Gecko Y Series Troubleshooting Manual

With in.xe

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Tech book (58 pages)

Startup manual (14 pages)

Operation manual (24 pages)

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Troubleshooting guide

Y series and in.xe

Possible error codes

Error code explanation

Step by step troubleshooting

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Summary of Contents for Gecko Y Series

Page 1 Troubleshooting guide Y series and in.xe Possible error codes Error code explanation Step by step troubleshooting...
Page 2: Table Of Contents
Table of contents Warning �� 2 Troubleshooting �� 3 - Diagnostic LEDs description in�yj �� 3 - Diagnostic LEDs description in�ye-v3 �� 6 - Possible error codes on in�yj, in�ye, in�yt and in�xe control systems �� 10 - HL error message �� 11 - Prr error message ��...
Page 3: Warning
AROUND THE CONTROLLER DOES NOT EXCEED 60°C Gecko®, and their respective logos are Registered Trademarks of Gecko Alliance Group� in�ye-V3™, in�yj™, Y series™, in�touch™, in�claw™, in�port™, in�flo™, in�put™, in�seal™, in�link™, in�t�cip™, in�stik™, in�k300™, in�k330™, in�k450™, in�k1000™, in�k1000+™, in�k1001™, in�k1001+™, in�k800™, in�k500™, heat�wav™, and their respective logos are Trademarks of Gecko Alliance Group�...
Page 4: Troubleshooting
Troubleshooting Diagnostic LEDs description in.yj Power D8, D9 & D10 Power Ext Diagnostic LEDs (x13) * D2 designation is not visible on the PCB, D2 is situated between component RD2 and E2. Case Designation Description Details Action Power General 12V power Should always be ON supply status If OFF, nothing will work�...
Page 5 Troubleshooting Case Designation Description Details Action D8 always ON (more than 10s), Power down the in�yj, insert an in�stik D9 and D10 are always OFF: with a valid software and reapply power the in�yj is in UPL state D8 always ON, D9 flashing and Wait about 1 minute D10 is always OFF: software loading from an in�stik in progress...
Page 6 Troubleshooting Case Designation Description Details Action Flow detection status Should be ON when flow is If a FLO error message, detected and OFF otherwise� go to FLO section If not, possible causes: Pump 1 low isn’t running Go to case #5 The system is running a flow Wait around 2 min checking sequence...
Page 7: Diagnostic Leds Description In.ye-V3
Troubleshooting Diagnostic LEDs description in.ye-v3 D3 (CE) D1 (CE) D5 (CE) D4 (CE) D6; D7; D8 Power EXT Power Diagnostic LEDs (x16) Case Designation Description Details Action Power General 12V power Should always be ON supply status If OFF, nothing will work� Possible causes: Input not connected Check the input connection on P1�...
Page 8 Troubleshooting Case Designation Description Details Action D6, D7 and D8 flashing in sync: Power down the in�ye, insert an in�stik bootloader present, but there is with a valid software and reapply power no valid firmware in the MCU memory D6 always ON, D7 flashing and Wait about 1 minute D8 is always OFF: software loading from an in�stik in progress...
Page 9 Troubleshooting Case Designation Description Details Action Relays (K4) cmd status Should always be turned on when the accessory is on� (Refer to the accessory configuration documentation) If turned on and the accessory isn’t working: Connection of accessory problem Check the connection of the accessory F1 or F3* burnt Check F1 or F3* If turned off and the accessory...
Page 10 Troubleshooting Case Designation Description Details Action KINETIC protection status Should be OFF on normal If a FLO error message, situation� go to FLO section If ON, possible causes: KINETIC state: No flow detected Reboot the controller and wait the FLO for more than 2 hours�...
Page 11: Possible Error Codes On In.yj, In.ye, In.yt And In.xe Control Systems
Troubleshooting Possible error codes on in.yj, in.ye, in.yt and in.xe control systems The error codes indicate a failure or problem that must be rectified to guarantee the good function of the system� The error code and the water temperature are displayed alternately on the keypad� The error messages listed below display on the LCD and LED keypads�...
Page 12: Hl Error Message
Troubleshooting HL error message The system has stopped because the water temperature in the water heater reached 119 °F (48 °C). Probe connector (regulation and overheat captor) in.yj-re Warning! Do the following If the measured If the measured temperature is below 119 °F (48°C) operations with precaution temperature is inferior to and the water heater's body is hot:...
Page 13 Troubleshooting Probe connector Regulation and overheat Regulation and overheat Regulation and overheat (heat�wav low voltage cable) captor probe captor probe captor probe in.yj in.ye-V3 in.ye and in.yt in.xe If the measured temperature is below 119 °F (48°C) and the water heater’s body is not hot: For the in�yj control For the in�ye, in�yt and in�xe control systems: systems:...
Page 14 Troubleshooting Probe connector (regulation and overheat captor) in.yj-re If the measured If the measured temperature is 119 °F (48°C) or above and the exterior temperature is not the cause: temperature is 119 °F (48°C) or above and the For the in.yj-re control systems: exterior temperature is very high: •...
Page 15: Prr Error Message
Troubleshooting Prr error message Problem with the regulation probe Probe connector (regulation Probe connector and overheat captor) (heat�wav low voltage cable) in.yj-re in.yj For the in.yj-re control For the in.yj control systems: systems: • Verify that the probe is • Verify that the heat�wav plugged in correctly to low voltage cable is the probe connector...
Page 16: Flo Error Message
Ensure that the selected low-level is compatible with your spa’s material� Verify that the pump linked to the heating is configured correctly� (See HP option in the dealer menu option� For more details on the HP option, refer to the manual Start up guide and basic configuration for Y series and in�xe)�...
