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OTOFONIX HELIX User Manual

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User Manual
HELIX | HEARING AID

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Summary of Contents for OTOFONIX HELIX

  • Page 1 User Manual HELIX | HEARING AID...
  • Page 3 Warnings WARNING: If you are younger than 18, do not use this. You should go to a doctor, preferably an ear-nose-throat doctor (an ENT), because your condition needs specialized care. Over the counter (OTC) hearing aids are only for users who are age 18 or older. This OTC hearing aid is for users who are 18 and older.
  • Page 4 Warnings (cont.) WARNING: This hearing aid should not cause pain when inserting it. Remove this device from your ear if it causes pain or discomfort when you insert or place it. To try again, make sure to follow the instructions. If you feel pain or discomfort again, contact the manufacturer.
  • Page 5 Instructions for reporting are available at https://fda.gov/Safety/MedWatch, or call 1-800-FDA-1088. You can also download a form to mail to FDA. Please call Otofonix Hearing Solutions at (704)380-0508 if you have any questions or concerns.
  • Page 6 Contact Us Please feel free to reach out to us and we’ d be happy to help! Contact Mail Office Hours (704) 380-0508 3727 Greenbriar Dr. Ste 203 Monday - Friday info@otofonix.com Stafford, Texas 77477 8:00am - 5:00pm CST www.otofonix.com...
  • Page 7 Please take a few minutes and read it in its entirety. If you have any questions, please feel free to reach out to us, and one of our dedicated USA-based hearing aid specialists will gladly assist you. © Copyright 2023. Otofonix Hearing Solutions. All Rights Reserved.
  • Page 8 Table of Contents...
  • Page 9 GETTING STARTED WARRANTY AND REPAIRS What’s in the Box Manufacturer’s Warranty Get Familiar with Helix Otofonix Protection Plan How to Assemble the Charger Return Policy How to Charge the Hearing Aids Troubleshooting Charger Information How to Power On/off IMPORTANT INFORMATION...

  • Page 10: Getting Started

    Getting Started. Section One.

  • Page 11: What's In The Box

    What’s in the Box Traveling Cleaning Case Ear Hook Kits Charging Base Hearing Aids (Pair) Extra Sound Tubes User Manual Assembled Assortment of Open USB Type C Cable and Closed Ear Domes and Wall Charger Adapter...
  • Page 12 Get familiar with Helix Sound Tube Dome Microphone On/Off and Volume Control Stabilizer Bar Charging Indicator Light Volume and Program Control...
  • Page 13 How to Assemble the Charger Voltage Status Indicator Contact Point Charging Port Place the small end of the cable into the charging Plug the big end of the cable into the adapter. port of the charging base. Connect the adapter to the power. Place your hearing device into the charging base.
  • Page 14 How to Charge the Hearing Aids The hearing aids come almost fully charged. We recommend you charge the hearing aids after daily use. It will take approximately 2 to 3 hours for them to be fully charged. Once charged, it should last about 18 to 20 hours, depending on the volume and program settings.

  • Page 15: Charger Information

    ▪ Always turn off your hearing aids when not in use to optimize battery life. ▪ To extend the overall life of your battery, DO NOT store your Helix for more than 1 month without charging.

  • Page 16: How To Power On/Off

    How to Power On/Off To Power On: Press and hold the upper portion of the Rocker Switch for about 3 seconds to POWER ON. The device is equipped with a power-on-delay function which allows you time to put the device on your ear. When the device is turned on, it will flash Green.
  • Page 17 Placing The Device on Your Ear Placing The Device on Your Ear Step 1: Step 2: Hook the body of the Insert the ear dome into hearing aid behind the the ear canal with ear. gentle pressure until snugly seated in the ear canal.
  • Page 18 How to Identify Left vs Right To Identify Left/Right Helix Hold the hearing aids upright in each hand, with controls facing you. The domes/tubing point toward each other when in the correct hand. Blue Character Character Left Right...
  • Page 19 Changing Volume & Programs The Hearing Aid Rocker Switch is designed to turn the device on/off and change both volume and programs on your device. Press and Release to increase the volume. To change the volume: Press and Hold to turn on/off. Press and quickly release the upper portion of the Rocker Switch to increase the volume, while the lower portion reduces the volume.

