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16
Customer Service
If you have any queries on use, are unable to rectify
faults on the appliance yourself or if your appliance
needs to be repaired, contact Customer Service.
You can solve many problems yourself by consulting
the information on troubleshooting in these instructions
or on our website. If this is not the case, contact our
after-sales service.
We will always find an appropriate solution and try to
avoid unnecessary visits being made by a Customer
Service technician.
With any warranty claims, we will make sure that your
appliance is repaired by trained after-sales technicians
using genuine spare parts, including after the manufac-
turer's warranty has expired.
Detailed information on the warranty period and terms
of warranty in your country is available from our after-
sales service, your retailer or on our website.
If you contact Customer Service, you will require the
product number (E-Nr.) and the production number
(FD) of your appliance.
17
How it works
Here, you can find the ideal settings for various types
of food as well as the best accessories and cookware.
We have perfectly tailored these recommendations to
your appliance.
17.1 Cooking tips
Observe this information when preparing food.
¡ The temperature and cooking time depend on the
amount of food and the recipe. Settings ranges are
specified for this reason. Try using the lower values
to start with.
¡ The setting values apply to food placed in the cook-
ing compartment while the cooking compartment is
still cold.
¡ Remove any accessories that are not being used
from the cooking compartment.
17.2 Notes on baking
When baking, use the shelf positions indicated.
Baking on one level
Deep baked goods or tin on wire rack
Flat baked goods or goods in a baking
tray
Baking on two levels:
Universal pan
Baking tray
Baking tins/dishes on the wire rack:
First wire rack
Second wire rack
Baking tray
Universal pan
Baking tray
The contact details for Customer Service can be found
in the enclosed Customer Service directory or on our
website.
16.1 Product number (E-Nr.) and production
number (FD)
You can find the product number (E-Nr.) and the pro-
duction number (FD) on the appliance's rating plate.
You will see the rating plate with these numbers if you
open the appliance door.
Make a note of your appliance's details and the Cus-
tomer Service telephone number to find them again
quickly.
Notes
¡ When baking on several layers, always use hot air.
Baked goods that are placed in the oven at the
same time will not necessarily be ready at the same
time.
¡ Position baking tins/dishes either next to one an-
other or offset on different shelves so that they are
not directly one above the other in the cooking com-
partment.
¡ For best results, we recommend using dark-col-
oured metal bakeware.
17.3 Notes on roasting and grilling
The setting values are based on the assumption that
unstuffed, chilled, ready-to-roast poultry, meat or fish is
placed into a cold cooking compartment.
¡ The larger the poultry, meat or fish, the lower the
cooking temperature and the longer the cooking
time.
¡ Turn the poultry, meat or fish after approx. 1/2 to
2/3 of the time listed.
Height
¡ Add a little liquid to the poultry in the cookware.
2
Cover the bottom of the cookware with approx. 1–
2 cm of liquid.
3
¡ When you turn poultry, ensure that the breast side
or skin side is underneath to begin with.
Height
Roasting and grilling on the wire rack
3
Roasting on the wire rack works particularly well for
1
large poultry or for multiple pieces at the same time.
¡ Depending on the size and type of the food to be
Height
3
roasted, add up to 1/2 litre water to the universal
1
pan.
You can make a sauce from the juices that are
5
caught. This also means that less smoke is pro-
3
duced and the cooking compartment becomes less
1
dirty.
Customer Service en
19
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