Fitbit Zip FB511 User Manual page 42

If Model FB511 still won't connect to Wi-Fi, make sure that you're attempting to connect your
watch to a compatible network. For best results, use your home Wi-Fi network. Model FB511 can't
connect to 5GHz Wi-Fi, WPA enterprise, or public networks that require logins, subscriptions, or
profiles. For a list of compatible network types, see "Connect to Wi-Fi" on page .
After you verify the network is compatible, restart your watch and try connecting to Wi-Fi again. If
you see other networks appear in the list of available networks, but not your preferred network,
move your watch closer to your router.
If you're trying to download personal music or podcasts, make sure Model FB511 and your
computer are connected to the same Wi-Fi network. For a stronger Wi-Fi connection, keep your
watch close to your router.
For more information, see help.fitbit.com.
Other issues
If you experience any of the following issues, restart your device:
● Won't sync
● Won't respond to taps, swipes, or button press
● Won't track steps or other data
See "Restart Model FB511" on page for instructions on how to restart your watch.
For more information or to contact Customer Support, see help.fitbit.com.
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