AVer SVC100 User Manual
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AVer SVC100 User Manual

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SVC100/500
User Manual

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Summary of Contents for AVer SVC100

  • Page 1 SVC100/500 User Manual...
  • Page 2 The information contained in this documentation is subject to change without notice. In no event will AVer Information Inc. be liable for direct, indirect, special, incidental, or consequential damages arising out of the use or inability to use this product or documentation, even if advised of the...
  • Page 3 © 2017 AVer Information Inc. All rights reserved. All rights of this object belong to AVer Information Inc. Reproduced or transmitted in any form or by any means without the prior written permission of AVer Information Inc. is prohibited. All information or specifications are subject to change without prior notice.

  • Page 4: Table Of Contents

    CAMERA AND MICROPHONE INTRODUCTION ..............16 Using the Camera ............................16 Infrared Sensor (IR) ............................16 Positioning the MIC ............................17 AVER SVC WIZARD SETUP ....................18 Start ................................18 Language ..............................19 Site Name ..............................19 Network Setting ............................19 Public IP Configuration (Outside of Firewall): ...................
  • Page 5 Phonebook ..............................32 Group ................................ 32 New Site (Contact in Phonebook) ......................38 Contacts List ............................. 42 SFB Contacts ............................42 Online Phonebook ............................ 42 Favorite ..............................43 Call History ..............................44 Settings ................................46 Call Settings .............................. 46 System Settings ............................49 Administrator .............................
  • Page 6 Customized Logo and Boot Animation ......................100 TROUBLESHOOTING ......................101 Audio ................................101 Video/Display ............................... 101 Network ............................... 102 Others ................................104 SCENARIOS FOR LAN CONNECTION ................. 105 Public IP Configuration (Outside of Firewall) ....................105 Private IP Configuration (Behind Firewall with Port Forwarding) ..............106 H.460 Gatekeeper with Firewall Traversal ....................

  • Page 7: Introduction

    Features  SVC100 is an endpoint, SVC500 is a 6 ways MCU, both support multipoint license for up to 4 / 6 / 8 / 10 / 16 sites  Support H.323, SIP standards, SIP TLS, Microsoft Lync 2013, Skype for Business 2015 communication protocols ...

  • Page 8: Package Contents

    Package Contents The following items are included in the package. Please check if each item is available before using. 1. Main System 10. HDMI Cable x 2 2. Camera 11. Camera Cable 3. Microphone 12. RJ-45 Cable 4. Remote Controller 13.

  • Page 9: Installation

    Installation Getting Familiar with the SVC -Series SVC includes Main System, MIC, Camera and Remote Controller. Main System Front Panel: Name Function (1) LED Indicator Show the status of LAN connection. - Solid Green: LAN connection is successfully - Flash Green: Data transmission is processing through the LAN connection.
  • Page 10 Back Panel: (3) (4) (5) (6) (7) (8) (9) Name Function (1) LAN Port Use the RJ-45 Ethernet cable to connect an IP-based network to the LAN port. (2) USB Port To connect the USB storage for system log saving and FW upgrade. (3) HDMI-2 Port Connect the HDMI cable to the HDMI-2 output port located on the back panel, and connect the other end of HDMI cable to a display device to output...

  • Page 11: Mic

    Name Function Mute/Unmute the Mic. Blue: Unmute; Red: Mute (1) Mute Outputs audio signal from the MIC to main system. (2) MIC OUT Port (3) MIC IN Port Receive audio signal from the second MIC and pass it through the MIC OUT to the main system.

  • Page 12: Remote Controller

    ” batteries (included). Make sure the batteries cell battery CR2025 are installed properly before using the remote controller. Aim the remote controller at the infrared sensor of your AVer SVC camera to remote control the unit. Name Function (1) Camera input...
  • Page 13 Name Function - Press to change the screen layout. (9) Layout - Press and hold can switch to dual screen mode. This splits the video conferencing screen and present screen onto two separate monitors (two monitors must be connected to use the feature, one through HDMI-1 and one through HDMI-2).
  • Page 14 Name Function (18) Snapshot Capture the image from the camera (OSD menu is not included) and save to external USB pen drive. - Press to select to control either near site or (19) Far/Near far site camera. The cam ctrl icon will appear on the screen to indicate which site’s camera you are controlling.

