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Dell Inspiron 4100 Solution Manual

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Power Problems
See also: Service Manual, User Manual
2H767bk0.book Page 1 Friday, September 28, 2001 1:37 PM
Dell™ Inspiron™ 4100
Solutions Guide
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m
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  • Page 1 2H767bk0.book Page 1 Friday, September 28, 2001 1:37 PM Dell™ Inspiron™ 4100 Solutions Guide w w w . d e l l . c o m | s u p p o r t . d e l l . c o m Downloaded from www.Manualslib.com...
  • Page 2 Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, DellNet, DellPlus, Dell TravelLite, TrueMobile, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, and DellWare are trademarks of Dell Computer Corporation;...

  • Page 3: Table Of Contents

    2H767bk0.book Page 3 Friday, September 28, 2001 1:37 PM Contents Safety and EMC Instructions: Portable Computers ....... Safety Instructions .
  • Page 4 2H767bk0.book Page 4 Friday, September 28, 2001 1:37 PM Setting Up the APR to Connect to a Network ..Power Protection Devices ..... .
  • Page 5 2H767bk0.book Page 5 Friday, September 28, 2001 1:37 PM Drive Problems ........If you cannot save a file to a floppy disk .
  • Page 6 ..... Replacing the Hard Drive Returning a Hard Drive to Dell ....
  • Page 7 2H767bk0.book Page 7 Friday, September 28, 2001 1:37 PM Dell Technical Support Policy (U.S. Only) ....Definition of "Dell-Installed" Software and Peripherals ..
  • Page 8 2H767bk0.book Page 8 Friday, September 28, 2001 1:37 PM Co n t e n t s Downloaded from www.Manualslib.com manuals search engine...

  • Page 9: Safety And Emc Instructions: Portable Computers

    2H767bk0.book Page 9 Friday, September 28, 2001 1:37 PM Safety and EMC Instructions: Portable Computers The following information defines the meaning of additional symbols used only in the Safety and Electromagnetic Compatibility (EMC) Instructions. Risk of explosion Aircraft Risk of fire Use of this feature may be prohibited on aircraft Risk of electric shock...
  • Page 10 2H767bk0.book Page 10 Friday, September 28, 2001 1:37 PM • Do not allow your portable computer to operate with the base resting directly on exposed skin for extended periods of time. The surface temperature of the base will rise during normal operation (particularly when AC power is present).
  • Page 11 2H767bk0.book Page 11 Friday, September 28, 2001 1:37 PM Power (Safety Instructions, continued) • Use only the Dell-provided AC adapter approved for use with this computer. Use of another AC adapter may cause a fire or explosion. • Before you connect the computer to an electrical outlet,...
  • Page 12 2H767bk0.book Page 12 Friday, September 28, 2001 1:37 PM Battery (Safety Instructions, continued) • Use only Dell battery modules that are approved for use with this computer. Use of other types may increase the risk of fire or explosion. •...

  • Page 13: Emc Instructions

    Use shielded signal cables to ensure that you maintain the appropriate EMC classification for the intended environment. For parallel printers, a cable is available from Dell. If you prefer, you can order a cable from Dell at its world-wide website at http://accessories.us.dell.com.

  • Page 14: When Using Your Computer

    2H767bk0.book Page 14 Friday, September 28, 2001 1:37 PM When Using Your Computer Observe the following safety guidelines to prevent damage to your computer: • When setting up the computer for work, place it on a level surface. • When traveling, do not check the computer as baggage. You can put your computer through an X-ray security machine, but never put your computer through a metal detector.

  • Page 15: Ergonomic Computing Habits

    If your computer gets wet or is damaged, follow the procedures described in "If Your Computer Gets Wet" on page 56. If, after following these procedures, you confirm that your computer is not operating properly, contact Dell (see page 103 for the appropriate contact information). Ergonomic Computing Habits...
  • Page 16 2H767bk0.book Page 16 Friday, September 28, 2001 1:37 PM • Always use the palm rest with the keyboard, touch pad, or track stick. Leave space to rest your hands when using an external mouse. • Let your upper arms hang naturally at your sides. •...

  • Page 17: When Removing Or Replacing Parts

    2H767bk0.book Page 17 Friday, September 28, 2001 1:37 PM When Removing or Replacing Parts Before removing or installing memory modules, or adding a modem or Mini PCI card, perform the following steps in the sequence indicated. NOTICE: The only time you should ever access the inside of your computer is when you are installing memory modules, or adding a modem or Mini PCI card.
  • Page 18 2H767bk0.book Page 18 Friday, September 28, 2001 1:37 PM You can also take the following steps to prevent damage from electrostatic discharge (ESD): • When unpacking a static-sensitive component from its shipping carton, do not remove the component from the antistatic packing material until you are ready to install the component.

  • Page 19: Setting Up

    2H767bk0.book Page 19 Friday, September 28, 2001 1:37 PM S E C T I O N 1 S e t t i n g U p Connecting a Printer Transferring Information to a New Computer ® (Windows XP Only) Setting Up a Home and Office Network (Windows XP Only) Turning Off the Computer About the Module Bay...

