General; Total Satisfaction" Return Policy (U.s. And Canada Only - Dell Latitude CP Reference And Troubleshooting Manual

use an address in the continental U.S. or Canada, where
applicable. Shipments to other locations will be made
freight collect. Dell will include a prepaid shipping con-
tainer with each replacement part for your use in
returning the replaced part to Dell. Replacement parts are
new or reconditioned. Dell may provide replacement
parts made by various manufacturers when supplying
parts to you. The warranty term for a replacement part is
the remainder of the limited warranty term.
You will pay Dell for replacement parts if the replaced
part is not returned to Dell. The process for returning
replaced parts, and your obligation to pay for replace-
ment parts if you do not return the replaced parts to Dell,
will be in accordance with Dell's Exchange Policy in
effect on the date of the exchange.
You accept full responsibility for your software and data.
Dell is not required to advise or remind you of appropri-
ate backup and other procedures.

General

DELL MAKES NO EXPRESS WARRANTIES
BEYOND THOSE STATED IN THIS WARRANTY
STATEMENT. DELL DISCLAIMS ALL OTHER WAR-
RANTIES, EXPRESS OR IMPLIED, INCLUDING
WITHOUT LIMITATION IMPLIED WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE. SOME STATES (OR JURIS-
DICTIONS) DO NOT ALLOW LIMITATIONS ON
IMPLIED WARRANTIES, SO THIS LIMITATION
MAY NOT APPLY TO YOU.
DELL'S RESPONSIBILITY FOR MALFUNCTIONS
AND DEFECTS IN HARDWARE IS LIMITED TO
REPAIR AND REPLACEMENT AS SET FORTH IN
THIS WARRANTY STATEMENT. THESE WARRAN-
TIES GIVE YOU SPECIFIC LEGAL RIGHTS, AND
YOU MAY ALSO HAVE OTHER RIGHTS, WHICH
VARY FROM STATE TO STATE (OR
JURISDICTION).
DELL DOES NOT ACCEPT LIABILITY BEYOND
THE REMEDIES SET FORTH IN THIS WARRANTY
STATEMENT OR LIABILITY FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES, INCLUDING WITH-
OUT LIMITATION ANY LIABILITY FOR
PRODUCTS NOT BEING AVAILABLE FOR USE OR
FOR LOST DATA OR SOFTWARE.
D-2 Dell Latitude CP Reference and Troubleshooting Guide
SOME STATES (OR JURISDICTIONS) DO NOT
ALLOW THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES,
SO THE PRECEDING EXCLUSION OR LIMITATION
MAY NOT APPLY TO YOU.
These provisions apply to Dell's limited three-year
warranty only. For provisions of any service contract
covering your system, refer to the separate service
contract that you will receive.
If Dell elects to exchange a system or component, the
exchange will be made in accordance with Dell's
Exchange Policy in effect on the date of the exchange.
NOTE: If you chose one of the available warranty and
service options in place of the standard limited three-
year warranty described in the preceding text, the option
you chose will be listed on your invoice.
T
" otal Satisfaction" Return Policy
(U.S. and Canada Only)
If you are an end-user customer who bought products
directly from a Dell company, you may return them to
Dell up to 30 days from the date of invoice for a refund of
the product purchase price if already paid. This refund
will not include any shipping and handling charges
shown on your invoice. If you are an organization who
bought the products from Dell under a written agreement
with Dell, there may be different terms for the return of
products under this policy, based on your agreement with
Dell. To return products, you must call Dell Customer
Service (at the telephone number shown in Chapter 5,
"Getting Help," or to the section titled "Contacting Dell"
in your online System User's Guide) to receive a Credit
Return Authorization Number. You must ship the prod-
ucts to Dell in their original packaging, prepay shipping
charges, and insure the shipment or accept the risk of loss
or damage during shipment. You may return software for
refund or credit only if the sealed package containing the
diskette(s) or CD(s) is unopened. Returned products must
be in as-new condition, and all of the manuals,
diskette(s), CD(s), power cables, and other items
included with a product must be returned with it.
This "Total Satisfaction" Return Policy does not apply to
DellWare products, which may be returned under
DellWare's then-current return policy.