  • Page 15: Connections

    Connections Before making the connections, make sure all devices are powered off. Refer to the illustrated connections below and also to the user manual of the device you are connecting to the SVC100/500 system.  Make sure all connections have been connected successfully before powering on the system.

  • Page 16: Connecting Monitors (Hdmi Out)

    Locate the HDMI input port of the graphics display device and connect it to HDMI OUT ports of the AVer SVC with the supplied HDMI cables. You can connect the HDMI-1 OUT ports and HDMI-2 OUT ports at the same time upon a dual screen configuration.

  • Page 17: Connecting The 2 Nd Camera (Hdmi In)

    MIC cable with the blue tag to MIC OUT port.  Press the button on the top of AVer SVC-MIC to mute/un-mute the MIC.  Please connect the cable to the port follow by the color on the cable and port, ex. red to red.

  • Page 18: Connecting The Lan (Rj-45)

    Connecting the LAN (RJ-45) Connect the LAN port of AVer SVC to a RJ-45 wall jack or Ethernet hub with the supplied RJ-45 cable.  It is requires an IP-based network before beginning LAN connection. Connecting the Power (DC 12V) Connect the power adapter to a standard 100V~240V AC power outlet with the supplied power adapter and power cord.

  • Page 19: Connecting Pc (Hdmi In/Dvi In)

     To share the video signal from the computer, press PRESENTATION and select “HDMI” or ”DVI” source. Connecting the Audio (Audio In/Out) AUDIO IN: Locate the AUDIO output port of the Laptop or Desktop and connect it to AUDIO IN port of AVer SVC with the supplied 3.5mm Audio cable.

  • Page 20: Usb Storage (Usb Ports)

    AUDIO OUT: Locate the AUDIO in port of the LCD TV speaker or normal speaker and connect them to AUDIO OUT port of SVC with a RCA cable. USB Storage (USB Ports) SVC main system supports three USB2.0 interface(two at back side, one at front side) for saving data. [Note] The USB ports only support USB pen drive for F/W upgrading and saving log file;...

  • Page 21: Install Cable Retainer

    Install Cable Retainer Use cable retainer to prevent cable to off from MIC. 1. Connect the cables. 2. Slide the cable retainer into calbes. Cable retainer 3. Screw tight to fix the cable retainer on MIC. Screw tight the cable retainer...

  • Page 22: Camera And Microphone Introduction

    This chapter explains the best way to position SVC in a conference room. Using the Camera SVC100/500 includes a detached camera that can pan (  ± 100 deg. range), tilt (  ± 25 deg. range) and zoom (total 18x) by using the and zoom +/- buttons on remote controller.

  • Page 23: Positioning The Mic

    Positioning the MIC The best distance for SVC-MIC to receive audio signal is within 3m. The SVC-MIC can connect up to 4 in one chain. Single Microphone Two Microphones...

  • Page 24: Aver Svc Wizard Setup

    AVer SVC Wizard Setup For the first time using AVer SVC system, the Installation Wizard will guide the user to setup SVC system step by step. After completing the wizard setup, user may start to use the SVC system. In Installation Wizard, user can use the following buttons on remote controller to move between the selections and make/confirm selection.

  • Page 25: Language

    Language Select the language of the SVC system. Press to expand the drop-down list. Then, button to move the selection and press to make the selection. After selecting, press to move to Next option and press to go next step. Site Name Assign a name for SVC system.

  • Page 26: Public Ip Configuration (Outside Of Firewall)

    Public IP Configuration (Outside of Firewall): Your SVC system is connecting directly to the internet. Select the IP mode. Obtain IP address by DHCP: Configure the system to automatically obtain an IP address from the DHCP server. The SVC system will automatically get an IP address which assigned by your DHCP server on LAN.