  • Page 20: Connecting A Printer

    2H767bk0.book Page 20 Friday, September 28, 2001 1:37 PM Connecting a Printer See the documentation that came with the printer for any recommended preparation procedures, such as: • Removing the packaging • Installing the toner or ink cartridge • Loading paper Then follow the instructions that came with the printer to connect it to the computer.

  • Page 21: Usb Printer

    2H767bk0.book Page 21 Friday, September 28, 2001 1:37 PM screws (2) parallel connector on computer parallel connector on printer clips (2) parallel printer cable notches (2) Turn on the printer and then turn on the computer. If the Add New Hardware Wizard window appears, click Cancel.

  • Page 22: Installing The Printer Driver

    2H767bk0.book Page 22 Friday, September 28, 2001 1:37 PM USB connector on back of computer USB connector on printer USB printer cable Installing the Printer Driver If you need to install a printer driver, insert the installation CD into the CD or DVD drive.

  • Page 23: Transferring Information To A New Computer (Windows ® Xp Only)

    2H767bk0.book Page 23 Friday, September 28, 2001 1:37 PM Transferring Information to a New ® Computer (Windows XP Only) Windows XP provides a Files and Settings Transfer Wizard to move data, such as e-mails, window sizes, toolbar settings, and Internet bookmarks, from one computer to another.

  • Page 24: Turning Off The Computer

    2H767bk0.book Page 24 Friday, September 28, 2001 1:37 PM Complete the checklist and required preparations, and then return to HINT: Selecting the This computer connects the Network Setup Wizard. directly to the Internet Follow the instructions on the screen. connection method enables the integrated firewall provided with Turning Off the Computer...

  • Page 25: Swapping Devices While The Computer Is Turned Off

    2H767bk0.book Page 25 Friday, September 28, 2001 1:37 PM • Second battery • Dell TravelLite™ module NOTICE: To prevent damage to the docking connector, do not remove or replace devices while the computer is connected to an advanced port replicator (APR).

  • Page 26: Enabling The Infrared Sensor

    Turn on your computer, and enter the system setup program by HINT: You cannot use the infrared sensor when the pressing when the Dell™ logo appears. computer is docked. Se t t i n g U p Downloaded from www.Manualslib.com...

  • Page 27: Setting Up The Dolby Headphone

    Serial Port and Modem COM ports. Press the down-arrow key to highlight Fast IR or Slow IR. Dell recommends that you use Fast IR. If the infrared device cannot communicate with your computer, turn off the computer and repeat this procedure to change the setting to Slow IR.

  • Page 28: Setting Up The Apr To Connect To A Network

    Some surge protector manufacturers include warranty coverage for certain types of damage. Dell recommends that you carefully read the device warranty when choosing a surge protector. Compare joule ratings to determine the relative effectiveness of different devices.

  • Page 29: Line Conditioners

    See the surge protector documentation for modem connection instructions. NOTICE: Network adapter protection is not available on surge protectors. Dell recommends that you disconnect the network cable from the network wall jack during electrical storms. Line Conditioners NOTICE: Line conditioners do not protect against power interruptions.
  • Page 30 2H767bk0.book Page 30 Friday, September 28, 2001 1:37 PM Se t t i n g U p Downloaded from www.Manualslib.com manuals search engine...

  • Page 31: Solving Problems

    2H767bk0.book Page 31 Friday, September 28, 2001 1:37 PM S E C T I O N 2 S o l v i n g P r o b l e m s Finding Solutions Accessing Help Power Problems Error Messages Video and Display Problems Sound and Speaker Problems Printer Problems...

  • Page 32: Finding Solutions

    See the Tell Me How help file for more information on standby mode. Get technical assistance from Dell. See page 103. ® See page 36. So l v i n g P r o bl e m s Downloaded from www.Manualslib.com...
  • Page 33 2H767bk0.book Page 33 Friday, September 28, 2001 1:37 PM See page 38. See page 40. See page 41. See page 42. See page 46. See page 47. See page 48. See page 49. See page 49–53 See page 53. See page 36. See page 54.

  • Page 34: Accessing Help

    2H767bk0.book Page 34 Friday, September 28, 2001 1:37 PM Accessing Help O A C C E S S T HE Tell Me How HE LP F I L E ® ® Microsoft Windows Click the Start button and then click Help and Support. Click User and system guides and then click User’s guides.

  • Page 35: Power Problems

    If the battery status light rapidly flashes orange, the battery may be defective. Contact Dell (see page 103). E S T TH E E L E C T R I C A L O UT LE T Ensure that the electrical outlet is —...

  • Page 36: Error Messages

    2H767bk0.book Page 36 Friday, September 28, 2001 1:37 PM H E C K T HE O W E R R O P E R T I E S See the Tell Me How help file or — search for the keyword standby in the Help and Support Center (Help in Windows Me and Windows 2000).
  • Page 37 2H767bk0.book Page 37 Friday, September 28, 2001 1:37 PM R E Q UI R E D FI LE W A S N O T F O U ND The program that you are . D L L — trying to open is missing an essential file. Remove and then reinstall the program. Windows XP Click the Start button.

