Troubleshooting - AVer EVC Quick Manual

3. Press "LAN Configuration".
4. And In the drop-down list "Obtain IP address", choose
"Static IP".
5. Manually input the "IP address", "Subnet Mask" and
"Default Gateway".
6. Select "Apply" and press (Enter).
7. In the same page, go to "Gatekeeper" and press
(Enter).
8. Enter the IP address of your Gatekeeper in the
"Gatekeeper IP Address" field and enable the "Use
Gatekeeper" check box.
9. Enable the "Enable H.460 Firewall Traversal" option.
10. Press the "Home" button on the remote to return the home
menu.
11. Press the (Call) button on the remote and you are
ready to make your first call.

Troubleshooting

1. Make sure you have changed your default IP address. The default IP address is 192.168.0.1, in
order not to conflict with other devices in the same LAN, please change your IP address at the start.
2. Video conference call is established but no video or voice.
If you are connecting to AVer EVC with firewall, make sure you have done the port forwarding
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correctly. For non H.323 ALG firewall, please set the NAT configuration and the WAN IP
address on AVer EVC system is entered.
We suggest having a fixed public IP address for AVer EVC system. With dynamic public IP
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address, it will change after a certain period which depends on your local ISP.
There is a routing issue if you installed two AVer EVC systems sharing one public IP address.
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3. Unable to connect to other Video Conferencing systems.
Check to see if you dial the correct IP address.
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Ensure the power status of the device from the other site is on.
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Verify if the firewall blocks the inbound traffics from the other site.
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Verify if the other site rejected your Video Conferencing call.
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4. Unable to see the OSD.
Check to see if your cable is connecting correctly.
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Make sure your system and display are well-connected and then reboot your system. (Your
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display should be switched on before you reboot your system).
Press "Dual" button on remote controller (User needs to keep pressing until OSD menu is
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shown).
5. Cannot open WebTool by IE 9 and IE 10.
Click (Tools) in IE.
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Select "F12 developer tools".
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Change Document Mode to Internet Explorer 9 standards
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Disable intranet sites in Compatibility View. Go to "Tools"
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Unclick the checkbox "Display intranet sites in Compatibility View" and then click "Close".
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**For more information, please visit and download EVC user manual at our website
English-4
"Compatibility view settings".
http://www.aver.com