Dell Latitude CPx J Series User Manual
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Dell Latitude CPx J Series User Manual

Dell Latitude CPx J Series User Manual

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Download this manual See also: Service Manual
Dell™ Latitude™ CPx H-Series/J-Series User's Guide
Preface
Introduction
Setup and Operation
Powering Your Computer
Intel SpeedStep Options
Traveling With Your Computer
Drivers
Customizing Your Computer
Removing and Replacing Parts
Troubleshooting Your Computer
Technical Specifications
Getting Help
Information in this document is subject to change without notice.
© 1999 – 2000 Dell Computer Corporation. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden.
Trademarks used in this text: Dell, Latitude, Dimension, Inspiron, Optiplex, ExpressCharge, HyperCool, and DellWare are
trademarks of Dell Computer Corporation; Microsoft, Windows, Windows NT, and MS-DOS are registered trademarks of Microsoft
Corporation; Intel and Pentium are registered trademarks and SpeedStep is trademark of Intel Corporation. As an ENERGY STAR
partner, Dell Computer Corporation has determined that this product meets the ENERGY STAR guidelines for energy efficiency.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or
their products. Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own.
This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other
intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology
must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise
authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.
Model PPX
Initial release: 15 Nov 1999
Last revised: 28 Aug 2000

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  • Page 1 Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own.

  • Page 2: About This Guide

    Specifications" — reference material about the details of your computer "Getting Help" — help tools Dell provides to assist you if you have a problem with the computer and explains how and when to call Dell for technical assistance Warranty and Return Policy Information Dell Computer Corporation ("Dell") manufactures its hardware products from parts and components that are...

  • Page 3: Other Documents You May Need

    Documentation is included with any options you purchase separately from your computer. This documentation includes information that you need to configure and install these options in your Dell computer.
  • Page 4 Example: Click OK. Keycaps, the labeling that appears on the keys on a keyboard, are enclosed in angle brackets. Example: <Enter> Key combinations are series of keys to be pressed simultaneously (unless otherwise indicated) to perform a single function. Example: <Ctrl><Alt><Enter> Commands presented in lowercase bold are for reference purposes only and are not intended to be typed at that particular point in the discussion.
  • Page 5 Back to Contents Page...
  • Page 6 Pentium® technology. In addition, the J-Series supports Intel SpeedStep™ technology. The CPx H-Series/J-Series computers include the Dell DualPoint integrated pointing device, which provides a touch pad and a track stick to control the cursor on the display screen. This section describes the major hardware and software features of your computer.
  • Page 7 14 Security cable slot 15 Speaker Features Your Dell computer has the following features: Full multimedia capability through the following standard features: A 14.1-inch extended graphics array (XGA), thin film transistor (TFT) 1024 x 768 active-matrix color display. A CD-ROM drive that can be used in the modular bay. When you unpack your computer, look for the CD-ROM drive in...
  • Page 8 A lithium ion battery in the battery bay, with support for a second battery in the modular bay. The Dell ExpressCharge™ technology charges a single battery in approximately 1 hour (when the computer is off or in suspend mode).
  • Page 9 Expansion Station. You can also install a hard-disk drive of larger capacity, increase system memory, and add functionality with PC Cards. Dell also offers additional modules that you can install in the modular bay, including a second hard-disk drive, a DVD-ROM drive, a CD-ROM drive, a CD-RW drive, an LS-120 drive module, and a second battery.
  • Page 10 Getting Help If at any time you don't understand a procedure described in this guide, or if your computer does not perform as expected, Dell provides a number of tools to help you. For more information on these help tools, see "Getting...
  • Page 11 Back to Contents Page Setup and Operation: Dell™ Latitude™ CPx H-Series/J-Series User's Guide AC Adapter PC Cards Batteries Modular Bay CD-ROM, DVD-ROM, and CD-RW DualPoint Integrated Pointing Device Drives Display Securing Your Computer Diskette Drive Connecting External Devices Keyboard I/O Connectors...
  • Page 12 Back to Contents Page Powering Your Computer: Dell™ Latitude™ CPx H-Series/J-Series User's Guide AC Adapter Power Management Settings Batteries Back to Contents Page...
  • Page 13 Back to Contents Page ® Intel SpeedStep™ Options: Dell™ Latitude™ CPx H-Series/J- Series User's Guide Using Intel SpeedStep Using the Adjust Properties Option Setting the Advanced Options Using Intel SpeedStep The Intel SpeedStep technology, included with the Latitude CPx J-Series, allows you to set the performance level of the processor whether the computer is running on battery or AC power.
  • Page 14 The Intel SpeedStep technology options window opens. 2. You can adjust the following performance options: Automatically change performance when the power source changes (the default) — changes the performance level of your computer automatically when it is running on battery or connected to an electrical outlet.

  • Page 15: Identifying Your Computer

    The service tag number is an alphanumeric code on a bar code label located on the bottom of the computer. The number is unique to your computer and allows Dell technical assistance personnel to identify the computer and its configuration quickly if you call for assistance.
  • Page 16 The technician will attempt to get the phone number and address of the caller. Dell will then contact the law enforcement agency to which you made the report of the missing or stolen computer.
  • Page 17 With the optional Dell carrying case, you can pack the computer and its accessories together. NOTE: Follow the travel tips and take special precautions if you are planning to travel by air. Accessories You may want to take some of the following accessories with you when you travel:...

