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Page 3 Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, and PowerEdge are registered trademarks, DellWare is a registered service mark, and Dell Dimension is a trademark of Dell Computer Corporation; Pentium is a registered trademark of Intel Corporation; Microsoft, Windows, and MS-DOS are registered trademarks of Microsoft Corporation;...
Page 4: Safety Instructions
Safety Instructions se the following safety guidelines to help protect your computer system from potential damage and to ensure your own personal safety. hen Working Inside the Computer WARNING: The power supplies in this computer system produce high voltages and energy hazards, which can cause bodily harm.
Page 5 In addition to the preceding precautions, you can also take the following steps to prevent damage from electro- static discharge (ESD): • When unpacking a static-sensitive component from its shipping carton, do not remove the component’s antistatic packing material until you are ready to install the component in the computer.
Page 6 Preface bout This Guide This guide provides directions for trained service techni- cians who are installing system upgrade options in a Dell PowerEdge 4100/180 or Dell PowerEdge 4100/200 com- puter system or are troubleshooting problems that have temporarily disabled a system. Before calling for tech-...
Page 7: Notational Conventions
You may need to reference the following documentation when performing the procedures in this guide: • The Dell PowerEdge 4100/180 and 4100/200 Sys- tems User’s Guide, which describes system features and technical specifications, video and small com- puter system interface (SCSI) device drivers, the System Setup program, software support utilities, and the EISA Configuration Utility.
Page 8 In contrast, commands presented in the Courier font are intended to be typed as part of an instruction. Example: “Type format a: to format the diskette in drive A.” • Filenames and directory names are presented in lowercase bold. Examples: autoexec.bat and c:\windows •...
Page 10: About This Guide
Among the many upgrade options offered for the Dell PowerEdge 4100 systems are a secondary micro- processor, additional main memory, a variety of...
Page 11 If you are performing troubleshooting procedures, make a copy of Appendix A, “Diagnostics Check- list,” and fill it out. If you need to call Dell for technical assistance, use the completed checklist to tell the support technician what procedures you per- formed to better help the Dell technician give you assistance.
Page 12: Checking The Basics
Chapter 2 Checking the Basics f a Dell PowerEdge 4100 computer system is not work- ing as expected, start your troubleshooting with the procedures in this chapter. This chapter guides you through some initial checks and procedures that can solve basic computer problems.
Page 13: C Hecking Connections And Switches
You have fixed the problem. No. Go to step 7. Run the system diagnostics as described in Chap- ter 5. Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide hecking Connections and Switches Improperly set switches and controls and loose or...
Page 14 Figure 2-1. Back Panel Features AC power receptacle Checking the Basics video connector server-management serial port parallel port connector serial port 2 connector serial port 1 connector mouse connector keyboard connector security cable slot...
Page 15 Is the power strip getting power? Yes. The original electrical outlet probably does not function. Use a different electrical outlet. No. Go to step 4. Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide diskette-drive access indicator power switch...
Page 16: L Ook And Listen
See Chapter 3, “Messages and Codes.” The server management software has detected a problem inside the computer. See “Alert Log Messages From the Dell HIP Pro- gram” in Chapter 3. Most monitors have a power indicator (usually on the front bezel).
Page 17: T He System Setup Program
System Setup Program,” in the system User’s Guide for detailed instructions on using the System Setup program. Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide Table 2-1. Boot Routine Indications Action Make sure the sound is not caused by the application program you are running.
Page 18: Messages And Codes
Chapter 3 Messages and Codes pplication programs, operating systems, and the computer itself are capable of identifying problems and alerting you to them. When a problem occurs, a message may appear on the monitor screen, or a beep code may sound.
Page 19 NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviation and acronym list. Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide Table 3-1. System Messages Action Replace the battery on the system board, and run the System Setup program to restore the system configuration informa- tion.
Page 20 “Running the System Diagnostics.” ® Pro micro- Replace the microprocessor with a correct version of the Pen- tium Pro microprocessor from Dell. See “Upgrading the Microprocessor or Installing a Secondary Microprocessor” in Chapter 8 for details. (Continued) Messages and Codes...
