Troubleshooting - Walgreens WGNBPA-240BT Manual

TROUBLESHOOTING

If any abnormality arises during use, please check the following points:
SYMPTOMS
Unit does not turn on when
the "START/STOP" button
is pushed.
EE measurement error
symbol shown on display or
the blood pressure value is
displayed excessively low
(or high).
E1 error symbol shown
on display.
E2 error symbol shown
on display.
E3 error symbol shown
on display.
E4 data transmission
error symbol shown on the
display.
EP error symbol shown
on display
Excessive body motion
detector symbol shown
on display.
NOTE: If the unit still does not work, contact HoMedics Consumer Relations. Under no circumstance
should you disassemble or attempt to repair the unit by yourself. Contact information for HoMedics
Consumer Relations can be found on the Warranty page.
POSSIBLE CAUSES
Batteries have run down.
Battery polarities have been positioned
incorrectly.
Cuff has been placed incorrectly.
Air circuit abnormality. Cuff tube may not
be plugged into monitor correctly.
Inflation pressure exceeding 300 mmHg.
Error determining
measurement data.
If the circumference of the upper arm
differs largely from the circumference of
the forearm, an excessive gap may occur
between the arm and the arm cuff.
Bluetooth function is turned OFF, on your
mobile device.
Mobile device does not pair with the
blood pressure monitor.
The App on the mobile device is not open.
The blood pressure monitor and mobile
device are out of transmitting range.
Unexpected loss of electrical/mechanical
integrity.
System error.
Excessive body movement, especially of
the arm the cuff is worn, occurred during
the measurement. Ex: talking, moving, or
shaking of the arm with the cuff on while
measurement.
Cuff may not be wrapped correctly, or the
circumference of the upper arm differs
largely from the circumference of the
forearm, an excessive gap may occur
between the arm and the arm cuff.
Replace them with 4 new "AA" alkaline batteries.
Re-insert the batteries in the correct positions.
Wrap the cuff properly so that it is positioned correctly.
Measure again.
Check cuff connection. Measure again.
Switch the unit off, then measure again.
Turn off monitor and measure again. If 'EP' error still appears
on the display, please call Consumer Relations.
Ensure cuff is wrapped correctly. Please consult your
healthcare professional if you have questions on how to
properly wear the arm cuff.
Turn Bluetooth ON, on your mobile device, and try again.
Make sure Bluetooth is ON, on the mobile device and the
blood pressure monitor, and try again.
Requires compatible mobile device. This blood pressure
monitor is compatible with mobile devices that are running
iOS 5.0 or newer, or Android 4.3 and newer.
Make sure the app is open on the mobile device, and try
again.
Make sure the mobile device and blood pressure monitor are
within the acceptable range of 32 feet (10 meters).
Make sure your last reading is stored in memory and the App
is open and try again. See page 32.
Remove batteries, re-insert, and try again.
Return the device to your local distributor or importer.
Measure again.
Measure again. Keep arm steady during measurement.
Ensure arm cuff is wrapped correctly. See "Using the
®
UltraSoft Arm Cuff" on page 17 for more information.
Please consult your healthcare professional if you have
questions on how to properly wear the arm cuff.
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CORRECTION