  • Page 27: Private Ip Configuration (Behind Firewall Port Forwarding)

    IPv6: IPv6 is an evolutionary upgrade to the Internet Protocol. IPv6 will coexist with the older IPv4 for some time. IPv6 addresses are 128-bit IP address written in hexadecimal and separated by colons. Select and enter the following information and click Apply to save the settings. To go to next step, click Next option and click Back to go back to Network Setting step.
  • Page 28 Static IP: Configure the system to use the assigned IP address. Select this when the public IP address is available. Enter the following information and click Apply to save the settings. To go to next step, click Next and click Back to go back to Network Setting page. 1.

  • Page 29: Sip Settings

    SIP Settings Session Initiation Protocol (SIP) allows you around the world to communicate using your supported devices over the Internet. After setting network, user can choose to setup SIP or Skip SIP setting. To setup SIP, enter or select the following information 1.
  • Page 30 SIP Server Registration A typical SIP session involves a client requesting a session with a SIP server. After the request is received, the SIP server returns a response to the user indicating the availability of the session. After setting SIP, user can choose to setup SIP Server Registration or Skip. To setup SIP Server Registration, enter the following information and click Register to save the settings.
  • Page 31 Date and Time Setting Setup the SVC system date and time. User can choose to use NTP server to adjust the date/time or manually enter the current date/time. Network Time Protocol (NTP) Network Time Protocol (NTP) is a protocol that is used to synchronize system clock times in a network of device.

  • Page 32: Aver Svc Operation

    Connecting the camera, microphone, main system, display and power, press the power button to turn on SVC. Power button starts blinking blue light, AVer logo shows up followed by an animation and music. In 30 seconds camera image and home screen appear on screen. Aim the remote controller to camera and start configuring AVer SVC.

  • Page 33: Camera And Mic Icons

    Camera and MIC Icons On the upper left-hand corner of your home screen, you may see camera and MIC indications. “Camera When camera removed, Disconnected” warning message is displayed and screen is blue. When is displayed on that screen, it means far site remote can be operated by remote controller.

  • Page 34: System Info

    System Info Select (Info) button on setup menu to enter to system information page. - Local Site Info: It shows the relative information about your SVC main system including Site Name, Model name, Maximum Allowable Sites, IP Address, MAC Address and System Version.

  • Page 35: Dial

    Call Type AVer SVC supports H.32, SIP, SIP Only Voice calls. H.323 is commonly used to communication to other videoconferencing room systems. SIP is commonly used to communicate with other VoIP devices.

  • Page 36: Hang Up The Call

    Call Quality For the Call Quality selection, enter the desired call quality (or network bandwidth) from the drop-down list (default or 64K up to 4M bit per second). Select the “Call” on the Dial configuration screen then press to make a call. Make sure the network jack is plugged in and network is working properly before making a call;...

  • Page 37: Video Layout

    Video Layout  Video layout on multisite connections is shown as following figure.  When only 2 points connection with content sharing, user can have 7 layout to choose which screen layout shows content sharing and far sit view only. ...

  • Page 38: Phonebook

    Phonebook Phonebook allows you to create and edit contact information, group contacts by category, search contacts then make a call. The group and contact (site) name in the directory will be sorted in alphabetical order. You may use the WebTool to edit or import the phonebook entries too.
  • Page 39  Input Group Name: Enter a name for the group.  Input Mailto: Enter an email address for receiving files upload notice.  Input Google Account: Enter a google account to receive file upload notice from the mail account that you have setup in “Input Mailto”.
  • Page 40 If the Group data are over one page, you can also press “Green” button or “Blue” button to Page Up or Page Down.
  • Page 41 Edit Group Select Phonebook │ Group and press Select the name you want to modify in the group list. Select “Edit Group” and press Modify the information and select “Save” to save the revised information. Auto Upload: Enable/disable uploading the record and snapshot files to google drive automatically.
  • Page 42 Add Contact from Group List Select Phonebook │ Group and press Select the Group name you want to add to Contacts List. Select “Edit Group” and press Confirm the Group Name what you want to add to the contacts list and then select “Contacts List”.
  • Page 43 Select “Save" to save the Group name and added site to the contacts list. The selected Group name and added site will be added into the contacts list. Delete Group Select Phonebook │ Group and press Select the name you want to remove in the group list.

