If Sound Is Distorted Or Intermittent - OTOFONIX Helix User Manual

If Sound is Distorted or Intermittent

Excess moisture may be distorting the sound. Using a hearing aid dehumidifier
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overnight is advised.
Lower the volume on your device.
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Turn Helix off. Charge until light turns solid green and turn Helix back on.
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Remove sound tube from Helix body, and increase volume level to max volume.
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If you hear feedback, the Helix is working properly. Clean the sound tube. (pg. 16)
Clean the ear canal. Replace the tubing/tip if they appear worn.
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For optimal performance, tubing and tips should be replaced every three (3) months.
To order replacements and additional cleaning accessories, visit Otofonix.com or
call (704) 380-0508.
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