Troubleshooting - CONCORD Eye-Q Go Wireless User Manual

TROUBLESHOOTING

SYMPTOM
CAMERA
Cannot turn on the
camera.
The camera/buttons do
not work.
The camera turns off
during usage.
PICTURES/VIDEO CLIPS
Picture/Video clip has
poor image quality.
POSSIBLE CAUSE
Battery is not installed
correctly.
Battery is dead or weak.
Battery compartment door
was not closed correctly.
The camera needs to be
reset.
The battery is drained of
power.
The Auto time off setting is
too short.
Poor Lighting.
Lens is dirty.
Subject too close.
85
TROUBLESHOOTING
POSSIBLE SOLUTION
Install battery correctly using
the direction indicators on
the inside of the battery door.
Replace battery.
Close the battery
compartment properly.
Open and close the battery
door.
Replace the battery with new
ones.
Your camera comes with an
Auto Time Off setting, so if
the camera is inactive for a
certain amount of time, it
powers off to conserve
battery power. Please refer
to the Time-Out section on
page 41 to set your time
limit.
Increase the lighting in the
surrounding area when
taking picture and video
clips.
Clean the lens with a soft
cloth. See the Camera
Maintenance section. (p.96)
Stand at least 3.9 ft. (1.2m)
away from the subject.