  • Page 44: New Site (Contact In Phonebook)

    Group Call Select Phonebook │ Group and press Select the name you want to select in the group list. Select “Group Call” and press SVC system will star to call the site point in selected group. To stop calling, select Cancel. New Site (Contact in Phonebook) New Site allows you to create and edit the information to each site.
  • Page 45 Select the desired call quality value in the drop-down list. Select “Save” to store the newly added site contact.
  • Page 46 Edit New Site Select Phonebook │ Contacts List and press Select the contact you want to modify and press Select “Edit Site” and press In the Edit Site screen, you many change the Group name, Site Name, H.323. SIP and Call Quality.
  • Page 47 Delete New Site Select Phonebook │ Contacts List and press Select the contact you want to delete and press Select “Delete Site” and press Select “Yes” to remove the selected contact and “No” to cancel contact deletion. The selected contact will disappear in the Group-Site list when deleted.

  • Page 48: Contacts List

    Contacts List Contacts List shows you all of the contacts that you have created and saved. You can select the contact from the Contacts List directly for modifying or deleting. In the Contacts List configuration screen, you can also use the “Yellow”...

  • Page 49: Favorite

    Favorite AVer SVC allows you save up to 10 most used contacts in the favorite list. Select Phonebook │ Favorite and press Select which line (0~9) do you want to save the favorite contact and press Select the contact from the pop-up Group Site list and press “Red”...

  • Page 50: Call History

    Call History The Call History allows you to check the incoming/outgoing calls made and their status. You can also make a call by selecting it in the Call History list. Call Status Select Call History and press The Call History will show you the IP address or the Site name with call type, Call Date/Time, Duration, and Call status.
  • Page 51 Make a Contact from the Call History You can also save the call in/out information into your contacts list. Select Call History and press Use the buttons to move the selection and scroll up and down in the call history list. and select “Save”...

  • Page 52: Settings

    Settings The Settings allows you to modify system setting, authority of administrator, monitor setting, and adjust date and time. Call Settings Call Setting set the system to enable/disable auto answer, set the default call quality, and enable/disable Advanced Encryption Standard which ciphers the data to protect against unauthorized data access.
  • Page 53 Default Call Quality SVC main system supports 64K,128k, 256k, 384k, 512k, 768k, 1024k, 1152k, 1472k, 1536k, 1920k, 2048k , 3072k, 4096k selection for default call quality. By default, it is set to 512k. Enable/Disable AES Advanced Encryption Standard (AES) encrypts the data that is being transmitted during a video conferencing to provide protection against unauthorized data access.
  • Page 54 Max. Transmitting/Receiving Bandwidth This function allows you to specify the maximum bandwidth of the outbound and inbound calls. AVer SVC system supports up to 36M. Voice Activated Layout Switch During the video conferencing, the SVC...

  • Page 55: System Settings

    For example: Figure 1 System Settings System Settings allows you to enter or change your system’s site name which will appear on the screen during the call session for the other party to identify you, set Language, the time for Auto Power off and enable/disable Keypad Tone function for your main system.
  • Page 56 Auto Power Off Mode Auto Power Off Mode allows you to set the time to power off your system automatically after idling. Select General Setting and press to select System Settings and press Select the time from the Auto Power Off Mode drop-down list (OFF/30Minutes/ 1Hour/2Hours/3Hours/4Hours).

  • Page 57: Administrator

    Administrator Enable Web Admin Select General Setting and press to select Administrator and press Here allows you to enable administrator authority of Web Tool. When you access to Web Tool, a password is required. The default password is “1234”. Enable Admin Select General Setting and press to select Administrator and press...
  • Page 58 Change EZDraw Password Select General Setting and press to select Administrator and press Here allows you to change password of EZDraw. EZDraw password is used when user use EZDraw on tablet to connect to SVC system. SVC system support up to 10 users to connect to SVC system by EZDraw.
  • Page 59 Save System Log If you encounter unknown issues and are unsure of how to troubleshoot the unit, sending us the saved system log data to help us solve your problem faster. Insert a USB Flash drive into the USB Port(on front panel and back panel) of the SVC main system. Select “Save”...
  • Page 60 Far End Camera Control Select the “Far End Camera Control” check box to enable the far site to control your camera. By default, this function is enabled.

