If Device Has A Weak Or No Sound - OTOFONIX Helix User Manual

Trapped moisture may be distorting the sound. Consider using a hearing aid
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dehumidifier overnight.
Make sure the Helix is on (see page 12).
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Make sure Helix is charged. If unsure, turn Helix off and charge until blue light turns
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green. Turn Helix back on.
Remove tubing from (see page 16), and increase volume to max volume. If you
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hear feedback, the Helix is working properly. Clean the sound tube.
Clean ear canal. Replace tubing/tip if they appear worn.
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If you are still having difficulty, please contact us at (704) 380-0508 or
Info@otofonix.com.

If Device has a Weak or No Sound

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