OTOFONIX Sona User Manual
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OTOFONIX Sona User Manual

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Summary of Contents for OTOFONIX Sona

  • Page 1 Sona User Manual...
  • Page 2 “ I had no idea how much of life I was missing out on. I can hear the birds chirping again on my daily walks outside. I’m amazed at the difference it has made. –Sally N.
  • Page 3 Please review this user guide to get the most out of your Sona hearing device. Please feel free to reach out to us here at Otofonix for any FREE support at: 704-380-0508 or Otofonix.com.
  • Page 4 Different Domes (Eartips) can completely change the sound and feel of your hearing device Note: If you experiencing any itching in your ear canal while getting used to the ear domes, we recommend using Miracell Pro Ear, or olive oil. Use less than a drop and apply around the circumfer- ence of the ear dome to relieve itching.
  • Page 5 domes virtually eliminate all feedback that occurs from higher amplification, but they also maximize the “occlusion effect”. A Hybrid Style Dome has a small hole or vent and features of both the open and closed dome. These domes provide greater amplification in the low frequencies than the open domes. The smaller vent also significantly minimizes the “occlusion effect”...
  • Page 6 First Time Users of Hearing Devices The first time you use the Sona, some sounds may seem very loud. You may hear the faucet drip, beeps from electronics, crumpling paper, sounds you may not have heard in a long time. This can be over- whelming at first.

  • Page 7: Table Of Contents

    Table of Contents Using the Telephone 20 Important Information 6 Protection Plan 21 What’s In the Box 7 Troubleshooting Your Hearing Device 22 Features 8 If Sound is Distorted or Intermittent 23 Quick Start Guide 9 If Device Makes a Whistling Sound 24 Step 1: How to Open the Battery Door 10 If Device has a Weak or No Sound 25 Step 2: How to Load the Battery 11...

  • Page 8: Important Information

    IMPORTANT LEADING CAUSE FOR LITTLE OR NO AMPLIFICATION It is very important to keep your ears clear of ear wax in order to get the best performance and life from your device, so we strongly suggest using an ear irrigation system on a regular basis.

  • Page 9: What's In The Box

    What’s In the Box...

  • Page 10: Features

    Features Microphone Sound Tube Dome Memory Switch Battery Compartment Retention Lock...

  • Page 11: Quick Start Guide

    Quick Start Guide Four Easy Steps for Using Your Otofonix Sona To Identify Left/Right Sona Step 1: Loading the Battery Hold an aid upright in each hand, with controls facing you. Step 2: Loading the Battery The tips/tubing point toward each other when in the correct hand.

  • Page 12: Step 1: How To Open The Battery Door

    Step 1: How to Open the Battery Door The Sona has a 2 stage battery Hold the Sona by pinching the Continue to lower the door and door. Press down on the unit on right and left sides, as it will open all the way to insert...

  • Page 13: Step 2: How To Load The Battery

    Step 2: How to Load the Battery Open the battery door. Insert the battery with Remove the battery tab Close the battery door. “+” facing the Otofonix and wait one minute label. for the battery to activate.

  • Page 14: Step 3: How To Power On/Off

    Step 3: How to Power On/Off The Sona has a 2 stage To power on, gently insert the Open fully to replace battery. battery door. Press down on battery and close the door. The device has a built-in power on...

  • Page 15: Step 4: How To Place On Your Ear

    Step 4: How to Place on Your Ear Hook body of device Insert ear dome into ear canal Tuck stabilizer bar into behind the ear. with gentle pressure until outer bowl of the ear so snugly seated in ear canal. ear dome stays in place.

  • Page 16: Step 5: Program & Volume Control

    Step 5: Program & Volume Control To change the program manually, press and hold the memory button until you hear the beep(s). The number of beeps indicates which program you are on. Alternatively you can also use the Otofonix App to change the program.

  • Page 17: Changing Programs

    To change your program press and release the Memory Switch down for 3 seconds at the lower portion of the Memory Switch. The number of beeps you hear will indicate what program you are on. The Otofonix App can also be used to change programs. (See App Guide) Memory Feature and Adjustment Tips When the device is turned on, it will revert to the last program and volume setting.

  • Page 18: Care And Cleaning

    Care and Cleaning For optimal performance, keep the sound tube and ear dome clean. Use cleaning brush daily to clear ear dome of wax. Clean sound tube often and anytime amplification stops or seems reduced. Remove sound tube: Turn Remove ear dome from base of tube counter- sound tube by inverting clockwise and body of...
  • Page 19 Please note: the hearing device body can be utilized for either ear. Only the thin sound tubing is ear-specific. Red markings under the stabilizer bar is for the right and the blue marking is for the left. Tubing can be ordered at Otofonix.com. Helpful Videos Check out our library of videos for helpful tips Otofonix.com/Resources...

  • Page 20: Helpful Tips

    Do not get your Otofonix Sona wet Do not wear your Sona while spraying hair spray or using a hairdryer Do not expose your Sona to excessive heat or moisture (use a hearing aid dehumidifier each night if you live in a humid climate) Keep sound tubes and domes clean.

  • Page 21: Ordering Replacements

    (3) months. Over time, these items wear out and may become stiff, affecting both fit and sound quality. Regular replacement will keep your Sona sounding and feeling like new. Visit: Otofonix.com or call 704-380-0508 to order tips, tubing and other accessories.