  • Page 38: Video And Display Problems

    • If the power light is blinking, the computer is in standby mode—press the Dell recommends that you power button to exit standby mode. attach an external monitor to your computer.

  • Page 39: If The Display Is Difficult To Read

    2H767bk0.book Page 39 Friday, September 28, 2001 1:37 PM If the display is difficult to read D J U S T T HE B R I G HTN E S S Press to increase the brightness, — or press to decrease the brightness. O V E T HE S UB W O O F E R A W A Y FR O M T HE C O M PU TE R O R MO NI TO R —...

  • Page 40: If Only Part Of The Display Is Readable

    Turn on the computer and the monitor and adjust the monitor brightness and contrast controls. If the external monitor works, the computer display or video controller may be defective. Contact Dell (see page 103). Sound and Speaker Problems If you have a problem with integrated speakers...

  • Page 41: Printer Problems

    2H767bk0.book Page 41 Friday, September 28, 2001 1:37 PM D J U S T T HE I ND O W S V O L UM E C O NT R O L In Windows XP , click the — gray speaker icon in the lower-right corner of your screen. In Windows Me and Windows 2000, double-click the yellow speaker icon in the lower-right corner of the screen.

  • Page 42: If You Cannot Print To A Usb Printer

    2H767bk0.book Page 42 Friday, September 28, 2001 1:37 PM E R I FY TH AT TH E P R I N TE R I S R E C O G NI Z E D B Y I ND O W S Windows XP Click the Start button.

  • Page 43: Modem And Internet Connection Problems

    2H767bk0.book Page 43 Friday, September 28, 2001 1:37 PM E R I FY T H A T TH E PR IN TE R I S R E C O G NI Z E D B Y I ND O W S Windows XP Click the Start button.
  • Page 44 2H767bk0.book Page 44 Friday, September 28, 2001 1:37 PM H E C K T HE C O N NE C T I O N Verify that the telephone line is connected to — the modem. H E C K T HE TE L E P HO NE L I NE —...
  • Page 45 2H767bk0.book Page 45 Friday, September 28, 2001 1:37 PM UR N O F F C A L L W A I TI N G C A TC H P H O N E See your telephone ) — directory for instructions on deactivating this feature. Then adjust the dial-up networking connection properties.

  • Page 46: Scanner Problems

    2H767bk0.book Page 46 Friday, September 28, 2001 1:37 PM E R I FY TH AT TH E M O D E M I S C O M M UNI C A T I N G W I TH I N D O W S Windows XP Click the Start button.

  • Page 47: Touch Pad Or Mouse Problems

    2H767bk0.book Page 47 Friday, September 28, 2001 1:37 PM H E C K T HE S C A N NE R C A B LE C O NNE C TI O N Ensure that the scanner — cable is firmly connected to the computer and to the scanner. N L O C K TH E S C A NN E R —...

  • Page 48: External Keyboard Problems

    2H767bk0.book Page 48 Friday, September 28, 2001 1:37 PM O V E R I FY TH A T T HE P R O B L E M I S W I T H T HE M O U S E C H E C K TH E T O U C H PA D Turn off the computer.

  • Page 49: Unexpected Characters

    2H767bk0.book Page 49 Friday, September 28, 2001 1:37 PM O V E R I FY T H A T T HE P R O B L E M I S W I T H T HE E X TE R NA L KE Y B O A R D C HE C K T HE I N TE G R A TE D KE Y B O A R D Turn off the computer.
  • Page 50 2H767bk0.book Page 50 Friday, September 28, 2001 1:37 PM NS UR E T HA T T HE D I S K I S N O T W R I T E P R O TE C TE D You cannot save —...

  • Page 51: If You Cannot Play A Cd, Cd-Rw, Or Dvd

    2H767bk0.book Page 51 Friday, September 28, 2001 1:37 PM If you cannot play a CD, CD-RW, or DVD HINT: High-speed CD drive vibration is normal NS UR E T HA T I ND O W S R E C O G N I Z E S T HE D R I V E In Windows XP , —...

  • Page 52: If You Cannot Play A Dvd Movie

    2H767bk0.book Page 52 Friday, September 28, 2001 1:37 PM If you cannot play a DVD movie HINT: Because of different worldwide file NS UR E T HA T I ND O W S R E C O G N I Z E S T HE D R I V E In Windows XP , —...

  • Page 53: If You Have Problems With A Hard Drive

    2H767bk0.book Page 53 Friday, September 28, 2001 1:37 PM HA NG E TH E W R I TE S P E E D TO A S L O W E R R A T E See the help files for —...

  • Page 54: General Program Problems

    2H767bk0.book Page 54 Friday, September 28, 2001 1:37 PM H E C K T HE NE TW O R K L I G HT S O N T HE N E T W O R K C O N NE C T O R —...

