All customers except those in Australia:
1. Activate Fitbit Pay.
● If you chose Fitbit Pay as your button shortcut, you can reach it either by pressing and
holding the side button OR by double pressing the side button. Tap this icon
open Fitbit Pay. For more information, see "Button Shortcuts".
● If you didn't choose Fitbit Pay as a shortcut, swipe left until you find the Wallet app
and tap to open Fitbit Pay.
2. If prompted, enter your 4-digit watch PIN code. Your default card appears on the screen.
3. To pay with your default card, hold your wrist near the payment terminal. To pay with a
different card, swipe to find the card you want to use, and hold your wrist near the payment
terminal.
Customers in Australia:
1. If you have a credit or debit card from an Australian bank, hold your watch near the payment
terminal to pay. If your card is from a bank outside of Australia, or if you wish to pay with a
card that is not your default card, complete steps 1-3 in the section above.
2. If prompted, enter your 4-digit watch PIN code.
3. If the purchase amount exceeds $100 AU, follow the instructions on the payment terminal. If
prompted for a PIN code, enter the PIN code for your card (not your watch).
When the payment succeeds, your watch vibrates and you see a confirmation on the screen.
If the payment terminal doesn't recognize Fitbit Pay, make sure the watch face is near the reader
and that the cashier knows you're using a contactless payment.
For added security, you must wear Model FB511 on your wrist to use Fitbit Pay.
For more information, see help.fitbit.com.
Change your default card
1. From the Today tab
2. Tap the Wallet tile.
3. Find the card you want to set as the default option.
4. Tap Set as Default on Model FB511.
in the Fitbit app, tap your profile picture > Model FB511 tile.
to
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Questions and answers
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