  • Page 18: Travel Tips

    Dell has several carrying cases that protect the computer and accessories during travel. If you pack the computer in a suitcase, do not pack so tightly that the computer display breaks or so loosely that the computer slides around.
  • Page 19 Back to Contents Page...
  • Page 20 Installing Microsoft® Windows NT® Drivers Installing Microsoft® Windows 2000 Drivers NOTE: For more information on using the operating system installed on your computer by Dell, see the operating system user's guide that came with your computer. Back to Contents Page...
  • Page 21 Back to Contents Page Customizing Your Computer: Dell™ Latitude™ CPx H-Series/J- Series User's Guide Using the System Setup Program System Setup Options Power Management Settings Suspend-to-Disk Utility Back to Contents Page...
  • Page 22 Back to Contents Page Removing and Replacing Parts: Dell™ Latitude™ CPx H-Series/J- Series User's Guide Installing a Primary Hard-Disk Drive Preparing to Remove or Install Memory Modules Removing or Installing Memory Modules Installing a Primary Hard-Disk Drive NOTICE: To prevent data loss, turn off your computer before you remove the hard-disk drive. Do not remove the hard-disk drive if the computer is in suspend mode or if the drive access indicator is lit.
  • Page 23 Every primary hard-disk drive must be physically formatted, partitioned, and logically formatted before it can be used to store data. Every primary hard-disk drive from Dell is physically formatted before it is sent to you. Use the program(s) provided by your operating system to partition and logically format the hard-disk drive.
  • Page 24 computer. While you work, periodically touch the connector to dissipate any static electricity that might harm internal components. 1. Turn off the computer and any attached peripherals, and disconnect them from their electrical outlets to reduce the potential for personal injury or shock. 2.
  • Page 25 1 DIMM A 2 DIMM B 4. Ground yourself and unpack the new memory module from the upgrade kit. 5. Install the new memory module into the appropriate slot. NOTES: If you are installing a 192-MB memory module, be sure that it is inserted with the double-stacked memory chips facing you.
  • Page 26 1 through 4 and removal and installation steps 1 through 8 until the memory total is correct. 9. Run the System Memory test of the Dell Diagnostics to confirm that all installed memory modules are operating correctly. 10. Use the Suspend-to-Disk utility to update the S2D partition on your hard-disk drive.
  • Page 27 Back to Contents Page Troubleshooting Your Computer: Dell™ Latitude™ CPx H-Series/J- Series User's Guide Dell Diagnostics Error Messages and Flash Codes Back to Contents Page...
  • Page 28 Back to Contents Page Technical Specifications: Dell™ Latitude™ CPx H-Series/J-Series User's Guide Processor Keyboard Chip Set and Bus Battery PC Cards AC Adapter Memory Physical Connectors Environmental (Computer) Audio Touch Pad Video Track Stick 14.1-Inch Display Processor Latitude CPx H-Series/J-Series Intel®...
  • Page 29 III cards can be used only in the lower connector; the lower connector supports zoomed video cards on systems using the Microsoft® Windows® 95 or Windows 98 operating system) Cards supported 3.3-V and 5-V PC Card connector size 68 pins Data width (maximum): PCMCIA 16 bits...
  • Page 30 8-ohm speakers Internal speaker amplifier 1 W channel into 8 ohms stereo Controls volume can be controlled through key combinations, application program menus, or the Speaker window in the Dell Control Center (Windows 95 only) Video Video type 64-bit hardware-accelerated...
  • Page 31 Width 285.7 mm (11.3 inches) Diagonal 357.1 mm (14.1 inches) Maximum resolution/colors 1024 x 768; 24-bit color Response time (typical) 20 ms rise (maximum)/50 ms fall (maximum) Operating angle 0° (closed) to 180° Viewing angles: Horizontal ± 45° Vertical +15°/–30° Dot pitch 0.28 mm Power consumption:...
  • Page 32 Width 139.0 mm (5.47 inches) Weight 0.39 kg (0.87 lb) Voltage 14.8 VDC Capacity 53 WH Charge time (approximate) Computer on 2.5 hours Computer off 1 hour 500 discharge/charge cycles Life span (approximate) Temperature range: Charge 0° to 35°C (32° to 95°F) Storage –40°...
  • Page 33 Physical Height 45.0 mm (1.77 inches) Width 319.0 mm (12.55 inches) Depth 252.5 mm (9.94 inches) Weight with 14.1-inch display 2.73 kg (6.02 lb) with travel module installed in modular bay 2.93 kg (6.46 lb) with diskette drive installed in modular bay 3.06 kg (6.74 lb) with CD-ROM drive installed in modular bay Environmental (Computer) Temperature:...

  • Page 34: Touch Pad

    Touch Pad Interface PS/2-compatible X/Y position resolution (graphics table 240 cpi mode) Size: Thickness 2.8 mm (0.11 inch) at highest component Width (sensor-active area) 55mm (2.17 inch) Height 39-mm (1.54-inch) rectangle Weight 9.02 g (0.29 oz) Power: Supply voltage 5 V ± .5 VDC Supply current 25 mA (maximum operating for track stick and touch pad combined)
  • Page 35 The Dell Latitude CPx H-Series/J-Series does not support some memory modules from older models of Dell portable computers, such as the Latitude CP, XP, XPi CD, or LM. The H-Series only supports SDRAM modules and does not support EDO memory modules.
  • Page 36 Back to Contents Page Getting Help: Dell™ Latitude™ CPx H-Series/J-Series User's Guide Help Overview Contacting Dell Back to Contents Page...

  • Page 37: Using The Modular Bay

    Back to Contents Page Modular Bay: Dell™ Latitude™ CPx H-Series/J-Series User's Guide Using the Modular Bay Installing Devices in the Modular Bay With Softex Docking Services or Softex BayManager Software Installing Devices in the Modular Bay Without Softex Docking Services or Softex BayManager Software Using the Modular Bay Your computer comes with a diskette drive installed in the modular bay.
  • Page 38 For the latest information on Softex Docking Services, see the Softex user’s guides at http://www.dell.com/. Click Small Business Center or Medium & Large Business. Click Notebooks; then, if applicable, click Choose Latitude. Look for Softex Utilities Installation Guide on the left of the screen.
  • Page 39 Save your work and close all open files and application programs. 3. Turn your computer off. 4. If the computer is docked, undock it. 5. If the modular bay contains a device, remove the device as follows: a. Close the computer display and turn the computer over. b.
  • Page 40 Back to Contents Page Using the System Setup Program: Dell™ Latitude™ CPx H- Series/J-Series User's Guide Overview Entering the System Setup Program Using the System Setup Program Overview Each time you turn on your computer, it compares the installed hardware with the system configuration information stored in nonvolatile random-access memory (NVRAM).

  • Page 41: Entering The System Setup Program

    Dell recommends that you write down the information for future reference. NOTE: If the computer uses the Microsoft Windows 95 operating system, you can also use the Dell Control Center to view and change the system configuration. Access the Dell Control Center from the Dell Accessories folder.
  • Page 42 The System Setup screens display the current setup and configuration information and optional settings for your computer. Information on the screens is organized in five boxed areas: Title The box at the top of all screens lists the page number, system name, and version number of the basic input/output system (BIOS).

  • Page 43: Features Of The Dell Diagnostics

    As long as the microprocessor and the input and output components of your computer (the display, keyboard, and diskette drive) are working, you can use the Dell Diagnostics. If you are experienced with computers and know what component(s) you need to test, simply select the appropriate diagnostic test group(s) or subtest(s). If you are...