Page 21 NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviation and acronym list. Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide Table 3-1. System Messages Action Replace the microprocessor with a correct version of the Pen- tium Pro microprocessor from Dell.
Page 22: S Ystem Beep Codes
(code 1-1-3) means that the computer was unable to read the data in nonvolatile random-access memory (NVRAM). This information is valuable to the Dell support staff if you need to call for technical assistance. Code...
Page 23: Warning Messages
NOTE: Warning messages are generated by either the application programs or the operating system. See Chap- ter 4, “Finding Software Solutions,” and the Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide Table 3-2. System Beep Codes documentation that accompanied the operating system and application programs.
Page 24: A Lert Log Messages From The Dell Hip Program
NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviation and acronym list. options is provided in the Dell HIP online help and the Dell HIP User’s Guide.) Alert log messages consist of information, status, warn- ing, and failure messages for drive, temperature, fan, and power conditions.
Page 25 NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviation and acronym list. Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide Cause An ECC error has occurred in sys- tem memory.
Page 26: Scsi Hard-Disk Drive Indicator Codes
Table 3-3. Dell HIP Alert Log Messages Message Voltage sensor detected a failure. Voltage sensor warning detected. NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviation and acronym list. CSI Hard-Disk Drive Indicator...
Page 27 The drive online indicator turns off. The drive fault indicator blinks off briefly each second. Drive rebuilding The drive online indicator blinks rapidly. Drive online The online indicator is on. 3-10 Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide...
Page 28: Finding Software Solutions
Chapter 4 Finding Software Solutions ecause most computers have several application pro- grams installed in addition to the operating system, isolating a software problem can be confusing. Software errors can also appear to be hardware malfunctions at first. Software problems can result from the following circumstances: •...
Page 29: Input Errors
Then consult Table 4-1 to configure the card for one of the available IRQ lines. Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide Table 4-1. Default IRQ Line Assignments IRQ Line Used/Available...
Page 30: Running The System Diagnostics
And if you find a problem you cannot solve by yourself, the diagnostic tests can provide you with important information you will need when talking to Dell’s service and support personnel. CAUTION: Use the system diagnostics to test only Dell computer systems.
Page 31: S Tarting The System Diagnostics
PowerEdge 4100 Diagnostics Version X.XX Figure 5-1. Diagnostics Menu Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide When you start the diagnostics, the Dell logo screen appears, followed by a message telling you that the diag- nostics is loading.
Page 32: H Ow To Use The System Diagnostics
• On the left side of the screen, the Test Group area lists the diagnostic test groups in the order they will run if you select from the PowerEdge 4100 Diagnostics Version X.XX Available Test Groups System Set Video Keyboard...
Page 33: C Onfirming The System Configuration Information
>. After reading the information, press the < ENTER key to return to the previous screen. Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide ain Menu Categories Eight categories are listed in the Main menu of the diag-...
Page 34: Options Under Subtest
are displayed: CLEAR ALL MENU To select all the test groups, press the < is highlighted in the Select menu. To select an individual test group, highlight the test group and press the < > or highlight SPACEBAR < >. Press the up- or down-arrow key to change the ENTER highlighted test group.
Page 35: Maximum Errors Allowed
To change the default, type in the desired value. If you type 0 (zero), you are specifying that there be no Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide Table 5-1. Option Parameters Possible Values...
Page 36: Pause For User Response
Pause for User Response If this parameter value is set to pauses when one of the following occurs: • Your interaction is needed to verify the Video Test Group screens or the Keyboard Test Group key func- tions or other types of interaction such as inserting a diskette.
Page 37: Test Limits
ABOUT selected test group and displays information about the subtest that is highlighted. Key-Help always displays a list of key controls available KEY-HELP for the particular category you have selected. Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide...
Page 38: T Ests In The System Diagnostics
Quit Selecting from the Main menu exits the diagnostics QUIT and returns you to your operating system environment. CAUTION: It is important that you quit the diag- nostics program correctly because the program writes data to the computer’s memory that can cause problems unless properly cleared.
Page 39 Parallel Printer Pattern Test NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviation and acronym list. 5-10 Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide (Continued) Description Tests the video subsystem and monitor by checking various aspects of video output.