  • Page 22: Using The Telephone

    Using the Telephone If whistling occurs while using the phone, try various positions to align the phone’s audio output with the Sona’s microphone until you find what works best for you.

  • Page 23: Protection Plan

    Protection Plan With the Otofonix Protection Plan, you are 100% protected from ALL types of acci- dental damage, and almost anything else that may go wrong, including things not covered by the standard Warranty (water damage, battery corrosion or stepping on the hearing amplifier).

  • Page 24: Troubleshooting Your Hearing Device

    Intermittent or Feedback/ Weak or Static or Steps Distorted Sound Whistling No Sound Hissing Turn Sona On Adjust Volume Replace Battery Use Dehumidifier Clean Tubing/Tip Clean Ear Canal Change Tubing/Tip Please see the pages 23-25 for more detailed troubleshooting tips.

  • Page 25: If Sound Is Distorted Or Intermittent

    Lower the volume on your device. Ensure that the Sona has a new battery. After removing the sticker from the battery, allow battery a minimum of 1-2 minutes to air activate before installing. Remove tubing from Sona (see page 16), and turn volume to 100%. If you hear feedback, your Sona is working properly, so wax or debris are blocking the sound tube.

  • Page 26: If Device Makes A Whistling Sound

    If Device Makes a Whistling Sound Whistling/feedback occurs when amplified sound returns to the microphone and is then re-amplified. This can be resolved by lowering the volume (when feasible). Most hearing aids whistle when the dome is not inserted correctly. Try re-seating the ear dome into your ear canal for a better fit.

  • Page 27: If Device Has A Weak Or No Sound

    Make sure the Sona is on (see page 12). Ensure that the Sona has a new battery. After removing the sticker from the battery, allow battery a minimum of 1-2 minutes to air activate before installing. Remove tubing from Sona (see page 16-17) and increase volume to 100%. If you hear feedback, your Sona is working properly, so wax or debris are blocking the sound tube.

  • Page 28: Warranty And Repairs

    Warranty and Repairs The Otofonix Sona is covered against defects in materials and workmanship for one year from the date you receive your order. If our examination determines that the unit failed to work due to parts, materials, or workmanship, we will repair or replace it for free. This warranty does not cover malfunctions due to unusual wear and tear or mistreatment of your Sona, such as physical shock, damage from moisture or sweat, excessive wax build-up, or tampering with the device, all of which void the warranty.
  • Page 29 “ I can’t believe how well these hearing aids worked! I got these for my grandma and she loves them. I was reluctant because she is not techy at all. But it was easy to set up and easy for her to use. What a difference! What a price! –Michelle J.

  • Page 30: Return Policy

    Return Policy Your satisfaction is guaranteed. If you are not satisfied with your Otofonix Sona, you have 45 days to return it for a full refund. We are unable to honor return requests after 45 days from the date of deliv- ery.

  • Page 31: Warning To Hearing Aid Dispensers

    Warning to Hearing Aid Dispensers A hearing aid dispenser should advise a prospective hearing aid user to consult promptly with a licensed physician (preferably an ENT specialist) before dispensing a hearing aid, if the hearing aid dispenser determines through inquiry, actual observation, or review of any other available information concerning the prospective user, that the prospective user has any of the following conditions: •...
  • Page 32 Stop using the Otofonix Sona and consult a physician if any of the following occur: • Hearing in one or both ears worsens • Hearing does not improve • Skin irritation develops in or around your ear canal • Your ear becomes blocked or clogged with excessive ear wax •...

  • Page 33: Important Notice For Users

    Important Notice for Users Good health practice requires that a person with hearing loss has a medical evaluation by a licensed physician (pref- erably a physician specializing in diseases of the ear) before purchasing a hearing aid. Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists, otologists, or otorhinolaryngologists.

  • Page 34: Fcc Regulations

    FCC Regulations Per FCC 15.19 (a) (3) and (a) (4), this device complies with part 15 of the FCC Rules. Operation is subject to the following conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.
  • Page 35 “ Q uick and thorough response to questions. Very accessible and eager to provide excellent customer service. So far, pleased both with the product and the company. –Jonathan...

  • Page 36: X-Ray, Mrt, Ct, Pet Scanning, Electro-Therapy

    X-ray, MRT, CT, PET Scanning, Electro-therapy • Hearing devices must not be exposed to strong electrical fields that may be generated during X-rays, CT scans, PET scans or MRTs, during electrotherapy or during surgeries. Please remove your hearing devices in these types of situations to prevent any damage to them. Explosion Hazard •...

  • Page 37: Technical Data

    Technical Data Tube Peak OSPL 90 HFA OSPL 90(dB SPL) Peak Gain (dB) HFA full on Gain (dB) Total Harmonic Distort: 500Hz(%) < 3 800Hz(%) < 3 1600Hz(%) < 3 EQ Input Noise (dB) < 32 Battle < 1 IEC118-7/2005 (2CC-Coupler) Dimensions: 1.02x.58x.29 inches...
  • Page 38 Helpful Videos Please visit: Otofonix.com/Resources/Videos/ for a complete library of How-To Videos...
  • Page 39 “ I no longer have to pretend to hear what others are saying and miss out on conversa- tions with my family and friends. Every word sounds crystal clear. It’s restored my confi- dence and given me my life back. –Bill K.
  • Page 40 FREE Customer Support (704) 380-0508 Monday - Friday 9:00am - 5:30pm EST Info@Otofonix.com Otofonix.com...

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