  • Page 55: A Solid Blue Screen Appears

    2H767bk0.book Page 55 Friday, September 28, 2001 1:37 PM A solid blue screen appears UR N THE C O M P UT E R O FF If the computer does not respond to a — keystroke or a proper shutdown (see page 24), press the power button until the computer turns off.

  • Page 56: E-Mail Problems

    Perform this procedure only after you are certain that it is safe to do so. If the computer is connected to an electrical outlet, Dell recommends that you turn off AC power at the circuit breaker before attempting to remove the power cables from the electrical outlet.

  • Page 57: If You Drop Or Damage Your Computer

    Replace the memory modules, the memory module cover, and the screw(s). Turn on the computer and verify that it is working properly. The Dell logo should appear, along with the following message: No operating system found Turn off the computer by pressing the power button.

  • Page 58: Resolving Other Technical Problems

    If you cannot solve your problem using the Dell™ support website or e-mail service, call Dell for technical assistance (see page 103). See "Dell Technical Support Policy (U.S. Only)" on page 100 for a description of the hardware and software support provided by Dell.

  • Page 59: Reinstalling The Modem Or Network Adapter Driver

    2H767bk0.book Page 59 Friday, September 28, 2001 1:37 PM To install a driver or utility from your Drivers and Utilities CD: Save your work in all open programs. Insert your Drivers and Utilities CD into the CD or DVD drive. In most cases, the CD should start running automatically.
  • Page 60 2H767bk0.book Page 60 Friday, September 28, 2001 1:37 PM Windows XP Save and close any open files, exit any open programs, and insert the Drivers and Utilities CD into the CD or DVD drive. Click the Start button, and click Control Panel. Under Pick a category, click Performance and Maintenance.

  • Page 61: Using The Windows Xp Device Driver Rollback

    2H767bk0.book Page 61 Friday, September 28, 2001 1:37 PM Click Update Driver. Verify that Automatic search for a better driver (Recommended) is selected, and then click Next. Click Finish, and then click Yes to restart the computer. Windows 2000 Save and close any open files, exit any open programs, and insert your Drivers and Utilities CD.

  • Page 62: Resolving Software And Hardware Incompatibilities

    2H767bk0.book Page 62 Friday, September 28, 2001 1:37 PM Click the Start button, and then right-click My Computer. Click Properties. Click the Hardware tab, and then click Device Manager. In the Device Manager window, right-click the device for which the new driver was installed and then click Properties.

  • Page 63: Windows Me

    2H767bk0.book Page 63 Friday, September 28, 2001 1:37 PM If an IRQ conflict exists, the Device status area in the Properties window reports what other devices are sharing the device's IRQ. Resolve any IRQ conflicts. You can also use the Windows XP Hardware Troubleshooter. To use the troubleshooter, click the Start button and click Help and Support.

  • Page 64: Windows 2000

    2H767bk0.book Page 64 Friday, September 28, 2001 1:37 PM You can also use the Windows Me Hardware Troubleshooter. To use the troubleshooter, click the Start button and click Help. Click Troubleshooting in the What would you like help with? list, click Hardware &...

  • Page 65: Using System Restore

    2H767bk0.book Page 65 Friday, September 28, 2001 1:37 PM Using System Restore Windows XP and Windows Me provide a System Restore feature that allows you to return your computer to an earlier operating state if changes to the computer’s hardware or software (including new hardware or program installations) or other system settings, have left the computer in an undesirable operating state.

  • Page 66: Windows Me

    Click File System. Click the Troubleshooting tab, and make sure that Disable System Restore is not checked. Before proceeding with any System Restore function, Dell recommends that you thoroughly read Microsoft’s information about using System Restore. To access this information: Click the Start button, point to All Programs (point to Programs in Windows Me) —>Accessories —>System Tools, and then click...

  • Page 67: Restoring The Computer To An Earlier Operating State

    2H767bk0.book Page 67 Friday, September 28, 2001 1:37 PM Type a name for the new restore point in the Restore point description field. The present date and time are automatically added to the description of the new restore point. Click Create (click Next in Windows Me). Click OK (click Close in Windows Me).

  • Page 68: Undoing The Last System Restore

    The Operating System CD provides options for reinstalling the Windows XP operating system. The options can potentially overwrite files installed by Dell and possibly affect programs installed on your hard drive. Therefore, Dell does not recommend that you reinstall your operating system unless instructed to do so by a Dell technical support representative.
  • Page 69 2H767bk0.book Page 69 Friday, September 28, 2001 1:37 PM Press any key when the message Press any key to boot from CD appears on the screen. When the Windows XP Setup screen appears, press <Enter> to select To set up Windows now. Read the information in the License Agreement window, and then press <F8>...

  • Page 70: Reinstalling Windows Me

    The Operating System CD provides options for reinstalling your Windows Me operating system. The options can potentially overwrite files installed by Dell and possibly affect programs installed on your hard drive. Therefore, Dell does not recommend that you reinstall your operating system unless instructed to do so by a Dell technical support representative.
  • Page 71 2H767bk0.book Page 71 Friday, September 28, 2001 1:37 PM Press to save your changes and exit the system setup program. Press any key to boot the computer from the CD. At the Welcome window, click OK. Double-click Refresh Windows OS. Click OK.