Page 40: Error Messages
Dell technical assistance. Record the messages on a copy of the Diagnostics Checklist found in Appendix A, and see Chapter 11, “Getting Help,” for instructions on obtaining technical assistance and informing the support technician of these messages.
Page 41: S Ystem Set Test Group
5-12 Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide • Real-Time Clock Test Confirms the functionality and accuracy of the com- puter’s real-time clock (RTC).
Page 42 The System Set Test Group also verifies the proper oper- ation of other computer components, such as the speaker, that are not tested elsewhere in the diagnostics. The following symptoms usually suggest a problem with a component or subassembly that warrants running a Sys- tem Set subtest: •...
Page 43: Why Run A Video Test
The subtests in the Keyboard Test Group verify the cor- rect operation of the keyboard and the keyboard controller chip. 5-14 Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide Subtests The five keyboard subtests and the keyboard functions they confirm follow: •...
Page 44: D Iskette Drives Test Group
A box of defective diskettes might produce faulty-drive error messages. The test results can be confusing, so Dell suggests running the subtests in the Diskette Drives Test Group more than once using dis- kettes from different sources.
Page 45: H Ard-Disk Drives (Non-Scsi) Test Group
5-16 Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide Subtests The four subtests in the Serial/Infrared Ports Test Group and the port functions they confirm follow: •...
Page 46: P Arallel Ports Test Group
run the subtests in the Serial/Infrared Ports Test Group to check the hardware. Although the following symptoms can be caused by faulty peripherals or software errors, they might also suggest a port problem: • If a peripheral works intermittently or produces intermittent errors, the port may be faulty.
Page 47: Scsi Devices Test Group
Positions the read/write heads at each block of the device and verifies that all tracks on the device can be written to correctly. 5-18 Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide • Audio Output Test Causes the CD-ROM drive to begin playing the first audio track on an audio CD.
Page 48: Checking The Equipment
Switches” in Chapter 2. Then perform the troubleshoot- ing procedures for the equipment that is malfunctioning. You need the following items to perform the procedures in this chapter: • The Dell Server Assistant CD • A blank, formatted diskette • The system documentation NOTE: When you see the question, “Is the problem...
Page 49: T Roubleshooting The Keyboard
“Getting Help,” for instructions on obtaining tech- nical assistance. No. Go to step 3. Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide Run the Keyboard Test Group in the system diagnostics. See Chapter 5, “Running the System Diagnostics.”...
Page 50: Troubleshooting The Basic I/O Functions
Is the problem resolved? Yes. You have fixed the problem. No. Go to step 5. Reboot the system from the Dell Server Assistant CD, and run the Serial Port Test Group and/or the Parallel Port Test Group in the system diagnostics.
Page 51: Troubleshooting A Parallel Printer
Are two serial devices connected to the computer? Yes. Go to step 2. No. Go to step 4. Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide Disconnect the devices from serial ports 1 and 2, and connect the malfunctioning serial device to the opposite port.
Page 52: Checking Inside The Computer
In addition, Dell recommends that you periodically review the safety instructions at the front of this guide. emoving and Replacing the Computer Covers To troubleshoot problems inside the computer, you need to remove one or both of the computer covers.
Page 53: Removing The Computer Covers
Figure 7-1) to the unlocked position. Figure 7-1. Keylocks on the Computer’s Back Panel Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide Loosen the three screws along the back edge of the cover (see Figure 7-2). Slide the cover forward an inch or so, grasp the top of the cover at both ends, and lift it straight away from the chassis.
Page 54: Replacing The Computer Covers
Figure 7-2. Removing the Computer Covers Replacing the Computer Covers Use the following procedure to replace a computer cover: Check all cable connections, especially those that might have come loose during your work. Fold cables out of the way so that they do not catch on the computer cover.
Page 55: Removing The Front Bezel
Release the two tabs on each side of the bezel. Slide the front bezel straight forward. Figure 7-3. Removing the Front Bezel Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide nside the Chassis In Figures 7-4 and 7-5, the computer cover is removed to provide interior views from the left and right sides.