Page 17: Upl Error Message
Troubleshooting UPL error message No low-level configuration is present in the control system memory! • Insert a valid in�stik to • For technical assistance, program the low-level use our toll-free number configurations in the (1 800 784-3256) control unit� Without Note: this line is dedicated them, the system to assist authorized service...
Page 18: Oh Error Message
Troubleshooting OH error message The spas water temperature has reached 108°F (42°C). If the measured If the measured If the measured • Measure the water temperature is different temperature corresponds temperature corresponds temperature with a DIGITAL thermometer from the one displayed (superior to 108°F / 42°C) (superior to 108 °F / and compare the...
Page 19: Hr Error Message
Troubleshooting Hr error message An internal error with the hardware was detected. Note: Only on in.xe control, can't be displaid with a in.k330 keypad. • First, restart the spa system, then, start and stop all pumps and blowers� • If the error comes back, replace the control system�...
Page 20: Pump 1, 2, 3, 4, 5 Or The Blower Is Not Working
Troubleshooting Pump 1, 2, 3, 4, 5 or the blower is not working If pump 1, 2, 3, 4, 5 or the blower is not working: Pump 1 indicator If the indicator does not light up: • Use a replacement keypad to verify the state of the original�...
Page 21 Troubleshooting If your pump is not working on both speeds (if dual speed pump) or if your accessories (ex: blower) is not working: • Replace the problematic fuse linked to your pump or your accessory (ex: blower) by a new one� •...
Page 22 Troubleshooting If replacing the fuse has no effect, or if the pump only works on one speed, measure the tension of the corresponding connector: • Activate your pump on the problematic speed or the accessory (ex: blower)� • Referring to your control systems connection diagram, measure the tension between: the pump or blower output and its return�...
Page 23 Troubleshooting Measuring tension on in.xe: Example: your pump 1 high speed (240V) is not working. Refering to the front connector identifiers, you may see the pump 1 output is on the P1 connector� You may then refer to the “Connector pin out" on the front of the in�xe, you will notice the output for your pump 1 is on pins 2 and 3 (pump 1 high speed 20A and 15A) and the return should be on pin 1 (line 2) for a 240V pump and on pin 5 (neutral) for a 120V pump�...
Page 24: The Circulation Pump Is Not Working
Troubleshooting The circulation pump is not working If the circulation pump is not working: If the circulation pump is Measure the tension If the mesured tension is not working : on the corresponding not compliant: connector: • Ensure the selected •...
Page 25: Nothing Seems To Be Working (North American Models)
Troubleshooting Nothing seems to be working (North American models) Turn the system off and verify that all screws on the the terminal block are tight. Pull on the cables to ensure that they are solidly fixed. Turn the device back on. in.yj in.ye-V3 in.ye &...
Page 26 Troubleshooting in.yj in.ye-V3 in.ye and in.yt in.xe For 120V systems • Measure the tension between line 1 and neutral� You should measure 120 V� Incorrect readings indicate an electrical cable problem. Call an electrician! If readings are correct: • Verify that the keypad is linked correctly to the control system� in.ye-V3 in.yj in.ye and in.yt...
Page 27: Nothing Seems To Be Working (Ce/As/Nzs Models) Or (European Models)
Troubleshooting Nothing seems to be working (CE/AS/NZS models) or (European models) Turn the system off and verify that all screws on the the terminal block are tight. Pull on the cables to ensure that they are solidly fixed. Turn the device back on. in.yj in.ye-V3 in.ye and in.yt...
Page 28 Troubleshooting in.ye-V3 in.ye and in.yt For triple phase system • Measure the tension between line 1 (L1) and neutral (N) and between line 2 (L2) and neutral (N) and between line 3 (L3) and neutral (N)� • You should measure 230V in all cases� in.ye-V3 in.ye and in.yt For delta triple phase system...
Page 29 Troubleshooting If tension readings are correct: Heating fuse (F2) Fuse (F2) • Verify that the keypad is linked correctly to the control system� in.yj in.ye-CE-V3 (CE/AS/NZS models only) ( CE/AS/NZS models only) Transformer fuse in.yj in.ye and in.yt Transformer fuse Transformer fuse in.ye-V3 in.ye-V3...
Page 30: The Spa Is Not Heating
Troubleshooting The spa is not heating Consigne indicator Water heater indicator • Verify if an error message is displayed on the keypad� • Verify if the water heater indicator lights up� If so, refer to the corresponding section� The water heater indicator is lit up when the water •...
Page 31 Troubleshooting Heater fuse (F2) Water heater fuse (F1) Water heater fuse (F1) Water heater fuse (F3) in.yj in.ye-V3 in.ye et in.yt in.xe (CE/AS/NZS models only) (CE/AS/NZS models only) (European models only) (European models only) Water heater fuse (F3) in.xe-v2 (European models only) For European control systems, if the measured tension is not correct, replace the water heater fuse.
Page 32: The Keypad Does Not Seem To Work
Troubleshooting The keypad does not seem to work in.yj in.ye-V3 in.ye and in.yt in.xe If the keypad does not seem to work: • Verify the keypad connection and try with a replacement keypad� • Replace the keypad if the replacement keypad fixes the problem� •...
Page 33: Gfci/Rcd Trips
The Y series systems are equipped with a GFCI/RCD The GFCI/RCD trips and the jumper (J1) is not installed; tripper circuit in case an HL error occurs. the error does not come from the GFCI/RCD tripper circuit.
Page 34 9919-101313-C Rev. 01-2021 Gecko Alliance 450 des Canetons, Quebec City (Qc), G2E 5W6 Canada, 1.800.78.GECKO © Groupe Gecko Alliance inc., 2021 All trademarks or registered trademarks www.geckoalliance.com are the property of their respective owners. Printed in Canada...

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