  • Page 61: Monitor

    Monitor SVC main system allows you to connect dual monitor. In the Monitor configuration screen, you can configure the Aspect Ratio and Screen Saver to each monitor. Select General Setting and press to select Monitor and press Select Screen Saver time (OFF/10 Minutes/20Minutes/30Minutes/60Minutes) from...

  • Page 62: Date And Time

    Date and Time Date and Time allows you to set the Date and Time formats, adjust the time setting and change the time zones around the world and countries. Date Format Select General Setting and press to select Date and Time and press Select Date Format...
  • Page 63 NTP Server The Network Time Protocol (NTP) allows administrators synchronize network computers to a main server. This keeps all network machine clocks on the same time. Enter the NTP Server name that you want to follow. Timezone Timezone allows you to adjust the time when you are in a different country or area so that you can keep the same time with your original area.

  • Page 64: Reset System

    Reset System The Reset System allows you to reset your main system to factory settings, which will clear phonebook entries and call history. Make sure to back up the information before resetting the system. Default Setting Reset: LAN configuration, video/audio codec selection, call settings and so on will be reset.

  • Page 65: License

    License SVC can purchase license to increase call-point up to 16 call-points. To purchase license, please contact your sales dealer. Select Add License to enter license serial number. Press keypad button on remote and enter the license serial number. After entering, select OK to back to License enter page.

  • Page 66: Default Layout

    Default Layout You can select the layout for call conference. There two type of layout – Layout without content and Layout with content. Layout without content: Only display call video, no content share screen. There 4 layouts can be chosen. During the call conferencing, the display layout will be the layout that you has chosen.

  • Page 67: Video/Audio

    Video/Audio In Video/Audio configuration screen, you can set the MIC gain level, select the preferred video and audio codecs and adjust the camera functions. Select Settings and press , then, press to select Video/Audio. Camera Camera allows you to set the White Balance, Exposure, Sharpness, and Frequency for your camera.
  • Page 68 Daylight: You can use Daylight settings only when shooting in very bright sunlight, as it can produce bluish results on overcast days. Fluorescent: You can use Fluorescent setting to cancel out the green or blue cast, which can produce sickly-looking results on human skin. Tungsten: This setting assumes a color temperature of around 3,200k and is suitable for most tungsten lamps that normally emit a yellow light.
  • Page 69 Camera Focus Mode One Shot: The camera only will do the focus adjust at beginning. Face Detection: The camera will adjust focus base on the face that is nearest to camera. The camera only will do the focus adjust at beginning.

  • Page 70: 2Nd Camera Setting

    2nd Camera Setting Camera Protocol Select the protocol of the camera – VISCA, Pelco-D, Pelco-P. Camera Protocol Select the baud rate of the camera. Data Bits Set the data bits value.
  • Page 71 Stop Bits Set the stop bits value. Parity Set the parity value. Camera Control Port Select the port of camera control.

  • Page 72: Microphone

    If MIC Input Source is Audio in, only “far site” can be heard the audio sound. [Note] When audio input port is connected with audio device and enable “Sending Audio Via Line-in to” function, the AVer MIC is disabled.
  • Page 73 Sending Audio Via HDMI-in to Send the audio through the device that is connected at HDMI input port. You can choose which site or both site can hear the audio sound. Broadcast Support(HDMI-2) This function allows you to hear own talking voice during video conferencing through the stream media device that is connected on HDMI-2 port of SVC main unit.

  • Page 74: Video/Audio Codecs

    H.261,H.264, H.263+, H.263, H.264HP, H264SVC [Note] 1. H.261 is always mark by default. 2. H.264SVC only work with AVer SVC system and default is disabled. For Presentation: H.263, H.263+, H.264, H.264HP, H264SVC For Audio: G.728, G.722.1C, G.722.1*, G.722, G.711, AAL-LD ...

