CONCORD EYE-Q GO Frequently Asked Questions

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Concord Eye-Q Go

1. Can I use my camera as a web camera?

This camera can be used as a web camera provided your computer runs on

a Windows operating system and it also works with many popular video

conferencing software titles. Please remember to select the source as "Eye-

Q GO!

" in the video application to launch the video mode. The web

camera feature is not compatible with MAC computers.

2. Is this camera compatible with Windows® XP?

Yes, the camera is compatible with Windows XP. However, since the

Windows XP logo certification has not been completed, a warning pop-up

message as illustrated below will be displayed during the software

installation. Please click on "Continue Anyway" to proceed with your

installation.

3. The image is blurry when looking through the viewfinder. What

should I do?

You can rotate the Diopter Ajustment Ring to make the images clear. And

also If the viewfinder or lens is dirty, the pictures will appear blurry and

foggy. Please clean the lens and viewfinder with a soft, lint-free cloth or an

untreated lens tissue. If you continue to see blurry pictures through the

viewfinder, it may be that the camera was moved during picture taking or

the subject was out of the defined focus range. Please hold the camera

steady while taking pictures and make sure there is at least 60 cm (24in.)

between the camera and the subject.

Table of Contents

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Page 1 Concord Eye-Q Go 1. Can I use my camera as a web camera? This camera can be used as a web camera provided your computer runs on a Windows operating system and it also works with many popular video conferencing software titles. Please remember to select the source as “Eye- Q GO! ”...
Page 2 Concord Eye-Q Go 4. What type of memory card(s) can I use with my camera? The Concord Eye-Q Go does not have an external memory feature. 5. I am having difficulties installing the camera driver and software. What Should I do? If you encounter this issue, please uninstall the driver completely and restart your computer.