  • Page 20: Program Settings

    Program Settings To change the program settings: Press and hold the Rocker Switch down for 3 seconds at the lower portion of the Rocker Switch. The beeps will indicate what program you are on. Program Beeps Best For 1 Beep Low noise reduction (Everyday listening, quiet family time).

  • Page 21: Using The Telephone

    Using the Telephone If whistling occurs while using the phone, try various positions to align the phone’s audio output and device's microphone until you find what works best for you.
  • Page 22 Hearing Aid Accessories Section Two.
  • Page 23 Ear Hook/Power Kit For those with a hearing loss that is more severe or for those who would just like more amplification, the Ear Hook kit has been included in your package. The Ear Hook and thicker tubing provides 6-8 dB of increased sound output.
  • Page 24 Ear Hook/Power Kit (cont.) Step 7: Step 8: Push the cut end of the tube onto Place the hearing aid on your ear. the Ear Hook. Step 9: Place the hearing aid with the attached Ear Hook over the ear. Insert the assembled thick tube with dome into the ear canal.
  • Page 25 Domes Different Domes can completely change the sound and feel of your hearing device. An Open Style Dome has large vent holes and is intended for people with the typical mild to moderate high frequency hearing loss who do not need much amplification in the low frequencies.
  • Page 26 Tip: We recommend changing your domes every three months no matter what type you use. They can be ordered from our website www.otofonix.com or you can call us at (704)380-0508. We are available Monday to Friday from 8:00am to 5:00pm CST.
  • Page 27 Domes (cont.) How to Attach Domes: ▪ Line up the narrow tubing nozzle with the opening on the inside of the Dome. ▪ Push together firmly until the Dome is securely covering the three ridges to ensure it does not come off in your ear.
  • Page 28 Note: Zip Tips are not included with your hearing aid purchase. If you would like to purchase Zip Tips separately, please visit www.otofonix.com or you can call us at (704)380-0508. We are available Monday to Friday from 8:00am to 5:00pm CST.
  • Page 29 Sound Tube Choices Your Otofonix Hearing Aid comes with a #2 formed thin sound tube already attached. This is the size that works best for most people but it may not be the right size for you. For that reason we have also included a #1 tube in your package which is slightly shorter.
  • Page 30 Over time, these items wear out and may become stiff, affecting both fit and sound quality. Regular replacement will keep your device sounding and feeling like new. Visit www.otofonix.com or call us at (704)380-0508 to order domes, sound tubes, batteries, and other accessories. We are available Monday to Friday from 8:00am to 5:00pm CST.
  • Page 31 I ordered this for my 70 year old brother who has had hearing loss in left ear for years. Today was the first time that we could actually talk normally to each other on the phone in long time! -Paula B.

  • Page 32: Maintenance

    Care and Maintenance Section Three.

  • Page 33: Daily Care And Maintenance

    Daily Care & Maintenance Your Otofonix Hearing Aid is a delicate electronic device, so it is very important that you keep it clean and dry. Any moisture can have a negative impact on the hearing device. Moisture prevention is helpful to extend the lifetime of the device.

  • Page 34: Cleaning Your Hearing Aid

    Cleaning Your Hearing Aid For optimal performance, keep the sound tube and ear dome clean. Use a cleaning brush daily to clear the ear dome of wax. Clean sound tube often and anytime amplification stops or seems reduced. Step 1: Step 2: Remove Sound Tube: Turn the Remove the ear dome from the...
  • Page 35 Note: The hearing device body can be utilized for either ear. Only the thin sound tubing is ear-specific. markings under the stabilizer bar are for the right and the Blue marking is for the left. Tubing can be ordered at www.otofonix.com.

  • Page 36: Warranty

    Warranty and Repairs Section Four.

  • Page 37: Manufacturer's Warranty

    Manufacturer’s Warranty Otofonix Hearing Aids are covered against defects in materials and workmanship for one year from the date you receive your order. If our examination determines that the unit failed to work due to parts, materials, or workmanship, we will repair or replace it for free. However, this warranty does not cover malfunctions due to unusual wear and tear or mistreatment of your device, such as physical shock, damage from moisture or sweat, excessive wax build-up, or tampering with the device, all of which void the warranty.
  • Page 38 Otofonix Protection Plan With the Otofonix Protection Plan, you are 100% protected from ALL types of accidental damage, and almost anything else that may go wrong, including things not covered by the standard Warranty (water damage, battery corrosion or stepping on the hearing aids).