  • Page 44: Starting The Dell Diagnostics

    For a quick check of your computer, select the Quickly Test All Devices option. This option runs only the subtests that do not require user interaction and that do not take a long time to run. Dell recommends that you choose this option first to increase the odds of tracing the source of the problem quickly.
  • Page 45 Information on the main screen of the diagnostics is presented in the following five areas: Two lines at the top of the screen identify the version number of the Dell Diagnostics. On the left side of the screen, the Device Groups area lists the diagnostic test groups in the order they will run if you select All from the Run tests menu category.

  • Page 46: Confirming The System Configuration Information

    Because your printer is a parallel communications device, the computer recognizes the printer by its LPT1 address and identifies it as a parallel port. You can test your printer connection in the Parallel Ports tests. How to Use Dell Diagnostics Six comprehensive, menu-driven, online Help categories provide instructions on how to use the program and explain...
  • Page 47 Keys Category The Keys Help category explains the functions of the all of the keystrokes that can be used in Dell Diagnostics. Device Group Category The Device Group Help category describes the test group that is presently highlighted in the Device Groups list on the main menu screen.

  • Page 49: Using The Ac Adapter

    If the computer is docked to one of Dell's C/Port Family Advanced Port Replicators (APR) or C/Dock Family Expansion Stations, you can run the computer on AC power by connecting the AC adapter to the C/Port APR or C/Dock Expansion Station.

  • Page 50: Turning The Computer On

    1 AC adapter power cable 2 AC adapter 3 AC adapter cable Turning the Computer On To turn on the computer, press the power button. (See Figure 1 in "Introduction.") NOTE: If your computer's operating system is "locked up"— that is, it does not respond to commands —...

  • Page 51: About Pc Cards

    Back to Contents Page PC Cards: Dell™ Latitude™ CPx H-Series/J-Series User's Guide About PC Cards Removing PC Cards Installing PC Cards Configuring PC Cards About PC Cards The computer has a slot into which you can install up to two PC Cards if the PC Cards comply with Release 2.01 of the Personal Computer Memory Card International Association (PCMCIA) standard and Release 4.2...

  • Page 52: Removing Pc Cards

    Note: Use a ZV PC Card in the lower connector only. PC Cards are generally marked with a symbol, such as a triangle or an arrow, to indicate which end should be inserted into the slot. The cards are keyed to prevent incorrect insertion. If card orientation is not clear, see the documentation that came with the card.

  • Page 53: Configuring Pc Cards

    Figure 2. Removing a PC Card To protect the PC Card connectors, install a blank if you are not going to use the connector. Configuring PC Cards The PC Card configuration utility performs the following functions: Notifies you whenever a PC Card is inserted and tells you how the card is configured Automatically loads the proper device driver if it is available on the hard-disk drive If drivers are not available on the hard-disk drive, prompts you to install them using the device driver diskette that came with the card...

  • Page 54: About The Batteries

    Back to Contents Page Batteries: Dell™ Latitude™ CPx H-Series/J-Series User's Guide About the Batteries Second Low-Battery Warning Charging a Hot Battery Charging the Battery Battery Usage Detecting Battery Problems Installing a Battery in the Battery Bay Battery Disposal Installing a Second Battery...

  • Page 55: Battery Usage

    Battery Usage The battery is partially charged when you receive it. Dell recommends that you charge your battery to full capacity before using it to power the computer. If you are powering the computer from a battery, try to conserve battery power. A number of factors affect battery...

  • Page 56: Installing A Second Battery

    1. Save your work and close all open files and application programs. 2. If the computer is docked, undock it. 3. If the modular bay contains a battery, go to step 5. 4. If the only battery in the computer is in the battery bay and that is the battery you want to replace, connect the computer to an electrical outlet or preserve your data in one of these ways: Use suspend mode.
  • Page 57 3. If your system does not have Softex Docking Services or Softex BayManager, go to step 5. 4. If your system is running Microsoft Windows NT® with Softex Docking Services installed or if your system is running Windows 95 or Windows 98 with Softex BayManager installed, perform the following steps. a.

  • Page 58: Battery Charge Gauge

    Dell or access the Dell World Wide Web site at http://www.dell.com. Dispose of the old battery properly. Percentage of Charge When you press the battery test button, the number of indicators that light up shows an estimate of the remaining battery charge: If one indicator lights up, the battery has 1 to 20 percent of its charge remaining.
  • Page 59 First Low-Battery Warning The first low-battery warning—a blinking amber battery indicator—occurs when you have about 15 minutes of battery life left under current conditions and the computer is not connected to an electrical outlet. Figure 4 shows the battery indicator status lights. Figure 4.

  • Page 60: Charging The Battery

    To obtain a new battery, call Dell or access the Dell World Wide Web site at http://www.dell.com. Dell suggests you follow these precautions when using the battery: To avoid installing a defective battery in your computer, first check the battery's charge, indicated by the battery...

  • Page 61: Battery Disposal

    Contact local authorities for the location of a chemical waste collection program nearest you. To purchase a new battery, call Dell or access the Dell World Wide Web site at http://www.dell.com. About Battery Power You automatically conserve battery power each time you attach the computer to an electrical outlet. The battery is even being recharged when you use AC power.

  • Page 62: Using The Drives

    ROM drive can also play DVDs. CD-rewritable (CD-RW) drives can write to and play CD-RWs and can play CDs. Dell installed the appropriate CD-ROM drive device drivers on your hard-disk drive. Use the DVD-ROM, CD-ROM, or CD-RW drive in the computer’s modular bay or the modular bay in a C/Port Family Advanced Port Replicator (APR) or a C/Dock Family Expansion Station.
  • Page 63 CD-ROM or DVD-ROM drive. (The autoplay feature can interfere with the computer’s power management functions.) If Dell installed the operating system, the autoplay feature has been disabled. If you reinstall the operating system or if you installed it yourself, be sure to disable the autoplay feature if you want to use the CD-ROM or DVD-ROM drive.
  • Page 64 [ADPCM]) CD-I (mode-2 form 1 and form 2) CD-I Ready CD-Bridge Photo CD, CD-recordable (CD-R) (single and multisession) Video CD CD-rewritable (CD-RW) (the 24x CD-ROM and DVD-ROM drives can read, but not write to, CD-RW discs; only the CD-RWs can write to this type of disc) DVD-5 (the DVD-ROM drive supports the DVD-5 format) Back to Contents Page...

  • Page 65: Using The Touchpad

    Changing the Track Stick Cap Using the Track Stick Cursor Pointing Devices Your Dell portable computer is equipped with the unique Dell DualPoint integrated pointing device. The DualPoint integrated pointing device supports two types of cursor pointing devices (see Figure 1 Figure 2) that perform traditional mouse functions: the touch pad and the track stick.
  • Page 66 To best use the touch pad, use the following techniques: To move the cursor, lightly slide your finger over the smooth sensor area. To select an object, gently tap once on the surface of the touch pad or use your thumb to press the left touch pad button.

