Figure 5-1. Diagnostics Checklist - Dell Latitude CP Reference And Troubleshooting Manual

Name: ______________________________________________________________Date: ____________________
Address: _____________________________________________________________Phone number: ____________
Service tag (bar code on the back of the computer): _________________________________________________
Express service code: ___________________________________________________________________________
Return Material Authorization Number (if provided by Dell support technician): ____________________________
Operating system and version: ____________________________________________________________________
Peripherals: ___________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
PC Cards or expansion cards:__ ____________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
Are you connected to a network?
Network, version, and network card: _______________________________________________________________
Programs and versions: __________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
See your operating system documentation to determine the contents of the system's start-up files. If the computer is
connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell.
Error message or beep code: ______________________________________________________________________
Description of problem and troubleshooting procedures you performed: ___________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________

Figure 5-1. Diagnostics Checklist

5-6 Dell Latitude CP Reference and Troubleshooting Guide
Diagnostics Checklist
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