AVer HVC series User Manual
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AVer HVC series User Manual

Aver hvc series video conferencing
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Introduction ........................................................................................................................................... 1
Package Contents .................................................................................................................................. 1
Getting Familiar with the AVer HVC ........................................................................................................ 2
Main System .................................................................................................................................... 2
MIC................................................................................................................................................... 3
Camera ............................................................................................................................................ 3
Remote Control ................................................................................................................................ 4
Making the Connections ......................................................................................................................... 6
Monitor ............................................................................................................................................. 6
Camera ............................................................................................................................................ 6
MIC................................................................................................................................................... 7
LAN .................................................................................................................................................. 7
Power ............................................................................................................................................... 7
Computer ......................................................................................................................................... 8
DVD player or Camcorder ............................................................................................................... 8
Central System via RS-232 ............................................................................................................. 9
Setting Up AVer HVC .............................................................................................................................. 9
Camera ............................................................................................................................................ 9
Infrared Sensor (IR) ......................................................................................................................... 9
Installing the L-Bracket .................................................................................................................. 10
Positioning the MIC ........................................................................................................................ 10
Running the AVer HVC .......................................................................................................................... 11
Navigating the Menu and Settings .................................................................................................. 11
Using the On-screen keyboard and numeric pad ........................................................................... 11
Home Menu Screen .............................................................................................................................. 12
Cam Ctrl ......................................................................................................................................... 12
Adjust the AVer HVC Camera ................................................................................................... 12
Dial ................................................................................................................................................. 13
Making a Call ............................................................................................................................ 13
Phonebook ..................................................................................................................................... 13
Add Group ................................................................................................................................. 14
Edit Group ................................................................................................................................. 15
Delete Group............................................................................................................................. 16
Add Phonebook Entries ............................................................................................................ 18
Edit Phonebook Entries ............................................................................................................ 20
Delete Phonebook Entries ........................................................................................................ 21
Call History ..................................................................................................................................... 22
Check the IN/OUT Calls ........................................................................................................... 22
Make a Call in Call History ........................................................................................................ 23
Settings .......................................................................................................................................... 24
Administrator .................................................................................................................................. 24
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ENGLISH

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  • Page 1: Table Of Contents

    ENGLISH Introduction ............................1 Package Contents ..........................1 Getting Familiar with the AVer HVC ......................2 Main System ............................ 2 MIC..............................3 Camera ............................3 Remote Control ..........................4 Making the Connections ......................... 6 Monitor ............................. 6 Camera ............................6 MIC..............................
  • Page 2 Network Test ..........................45 Test the Video and Audio ......................46 Save and Send the System Log ....................47 Managing the AVer HVC System Using the WebTool ..............48 Access using an Internet Browser: ....................48 Cam. Control ..........................48 Add, Edit and Delete Phonebook Entries ..................
  • Page 3 Call using Call History ....................... 59 End MCU Call ........................... 60 Record Video ............................. 60 Playback the Recorded Video on AVer HVC ................61 Playback the Recorded Video using AVer VCplayer ..............62 Using VCLink Mobile ........................63 Using the VCLink Desktop ....................... 64 Troubleshooting ..........................

  • Page 5: Introduction

    ENGLISH Thank you for choosing AVer video conferencing solutions. The HVC series is designed to provide HD video conferencing with all the features needed to see immediate benefits to online collaboration and communication. Make sure the following items are in your HVC package.

  • Page 6: Getting Familiar With The Aver Hvc

    ENGLISH Main System Main system front panel (fig. 1.1) Name Function (1) USB Ports Save captured images or record meetings on to a USB flash drive. (2) Network Status Displays network connection status. (3) Power Turn on/off main system. AUX MIC IN MIC IN VGA IN VIDEO IN...

  • Page 7: Mic

    ENGLISH Name Function (11) CAMERA IN Connects the camera to the main system. (12) DC 19V Connects the power adapter to the system. (fig. 1.3) Name Function (1) Mute Mute/Unmute the Mic. (2) MIC OUT Outputs audio signal from the MIC. (3) MIC IN Receives audio signal from the second MIC and passes it thru the MIC OUT to the main system.

  • Page 8: Remote Control

    Remote Control The remote control requires two (2) “AAA” size batteries (included). Make sure the batteries are installed properly before using the remote. Aim the remote control at the AVer HVC camera infrared sensor to operate the unit. * Available in AVer HVC310 model only.
  • Page 9 ENGLISH Name Function camera, S-Video, or Video. (13) Far/Near Select to control either near site or far site (21) (22) (20) camera. The cam ctrl icon will appear on (23) (19) the screen to indicate which site’s camera you (18) (1 ) (17) are controlling.