Page 56 external drive bays (4) control panel expansion slots internal drive bays (6) system board microprocessor sockets Figure 7-4. Inside the Chassis—Front/Left Side View Checking Inside the Computer...
Page 57: R Esponding To A Dell Hip Alert Message
Dell HIP User’s Guide.) Table 3-3 lists important HIP alert log messages, along with their probable causes and recommended actions. Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide roubleshooting a Wet Computer Liquid spills, splashes, and excessive humidity can cause damage to the system.
Page 58: T Roubleshooting A Damaged Computer
Chapter 11, “Getting Help,” for infor- mation on obtaining technical assistance from Dell. Follow these steps to troubleshoot a damaged computer: Turn off the system, including any attached peripherals, and disconnect all the AC power cables from their power sources.
Page 59: T Roubleshooting Power Supply
Yes. The battery’s charge was low. You have fixed the problem. No. See Chapter 11, “Getting Help,” for instructions on obtaining technical assistance. Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide roubleshooting Power Supply Problems The optional redundant power supplies in Dell Power- Edge 4100 systems are controlled by the power-supply paralleling board.
Page 60: T Roubleshooting A Cooling Fan
Cooling Fan Three cooling fans are installed in the Dell PowerEdge 4100 system. Two fans are used to cool the computer; the third cooling fan does not operate unless one of the other two fans fails. If you observe that only one of the three...
Page 61: Replacing A Cooling Fan
Figure 7-8. Replacing a Cooling Fan 7-10 Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide Remove the cooling fan from the fan carrier by releasing the two fan retention tabs inside the car- rier (see Figure 7-8).
Page 62 Remove the left computer cover. See “Removing the Computer Covers” found earlier in this chapter. CAUTION: See “Protecting Against Electro- static Discharge” in the safety instructions at the front of this guide. Verify that each expansion card is firmly seated in its connector.
Page 63: Troubleshooting System Memory
No. See Chapter 11, “Getting Help,” for information on obtaining technical assistance. 7-12 Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide roubleshooting System Memory A system memory problem can be a faulty dual in-line memory module (DIMM) or a faulty system board. If a random-access memory (RAM) error message appears, the system probably has a memory problem.
Page 64: Troubleshooting The Video Subsystem
Reseat the DIMMs in their sockets. See “Adding Memory” in Chapter 8 for instructions on removing and replacing DIMMs. Replace the computer cover, reconnect the system to AC power, and turn it on. Enter the System Setup program and check the TOTAL MEMORY SYSTEM MEMORY Does the amount of memory installed match the...
Page 65: T Roubleshooting The System Board
No. Go to step 11. 11. See Chapter 11, “Getting Help,” for instructions on obtaining technical assistance. 7-14 Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide roubleshooting the System Board A system board problem can result from a defective sys- tem board component, a faulty power supply, or a defective component connected to the system board.
Page 66: T Roubleshooting The Diskette Drive Subsystem
Turn off the system, disconnect it from AC power, and remove the computer cover. Reinstall one of the expansion cards you removed in step 3, and repeat steps 4 and 5. 10. Run the System Set Test Group again. Do the tests complete successfully? Yes.
Page 67 Replace the computer covers, reconnect the sys- tem to AC power, and turn on the system. 7-16 Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide Run the Diskette Drives Test Group in the system diagnostics to see whether the diskette drive sub- system now works correctly.
Page 68: Troubleshooting A Scsi Tape Drive
Drivers,” in the system User’s Guide for instructions on installing and configuring the SCSI device drivers for the system’s built-in SCSI host adapter or Dell PowerEdge Expandable RAID Controller host adapter card. For any other type of SCSI host adapter card, see the documentation that accompanied the SCSI host adapter card.
Page 69: T Roubleshooting Scsi Hard-Disk Drives
11. Reconfigure the tape drive’s SCSI ID and termi- nation settings as appropriate. Reinstall the tape 7-18 Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide drive, replace the computer covers, reconnect the system to AC power, and turn it on.
Page 70 SCSI Hard-Disk Drive Troubleshooting Use the following procedure to troubleshoot a hard-disk drive problem. CAUTION: This troubleshooting procedure can destroy data stored on the hard-disk drive. Before you proceed, make sure you have backed up all the files on the hard-disk drive. If the on-board SCSI host adapter is being used to control the SCSI backplane board, restart the system and press <...