  • Page 67: Changing The Track Stick Cap

    To select an object, tap once on the track stick or use your thumb to press the left track stick button. The track stick buttons perform standard mouse functions. To select and move (or drag) an object, position the cursor on the object. Then press and hold the left track stick button.
  • Page 68 2. Align a new cap over the square track stick post and gently press the cap down onto the post. 3. Test the track stick to ensure that the cap is seated properly. Back to Contents Page...

  • Page 69: Adjusting The Brightness

    Back to Contents Page Display: Dell™ Latitude™ CPx H-Series/J-Series User's Guide Adjusting the Brightness Customizing Video Resolution Expanded Video Mode Dual-Display Mode Video Drivers and Video Resolution If You Have Display Problems Adjusting the Brightness To accommodate local lighting conditions or video output from the software you are using, you can use the...
  • Page 70 Video Drivers and Video Resolution The Dell-installed video drivers work with the operating system to let you customize the video resolution and number of screen colors on your display. NOTE: The Dell-installed video drivers are designed to offer the best performance on your computer.
  • Page 71 1600 x 1200 (UGA)* 256 (8-bit) 60 Hz, 85 Hz 60 Hz NTSC, 50 Hz PAL 1600 x 1200 (UGA)* 65 k (16-bit) 60 Hz, 85 Hz 60 Hz NTSC, 50 Hz PAL 1600 x 1200 (UGA)* 16 M (24-bit) 60 Hz, 85 Hz 60 Hz NTSC, 50 Hz PAL 1600 x 1200 (UGA)*...

  • Page 72: Dual-Display Mode

    800 x 600 (24 bit) 1024 x 768 (24 bit) 1280 x 1024 (24 bit) 1600 x 1200 (24 bit) 640 x 480 (32 bit) 800 x 600 (32 bit) 1024 x 768 (32 bit) 1280 x 1024 (32 bit) 1600 x 1200 (32 bit) Customizing Video Resolution 1.
  • Page 73 6. Change the Screen Area to the appropriate size for your display. 7. Click the Advanced... button. 8. When the RAGE MOBILITY -M1 Properties window appears, select the Displays tab. 9. Click the Monitor button. The dual display option is activated. 10.

  • Page 74: About Passwords

    If you forget any of your passwords, call Dell. For your protection, Dell’s technical support staff will ask you for proof of your identity to make sure that an unauthorized person is not trying to use the computer. Using a Primary Password The primary password allows you to protect the computer from unauthorized access.

  • Page 75: Using An Administrator Password

    (if one is being used) that can be the same as or different from the password for the primary hard-disk drive. NOTE: Only hard-disk drives purchased from Dell for use with the Latitude C-Family of portable computers support the hard-disk drive password option.
  • Page 76 S-Video connector and the fan's air intake to secure your computer. You can use either security cable slot to secure your computer when it is not docked to a Dell Latitude C/Dock Family Expansion Station. However, to lock your computer and prevent unauthorized removal of the hard-disk drive, insert the locking device into the security cable slot located between the hard-disk drive and the speaker, and lock the device with its associated key.

  • Page 77: Asset Tag Utility

    Asset Tag Utility Dell has installed the Asset Tag utility on your computer. The Asset Tag utility allows you to enter an asset tag number that you or your company assigns to the computer. The default System Setup screens do not show the asset tag number unless you enter one by using this utility.
  • Page 78 To delete the asset tag number without assigning a new one, perform the following steps: 1. Click the Start button, point to Programs, and click MS-DOS Prompt. 2. Type cd c:\Dell\Util and press <Enter>. 3. Type asset /d and press <Enter>.
  • Page 79 Option Description Deletes the asset tag number /o <tag> Specifies a new owner tag /o /d Deletes the owner tag Displays the Asset Tag utility help screen Back to Contents Page...
  • Page 80 Back to Contents Page Diskette Drive: Dell™ Latitude™ CPx H-Series/J-Series User's Guide Your computer was shipped with a 3.5-inch diskette drive (see Figure 1) in the modular bay. To use another device in the modular bay, first remove the diskette drive. For detailed instructions on installing devices in the modular bay, see "Using the Modular...
  • Page 81 Back to Contents Page Connecting External Devices: Dell™ Latitude™ CPx H-Series/J- Series User's Guide Connectors Mouse Audio Diskette Drive S-Video TV-Out Connecting an External Monitor Keyboard Using an External Monitor Keypad Connectors Use Figure 1 to locate the connectors on the back of the computer.
  • Page 82 1 Internal modem connector (available only on CPt S- Series) 2 S-Video connector 3 Audio jacks (3) Audio You can connect audio devices such as speakers, microphones, headphones, and record/playback devices to your computer. The following information tells you how to connect the cables. Figure 3 shows the locations of the audio jacks and the S-Video connector.
  • Page 83 C/Dock Family Expansion Station has all three jacks. If your computer is running the Microsoft® Windows® 95 operating system, you can control the sound on your computer through the Dell Control Center Speaker window, the System Setup program, and key combinations.
  • Page 84 Figure 4. Attaching an External Keyboard NOTE: If the computer is in suspend mode or suspend-to-disk mode when you attach an external keyboard, the device is recognized immediately by the computer when it resumes normal operation. You can use the computer's keyboard and an external keyboard at the same time. When you attach a keyboard to the computer, the embedded numeric keypad is automatically disabled.

  • Page 85: Diskette Drive

    NOTE: If the computer is in suspend mode or suspend-to-disk mode when you attach an external mouse, the device is recognized immediately by the computer when it resumes normal operation. However, programs that were already running may need to be restarted in order to recognize the mouse.

  • Page 86: Connecting An External Monitor

    NOTICE: When the diskette drive is not being used externally, remove the parallel diskette drive cable from the parallel connector. NOTICE: Use the parallel diskette drive cable only with the diskette drive. Do not try to connect any other device to the computer with this cable. If the Diskette Reconfig option is set to Any Time in the System Setup program, you do not have to turn the...

  • Page 87: Using An External Monitor

    Be sure to tighten all the screws on the video cable connector(s) to eliminate radio frequency interference (RFI). 3. Connect your external monitor to a grounded electrical outlet. Plug the three-prong connector on one end of the monitor's power cable into a grounded power strip or some other grounded power source.

