Fitbit Zip Versa Troubleshooting Steps

Plug the charging cable into a USB port on your computer, a UL-certified USB wall charger, or another
low-energy device. Attach the other end of the cable to your Fitbit device. Charging your device to 100%
may take 1-2 hours.
If your battery stopped charging, try the solutions below.

Problem

The pins on the device or charging
cable are dirty.
The USB port or outlet is faulty.
The device isn't connected securely
to the charging cable.
The device isn't working as
expected.
The device is wet.
The error "insufficient power source"
appears on your device's screen.
Your device's battery was depleted
to 0%, and it doesn't appear to be
charging
You haven't used the device for
several months, and it won't turn on.
Troubleshooting steps
Dust and debris can accumulate over time. Clean the
charging contacts on the back of your device and the pins
on your charging cable.
Try a different USB port or a UL-certified wall charger.
Check the alignment and try reconnecting your device to
the charging cable.
Restart your device.
Thoroughly dry your device before charging it.
Remove other devices plugged in to your power source, or
plug your device in to another source.
Leave your device plugged in to the charging cable for at
least 30 minutes.
Leave your device plugged in to the charging cable for at
least 30 minutes.

Solution