Page 71 No. Go to step 10. 7-20 Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide 10. Partition and logically format the hard-disk drive. If possible, restore the files to the drive. To partition and logically format the drive, see the documentation for the computer’s operating system.
Page 72: Installing System Board Options
Chapter 8 Installing System Board Options his chapter describes how to install the following options: • Extended Industry-Standard Architecture (EISA), Industry-Standard Architecture (ISA), and Periph- eral Component Interconnect (PCI) expansion cards diskette/tape drive interface connector (FLOPPY) EISA connectors (EISA1 [top], EISA2, and EISA3) PCI connectors (PCI4 [top] through PCI8)
Page 73: Expansion Cards
8-bit ISA expansion card the computer for each expansion-card connector, thus providing eight usable expansion slots. 16-bit ISA expansion card 32-bit EISA expansion card 32-bit PCI expansion card Figure 8-2. Expansion Cards Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide...
Page 74: Installing An Expansion Card
Connectors EISA1 through EISA3 support 32-bit EISA master or slave cards, and 8- and 16-bit ISA cards. Con- nectors PCI4 through PCI8 support 32-bit PCI cards. Video expansion cards should be installed in one of the three primary PCI slots (PCI6, PCI7, or PCI8). EISA expansion-card connectors...
Page 75: Adding Memory
See Chapter 5, “Using the EISA Configuration Util- ity,” in the system User’s Guide for instructions. Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide NOTE: If you removed a PCI expansion card, the system automatically performs any required re- configuration tasks during the boot routine.
Page 76: Performing A Memory Upgrade
Total Desired DIMM A DIMM B Memory 64 MB 32 MB 32 MB 128 MB 32 MB 32 MB 128 MB 128 MB None 192 MB 128 MB 32 MB 320 MB 128 MB 128 MB 512 MB 128 MB 128 MB 1024 MB 128 MB...
Page 77: Installing Dimms
When the DIMM is properly seated in the socket, the ejectors on the DIMM socket should align with the ejectors on the other DIMM sockets. Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide notch Figure 8-4. Installing a DIMM Continue with step 4 of “Performing a Memory...
Page 78: U Pgrading The Microprocessor Or Installing A Secondary Microprocessor
NOTE: If you are upgrading a system by installing a sec- ondary microprocessor, you must order a microprocessor upgrade kit from Dell. The upgrade kit from Dell con- tains the correct version of the microprocessor for use as a secondary microprocessor. Not all versions of the Pen- tium Pro microprocessor will work properly as a secondary microprocessor.
Page 79 Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide rectangular area. The gold finger points toward pin 1, which is also uniquely identified by a square pad.
Page 80 Figure 8-9. Installing the Microprocessor Chip Place the new heat sink (with its bonded thermal interface pad) on top of the microprocessor chip (see Figure 8-10). pin-1 corners of chip and socket aligned Figure 8-10. Installing the Heat Sink Replace the microprocessor securing clip. Orient the clip as shown in Figure 8-10, and hook the unfolded end of the clip over the tab on the edge of the socket facing the front of the computer.
Page 81: Replacing The Battery
8-10 Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide The operating life of the battery ranges from two to five years, depending on how the system is used (for example, if the system is on most of the time, the battery gets little use and thus lasts longer).
Page 82 Remove the left computer cover. See “Removing the Computer Covers” in Chapter 7. CAUTION: See “Protecting Against Electro- static Discharge” in the safety instructions at the front of this guide. Remove the battery. Pry the battery out of its socket with your fingers or a blunt, nonconductive object, such as a plastic screwdriver.
Page 83 8-12 Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide...
Page 84: Installing Drives In The External Bays
Chapter 9 Installing Drives in the External Bays he external drive bays at the front of the Dell Power- Edge 4100 system hold up to four user-accessible, half- height 5.25- or 3.5-inch devices, typically diskette, tape, CD-ROM, or digital audio tape (DAT) drives. A 3.5-inch...
