If all LEDs are flickering, check the water supply and troubleshoot as recommended in the manual.
If the problem persists, consult with the installer, seller, or customer service.
This answer is automatically generated
The wand is leaking
To fix a leaking wand on a Toto G500, follow these steps:
1. Activate Wand Cleaning Mode:
- Press [MENU] on the remote control.
- Use the arrow keys to select "CLEANING" and press [ENTER].
- Select "WAND CLEANING MODE ON/OFF" and press [ENTER].
- The wand will extend, allowing for cleaning.
2. Clean the Wand and Drain Valve:
- Use a soft, wet cloth or a toothbrush to clean the wand.
- Remove any dust or debris from the hole of the drain valve.
3. Check and Secure the Water Filter Drain Valve:
- Remove the cover and disconnect the power plug.
- Insert the drain valve and use a flat-head screwdriver to tighten it securely.
- Mount the cover and reconnect the power plug.
4. Return the Wand:
- In the "WAND CLEANING MODE ON/OFF" screen, press [ENTER] again to retract the wand.
If the issue persists, inspect for damage or contact Toto support for further assistance.
This answer is automatically generated