1. Manuals
  2. Brands
  3. OTOFONIX Manuals
  4. Hearing Aid
  5. Encore
  6. User manual

OTOFONIX ENCORE User Manual

Hide thumbs Also See for ENCORE:
Table of Contents

Advertisement

Quick Links

Download this manual
User Manual
ENCORE | HEARING AID

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the ENCORE and is the answer not in the manual?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for OTOFONIX ENCORE

Summary of Contents for OTOFONIX ENCORE

  • Page 1 User Manual ENCORE | HEARING AID...
  • Page 3 Warnings WARNING: If you are younger than 18, do not use this. You should go to a doctor, preferably an ear-nose-throat doctor (an ENT), because your condition needs specialized care. Over the counter (OTC) hearing aids are only for users who are age 18 or older. This OTC hearing aid is for users who are 18 and older.
  • Page 4 Warnings (cont.) WARNING: This hearing aid should not cause pain when inserting it. Remove this device from your ear if it causes pain or discomfort when you insert or place it. To try again, make sure to follow the instructions. If you feel pain or discomfort again, contact the manufacturer.
  • Page 5 Instructions for reporting are available at https://fda.gov/Safety/MedWatch, or call 1-800-FDA-1088. You can also download a form to mail to FDA. Please call Otofonix Hearing Solutions at (704)380-0508 if you have any questions or concerns.
  • Page 6 Contact Us Please feel free to reach out to us and we’ d be happy to help! Contact Mail Office Hours (704) 380-0508 3727 Greenbriar Dr. Ste 203 Monday - Friday info@otofonix.com Stafford, Texas 77477 8:00am - 5:00pm CST www.otofonix.com...
  • Page 7 Please take a few minutes and read it in its entirety. If you have any questions, please feel free to reach out to us, and one of our dedicated USA-based hearing aid specialists will gladly assist you. © Copyright 2023. Otofonix Hearing Solutions. All Rights Reserved.
  • Page 8 Table of Contents...
  • Page 9 GETTING STARTED WARRANTY AND REPAIRS What’s in the Box Manufacturer’s Warranty Get Familiar with Encore Otofonix Protection Plan Placing the Device on Your Ear Return Policy Changing Volume and Programs Troubleshooting Memory Presets Program Settings IMPORTANT INFORMATION Telecoil (Program 4)

  • Page 10: Getting Started

    Getting Started. Section One.

  • Page 11: What's In The Box

    What’s in the Box Ear Hook Kit User Manual Magic Dome Hearing Extra Sound Tube Batteries Assortment of Open and Closed Ear Domes Cleaning Kit...
  • Page 12 Get familiar with Encore Thin Sound Tube Front Microphone Magic Dome Rear Microphone Rocker Switch Controls Volume Levels & Program Selection Stabilizer Bar Battery Compartment...
  • Page 13 Placing The Device On Your Ear Step 1: Step 2: Hook the body of the Insert the ear dome into hearing aid behind the the ear canal with ear. gentle pressure until snugly seated in the ear canal. Step 3: Taking Off: Tuck the stabilizer bar To prevent damage, first...
  • Page 14 Changing Volume & Programs The Hearing Aid Rocker Switch is designed to change both volume and programs on your device. To change the volume: Press up to increase the volume. Press and quickly release the upper portion of the Rocker Switch to increase the volume, while the lower portion reduces the volume.

  • Page 15: Memory Presets

    Memory Presets Your hearing aid includes 3 pre-configured memory programs and 10 volume levels to quickly adjust to your hearing loss and different environments. It also has a Telecoil Program Setting. (See Page 15) Volume Settings: Each time you press the Rocker Switch either up or down, you will hear one quick beep and the volume will change by 3dB.