  • Page 72: Reinstalling Windows 2000

    The Operating System CD provides options for reinstalling the Windows 2000 operating system. The options can potentially overwrite files installed by Dell and possibly affect programs installed on your hard drive. Therefore, Dell does not recommend that you reinstall your operating system unless instructed to do so by a Dell technical support representative.

  • Page 73: Enabling Hibernate Support

    2H767bk0.book Page 73 Friday, September 28, 2001 1:37 PM When the Windows 2000 Professional Setup window appears, press the arrow keys to select the Windows 2000 partition option that you want. Then press the key for the partition option you chose. When the Windows 2000 Professional Setup window reappears, press the arrow keys to select the type of file system that you want Windows 2000 to use, and then press...
  • Page 74 2H767bk0.book Page 74 Friday, September 28, 2001 1:37 PM So l v i n g P r o bl e m s Downloaded from www.Manualslib.com manuals search engine...

  • Page 75: Replacing Parts

    2H767bk0.book Page 75 Friday, September 28, 2001 1:37 PM S E C T I O N 3 R e p l a c i n g Pa r t s Using the Advanced Port Replicator Adding Memory Adding a Mini PCI Card Replacing the Hard Drive Adding a Daughter Card Modem Downloaded from...

  • Page 76: Using The Advanced Port Replicator

    2H767bk0.book Page 76 Friday, September 28, 2001 1:37 PM Using the Advanced Port Replicator The advanced port replicator (APR) integrates your computer into a HINT: If you receive a BIOS upgrade floppy disk desktop environment. The APR includes a network adapter to connect your with your APR, use the computer to a network.
  • Page 77 2H767bk0.book Page 77 Friday, September 28, 2001 1:37 PM Connector Icon (continued) Connector Description Connect a PS/2-compatible mouse. Connect a serial device, such as a serial mouse or digital camera. Connect a network interface cable. Connect a parallel device, such as a printer. Connect an external monitor.

  • Page 78: Apr Controls And Indicators

    APR. NOTICE: Always use the Dell AC adapter that came with the APR. If you use any other commercially available AC adapter—or the AC adapter from other Dell computers—you may damage the APR or the computer.

  • Page 79: Undocking The Computer

    2H767bk0.book Page 79 Friday, September 28, 2001 1:37 PM Disconnect any external devices, and remove any PC Cards from the computer. Connect the AC adapter to the connector on the APR, and connect the AC power cable to an electrical outlet. Horizontally center the computer on the APR base, with the back of the computer facing the APR docking connector.
  • Page 80 2H767bk0.book Page 80 Friday, September 28, 2001 1:37 PM NOTICE: If you do not use correct undocking procedures, you may lose data and the computer may not restart. Save and close all open files and exit all open programs. Perform one of the following procedures: •...

  • Page 81: Monitor Stand

    Before working inside your computer, read "When HINT: Memory modules Removing or Replacing Parts" on page 17. purchased from Dell are covered under your Save and close any open files, exit any open programs, and shut down computer warranty. the computer (see page 24).
  • Page 82 2H767bk0.book Page 82 Friday, September 28, 2001 1:37 PM Remove all installed batteries, and disconnect the AC adapter cable and any external devices from the computer. Wait 5 seconds before proceeding. Ground yourself by touching a metal connector on the back of the computer.
  • Page 83 2H767bk0.book Page 83 Friday, September 28, 2001 1:37 PM memory module securing clip NOTICE: If you need to install memory modules in two connectors, install a memory module in the connector labeled "JDIM (DIMMA)" before you install a module in the connector labeled "JDIM2 (DIMMB)." Ground yourself and install the new memory module: Align the notch in the module with the slot in the center of the HINT:...
  • Page 84 2H767bk0.book Page 84 Friday, September 28, 2001 1:37 PM Replace the cover and screw(s). NOTICE: If the memory module cover is difficult to close, remove the module and reinstall it. Forcing the cover to close may damage your computer. screw (2) memory module cover Re pl a c i n g Par t s Downloaded from...

  • Page 85: Adding A Mini Pci Card

    Adding a Mini PCI Card If you ordered a Mini PCI card at the same time that you ordered your computer, Dell has already installed the card for you. Make sure that the work surface is flat and clean to prevent scratching the computer cover.
  • Page 86 2H767bk0.book Page 86 Friday, September 28, 2001 1:37 PM If a Mini PCI card is not already installed, go to step 11. If you are replacing a Mini PCI card, remove the existing card: Disconnect the Mini PCI card from the antenna cables. screws (2) memory module cover To release the Mini PCI card, spread the metal securing tabs until...

  • Page 87: Replacing The Hard Drive

    2H767bk0.book Page 87 Friday, September 28, 2001 1:37 PM antenna cables (2) antenna connectors on antenna computer (2) connectors on card (2) Lower the Mini PCI card toward the inner tabs to approximately a 20-degree angle. Continue lowering the Mini PCI card until it snaps into the inner tabs of the socket.
  • Page 88 2H767bk0.book Page 88 Friday, September 28, 2001 1:37 PM To replace the hard drive in the hard drive bay: HINT: Dell does not guarantee compatibility Save and close any open files, exit any open programs, and shut down or provide support for the computer (see page 24).