  • Page 39: Return Policy

    Return Policy Your satisfaction is guaranteed. If you are not satisfied with your Otofonix Hearing Aids for whatever reason, you have 45 days to return it for a full refund. We are unable to honor return requests after 45 days from the date of delivery.

  • Page 40: Troubleshooting

    Wax or debris in the ear canal or sound tube, can cause whistling. Clean the tubing/dome (See Page 32) and ear canal, and replace tubing/dome if they appear worn. If you are still having difficulty, please contact us at (704)380-0508 or email us at info@otofonix.com. We are available Monday to Friday from 8:00am to 5:00pm CST.
  • Page 41 Turn the device(s) back on. ▪ Remove tubing (See Page 32), and increase volume to max volume. If you hear feedback, the Helix is working properly. Clean the sound tube and attach it back on the device(s).
  • Page 42 Important Information Section Five.

  • Page 43: First Time Users

    First Time Users The first time you use Helix, some sounds may seem very loud. You may hear the faucet drip, beeps from electronics, crumpling paper, sounds you may not have heard in a long time. This can be over- whelming at first.
  • Page 44 Important Notice for Users Stop using the Otofonix Hearing Aid and consult a physician if any of the following occur: ▪ Hearing in one or both ears worsens. ▪ Hearing does not improve. ▪ Skin irritation develops in or around your ear canal.
  • Page 45 Important Notice for Users Good health practice requires that a person with hearing loss has a medical evaluation by a licensed physician (preferably a physician specializing in diseases of the ear) before purchasing a hearing aid. Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists, otologists, or audiologists.
  • Page 46 Important Notice for Users To get the best out of your hearing aid: ▪ Do not modify this equipment without the authorization of the manufacturer. Tampering with this device or opening it will void manufacturers warranty. ▪ Never use your hearing aids when engaging in contact sports. The risk of injury is very high in the event of a knock on an ear with a hearing device.

  • Page 47: Realistic Expectations

    Realistic Expectations The first thing many new users notice is that sounds seem strange. Remember that even the best hearing aids are not as good as natural hearing, so sounds aren't completely normal, much as your voice doesn't sound the same on a tape recorder or a telephone as it does in person. Your own voice may sound deeper to you than normal.
  • Page 48 Device Information Section Six.
  • Page 49 Helix Technical Data Description Ear Hook Tube Peak OSPL90 (Output Sound Pressure Level) (dB SPL) 114dB 111dB HFA Full On Gain (FOG) @50 (dB) 35dB 29dB ±5dB Peak Gain 53dB 42dB Frequency Response Bandwidth <250 ~ >5000 Frequency Response Smoothness <12dB...
  • Page 50 Electrical Interference Warning Hearing devices must not be exposed to strong electrical fields that may be generated during X-rays, CT scans, PET scans or MRTs, during electrotherapy or during surgeries. Please remove your hearing devices in these types of situations to prevent any damage to them. Explosion Hazard ▪...
  • Page 51 I no longer have to pretend to hear what others are saying and miss out on conversations with my family and friends. Every word sounds crystal clear. It’s restored my confidence and given me my life back. -Bill K.
  • Page 52 Notes and Reminders Section Seven.
  • Page 53 Notes and Dates to Remember Date of Purchase: _____________________________ Invoice Number _________________________ Serial Number - Left: ______________ Right: ______________ Protection Plan: 1 Year 2 Years Notes:...
  • Page 54 Tip: We recommend changing your ear domes and your sound tubes, every three months no matter what type you use. They can be ordered from our website www.otofonix.com or you can call us at (704)380-0508. We are available Monday to Friday from 8:00am to 5:00pm CST.
  • Page 56 3727 Greenbriar Drive Ste. 203 Stafford, Texas 77477 United States info@otofonix.com www.otofonix.com © Copyright 2023. Otofonix Hearing Solutions. All Rights Reserved.

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