  • Page 10: Making The Connections

    Locate the VGA/HDMI input port of the graphics display device and connect it to VGA OUT/HDMI OUT port of the AVer HVC. Both VGA OUT and HDMI OUT can be used at the same time, allowing you to switch to dual screen mode.

  • Page 11: Mic

    AUX MIC IN MIC IN VGA IN VIDEO IN DC 19V Connect a RJ-45 cable from your it from the LAN port of AVer HVC to a RJ-45 wall jack or Ethernet hub. Requires an IP-based network. RJ-45 wall jack RJ-45 cable...

  • Page 12: Computer

    Locate the S-VIDEO, VIDEO and AUDIO output port of the media player (i.e., DVD player) or camcorder and connect it to S-VIDEO IN, or VIDEO IN and AUDIO IN port of AVer HVC.  Make sure the NTSC/PAL switch setting is set to match your TV system.

  • Page 13: Central System Via Rs-232

    Camera The AVer HVC camera can be panned (Ø +- 100 deg range), tilted (Ø +- 25 deg range) and zoomed (7X) with the use of the ▲, ▼, ◄ and ►, and Zoom +/- buttons on the remote control.

  • Page 14: Installing The L-Bracket

    2. Remove the adhesive cover and place the L- bracket on the LCD monitor. 3. Place the HVC camera on top of the L-bracket. Positioning the MIC The microphone reception is ideal when placed within 3m of any speaker. AVer (single microphone) AVer MIC1 MIC1...

  • Page 15: Running The Aver Hvc

    ENGLISH Upon running the AVer HVC for the first time (or the system has been reset), the system will instantly direct you to the Quick Start menu. See Quick Start. Navigating the Menu and Settings 1. In the Home menu, press ► and ◄ on the remote to toggle between the 5 selections.

  • Page 16: Home Menu Screen

    There are 5 selections on the Home menu screen: Cam Ctrl, Dial, Phonebook, Call History, and Setting. Upon running the AVer HVC, the Home menu screen will be displayed. Simply use the ► and ◄ buttons to move between selections and press to select.

  • Page 17: Dial

    ENGLISH Dial Dial allows you to make a call by entering the IP address and call quality setting. To Make a Call Using Dial 1. Select Dial and press . The on-screen numeric pad will appear. To set the Call Quality, use ▲, ▼, ◄ and ► buttons to move the selection box to the Call Quality drop- down list and press to select the value.

  • Page 18: Add Group

    ENGLISH Add Group 1. Select Phonebook and press 2. Select Group and press In grouping the contacts, you can easily categorize the contacts into a specific group such as client, vendor, company, branch, etc. 3. Select New Group and press 4.

  • Page 19: Edit Group

    ENGLISH 5. The new group name will be saved and displayed in the Group list. Edit Group 1. Select Phonebook and press 2. Select Group and press 3. Select the name you want to modify in the Group list. 4. Select Edit Group and press...

  • Page 20: Delete Group

    ENGLISH 5. Use the ▲, ▼, ◄ and ► buttons to move the selection in the on-screen keyboard and press make a selection. Select and press to save the revised group name. 6. The revised group name will be saved and displayed in the Group list.
  • Page 21 ENGLISH 3. Select the name you want to remove in the Group list. 4. Select Delete Group and press 5. Select “Yes” to remove the selected group name and “No” to cancel group name deletion. 6. The selected group name will no longer appear in the group list when deleted.

  • Page 22: Add Phonebook Entries

    ENGLISH Add Phonebook Entries 1. Select Phonebook and press 2. Select New Site and press 3. Select the Group name. 4. Select Site Name box and press...
  • Page 23 ENGLISH 5. Use the ▲, ▼, ◄ and ► buttons to move the selection in the on-screen keyboard and press make a selection. Select and press when you are done to save the new site name. 6. Select the IP address box and press 7.

  • Page 24: Edit Phonebook Entries

    ENGLISH 9. Select Save to store the newly added site contact and Cancel to undo adding contact. Edit Phonebook Entries 1. Select Phonebook and press 2. Select the contact you want to modify. 3. Select Edit Site and press...

  • Page 25: Delete Phonebook Entries

    ENGLISH 4. In the Phonebook > Edit Site screen, you may change the Group name, Site Name, IP Address, and Call Quality. 5. After making the changes, select Save to apply the new changes or Cancel to undo the changes and return to Phonebook menu.

