Warranties And Return Policy; Limited Three-Year Warranty (U.s. Only; Coverage During Year One - Dell 4100 User Manual

Appendix E

Warranties and Return Policy

L
imited Three-Year Warranty
(U.S. Only)
Dell Computer Corporation ("Dell") manufactures its
hardware products from parts and components that are
new or equivalent to new in accordance with industry-
standard practices. Dell warrants that the hardware
products it manufactures will be free from defects in
materials and workmanship. The warranty term is three
years beginning on the date of invoice, as described in the
following text.
Damage due to shipping the products to you is covered
under this warranty. Otherwise, this warranty does not
cover damage due to external causes, including accident,
abuse, misuse, problems with electrical power, servicing
not authorized by Dell, usage not in accordance with
product instructions, failure to perform required preven-
tive maintenance, and problems caused by use of parts
and components not supplied by Dell.
This warranty does not cover any items that are in one or
more of the following categories: software; sound cards;
speakers; external devices; accessories or parts added to a
Dell system after the system is shipped from Dell; accesso-
ries or parts added to a Dell system through Dell's system
integration department; accessories or parts that are not
installed in the Dell factory; or DellWare
tors, keyboards, and mice that are Dell-branded or that are
included on Dell's standard price list are covered under
this warranty; all other monitors, keyboards, and mice
(including those sold through the DellWare program) are
not covered. Batteries for portable computers are covered
only during the initial one-year period of this warranty.

Coverage During Year One

During the one-year period beginning on the invoice
date, Dell will repair or replace products covered under
this limited warranty that are returned to Dell's facility.
To request warranty service, you must call Dell's Cus-
tomer Technical Support within the warranty period.
Refer to the chapter titled "Getting Help" in your Instal-
lation and Troubleshooting Guide to find the appropriate
telephone number for obtaining customer assistance. If
warranty service is required, Dell will issue a Return
Material Authorization Number. You must ship the
products back to Dell in their original or equivalent pack-
aging, prepay shipping charges, and insure the shipment
or accept the risk of loss or damage during shipment. Dell
will ship the repaired or replacement products to you
freight prepaid if you use an address in the U.S. Ship-
ments to other locations will be made freight collect.
NOTE: Before you ship the product(s) to Dell, back up
the data on the hard-disk drive(s) and any other storage
device(s) in the product(s). Remove any removable
media, such as diskettes, CDs, or PC Cards. Dell does
not accept liability for lost data or software.
Dell owns all parts removed from repaired products. Dell
uses new and reconditioned parts made by various manu-
facturers in performing warranty repairs and building
®
products. Moni-
replacement products. If Dell repairs or replaces a prod-
uct, its warranty term is not extended.
Warranties and Return Policy E-1