  • Page 89: Returning A Hard Drive To Dell

    Use the Drivers and Utilities CD to install the drivers and utilities for your computer (see page 58). Returning a Hard Drive to Dell Return your old hard drive to Dell in its original or comparable foam packaging. Otherwise, the hard drive may be damaged in transit. hard drive...

  • Page 90: Adding A Daughter Card Modem

    Adding a Daughter Card Modem If you ordered the optional modem at the same time that you ordered your computer, Dell has already installed the modem for you. Make sure that the work surface is flat and clean to prevent scratching the computer cover.
  • Page 91 2H767bk0.book Page 91 Friday, September 28, 2001 1:37 PM pull tab modem cable connector modem cable Connect the modem cable to the modem. NOTICE: The cable connectors are keyed for correct insertion; do not force the connections. Align the modem with the screw hole(s) and press the modem into the connector on the system board.
  • Page 92 2H767bk0.book Page 92 Friday, September 28, 2001 1:37 PM Re pl a c i n g Par t s Downloaded from www.Manualslib.com manuals search engine...

  • Page 93: Appendix

    A p p e n d i x Specifications Standard Settings Returning Items for Warranty Repair or Credit Dell Technical Support Policy (U.S. Only) Contacting Dell Returning Items for Warranty Repair or Credit Limited Warranties and Return Policy Downloaded from www.Manualslib.com...

  • Page 94: Specifications

    2H767bk0.book Page 94 Friday, September 28, 2001 1:37 PM Specifications Microprocessor ® ® Microprocessor types Intel Mobile Pentium III-M L1 cache 32 KB (internal) L2 cache 512 KB Math coprocessor internal to microprocessor Processor speed various depending on configuration External bus frequency 133 MHz System Information System chip set...
  • Page 95 4-pin USB-compliant connector Infrared sensor compatible with IrDA Standard 1.1 (Fast IR) and IrDA Standard 1.0 (Slow IR) Docking 200-pin connector for a Dell docking device S-video TV-out 7-pin mini-DIN connector (an S-video to composite video adapter optionally included with the computer)
  • Page 96 2H767bk0.book Page 96 Friday, September 28, 2001 1:37 PM Ports and Connectors (continued) Modem RJ-11 port (optional) Ethernet LAN RJ-45 port (optional) Communications Modem: Type v.92 56K MDC Controller softmodem Interface internal AC 97 bus Network adapter 10/100 Ethernet LOM Video Video type 128-bit hardware accelerated...
  • Page 97 2H767bk0.book Page 97 Friday, September 28, 2001 1:37 PM Audio (continued) Internal speaker amplifier 1.0-W channel into 4 ohms Volume controls keyboard shortcuts, program menus Display Type (active-matrix TFT) XGA; SXGA+; UXGA Dimensions: Height 214.3 mm (8.4 inches) Width 285.7 mm (11.3 inches) Diagonal 357.1 mm (14.1 inches) Maximum resolutions...
  • Page 98 2H767bk0.book Page 98 Friday, September 28, 2001 1:37 PM Keyboard (continued) 19.05 mm ± 0.3 mm (0.75 inch ± 0.012 inch) Key spacing Layout QWERTY/AZERTY/Kanji Touch Pad X/Y position resolution (graphics table mode) 240 cpi Size: Width 64.88 mm (2.55-inch) sensor-active area Height 48.88-mm (1.92-inch) rectangle Track Stick...
  • Page 99 2H767bk0.book Page 99 Friday, September 28, 2001 1:37 PM Battery (continued) Life span (approximate) 500 discharge/charge cycles Temperature range: Operating 0° to 35°C (32° to 95°F) Storage –40° to 65°C (–40° to 149°F) AC Adapter Input voltage 90 to 264 VAC Input current (maximum) 1.7 A Input frequency...
  • Page 100 2H767bk0.book Page 100 Friday, September 28, 2001 1:37 PM Physical (continued) Weight (with 8-cell battery): 2.4 kg (5.3 lb) with travel module 2.6 kg (5.7 lb) with floppy drive 2.6 kg (5.8 lb) with CD drive Environmental Temperature range: Operating 0°...

  • Page 101: Standard Settings

    NOTICE: Unless you are an expert computer user or are directed to do so by Dell technical support, do not change the settings for this program. Certain changes might make your computer work incorrectly. Viewing the System Setup Screens Turn on (or restart) your computer.

  • Page 102: Returning Items For Warranty Repair Or Credit

    Dell, as well as the verification of appropriate functionality of the computer and all Dell- installed hardware.