Page 85: Efore You Begin
A tab on each side of the insert snaps into a corresponding latch on the inside of the front bezel. Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide Figure 9-2. Removing a Front-Panel Insert onnecting the Drive This section describes the power input connectors and interface connectors on the backs of most drives.
Page 86: I Nstalling Scsi Devices In The External Bays
The power connectors are keyed to avoid incorrect inser- tion; do not force two connectors together if they do not fit properly. A ribbon cable (see Figure 9-4) functions as the interface cable for most types of drives. pull tab (blocked hole) interface connector header connector...
Page 87: Scsi Id Numbers
— Disable the terminators on all other devices you attach to the cable. Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide The standard SCSI CD-ROM drive is configured as the last device on the SCSI cable. Therefore, any additional devices attached to the cable should have their termina- tors disabled.
Page 88 Figure 9-6. Attaching Drive Rails Remove the computer covers and front bezel. See “Removing the Computer Covers” and “Remov- ing the Front Bezel” in Chapter 7. CAUTION: See “Protecting Against Electro- static Discharge” in the safety instructions at the front of this guide. Slide the new drive into its bay until it snaps securely into place.
Page 89: Installing An Internal Tape Drive That Uses A Controller Card
Replace the front bezel and computer covers. Reconnect the computer and peripherals to their power sources, and turn them on. Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide Test the SCSI devices. To test a SCSI tape drive, refer to the documentation for the tape drive software to perform a tape drive backup and verification test.
Page 90: I Nstalling An External Tape Drive That Uses A Controller Card
or switches that must be set to work with the system, verify or change the settings as necessary. Remove the computer covers and front bezel. See “Removing the Computer Covers” and “Remov- ing the Front Bezel” in Chapter 7. CAUTION: See “Protecting Against Electro- static Discharge”...
Page 91 Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide Reconnect the computer and peripherals to their power sources, and turn them on.
Page 92: Installing Drives In The Internal Bays
“Installing Drives in the External Bays,” for information on installing SCSI CD-ROM drives and tape drives in the external drive bays.) Dell PowerEdge 4100 systems include a SCSI backplane board, which greatly simplifies cabling and configuration for SCSI hard-disk drives. All SCSI identification (ID)
Page 93: I Nstalling Scsi Hard-Disk Drives In The Internal Drive Bays
SCSI hard- disk drive and the SCSI backplane board. NOTE: Dell recommends that you use only drives that Dell has tested and approved for use with the SCSI back- plane board. 10-2...
Page 94 Carrier Removing and Inserting a SCSI Hard- Disk Drive With the System Running If the Dell PowerEdge 4100 system has a PowerEdge Expandable RAID Controller host adapter card installed and connected to the SCSI backplane board, you can remove and insert SCSI hard-disk drives while the sys- tem is running.
Page 95: I Nstalling A Poweredge Expandable Raid Controller Host Adapter Card
Drive online The online indicator is on. 10-4 Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide Removing a SCSI Hard-Disk Drive With the System Running Remove a SCSI hard-disk drive as follows: Wait until the drive status indicators adjacent to the drive bay signal that the drive may be removed safely.
Page 96 Remove the computer cover. See “Removing the Computer Covers” in Chapter 7. CAUTION: See “Protecting Against Electro- static Discharge” in the safety instructions at the front of this guide. Remove the Ultra/Wide SCSI cable from the computer. • One end of the cable attaches to the SCSI host adapter connector labeled “SCSI BACK- PLANE”...
Page 97 (SCSI BACKPLANE) SCSI external access cable Figure 10-3. Cable Configuration for a PowerEdge Expandable RAID Controller Host Adapter Card 10-6 Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide SCSI hard-disk drive bays (6) SCSI backplane board Ultra/Wide SCSI...
Page 98: C Onfiguring The Boot Device
In descending order of precedence, the boot order for the Dell PowerEdge 4100 system is PC15, PCI4, PCI8, PCI7, and PCI6. Partitioning and Formatting SCSI...
Page 99 10-8 Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide...
Page 100: Getting Help
Dell provides to help you when you have a problem with a computer system. It also tells you when and how to call Dell Computer Cor- poration for technical or customer assistance in the following situations: •...