  • Page 75: Network

    LAN Configuration AVer SVC supports IPv4 and IPv6 internet protocol for your configuration. IPv4 is the most widely deployed internet protocol used to connect devices to the internet. IPv4 uses a 32-bit address scheme, written in decimal as four numbers separated by periods. Each number can be zero to 255. For example, 192.168.0.1 could be an IP address.
  • Page 76 IP Address Type DHCP: Configure the system to automatically obtain an IP address from the DHCP server. Static IP: Configure the system to use the assigned IP address. Select this when the public IP address is available. PPPoE: Use when your network is a ADSL/DSL type connection.
  • Page 77 Default Gateway A gateway is a network point that acts as an entrance to another network. Enter the gateway address when the system does not automatically obtain the gateway. Preferred/Alternate DNS Server Domain Name System (DNS) servers convert human friendly names (ex: www.example.com) to IP addresses (218.77.272.166) that let machines be found on the network.

  • Page 78: Ipv6

    IPv6 IPv6 is an evolutionary upgrade to the Internet Protocol. IPv6 will coexist with the older IPv4 for some time. IPv6 addresses are 128-bit IP address written in hexadecimal and separated by colons. An example IPv6 address could be written like this: 300E:1389:3030:72EB:1D71:414B:1079:6AF3. Some types of addresses contain long sequences of zeros that can be compressed (the address of fc00:0000:0000:0000:0000: 0000:0000:0001 can be compressed to fc00::1.
  • Page 79 Prefix Length Prefix Length allows you to place as many IPv6 devices as the underlying network medium allows. Default Gateway Enter the IP address of default gateway when IP address type is in “Auto” mode. After finishing all settings, select “Apply” to active the changed settings.

  • Page 80: Advance Network

    Advance Network Configure 802.1x and VLAN settings. Select Network │ Advance Network and press EAP 802.1x  Enable 802.1x: Enable/disable 802.1x protocol. IEEE 802.1X is an IEEE Standard for port-based Network Access Control (PNAC). It provides an authentication mechanism to devices wishing to attach to a LAN or WLAN ...

  • Page 81: Firewall

    Firewall Configure the following items to setup the Firewall. Select Network │ Firewall and press Configure the following relative items to setup the Firewall. TCP/UDP Ports By default, the system communicates through TCP/UDP ports in the range from 30000 to 30299.

  • Page 82: Sip

    NAT Configuration AVer SVC supports NAT systems that use the internal IP addresses to communicate with other devices outside the LAN. NAT Public (WAN) Address The NAT public address must be entered when you enable the feature on NAT configuration.
  • Page 83 SIP Site Name Enter the SIP site name for others to identify. The SIP site name may be the same or different then the domain for Web activity. Inter Protocol Select internet protocol check box to enable IPv4 or IPv6 protocol using. SIP Transport Protocol Select the SIP Transport Protocol type from the drop-down list for using.
  • Page 84 SIP Port Change this value only if you use specific settings in your network system. By default, the SIP port is set to 5060. BFCP Enable presentation sharing function in SIP. It allows you to share the presentation file screen to other caller in video conference meeting.

  • Page 85: Sip Configuration

    STUN Port Enter port number of STUN server. Enable STUN Server Mark to enable STUN server function. SIP Configuration A typical SIP session involves a client requesting a session with a SIP server. After the request is received, the SIP server returns a response to the user indicating the availability of the session. 1.
  • Page 86 Become a Server: Set SVC main system as a SIP server. [Note] Only allow the users are registered on SVC100/500 SIP server can make a connection. OFF: To deactivated using SIP. Become a Client: Select Operating Mode is “Become a Client” in SIP Configuration. Then, enter the following information to register to SIP server.
  • Page 87 Password Select Password and press to enter using password. Registrar Server Registrar Server accepts registrations from users and places these registrations, (which is essentially location information), in a database known as a location service. Enter the Registrar Server name that you want to use. Proxy Server Proxy Server is computing device (typically a server) that interfaces between data processing...
  • Page 88 Account Active Select “Account Active” check box and press to activate/deactivated. Next, go to Register button and press register to the SIP server. Become a Server: Select Operating Mode is “Become a Server” in SIP Configuration. Then, enter the following information to be a SIP server. Authentication Mode Select authenticate way to authorize SIP client.
  • Page 89 Server ID The SIP server’s ID that wants to connect. The default server ID is “1000”. Domain Name Enter the domain name. Client to Client To make a 1 to 1 call meetings through the registered SIP server to other SVC system, EZMeetup, or 3rd party conference device.