  • Page 103: Definition Of "Dell-Installed" Software And Peripherals

    All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the standard Dell limited warranty for your computer. However, Dell also extends a parts replacement program to cover all nonstand- ard, third-party hardware components integrated through CFI for the duration of the computer’s service contract.
  • Page 104 2H767bk0.book Page 104 Friday, September 28, 2001 1:37 PM See "Dell Technical Support Policy (U.S. Only)" on page 100 for a description of the hardware and software support provided by Dell. Country (City) Department Name or Service Area, Area Codes,...
  • Page 105 International Access Code: 0021 Tech Support Fax 55 51 481 5470 Country Code: 55 Sales 0800 90 3366 City Code: 51 Website: http://www.dell.com/br Brunei Customer Technical Support (Penang, Malaysia) 604 633 4966 Country Code: 673 Customer Service (Penang, Malaysia) 604 633 4949...
  • Page 106 Country Code: 420 02 22 83 27 14 City Code: 2 TechFax 02 22 83 27 28 Switchboard 02 22 83 27 11 Website: http://support.euro.dell.com E-mail: czech_dell@dell.com Denmark (Horsholm) Technical Support 45170182 International Access Code: 00 Relational Customer Care 45170184...
  • Page 107 09 253 313 38 City Code: 9 Home/Small Business Customer Care 09 693 791 94 09 253 313 99 Switchboard 09 253 313 00 Website: http://support.euro.dell.com E-mail: fin_support@dell.com France (Paris/Montpellier) Home and Small Business International Access Code: 00 Technical Support 0825 387 270...
  • Page 108 Preferred Accounts Customer Care 06103 766-9420 Large Accounts Customer Care 06103 766-9560 Public Accounts Customer Care 06103 766-9555 Switchboard 06103 766-7000 Website: http://support.euro.dell.com E-mail: tech_support_central_europe@dell.com Guatemala General Support 1-800-999-0136 Hong Kong Technical Support toll free: 800 96 4107 International Access Code: 001...
  • Page 109 Country Code: 39 Customer Care 02 696 821 14 City Code: 02 02 696 821 13 Switchboard 02 696 821 12 Website: http://support.euro.dell.com E-mail: http://support.euro.dell.com/it/it/emaildell/ Corporate Technical Support 02 577 826 90 Customer Care 02 577 825 55 02 575 035 30...
  • Page 110 Technical Support Outside of Japan (Dimension and Inspiron) 81-44-520-1435 Technical Support (Dell Precision™, OptiPlex™ toll free: 0120-1984-33 and Latitude™) Technical Support Outside of Japan (Dell 81-44-556-3894 Precision, OptiPlex, and Latitude) 24-Hour Automated Order Service 044 556-3801 Customer Care 044 556-4240...
  • Page 111 Customer Care (Brussels, Belgium) 02 481 91 19 Fax (Brussels, Belgium) 02 481 92 99 Switchboard (Brussels, Belgium) 02 481 91 00 Website: http://support.euro.dell.com E-mail: tech_be@dell.com Macau Technical Support toll free: 0800 582 Country Code: 853 Customer Service (Penang, Malaysia)
  • Page 112 Corporate Sales 020 581 8818 Corporate Sales Fax 020 686 8003 020 686 8003 Switchboard 020 581 8818 Website: http://support.euro.dell.com E-mail: tech_nl@dell.com New Zealand Home and Small Business 0800 446 255 International Access Code: 00 Government and Business 0800 444 617...
  • Page 113 Home/Small Business Customer Care 23162298 Switchboard 671 16800 Fax Technical Support (Upplands Vasby, Sweden) 46 0 85 590 05 594 Fax Switchboard 671 16865 Website: http://support.euro.dell.com E-mail: nor_support@dell.com E-mail Support for Servers: Nordic_server_support@dell.com Panama General Support 001-800-507-0962 Peru General Support...
  • Page 114 Sales 011 709 7700 Country Code: 27 011 706 0495 City Code: 11 Switchboard 011 709 7700 Website: http://support.euro.dell.com E-mail: dell_za_support@dell.com Southeast Asian and Pacific Customer Technical Support, Customer Service, 604 633 4810 Countries and Sales (Penang, Malaysia) Spain (Madrid)
  • Page 115 Sales 08 590 05 185 Website: http://support.euro.dell.com E-mail: swe_support@dell.com E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com E-mail Support for OptiPlex: Swe_kats@dell.com E-mail Support for Servers: Nordic_server_support@dell.com Switzerland (Geneva) Technical Support (Home and Small Business) 0844 811 411 International Access Code: 00...
  • Page 116 Customer Care Central Government Customer Care 01344 723193 Local Government Customer Care 01344 723194 Home/Small Business Sales 0870 907 4000 Corporate/Public Sector Sales 01344 860456 Website: http://support.euro.dell.com E-mail: dell_direct_support@dell.com Ap pe nd i x Downloaded from www.Manualslib.com manuals search engine...
  • Page 117 International Access Code: 011 AutoTech (for portable and desktop computers) toll free: 1-800-247-9362 Country Code: 1 Dell Home and Small Business Group (for portable and desktop computers): Customer Technical Support (Return Material toll free: 1-800-624-9896 Authorization Numbers) Customer Technical Support (Home sales toll free: 1-877-576-3355 purchased via http://www.dell.com)

  • Page 118: Returning Items For Warranty Repair Or Credit

    Returning Items for Warranty Repair or Credit Prepare all items being returned, whether for repair or credit, as follows: Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box. For the telephone number to call, see the contact numbers for your region.