  • Page 16: Program Settings

    Program Settings To change the program settings: Press and hold the Rocker Switch for 3 seconds. The number of beeps you hear is the program you have chosen. Program Beeps Best For 1 Beep Low noise reduction (Everyday listening). Quiet Noisy Medium noise reduction (Restaurant, wind, or road noise).
  • Page 17 Telecoil (Program 4) Your Encore is equipped with a telecoil feature which can pick up electromagnetic signals in venues with inductive sound loops and send the sound directly to your ear. When this setting is selected, the microphone is automatically turned off, allowing you to hear clear sound without any distracting background noise. The T-Coil is intended to help the wearer filter out background noise.
  • Page 18 Hearing Aid Accessories Section Two.
  • Page 19 Ear Hook/Power Kit For those with a hearing loss that is more severe or for those who would just like more amplification, the Ear Hook kit has been included in your package. The Ear Hook and thicker tubing provides 6-8 dB of increased sound output.
  • Page 20 Ear Hook/Power Kit (cont.) Step 7: Step 8: Push the cut end of the tube onto Place the hearing aid on your ear. the Ear Hook. Step 9: Place the hearing aid with the attached Ear Hook over the ear. Insert the assembled thick tube with dome into the ear canal.
  • Page 21 Domes Different Domes can completely change the sound and feel of your hearing device. An Open Style Dome has large vent holes and is intended for people with the typical mild to moderate high frequency hearing loss who do not need much amplification in the low frequencies.
  • Page 22 Tip: We recommend changing your domes every three months no matter what type you use. They can be ordered from our website www.otofonix.com or you can call us at (704)380-0508. We are available Monday to Friday from 8:00am to 5:00pm CST.
  • Page 23 Domes (cont.) How to Attach Domes: ▪ Line up the narrow tubing nozzle with the opening on the inside of the Dome. ▪ Push together firmly until the Dome is securely covering the three ridges to ensure it does not come off in your ear.
  • Page 24 Sound Tube Choices Your Otofonix hearing aid comes with a #2 formed thin sound tube already attached. This is the size that works best for most people but it may not be the right size for you. For that reason we have also included a #1 tube in your package which is slightly shorter.
  • Page 25 Important: Incorrect removal of the sound tube can permanently damage your device. Please watch the video entitled "How to Remove and Clean the Sound Tube” at www.otofonix.com/videos.
  • Page 26 Note: Zip Tips are not included with your hearing aid purchase. If you would like to purchase Zip Tips separately, please visit www.otofonix.com or you can call us at (704)380-0508. We are available Monday to Friday from 8:00am to 5:00pm CST.
  • Page 27 OFF. We recommend that you completely open the battery door when you go to bed at night in order to conserve battery power. The proper battery size for your Otofonix Encore OTC Hearing Aid is a Zinc Air #312, available on our website www.otofonix.com. Zinc-air batteries are activated by air.

  • Page 28: Using The Telephone

    Using the Telephone If whistling occurs while using the phone, try various positions to align the phone’s audio output and device's microphone until you find what works best for you.
  • Page 29 Over time, these items wear out and may become stiff, affecting both fit and sound quality. Regular replacement will keep your device sounding and feeling like new. Visit www.otofonix.com or call us at (704)380-0508 to order domes, sound tubes, batteries, and other accessories. We are available Monday to Friday from 8:00am to 5:00pm CST.

  • Page 30: Maintenance

    Care and Maintenance Section Three.

  • Page 31: Daily Care And Maintenance

    Daily Care & Maintenance Your Otofonix Hearing Aid is a delicate electronic device, so it is very important that you keep it clean and dry. Any moisture can have a negative impact on the hearing device. Moisture prevention is helpful to extend the lifetime of the device.

  • Page 32: Cleaning Your Hearing Aid

    Cleaning Your Hearing Aid For optimal performance, keep the sound tube and ear dome clean. Use a cleaning brush daily to clear the ear dome of wax. Clean sound tube often and anytime amplification stops or seems reduced. Step 1: Step 2: Remove Sound Tube: See Page Thread the cleaning wire...
  • Page 33 I can hear better than I could in years. No strange sounds. Everything sounds like normal hearing!! I feel young again!!!!! I could not believe how small they are. No one will notice you have anything in your ear unless you tell them!! -Linda...

  • Page 34: Warranty

    Warranty and Repairs Section Four.

  • Page 35: Manufacturer's Warranty

    Manufacturer’s Warranty Otofonix Hearing Aids are covered against defects in materials and workmanship for one year from the date you receive your order. If our examination determines that the unit failed to work due to parts, materials, or workmanship, we will repair or replace it for free. However, this warranty does not cover malfunctions due to unusual wear and tear or mistreatment of your device, such as physical shock, damage from moisture or sweat, excessive wax build-up, or tampering with the device, all of which void the warranty.
  • Page 36 Otofonix Protection Plan With the Otofonix Protection Plan, you are 100% protected from ALL types of accidental damage, and almost anything else that may go wrong, including things not covered by the standard Warranty (water damage, battery corrosion or stepping on the hearing aids).