  • Page 90: Gatekeeper

    Registered Users List all registered SIP client. Gatekeeper The Gatekeeper in AVer SVC serves the purpose of translating services from E.164 IDs to IP addresses in an H.323 network. Select Network │ Gatekeeper and press Configure the following relative items to setup the Gatekeeper.
  • Page 91 H.323 Extension Enter a numeric value for the gatekeeper to identify your system further. Gatekeeper Address Enter the IP address for the gatekeeper server. Authentication Select the “Authentication” check box to activate gatekeeper authentication if gatekeeper requires authentication. User Name and Password: Enter the user name and password for gatekeeper authorization.
  • Page 92 Connect to Gatekeeper Select this check box to Activate/deactivate gatekeeper.  Make sure to setup the Gatekeeper before setting up the Firewall. Enable H.460 Firewall Traversal If you want to enable the H.460 Firewall Traversal, please set the following ports in port forwarding in your firewall before start installing your SVC.

  • Page 93: Skype For Business

    Skype For Business Setup the Skype for Business account for SFB call. [Note] SVC supports Lynk2013 and Skype for Business2015. Select Network │ Skype For Business and press Account/Password: Enter your Skype for Business account and password. Server: Mark and enter the IP address of Skype for Business server if you have own a Skype for Business server.

  • Page 94: Rtmp

    RTMP Setup a live broadcast during the video conferencing to share the ongoing video conferencing. Select Network │ RTMP and press RTMP URL: You can live broadcasting the live video conferencing to live broadcast web site such as Youtube. User needs to go to Youtube to open a live broadcast and get the live broadcast URL for upload video to.
  • Page 95 Test Command To ping or traceroute the far site device. Select Network │ Test Utilities and press Select Test Command and press - Ping: Ping is used to test the reachability of a host on an Internet Protocol (IP) network, and to measure the round-trip time for messages sent from the originating host to a destination and echoed back to the...

  • Page 96: Web Configurations

    Web Configurations You can use the internet browser to access your AVer SVC system through a LAN RJ-45 cable to setup a AVer SVC system remotely. You can also access the Phonebook to add, edit and delete entries, view and download the call history, update the system, and restore your previous settings. For web configurations, your AVer SVC system default IP address is: 192.168.0.1.
  • Page 97 After login, user should see the video screen of local site. is indicated in background view mode. is indicated in live view mode. Click icon can call out on-screen remote controller. You can use mouse to click the on-screen remote controller to operate functions on WebTool. Click button can switch to numeric pad and phonebook button.
  • Page 98 Click “ ” can call out setup menu.  You can use the mouse to click the specified icon for a selection.  In WebTool, all functions are same as on SVC system.

  • Page 99: Phonebook

    Phonebook Edit and Save 1. Locate and open the file using MS Excel and select Office XML Handler to create a schema based on the XML source data. 2. Edit the file. 3. Make sure to save the file as XML Data so it can be uploaded back to the system.

  • Page 100: Download Phonebook Entries

    SVC system. Upload Phonebook Entries Upload allows you to upload the data that you have edited or added from your WebTool to your AVer SVC system. 1. Click Phonebook │ Upload/Download.

  • Page 101: Ldap Setting

    LDAP Setting Setup your LDAP server then download your online phonebook. 1. Click Phonebook │ LDAP Setting 2. Enter the following information:  Server Address: Enter LDAP server IP address.  Username: Enter username of LDAP server.  Password: Enter password of LDAP server.

  • Page 102: Upload Files Setting (Group Call Only)

    Upload Files Setting (Group Call Only) You can setup to upload recording and snapshot files that are recorded and snapshot during the group call to the google drive. The files will be upload to google drive after conferencing call was finished an one hour later, but during an one hour there are no any conference call and operations are made.

  • Page 103: General Setting

    General Setting Enable Record Allow/dis-allow user press record button on remote control to record. 1. Click Settings │ General Setting │ System Setting 2. Mark/um-mark Enable record check box. Dual Stream Bandwidth Adjustment Adjust bandwidth of presentation and live video. 1.

