Lorex N881 Series User Manual page 131

21 Troubleshooting
Error
• Mouse not detected by system.
• There is no picture on selected
channels / camera picture is not
being displayed.
• The system beeps at startup.
• The system beeps during mo-
tion detection.
• I am not receiving email
notifications.
#LX400113; r. 3.0/56326/56332; en-US
Possible Causes
• Mouse cable is not firmly con-
nected to the system.
Mouse is not connected to the
system.
• System needs to be reset
• Camera cables are loose or have
become disconnected.
Camera is not compatible with the
recorder.
Power output of the recorder's PoE
switch is being exceeded.
• Motion detection is enabled and
the alarm buzzer is activated.
• Email notification is disabled.
• Send Email setting not enabled
in Event menu.
Solutions
• Firmly connect the mouse cable
to one of the USB ports.
• Power off the system (discon-
nect power cable). Firmly con-
nect a USB mouse to one of the
USB ports. Reconnect the
power cable to the DC 12V port
on the rear panel.
• Check the camera video cable
and connections.
• Disconnect and reconnect the
cable at the system and at the
camera.
• Try moving the camera to an-
other channel or use another
cable.
Visit lorex.com/compatibility and
navigate to N881 Series for a list of
all compatible cameras.
If you have multiple PTZ cameras
connected to the recorder's PoE
ports, the camera power require-
ment may surpass the recorder's
power output. Lorex PTZ cameras
come with a power adapter, which
you can use to power the camera in-
stead of the recorder's PoE ports.
See 17 Pan/Tilt/Zoom (PTZ) Cam-
eras, page 106 for full instructions.
• The beep at startup is normal.
• See 12 Motion Detection, page
42 for instructions on configur-
ing motion detection options.
Uncheck the Buzzer option in
the motion detection configura-
tion screen.
• Ensure you have configured
email notification. For details,
see 16.4.4 Configuring Email
Alerts, page 78.
• Make sure that Send Email is
checked for any events you
want to be notified of.
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