  • Page 119: Fcc Notices (U.s. Only)

    Once you have determined your computer’s FCC classification, read the appropriate FCC notice. Note that FCC regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: •...
  • Page 120 FCC regulations: • Model number: PP01L • Company name: Dell Computer Corporation One Dell Way Round Rock, Texas 78682 USA Modem Regulatory Information This equipment complies with Part 68 of the FCC rules. On the bottom of...
  • Page 121 If you experience trouble with this telephone equipment, see “Contacting Dell” on page 103 to find the appropriate contact information for obtaining customer assistance. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.

  • Page 122: Battery Disposal

    2H767bk0.book Page 122 Friday, September 28, 2001 1:37 PM Fax Branding The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent, identification of the business, other entity, or individual sending the message, and the telephone number...

  • Page 123: Nom Information (Mexico Only)

    (NOM): Exporter: Dell Computer Corporation One Dell Way Round Rock, TX 78682 Importer: Dell Computer de México, S.A. de C.V. Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F . Ship to: Dell Computer de México, S.A.

  • Page 124: Información Para Nom (Únicamente Para México)

    3.5 A Limited Warranties and Return Policy Dell-branded hardware products purchased in the U.S. or Canada come with either a one-year limited warranty, a two-year limited warranty, or a three-year limited warranty. To determine which warranty you purchased, see the Dell invoice that accompanied your computer. The following...

  • Page 125: One-Year Limited Warranty (U.s. Only)

    Dell, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by Dell. This limited warranty does not cover any items that are in one or more of the following categories: software;...
  • Page 126 Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards. Dell does not accept liability for lost data or software.

  • Page 127: Two-Year Limited Warranty (U.s. Only)

    If Dell elects to exchange a product or portion of a product, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange.
  • Page 128 Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards. Dell does not accept liability for lost data or software.
  • Page 129 2H767bk0.book Page 129 Friday, September 28, 2001 1:37 PM You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s Exchange Policy in effect on the date of the...

  • Page 130: Three-Year Limited Warranty (U.s. Only)

    2H767bk0.book Page 130 Friday, September 28, 2001 1:37 PM If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material...
  • Page 131 Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards. Dell does not accept liability for lost data or software.
  • Page 132 2H767bk0.book Page 132 Friday, September 28, 2001 1:37 PM You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s Exchange Policy in effect on the date of the...

  • Page 133: One-Year Limited Warranty (Canada Only)

    If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material...
  • Page 134 Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards. Dell does not accept liability for lost data or software.

  • Page 135: Two-Year Limited Warranty (Canada Only)

    If Dell elects to exchange a product or portion of a product, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange.
  • Page 136 Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards. Dell does not accept liability for lost data or software.
  • Page 137 The warranty term for a replacement part is the remainder of the limited warranty term. You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s Exchange Policy in effect on the date of the...

  • Page 138: Three-Year Limited Warranty (Canada Only)

    If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material...
  • Page 139 Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards. Dell does not accept liability for lost data or software.
  • Page 140 The warranty term for a replacement part is the remainder of the limited warranty term. You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s Exchange Policy in effect on the date of the...
  • Page 141 If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material...

  • Page 142: Total Satisfaction" Return Policy (U.s. And Canada Only)

    If you are an end-user customer who bought reconditioned or refurbished products from a Dell company, you may return them to Dell within 14 days of the date of invoice for a refund or credit of the product purchase price. In either case, the refund or credit will not include any shipping and handling charges shown on your invoice.

  • Page 143: One-Year End-User Manufacturer Guarantee (Latin America And The Caribbean Only)

    Dell Computer Corporation ("Dell") warrants to the end user in accordance with the following provisions that its branded hardware products, purchased by the end user from a Dell company or an authorized Dell distributor in Latin America or the Caribbean, will be free from defects in materials, workmanship, and design affecting normal use, for a period of one year from the original purchase date.
  • Page 144 Guarantee will be the end user’s sole and exclusive remedy against Dell or any of its affiliates, and neither Dell nor any of its affiliates shall be liable for loss of profit or contracts, or any other indirect or consequential loss arising from negligence, breach of contract, or howsoever.

  • Page 145: Index

    62 preventing damage, 88 module bay crashes, 54 preventing data loss, 87 swapping devices (active replacing, 87 mode), 25 returning to Dell, 89 swapping devices (computer help file off), 25 accessing, 34 damaged computer testing, 57 Inde x Downloaded from www.Manualslib.com...
  • Page 146 2H767bk0.book Page 146 Friday, September 28, 2001 1:37 PM I n de x troubleshooting (continued) unexpected characters, 49 network safety instructions USB printer problems, 42 fixing problems, 53 ESD prevention, 17 wet computer, 56 setting up the APR, 28 settings turning off the computer, 24 system setup program, 101 shutdown, 24...

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