  • Page 88: Embedded Numeric Keypad

    Back to Contents Page Keyboard: Dell™ Latitude™ CPx H-Series/J-Series User's Guide Embedded Numeric Keypad Speaker Key Combinations Display Key Combinations System Function Key Combinations Power Conservation Key Combinations Optical Media Drive Key Combinations Processing Speed Key Combinations Embedded Numeric Keypad...

  • Page 89: Display Key Combinations

    Latitude CPx H-Series/J- graphical operating system or application program. (Not supported on the Series) Dell Latitude CPx H-Series/J-Series portable computer with ATI Mobility M1 video controller.) <Fn><F7> Toggles the computer’s display between expanded mode and regular video mode.
  • Page 90 <Fn><d> Turns off the display. This key combination may not be supported under certain conditions. Contrast cannot be changed on an active-matrix (thin film transistor [TFT]) display. To use key combinations on an external keyboard, enable the External Hot Key option in the System Setup program and use <Scroll Lock>...
  • Page 91 option is enabled in the System Setup program. Use the key combinations in Table 4 to change the computer's processing speed. Table 4. Processing Speed Key Combinations <Fn><\> Switches between the microprocessor's maximum speed and a slower compatibility speed <Ctrl><\> In full MS-DOS mode or in a full-screen MS-DOS box, switches between the microprocessor’s maximum speed and a slower compatibility speed Speaker Key Combinations...
  • Page 92 For Microsoft Windows 95, Windows 98, Windows 2000, and Windows NT® operating systems, click the Start button and click Shut Down. <Fn><F1>* Opens the System Setup program. <Fn><F3>* Opens the Battery Status screen of the System Setup program. * This key combination does not function with ACPI. Optical Media Drive Key Combinations NOTE: On an external keyboard, use <Scroll Lock>...
  • Page 93 Back to Contents Page I/O Connectors: Dell™ Latitude™ CPx H-Series/J-Series User's Guide About the I/O Connectors PS/2 Connector Video Connector Serial Connector Parallel Connector AC Power Connector Docking Connector Infrared Port USB Connector About the I/O Connectors You can connect external devices to the input/output (I/O) connectors. The computer's basic input/output system (BIOS) detects the presence of external devices when you boot (start) or reboot your computer.

  • Page 94: Video Connector

    The parallel port can also be configured for compatibility with the PS/2 standard. Docking Connector The docking connector supports Dell's C/Port Family APR and C/Dock Family Expansion Station docking solutions. USB Connector The USB connector supports the use of a USB hub device to attach multiple devices.

  • Page 95: Serial Connector

    Serial Connector To attach a serial device to the computer, use the 9-pin serial connector. The serial port passes data in serial format (one bit at a time over one line). This port supports a variety of devices that require serial data transmission, including a serial mouse, serial printer, plotter, or external modem.
  • Page 97 Back to Contents Page Power Management Settings: Dell™ Latitude™ CPx H-Series/J- Series User's Guide Experimenting With Power Conservation Suspend-to-Disk Mode for Windows 95, Windows 98, and Windows NT Using Key Combinations with Windows 95, Windows Hibernate Mode for Windows 98 and...
  • Page 98 Feature Activate/Deactivate Turn off display To activate, press <Fn><d>. To deactivate, move the cursor or press a key on the integrated or external keyboard. (If nothing happens, the computer may be in suspend mode. Press the power button to resume normal operation.) Turn off hard-disk drive To activate, press <Fn><h>.

  • Page 99: Closing The Display

    Power Options Properties for Windows 2000. Closing the Display One way to conserve power on the computer is to close the display when the computer is not in use. Closing the Display on Windows 95, Windows 98, and Windows NT Systems When you close the display and an external monitor is not connected, the computer's liquid crystal display (LCD) shuts off automatically.

  • Page 100: Standby Mode

    Suspend mode conserves battery power by turning off the microprocessor clock; the display; the hard-disk drive; the CD-ROM, CD-RW, DVD-ROM, or LS-120 drive module (if installed); the external monitor connector; the external keyboard (if attached); the parallel port; the serial port; the touch pad; and the diskette drive.
  • Page 101 For more information about altering or creating an suspend-to-disk file, see the readme.S2D file, which can be found in the Dell Utilities folder on your hard-disk drive or on the S2D diskette that came with your computer. In Windows 95 and Windows 98 operating systems do not use the Add/Remove Devices option while in S2D mode unless Bay Manager is installed.
  • Page 102 Alarms — allows you to set the Low Battery and Critical Battery alarms to alert you when the computer battery falls below a certain percentage. When you received your computer, the Low Battery and Critical Battery alarms check boxes were not checked. Dell recommends that you do not select these options.
  • Page 103 Hibernate (ACPI only) — allows you to enable the hibernate feature. Power Management Properties for Microsoft Windows NT Dell provides Softex software compatible with the Power Management Controller, which allows you to suspend and resume your portable computer without affecting your ability to use the docking station or its media bay.

  • Page 104: Energy Star Emblem

    power button, the sleep button, and closing the display. You can enable the hibernate mode through the Advanced tab. Hibernate (ACPI only) — allows you to enable the hibernate feature. See Microsoft Windows 2000 Help for more information on Power Options Properties. ®...
  • Page 105 Dell provides software utilities and drivers that help you control certain features of your computer. This section explains how to use your System Software CD to reinstall utilities and drivers on your Dell computer with the Microsoft Windows 95 or Windows 98 operating system. You may need administrator privileges to perform some of the procedures in this section.
  • Page 106 Installing Docking Drivers NOTE: If your computer uses Windows 95 or Windows 98, the computer is already configured to work with the Dell Latitude C/Port Family Advanced Port Replicator (APR) or C/Dock Family Expansion Station. To successfully install docking drivers for your computer, you must run the Dock QuickInstall program before you install the docking drivers.