Page 101: System Documentation
(e-mail) using the following addresses: • World Wide Web http://www.dell.com/ 11-2 Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide Table 11-1. Help Tools Tool TechConnect BBS AutoTech service TechFax service, World Wide Web on the Internet...
Page 102: Commercial Online Services
, select better. Twenty-four hours a day, seven days a week, you OTHER can call the Dell TechFax line toll-free for all kinds of technical information. Using a touch-tone phone, you can select from a full directory of topics. The technical information you request is sent within minutes to the fax number you designate.
Page 103: P Roblems With An Order
Dell’s industry-leading hardware technical support ser- vice is open 24 hours a day, seven days a week, for the life of the system. At any hour of any day, a Dell tech- nical expert is ready with the answers to your questions about Dell hardware.
Page 104: Returning Items For Warranty Repair Or Credit
(or equivalent) packing materials. Include return shipping expenses. You are respon- sible for insuring any product returned, and you assume the risk of loss during shipment to Dell Com- puter Corporation. Collect on delivery (C.O.D.) packages are not accepted. ell Contact Numbers When you need to contact Dell, use the telephone num- bers and codes provided in Tables 11-2 and 11-3.
Page 105 Mexico (Colonia Granada) Netherlands (Amsterdam) New Zealand Norway (Lysaker) Poland (Warsaw) Singapore (Singapore) South Africa (Johannesburg) 11-6 Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide Table 11-2. International Dialing Codes International Access Code Country Code 0011 — —...
Page 106 For technical assistance in this country after normal working hours, use one of the following numbers: (353-1) 204 4008 or (353-1) 286 5908 (English only—the call is rerouted to the U.S.). International Access Code Country Code Table 11-3. Dell Contact Numbers (International call to the Netherlands) (International call to the Netherlands) (Continued) City Code...
Page 107 (353-1) 204 4008 or (353-1) 286 5908 (English only—the call is rerouted to the U.S.). 11-8 Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide Table 11-3. Dell Contact Numbers ..... toll free: 1-800-247-9362 (Automated technical support) .
Page 108 Table 11-3. Dell Contact Numbers Country Department Name or Service Denmark Customer Care, Technical Support, and Sales....toll free: 800 171 62...
Page 109 For technical assistance in this country after normal working hours, use one of the following numbers: (353-1) 204 4008 or (353-1) 286 5908 (English only—the call is rerouted to the U.S.). 11-10 Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide Table 11-3. Dell Contact Numbers (Continued)
Page 110 Table 11-3. Dell Contact Numbers Country Department Name or Service Luxembourg Customer Technical Support Customer Service NOTE: Customers in Luxembourg call Belgium Sales (Brussels, Belgium) for sales, customer assistance, and technical SalesFax assistance, and they call the Netherlands for the...
Page 111 (353-1) 204 4008 or (353-1) 286 5908 (English only—the call is rerouted to the U.S.). 11-12 Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide Table 11-3. Dell Contact Numbers ......91 ....902.100.130...
Page 112 Table 11-3. Dell Contact Numbers Country Department Name or Service Sweden Technical Support ......08 ....590 05 199 (Upplands Vasby) Customer Care .
Page 113 Dell Sales ........
Page 114 Getting Help 11-15...
Page 115: Diagnostics Checklist
If you need to call Dell Computer Corporation for assis- tance, you will be able to inform the support technician of the actions you have taken to resolve the problem. If you must return a piece of hardware to Dell, include this filled-out checklist.
Page 116 Start-up file contents: ____________________ ____________________ Error message or beep code: ____________________________________________________________________ Description of problem and troubleshooting procedures you performed: _______________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________ Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide Diagnostics Checklist autoexec.bat _____________________ _____________________ config.sys ___________________________________ ___________________________________...
Page 117: Appendix B Diagnostic Video Tests
Appendix B Diagnostic Video Tests he Video Test Group of the system diagnostics con- sists of the following seven tests, each of which verifies a particular video function or group of functions: • Video Memory Test — Checks the integrity of char- acters generated from data in the video memory.