  • Page 26: Call History

    ENGLISH 3. Select Delete Site and press 4. Select “Yes” to remove the selected contact and “No” to cancel contact deletion. 5. The selected contact will no longer appear in the group-site list when deleted. Call History The Call History allows you to check the incoming/outgoing calls and their status. You can also make a call by selecting it in the Call History list.

  • Page 27: Make A Call In Call History

    ENGLISH 2. The Call History will show the IP address or the Site name, Date and Time of call and Call status. Refer to the table below to check the call status. Call Status Answered Failed Make a Call in Call History 1.

  • Page 28: Settings

    ENGLISH Settings The Setting menu allows you to modify system settings, check the system info, test the system and watch recorded conference files. Administrator The Administrator allows you to set a password to prevent unauthorized users from changing the system settings, accessing WebTool, and VCLink feature. Enable/ Disable Administrator Setting 1.

  • Page 29: Quick Start

    6. You will be asked to enter the password again for confirmation. 7. The entered password will be saved. Press go back to previous menu. Quick Start The Quick Start is the recommended process for setting up the system if you are using AVer HVC for the first time.

  • Page 30: Setting Up The Aver Hvc

    ENGLISH Setup the AVer HVC 1. In the Home menu, click Setting and select System Settings > Quick Start. If the system is administrator password protected, you will need to enter the password to change the System Settings. 2. In the Quick Start menu, you can modify following...

  • Page 31: Set The Language

    ENGLISH Setup the Language 1. Select Language and press 2. Use the ▲ and ▼buttons and select from the language you prefer. 3. Press to change the system into the selected language. Setup the System Name 1. Select System Name and press 2.

  • Page 32: Lan Configuration

    ENGLISH LAN Configuration 1. Select LAN Configuration and press 2. In Obtain IP Address selection, select the type of IP and press DHCP – configures the system to  automatically obtain an IP address from the DHCP server.  Static IP – configures the system to use the assigned IP address.

  • Page 33: Network Setting

    Max. Transmitting/Receiving Bandwidth -  allows you to specify the maximum bandwidth of the outbound and inbound calls. AVer HVC system supports up to 4Mb.  Auto Call Quality – allows you to predefine a default outbound/inbound bandwidth. This setting will be used when “Auto”...

  • Page 34: General Settings

    ENGLISH General Settings In General Setting, you can enable/disable Far Control of Near Camera to allow the far site to control your Camera, select the system language, enable/disable Auto Power-off mode, change the display setting, set the system to automatically answer/reject the incoming calls, and setup the system date and time.

  • Page 35: Set The Language

    ENGLISH 4. Select Far Control of Near Camera. Enable to let the far site control your camera. Set the Language 1. Select Setting and press 2. Select System Setting > General Setting and press 3. Select Language and press to show the language list.

  • Page 36: Auto Turn Off Timer

    ENGLISH Set the Auto Turn Off Timer 1. Select Setting and press 2. Select System Settings > General Setting and press 3. Select the Auto Power-off Mode drop-down box and press . Then select the idle time before the system automatically turns off or OFF to disable this feature.
  • Page 37 ENGLISH 2. Select System Setting > General Setting and press 3. Select Monitor and press 4. Select the Monitor Aspect Ratio drop-down box and press . Choose the appropriate aspect ratio of the display device you using. If you want the system to automatically detect the right setting, choose Auto.

  • Page 38: Call Settings

    ENGLISH 6. Select the Screen Saver drop-down box and press . Then select the time for the system to automatically switch to standby mode or OFF to disable this feature. Press to make a selection. The screen will turn black when the system is in standby mode.

  • Page 39: Session Initiation Protocol (Sip)

    ENGLISH 3. Select Auto Answer and press . In the Auto Answer menu, select OFF to turn off Auto Answer, ON to answer the call automatically, and Do Not Disturb to automatically reject incoming calls. If you are already in a conference, even if the Auto Answer is turned on, you need to manually accept the next call.

  • Page 40: Enable/Disable Advanced Encryption Standard (Aes)

    ENGLISH 4. Set the SIP Port. Change this value only if you use specific settings in your network system. The default SIP port setting is 5060. 5. Select the Preferred Protocol and choose which type you want the system to use as default.

  • Page 41: Network

    ENGLISH Network Network allows you to set the network bandwidth, auto call quality, gatekeeper and firewall settings. the Gatekeeper 1. Select Setting > System Settings > Network and press 2. Select Gatekeeper and press...