  • Page 104: Update System

    Update System You can update the latest SVC firmware to your AVer SVC system from AVer SVC WebTool. Click General Setting │ System Update Click “System Update”. Click “Select” to browse and locate the downloaded firmware file .dat. Click “Submit” to begin the system update or Cancel to stop this operation.

  • Page 105: Ez Join

    Easy for joining a MCU bridge or cloud call. In Dial screen, you has option to create few entries for most commonly used bridge/cloud call. Those entries are defined by a XML config file. Please contact the AVer support team ( ) to get the XML config http://www.aver.com/Technical-Support file.

  • Page 106: Customized Logo And Boot Animation

    Customized Logo and Boot Animation User can change logo icon and boot animation file. 1. Please enter the following URL in your browser. Http://SVC’s IP address/admin/customization/logo-manage.html 2. The customization screen will show. 3. Click “Upload” button and choose the logo/animation file. File for logo and animation are some limitations: - Logo file: file size is less or equal to 1MB and resolution is 132 x 55 pixels.

  • Page 107: Troubleshooting

    Video conference call is established but no video or voice. If you are connecting to AVer SVC with firewall, make sure you have done the port forwarding correctly. For non H.323 ALG firewall, please set the NAT configuration and the WAN IP address on AVer SVC system is entered.

  • Page 108: Network

    Network The LAN connection is fail. Make sure you have changed your default IP address. The default IP address is 192. 168.0.1, in order not to conflict with other devices in the same LAN, please change your IP address at the start.
  • Page 109 4. Disable intranet sites in Compatibility View. Go to “Tools │ Compatibility view settings”.

  • Page 110: Others

    Ensure you are not calling to a system that has already up to maximum call-in limitation. Forget the administrator password. Please contact AVer technical support for assistance. Unable to control the far end camera. Make sure the “Cam Ctrl”...

  • Page 111: Scenarios For Lan Connection

    Scenarios for LAN Connection Public IP Configuration (Outside of Firewall) Your SVC system is connecting directly to the internet. Internet 1. From the remote press “Home” > > “Settings”. > “Network”. 2. Press 3. Select “LAN Configuration”. 4. And In the drop-down list “IP Address Type”, choose “Static IP”, “DHCP”...

  • Page 112: Private Ip Configuration (Behind Firewall With Port Forwarding)

    Private IP Configuration (Behind Firewall with Port Forwarding) Please make sure you have set the following ports in port forwarding in your firewall. Port Function Type 1719 Gatekeeper 1720 H.323 Call setup Signaling and Control for audio, video, 30000~30999 TCP and UDP content, and data/FECC 80, 443 HTTP Interface (WebTool)

  • Page 113: H.460 Gatekeeper With Firewall Traversal

    7. In the Network page, go to “Firewall”. 8. Select “ON” in the NAT Configuration check box and enter the IP address in the “NAT Public (WAN) Address” field. 9. Press the “Home” button on the remote to return the home menu. 10.
  • Page 114 6. In the Network page, go to “Gatekeeper”. 7. Enter the IP address of your Gatekeeper in the “Gatekeeper IP Address” field and enable the “Connect to Gatekeeper” check box. 8. Enable the “Enable H.460 Firewall Traversal” option. 9. Press the “Home” button on the remote to return the home menu.

  • Page 115: Remote Control Battery Safety Information

    Remote Control Battery Safety Information Store batteries in any cool & dry place. Do not dispose used batteries in domestic waste. Dispose batteries at special collection points or return to stores if applies. Remove the batteries if they are not in use for long period of time. Battery leakage and corrosion can damage the remote control, dispose batteries safely.

  • Page 116: Limited Warranty

    Except for the foregoing, the Product is provided “AS IS.” In no event does AVer warrant that You will be able to operate the Product without problems or interruptions, or that the Product is suitable you’re your purposes. Your exclusive remedy and the entire liability of AVer under this paragraph shall be, at AVer’s option, the repair or...

  • Page 117: Limitation Of Liability

    AVer has advised of the possibility of such damages. AVer’s total, aggregate liability for damages of any nature, regardless of form of action, shall in no event exceed the amount paid by you to AVer for the specific product upon which liability is based.

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