Page 118 Figure B-1. 80-Column x 25-Line Character Set Subtest Screen Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide Character Attributes Subtest (40 x 25) The 40-column x 25-line character attributes subtest displays four lines of text in 40-column by 25-line...
Page 119: T Ext Mode Color Test
ext Mode Color Test The Text Mode Color Test contains three subtests that check the video subsystem’s ability to present color in text modes. The following subsections describe these subtests. NOTE: These subtests are valid for color monitors only. Color Attributes Subtest (80 x 25) The 80-column x 25-line color attributes subtest displays a pattern of 16 rows and 16 columns in 80-column by 25-line text mode.
Page 120: Color Bars Subtest
NOTE: Some of the following tests may not appear if your system does not support the video mode being tested. Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide 320 x 200 Graphics Mode Screens The Graphics Mode Test displays two successive 320- x 200-pixel graphics mode screens: The first screen displays three pyramids in red, green, and yellow.
Page 121 320 x 200 16-Color Graphics Mode Screen The 320- x 200-pixel 16-color graphics mode screen dis- plays a series of Xs in 16 different colors with the name of the color beneath each X. Type y if all the Xs are the correct colors;...
Page 122: C Olor Palettes Test
Type y if all the asterisks appear to be correct; otherwise, type n. Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide 1280 x 1024 16-Color Graphics Mode Screen...
Page 123: J Umpers And Switches-A General Explanation
Appendix C Jumpers and Switches his appendix provides specific information about the jumpers on the system board. It also provides some basic information on jumpers and switches and describes the connectors and sockets on the various boards in the computer. umpers and Switches—...
Page 124 In either case, do not use a pen, pencil, or other object that might leave a residue on the switch. jumpered unjumpered Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide...
Page 125 Figure C-1. System Board Jumpers Jumper EISA EVGA PSWD CARDBIOS RSRVD2 RSRVD1 200MHZ 180MHZ Only one of these jumpers should have a jumper plug installed. NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviation and acronym list. Table C-1.
Page 126: S Ystem Board Labels
PCIn POWERn PROCESSOR1 PROCESSOR2 REMOTE SCSI CD-ROM SCSI BACKPLANE SERIALn SMB BACKPLANE Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide Table C-1. System-Board Jumper Settings Setting Description unjumpered Description Battery connector DIMM socket EISA expansion-card connector Fan connector...
Page 127: Disabling A Forgotten Password
Table C-2. System Board Connectors and Sockets Connector or Socket NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviation and acronym list. Table C-3. SCSI Backplane Board Connectors Connector DRIVEn PANEL POWER SCSI NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviation and acronym list.
Page 128 Chapter 4 of the system User’s Guide. To assign a new user password using the EISA Configuration Utility, see “Assigning or Changing a User Password” in Chapter 5 of the system User’s Guide. Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide...
Page 129: Abbreviations And Acronyms
C.O.D. collect on delivery characters per inch characters per line central processing unit digital-to-analog converter DASH Dell Advanced SCSI Host digital audio tape decibel(s) adjusted decibel(s) direct current Deutsche Industrie Norm dual in-line package direct memory access Department of Communications...
Page 130 Federal Communications Commis- sion FIFO first-in first-out feet gram(s) gravities gigabyte(s) graphical user interface Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide Abbreviation or Acronym Description hexadecimal Hardware Instrumentation Program high memory area HPFS High Performance File System...
Page 131 Abbreviation or Acronym Description lines per inch meter(s) milliampere(s) milliampere-hour(s) megabyte(s) master boot record monochrome display adapter monochrome graphics adapter megahertz millimeter(s) millisecond(s) MS-DOS Microsoft Disk Operating System MTBF mean time between failures millivolt(s) network interface controller NiCad nickel cadmium NiMH nickel-metal hydride nonmaskable interrupt...
Page 132 Verband Deutscher Elektro- techniker VESA Video Electronics Standards Asso- ciation video graphics array VLSI very-large-scale integration VRAM video random-access memory watt(s) watt-hour(s) extended memory manager eXtended Memory Specification zero insertion force Dell PowerEdge 4100/180 and 4100/200 Systems Installation and Troubleshooting Guide...
Page 133 ® Printed in the U.S.A. P/N 40721...

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