  • Page 42: Firewall Setting

    ENGLISH 3. The Gatekeeper in AVer HVC serves the purpose of translating services from E.164 IDs to IP addresses in an H.323 network. Select the following to setup the Gatekeeper.  H.323 name: the gatekeeper will use this name to identify your system.

  • Page 43: Enable/Disable Quality Of Service (Qos)

    Enable H.460 Firewall Traversal: Make sure your gatekeeper supports this feature  before enabling it. NAT Configuration: AVer HVC supports NAT systems that use internal IP addresses to  communicate with other devices outside the LAN. NAT Public (WAN) Address: The NAT public address must be entered when you enable ...

  • Page 44: Video/Audio

    ENGLISH Video/Audio In Video/Audio settings, you can enable/disable keypad tones, set the MIC gain level, and select the preferred video and audio codecs. Enable/Disable Keypad Tone 1. Select Setting > System Settings > Video/Audio and press 2. Select the Keypad Tone check box and press .
  • Page 45 ENGLISH 2. Select Camera and press 3. Select White Balance drop-down box and press . Then select the type of mode you prefer and press 4. Select Exposure drop-down box and press Then select the exposure level you prefer and press 5.

  • Page 46: Mic Gain Level And Mic Input Source

    3. Select Mic Gain Level and press . Adjust from the mic gain level up to 9. AVer HVC allows you to adjust mic gain level for proper MIC volume to improve audio reception on the microphone(s). 4. Select MIC Through and press .

  • Page 47: Specify The Video/Audio Codec

    2. Select Video/Audio Codecs and press to specify the codecs you want to support. While the AVer HVC supports the H.323 standard coding algorithm, each codec has unique properties and performs best given a certain set of circumstances. For Video : H.264, H.263+, H.263, H.261 For Voice : G.728, G.722.1C, G.722.1, G.722, G.711...

  • Page 48: Reset System

    ENGLISH Reset System Reset System allows you to restore the system back to factory settings, which will clear phonebook entries and call history. Make sure to back up the information before resetting the system. Reset the System 1. Select Setting > System Settings > Reset System and press 2.

  • Page 49: Testing The Network

    ENGLISH This feature tests the network connection between a local and far site. Network Test: 1. In the Home menu, click Setting. 2. Select Test > Network Test. 3. Select OK to continue or Cancel to stop this operation. Press to make a selection.

  • Page 50: Test The Video And Audio

    ENGLISH Test the Video and Audio: 1. In the Home menu, click Settin g. 2. Select Test > Video/Audio. 3. You will be able to see two identical video displays to show that your video is working. To test the speaker and mic, speak into the mic. If you can hear your voice, it means your speaker and mic are working.

  • Page 51: Save And Send The System Log

    ENGLISH Save and Send the System Log: If you encounter unknown issues and are unsure of how to troubleshoot the unit, sending us the saved system log data can help us analyze the problem faster. Insert a USB Flash drive into the USB Port of the HVC System. USB Flash Drive 2.

  • Page 52: Managing The Aver Hvc System Using The Webtool

    ENGLISH The WebTool allows you to access your AVer HVC system remotely using an internet browser. You can view the camera, control screen interface and remote control. You can also access the Phonebook to add, edit and delete entries, view and download the call history, update the system, and restore your previous settings.

  • Page 53: Add, Edit And Delete Phonebook Entries

    New Site, Edit Site, Delete Site and New Group. You can also download the phonebook entries and upload them to another AVer HVC unit. The saved file can be edited using spreadsheet software. 1. Click Download Phonebook.

  • Page 54: Edit And Save The Downloaded Phonebook Entries

    ENGLISH 2. You will be prompt to open, save or cancel the operation. Click Save. 3. Locate on where you want to save the file. Click Save. 4. You will be prompted to open the file or close the message box when the download is compete.

  • Page 55: Upload Phonebook Entries

    ENGLISH 3. You may now edit the file. 4. Make sure to save the file as XML Data so it can be uploaded back to the system. 1. Click Browse… and locate the phonebook xml file you wish to upload.

  • Page 56: Download Call History

    ENGLISH 2. Select the xml file and click Open. 3. Click Send. 4. Click OK to replace the existing phonebook in the system with the new one. 5. You will be notified when you have successfully uploaded the file. Click OK. 1.
  • Page 57 ENGLISH 2. Click Download History. 3. You will be prompted to open, save or cancel the operation. Click Save. 4. Locate where you want to save the file. Click Save. 5. You will be prompted to open the file or close the message box when the download is complete.

  • Page 58: Add Phonebook Entries From The Call History

    ENGLISH 1. Select a call in the call history list with the IP address you wish to add. Click the check box. 2. Click Add to Phonebook. 3. Select the Group (if desired), enter the site name and select the Call Quality. Then click save.