  • Page 107: Installing Video Drivers

    4. Click the Start button, then click Run..The Run dialog box appears. 5. Click the Browse button. 6. Select the appropriate drive for your CD-ROM. 7. Locate the setup.exe file for the Dock QuickInstall program for your specific operating system. For example, if you want to install Dock QuickInstall for a system running Windows 98, look under \win98\dockquik\setup.
  • Page 108 6. Click Apply. Installing Audio Drivers Dell provides audio drivers so you can customize the audio features of your computer. To install the audio drivers, perform the following steps: 1. Save your work in all open application programs, because you will need to restart your computer at the end of this procedure to complete the installation.
  • Page 109 10. Restart your computer to activate the DualPoint integrated pointing device drivers. Installing Softex BayManager Software Dell provides Softex BayManager software that contains support for the following features: Hot-swapping devices such as diskette drives, hard-disk drives, large-storage drives, DVD-ROM drives, and CD-ROM drives to and from your portable computer’s modular bay and the C/Dock Family Expansion Station’s media bay...
  • Page 110 To install the BayManager application program from the System Software CD, perform the following steps: 1. Save your work in all open application programs, because you will need to restart your computer at the end of this procedure to complete the installation. 2.
  • Page 111 Enabling Microsoft Infrared Support For Windows 95, you must install the infrared drivers before you can enable them (Windows 98 already includes infrared support). You must enable Microsoft infrared support for both Windows 95 and Windows 98 before you can use it. To enable Microsoft infrared support, perform the following steps: 1.
  • Page 112 3. Click the Start button, point to Settings, and then click Control Panel. 4. Double-click the System icon. The System Properties dialog box appears. 5. Click the Device Manager tab. 6. Click the View Devices by Type button. 7. Click the plus sign to the left of the Ports icon. The names of various device ports appear beneath the Ports icon.
  • Page 113 6. Click OK or press <Enter>. 7. Follow the instructions on your display. 8. Copy each of the utilities on the System Software CD to the c:\dell directory on your hard-disk drive. The utilities have filenames, such as: mks2d.exe, rms2d.exe, asset.com, and readme.s2d.
  • Page 114 6. After the files are copied to your hard-disk drive, click Finish to restart your computer. Back to Contents Page...
  • Page 115 Dell provides software utilities and drivers that help you control certain features of your computer. This section explains how to use your System Software CD to reinstall utilities and drivers on your Dell computer with the Microsoft Windows NT 4.0 operating system. You may need administrator privileges to perform some of the procedures in this section.
  • Page 116 2. Insert the System Software CD into the drive. 3. Click the Start button, then click Run..The Run dialog box appears. 4. Click the Browse button. 5. Select the appropriate drive for your CD-ROM. 6. Locate the setup.exe file for the operating system updates for your specific operating system. For example, if you want to install operating system updates for a system running Windows NT, look under \winNT\osupdate\setup.
  • Page 117 6. Click Apply. Installing the Power Management Utility Dell provides a power management utility that helps you conserve battery power and view available power levels. To install the power management utility, perform the following steps: 1. Save your work in all open application programs, because you will need to restart your computer at the end of this procedure to complete the installation.
  • Page 118 7. When prompted, restart your computer to activate the utility. Installing the PC Card Utility Dell provides a PC Card utility that allows you to view and configure settings for your PC Card(s). To install the PC Card utility, perform the following steps: 1.
  • Page 119 Installing Audio Drivers Dell provides audio drivers so you can customize the sound features of your computer. To install the audio drivers, perform the following steps: 1. Save your work in all open application programs, because you will need to restart your computer at the end of this procedure to complete the installation.
  • Page 120 end of this procedure to complete the installation. 2. Insert the System Software CD into the CD-ROM drive. 3. Click the Start button, then click Run..The Run dialog box appears. 4. Click the Browse button. 5. Select the appropriate drive for your CD-ROM. 6.
  • Page 121 6. Click OK or press <Enter>. 7. Follow the instructions on your display. 8. Copy each of the utilities on the System Software CD to the c:\dell directory on your hard-disk drive. The utilities have the following filenames: mks2d.exe, rms2d.exe, asset.com, and readme.s2d.
  • Page 122 To install Intel SpeedStep, perform the following steps: 1. Insert the System Software CD into the CD-ROM drive. 2. Click the Start button, and then click Run. 3. The Run dialog box appears. 4. Type x:\winnt4\speedstp\language\setup, where x is the drive letter of your CD-ROM drive and language is English, Japanese, or Other, and then click OK or press <Enter>.
  • Page 123 Dell provides software utilities and drivers that help you control certain features of your computer. This section explains how to use your System Software CD to reinstall drivers on your Dell computer with the Microsoft Windows 2000 operating system. You may need administrator privileges to perform some of the procedures in this section.
  • Page 124 6. Click OK. Installing Audio Drivers Dell provides audio drivers so you can customize the sound features of your computer. NOTE: When you install the audio drivers, the drivers for the internal modem (if present) are installed automatically. If no modem is installed in your system, the modem drivers will not be installed.
  • Page 125 The Run dialog box appears. 4. Type x:\win2000\audio\setup.exe (where x is your CD-ROM drive designator). 5. Click OK or press <Enter>. 6. Follow the instructions on your display. 7. After the files are copied to your hard-disk drive, click Finish to restart your computer. Installing DualPoint Integrated Pointing Device Drivers DualPoint integrated pointing device drivers and associated utilities allow you to use and customize the integrated touch pad, track stick, or an external mouse.
  • Page 126 5. Click OK or press <Enter>. 6. Follow the instructions on your display. 7. After the files are copied to your hard-disk drive, click Finish to restart your computer. Installing the Intel® SpeedStep™ Utility Intel SpeedStep technology conserves battery power by automatically adjusting the processor speed when you run your computer from the battery instead of AC power.

  • Page 127: Admin Password

    Back to Contents Page System Setup Options: Dell™ Latitude™ CPx H-Series/J-Series User's Guide Configure Setup Hard-disk Drive Ring/Event Resume Password Admin Password CPU Serial Infrared Data Port S2D Time-out Number Alarm Resume Date Infrared Mode Serial Port Asset Tag Disk Time-Out...

  • Page 128: Alarm Resume

    Admin Password displays the current status of your administrator password and allows you to assign or change this password. Settings for this option are: Disabled (the default) — Indicates that no administrator password is assigned. Enabled — Indicates that an administrator password is currently assigned. All system setup functions, except passwords, are locked out.

  • Page 129: Battery Status

    Dell for technical assistance. NOTE: Dell may periodically offer revisions of the BIOS that add features or solve specific problems. Because the BIOS for your computer is stored on a reprogrammable flash-memory chip, you can use the Flash BIOS Update program to update your computer's BIOS entirely through software.
  • Page 130 Diskette Drive (the default) — Causes your computer to attempt first to boot from a bootable diskette loaded in a diskette drive in the system modular bay. This option will also cause your computer to attempt first boot from the media in an LS-120 drive if there is no diskette drive attached to the system and the LS-120 drive is installed in the system modular bay.

  • Page 131: Boot Speed

    Dock II/Port II NIC — Causes your computer to attempt first to boot from a network source connected to the C/Dock II Station or C/Port II Dock via the embedded NIC card CardBus NIC — Causes your computer to attempt first to boot from a network source connected to the PCMCIA card NIC (if this capability is supported by the PCMCIA card).