  • Page 37: Return Policy

    Return Policy Your satisfaction is guaranteed. If you are not satisfied with your Otofonix Hearing Aids for whatever reason, you have 45 days to return it for a full refund. We are unable to honor return requests after 45 days from the date of delivery.

  • Page 38: Troubleshooting

    Troubleshooting If your OTC hearing device is not working properly, more than 95% of the causes will be either obstructing wax or a low/defective battery. Wax: The sudden absence of sound from your device is usually the result of wax plugging the ear dome or the tube.
  • Page 39 ▪ For optimal performance, tubing and domes should be replaced every three months. ▪ Clean the ear canal. To order replacement accessories or additional cleaning accessories, visit www.otofonix.com or call us at (704)380-0508. We are available Monday to Friday from 8:00am to 5:00pm CST.
  • Page 40 Important Information Section Five.

  • Page 41: First Time Users

    First Time Users The first time you use Encore, some sounds may seem very loud. You may hear the faucet drip, beeps from electronics, crumpling paper, sounds you may not have heard in a long time. This can be over- whelming at first.
  • Page 42 Important Notice for Users Stop using the Otofonix Hearing Aid and consult a physician if any of the following occur: ▪ Hearing in one or both ears worsens. ▪ Hearing does not improve. ▪ Skin irritation develops in or around your ear canal.
  • Page 43 Important Notice for Users Good health practice requires that a person with hearing loss has a medical evaluation by a licensed physician (preferably a physician specializing in diseases of the ear) before purchasing a hearing aid. Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists, otologists, or audiologists.
  • Page 44 Important Notice for Users To get the best out of your hearing aid: ▪ Do not modify this equipment without the authorization of the manufacturer. Tampering with this device or opening it will void manufacturers warranty. ▪ Never use your hearing aids when engaging in contact sports. The risk of injury is very high in the event of a knock on an ear with a hearing device.

  • Page 45: Realistic Expectations

    Realistic Expectations The first thing many new users notice is that sounds seem strange. Remember that even the best hearing aids are not as good as natural hearing, so sounds aren't completely normal, much as your voice doesn't sound the same on a tape recorder or a telephone as it does in person. Your own voice may sound deeper to you than normal.
  • Page 46 Device Information Section Six.
  • Page 47 Encore Technical Data Description Ear Hook Tube Peak OSPL90 (Output Sound Pressure Level) (dB SPL) 117dB 115dB HFA Full On Gain (FOG) @50 (dB) 43dB 37dB ±5dB Peak Gain 53dB 42dB Frequency Response Bandwidth <250 ~ >5000 Frequency Response Smoothness <12dB...
  • Page 48 Electrical Interference Warning Hearing devices must not be exposed to strong electrical fields that may be generated during X-rays, CT scans, PET scans or MRTs, during electrotherapy or during surgeries. Please remove your hearing devices in these types of situations to prevent any damage to them. Explosion Hazard ▪...
  • Page 49 I no longer have to pretend to hear what others are saying and miss out on conversations with my family and friends. Every word sounds crystal clear. It’s restored my confidence and given me my life back. -Bill K.
  • Page 50 Notes and Reminders Section Seven.
  • Page 51 Notes and Dates to Remember Date of Purchase: ________________________________ Invoice Number _________________________ Serial Number - Left: _______________ Right: _______________ Protection Plan: 1 Year 2 Years Notes:...
  • Page 52 Notes and Dates to Remember Notes:...
  • Page 53 Reminder Log Date Cleaned Changed Date Cleaned Changed...
  • Page 54 Tip: We recommend changing your ear domes and your sound tubes, every three months no matter what type you use. They can be ordered from our website www.otofonix.com or you can call us at (704)380-0508. We are available Monday to Friday from 8:00am to 5:00pm CST.
  • Page 56 3727 Greenbriar Drive Ste. 203 Stafford, Texas 77477 United States info@otofonix.com www.otofonix.com © Copyright 2023. Otofonix Hearing Solutions. All Rights Reserved.

Table of Contents