  • Page 59: Backup The System Settings

    ENGLISH 2. Click Browse and locate the downloaded firmware file. Click Send to begin the system update or Cancel to stop this operation. 1. Click Setting. 2. Click System Restore. 3. Click Download Settings.

  • Page 60: Restore The System Settings

    ENGLISH 4. You will be prompt to open or save the file. Click Save. 5. Click Save. 6. You will be prompt to open or close the message box. Click Close. 1. Click Browse….

  • Page 61: Using The Aver Hvc

    ENGLISH 2. Locate the system setting file to be used for restoration and click Open. 3. Click Restore Setting. 4. You will be notified that the system setting upload is successful. Click OK. 5. On your HVC screen, you will be prompted that the system setting is updated via internet.

  • Page 62: Making A Call

    ENGLISH You have 3 option to make a video call. Selecting the site contact in the Phonebook list, dialing the IP address, or selecting a previous call in the Call History list. Call Using the Phonebook: 1. Select Phonebook and press 2.

  • Page 63: Call Using Call History

    ENGLISH 2. Use the numeric buttons on the remote to enter an IP address and press to make a call. The speed setting in Auto Call Quality will be used when Auto is selected. 3. The call will be connected. Call Using Call History: 1.

  • Page 64: End Mcu Call

    Insert the USB flash drive to either USB port of the main system and wait for the USB flash drive to initialize (a message will indicate this). Press RECORD on the remote control to start and again to stop video recording. AVer HVC can support USB flash drives from 2GB to 64GB.

  • Page 65: Playback The Recorded Video On Aver Hvc

    ENGLISH USB Flash Drive Playback the Recorded Video on AVer Insert the USB flash drive with the recorded .VC file into either HVC USB port. 1. In the HOME menu, click Setting and select Recording File. 2. Select Recording Video Playback and then select the meeting file you want to watch.

  • Page 66: Playback The Recorded Video Using Aver Vcplayer

    ENGLISH Playback the Recorded Video Using AVer VCplayer Make sure your computer meets the minimum system requirements below. Minimum System Requirements • Intel® Pentium® 4 or AMD Athlon® XP or higher processor 2.4GHz Pentium® 4 or Intel core 2 duo or better (recommended) •...

  • Page 67: Using Vclink Mobile

    To start using VCLink Mobile: 1. Click Add New. 2. Register the AVer HVC unit. Enter a Title, the IP Address and VCLink password of the device. Then click Save. Enable the Favorite check box to add the registered device in...

  • Page 68: Using The Vclink Desktop

    ENGLISH 3. Double-click the name in the list to log in. 4. Click on Remote Control tab to bring up the AVer HVC mobile remote. Slide the lower panel left and right to access all features. 5. Click the Phonebook tab, then the AVer HVC tab to access the phonebook of the connected unit.
  • Page 69 2. Enter a Title, the IP Address and VCLink password of the device. Then click OK. 3. Select the registered AVer HVC in the list and click Log In icon. 4. Select the image you want to share and click Share. To stop...

  • Page 70: Troubleshooting

    VGA signal indicated on the selection  Make sure the device is properly connected to the VGA IN port of AVer HVC.  For a notebook, make sure it is set to output the display on an external monitor.

  • Page 71: Network

     If the IP/Subnet Mask/Default Gateway shows an incorrect value, you can modify the value in “Static IP” Mode.  The default Obtain IP address selection in AVer HVC is in “Static IP”. Please change the selection to DHCP under LAN Configuration. The system will automatically obtain the IP address from the DHCP server.

  • Page 72: Limited Warranty

    This limited warranty extends only to You as the original purchaser. Except for the foregoing, the Product is provided “AS IS.” In no event does AVer warrant that You will be able to operate the Product without problems or interruptions, or that the Product is suitable for your purposes.

  • Page 73: Federal Communications Commission Statement (Class A)

    ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. AVER’S TOTAL, AGGREGATE LIABILITY FOR DAMAGES OF ANY NATURE, REGARDLESS OF FORM OF ACTION, SHALL IN NO EVENT EXCEED THE AMOUNT PAID BY YOU TO AVER FOR THE SPECIFIC PRODUCT UPON WHICH LIABILITY IS BASED.

  • Page 74: Disclaimer

    The information contained in this documentation is subject to change without notice. In no event will AVer be liable for direct, indirect, special, incidental, or consequential damages arising out of the use or inability to use this product or documentation, even if advised of the possibility of such damages.

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