  • Page 132: Click Volume

    you start the System Setup program again during your current work session, the processing speed displayed for the Boot Speed option may not match the actual speed at which your computer is running. For a change in the Boot Speed option to take effect, you must reboot your computer. Brightness Brightness allows you to specify the brightness of the display when the computer is operating on battery power.

  • Page 133: Disk Time-Out

    to make the change apparent to the operating system. To change the date, press the right-arrow key to increase the number in the highlighted field, or press the left-arrow key to decrease the number. If you prefer, you can type in numbers in the month and day-of-the- month fields.

  • Page 134: Diskette Drive B

    Diskette Drive A identifies the location of the 3.5-inch diskette drive: Modular Bay, Parallel Port, or Not Installed. No user-selectable settings are available for this option. Diskette Drive B Diskette Drive B identifies the location of a second 3.5-inch diskette drive: Parallel Port, Modular Bay, or Not Installed.

  • Page 135: Docking Status

    Select IRQ 11 if a peripheral device requires the use of the dedicated IRQ. Docking Status Docking Status shows whether the computer is attached to a Dell Latitude C/Port Family APR or C/Dock Family Expansion Station. No user-selectable settings are available for this option.

  • Page 136: Hard Disk Drive Passwords

    Hard-disk Drive Password(s) System Primary Password System Modular Bay Password Dock Media Bay Password Hard-disk drive password(s) displays the current status of the primary hard-disk drive password and allows you to assign or change this password. You can set a primary password for the system, the system modular bay, and the dock media bay.

  • Page 137: Infrared Mode

    Infrared Mode Infrared Mode sets the data transfer rates of the infrared transmitter in the system or the dock. NOTE: Before you enable infrared support, you must enable the Infrared Data Port option by selecting a COM setting (COM3 is recommended). You must also set the Infrared Mode option to either Fast IR or Slow IR.

  • Page 138: Parallel Mode

    A change to the Num Lock option has no effect when the system is booted unless an external keyboard is attached. Parallel Mode Parallel Mode controls whether the computer's integrated parallel port acts as a Personal System/2 (PS/2)- compatible (Bidirectional) port, Advanced Technology (AT)-compatible (Normal) port, or Extended Capabilities Port (ECP)-compatible port.

  • Page 139: Primary Hard Drive

    Enabled (the default) — Resumes normal operation when the computer detects a modem ring Disabled — Keeps the computer in suspend mode when the computer detects a modem ring NOTES: Dell recommends that you set Ring/Event Resume to Disabled when an external serial device, other than a modem, is connected to your computer.

  • Page 140: S2D Time-Out

    If you use a PC Card that you did not receive from Dell, check the documentation to make sure this feature is set to Enabled.

  • Page 141: Service Tag

    NOTE: Convert the service tag number into an express service code when prompted to do so the first time you turn on the computer (or use the program in the Dell Accessories folder). Keep the code handy in case you call Dell for technical assistance. The code helps Dell's automated support telephone system direct your call more efficiently.

  • Page 142: Suspend Time-Out

    educational, and utility programs.) However, you may experience performance degradation when recalculating a large spreadsheet or during an extensive screen redraw in a graphical program. Benchmark utilities may not perform as intended when doing microprocessor speed tests. If the software you use suffers significant performance degradation, set Smart CPU Mode to Disabled. A change to the Smart CPU Mode option takes effect immediately (rebooting is not required).

  • Page 143: System Memory

    3 Minutes 30 Minutes 4 Minutes 1 Hour To increase battery operating time, set the Suspend Time-out option to a lower number of minutes. NOTE: Set the Suspend Time-out option to Disabled if using it causes compatibility problems with your software. A change to the Suspend Time-out option takes effect immediately (rebooting is not required).

  • Page 144: Universal Connect

    Universal Connect The Universal Connect option functions with the Dell Latitude C/Port Family APR if the computer uses Windows 95 or Windows 98. Set this option to Enabled (the default) if you often use more than one C/Port APR and want to minimize the initialization time when you connect the replicator to the computer.

  • Page 145: Suspend-To-Disk Utility

    If you want to use the S2D partition on your hard-disk drive for another purpose (for instance, if you are running out of file space), perform the following steps to remove the partition: 1. At an MS-DOS® prompt, type cd c:\dell\util and press <Enter> to change to the directory on your hard-disk drive that contains the S2D utility files.
  • Page 146 To create an S2D partition, perform the following steps. NOTE: If you are creating the partition on a new hard-disk drive, if Dell did not install MS-DOS on your hard-disk drive, or if you are using an operating system that is not compatible with MS-DOS, read the readme.s2d file before performing the following procedure.
  • Page 147 Back to Contents Page Error Messages and Flash Codes: Dell™ Latitude™ CPx H-Series/J-Series User's Guide Error Messages Memory Allocations System Flash Codes I/O Memory Map Avoiding Interrupt Assignment Conflicts Error Messages Your application programs, operating system, and the computer itself can identify problems and alert you to them. When this occurs, a message may appear on the computer's display or on an external monitor (if one is attached), or a flash code may be emitted.
  • Page 148 Extended memory The amount of memory recorded in Reboot the computer. If the error appears on the display again, size has NVRAM does not match the memory call Dell for technical assistance. changed installed in the computer. Gate A20 An installed memory module may be...
  • Page 149 Not a boot There is no operating system on the Boot the computer with a diskette that contains an operating diskette diskette. system. The optional ROM apparently failed. Call Dell for technical assistance. Optional ROM bad checksum...
  • Page 150 For example, one flash, followed by a second flash, and then a burst of three flashes (code 1-1-3) means that the computer was unable to read the data in nonvolatile random-access memory (NVRAM). This information is important to the Dell support staff if you need to call for technical assistance.
  • Page 151 Diagnostics Checklist and then look up its cause and meaning Table 2. If you are unable to resolve the problem, use the Dell Diagnostics to identify a more serious cause. If you are still unable to resolve the problem, call Dell for technical assistance.
  • Page 152 4-4-1 Serial port failure. Run the Serial/Infrared Ports tests in the Dell Diagnostics. 5-1-2 No usable memory. Run the System Memory tests in the Dell Diagnostics. Avoiding Interrupt Assignment Conflicts Problems can arise if two devices attempt to use the same interrupt request (IRQ) line. To avoid this type of conflict, check the documentation for the default IRQ line setting for each installed device.
  • Page 153 NOTE: To view memory allocations in Windows 95 and Windows 98, click the Start button, point to Settings, and click Control Panel. Double-click the System icon. Click the Device Manager tab, and then double-click Computer. Table 4. Conventional Memory Map Address Range 0000h-003FFh Interrupt vector table...
  • Page 154 0060-006F Keyboard controller 0070-007F RTC and NMI enable 0080-009F DMA page registers 00A0-00BF Interrupt controller #2 00C0-00DF DMA controller #2 00F0-00FF Math coprocessor 0170-0177 CD-ROM drive controller 01F0-01F7 Hard-disk drive controller 0210-0217 Audio controller 0220-022F Audio controller 0270-0277 Fast IR 0376-0376 IDE controller 0378-037F...

  • Page 155: Technical Assistance

    Call." Help Tools Dell provides a number of tools to assist you. These tools are described in the following sections. NOTE: Some of the following tools are not always available in all locations outside the continental U.S. Please call your local Dell representative for information on availability.
  • Page 156 Welcome to support.dell.com page opens. Enter your system information to access help tools and information such as: Support Your Dell — From this page you can access a number of tools and information such as system documentation, drivers and BIOS updates, and self-diagnostic tools for resolving many computer-related issues by following interactive flowcharts.

  • Page 157: Problems With Your Order

    Automated Order-Status System You can call this automated service to check on the status of any Dell products that you have ordered. A recording prompts you for the information needed to locate and report on your order. For the telephone...

  • Page 158: Product Information

    Product Information If you need information about additional products available from Dell, or if you would like to place an order, visit Dell's World Wide Web site at http://www.dell.com. For the telephone number to call to speak to a sales specialist, see "Contacting...
  • Page 159 Address: Phone number: Service tag (bar code on the back of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Peripherals: Expansion cards: Are you connected to a network? Yes No...
  • Page 160 Asia and Other Regions Contact Numbers Americas Contact Numbers Overview When you need to contact Dell, use the telephone numbers, codes, and electronic addresses provided in the following sections. "International Dialing Codes" provides the various codes required to make long-distance and international calls.

  • Page 161: International Dialing Codes

    telephone system direct your call more efficiently. International Dialing Codes Click a listed country to obtain the appropriate contact numbers. International Country (City) Access Code Country Code City Code Australia (Sydney) 0011 Austria (Vienna) Belgium (Brussels) Brazil 0021 Brunei — —...
  • Page 162 (City) Department Name or Service Code Toll-Free Number Sales, Customer Support, Technical Brazil Support toll free: 0800 90 3355 Web site: http://www.dell.com.br Canada Automated Order-Status System toll free: 1-800-433-9014 (North York, AutoTech (Automated technical support) toll free: 1-800-247-9362 Ontario) Customer Care (From outside Toronto)
  • Page 163 Material Authorization Numbers) Customer Service toll free: 1-800-624-9897 (Credit Return Authorization Numbers) National Accounts (systems purchased by established Dell national accounts [have your account number handy], medical institutions, or value-added resellers [VARs]): Customer Service and Technical Support toll free: 1-800-822-8965...
  • Page 164 1-800-433-9005 Sales (Catalogs) toll free: 1-800-426-5150 toll free: 1-800-727-8320 TechFax toll free: 1-800-950-1329 TechConnect BBS 728-8528 Dell Services for the Deaf, Hard-of- toll free: 1-877-DELLTTY Hearing, or Speech-Impaired (1-877-335-5889 Switchboard 338-4400 Europe Contact Numbers Area Local Number or...
  • Page 165 0800 16884 Corporate Sales 481 91 00 481 92 99 Switchboard 481 91 00 Web site: http://support.euro.dell.com/be E-mail: tech_be@dell.com Czech Republic Technical Support 22 83 27 27 (Prague) Customer Care 22 83 27 11 22 83 27 14...
  • Page 166 766-9420 Large Accounts Customer Care 06103 766-9560 Public Accounts Customer Care 06103 766-9555 TechConnect BBS 06103 766-9666 Switchboard 06103 766-7000 Web site: http://www.dell.de/support E-mail: tech_support_germany@dell.com Ireland Technical Support 1-850-543-543 (Bray) Customer Care 204 4026 Sales 1-850-235-235 SalesFax 286 2020 286 6848...
  • Page 167 Switchboard 286 0500 Web site: http://support.euro.dell.com/ie E-mail: dell_direct_support@dell.com Italy Technical Support 57782.690 (Milan) Customer Care 57782.555 Sales 57782.411 57503530 Switchboard 57782.1 Web site: http://support.euro.dell.com/it E-mail: support_italy@dell.com Luxembourg Technical Support (Brussels, Belgium) 481 92 88 Home/Small Business Sales (Brussels, toll free: 080016884...
  • Page 168 E-mail: tech_nl@dell.com Norway Technical Support 671 16882 (Lysaker) Relational Customer Care 671 17514 NOTE: Home/Small Business Customer Care 231 62298 Customers in Norway call Switchboard 671 16800 Sweden for fax Fax Technical Support (Upplands Vasby, 590 05 594 technical support.
  • Page 169 Sales 590 05 185 Web site: http://support.euro.dell.com/se E-mail: swe_support@dell.com Switzerland Technical Support 0844 811 411 (Geneva) Customer Care 0848 802 802 Switchboard 799 01 01 799 01 90 Web site: http://support.euro.dell.com/ch E-mail: swisstech@dell.com U.K. Technical Support 0870-908-0800 (Bracknell) Corporate Customer Care...
  • Page 170 NOTE: Customer Service 810 4949 Customers in (Penang, Malaysia) Brunei call Malaysia for Transaction Sales 810 4955 customer (Penang, Malaysia) assistance. China Customer Service toll free: 800 858 2437 (Xiamen) Sales toll free: 800 858 2222 Hong Kong Technical Support toll free: 800 96 4107 Customer Service (Penang, Malaysia) 810 4949...
  • Page 171 709 7710 (Johannesburg) Customer Care 709 7710 Sales 706 7700 709 0495 Switchboard 709 7700 Web site: http://support.euro.dell.com/za E-mail: dell_za_support@dell.com Southeast Customer Technical Support, Customer 60 4 810-4810 Asian/Pacific Service, and Sales (Penang, Malaysia) Countries (excluding Australia, Brunei, China, Hong Kong,...
  • Page 172 Singapore, Taiwan, and Thailand—refer to individual listings for these countries) Taiwan Technical Support toll free: 0080 60 1225 Technical Support (Servers) toll free: 0080 60 1256 Customer Service (Penang, Malaysia) 810 4949 Transaction Sales toll free: 0080 651 228/0800 33 556 Corporate Sales toll free: 0080 651 227/0800 33 555...

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