Operation; Troubleshooting - Viking E-10-IP Product Manual

A. "CALL" Button
When the "CALL" button is pressed, the E-10/20/30/32-IP phone dials a pre-programmed telephone number. The Call
Connected LED momentarily flashes during dialing. In the event the line is busy or there is a ring-no-answer, the unit
can be programmed to call additional phone numbers.
The phone then cycles through up to 5 pre-programmed numbers until the call is answered. When the call is answered,
the phones are factory programmed to automatically light the "Call" LED (E-30-IP and E-32-IP only) to show that
handsfree communication to personnel is established. Once the "Call" LED (E-30-IP and E-32-IP only) is on, relay
activation commands can be entered or the # key can be used to force the phone to hang-up.
After communication is established, enter the 1 or 2 digit relay activation command (factory set to "QQ") to momentarily
activate the entry phone (door strike) relay. If the (door strike) relay is activated, a buzz sound will be heard confirming
the relay has been activated. If you require the relay to remain on continuously (ie: a truck delivery), enter touch tones
"Q1" to continuously activate that relay. A double beep will indicate the (door strike) relay is latched on. When the visitor
calls in again (ie: they are finished unloading the truck), enter Touch Tones "Q0" to deactivate the relay. A single beep
will indicate the (door strike) relay is latched off.
B. Remote Access Operation Commands
The following commands can be entered after answering an inbound call from the entry phone. The commands can
also be entered on an outbound call to the entry phone. After the entry phone auto answers the call, two beeps will be
heard. If the access code has been disabled, you can now enter the Remote Access Operation Commands below. If an
Access code has been programmed, enter the Access code digits. With the correct code entered, two beeps will be
heard and you can now enter the Remote Access Operation Commands below.
Feature
Activate
Relay
Un-Latch
Relay
Latch
Relay
Disconnect
Send ID
* Note: Latching commands must be enabled (Q6) in programming.
If the unit cannot register with the programmed SIP server, the "Call" LED (E-30-IP and E-32-IP only) will blink on and off
every two seconds, and three error beeps will be heard every 30 seconds until communication is restored. This alerts a
potential user of a problem with the device that will prevent an emergency phone call from being made.
You may silence the error beeps, per instance, by pressing and holding the CALL button for 5 seconds or by clicking the
"Mute Alarm Until Next Failure" button in the Viking IP Programming Software (see section B on page 9). The error beeps
automatically re-enable once the unit is registered, to alert of any new problems that arise.
Tone Tone
Description
Command
QQ or
Momentarily activate relay (1 or 2 digits, factory set to QQ).
___ ___
Un-latch* (deactivate) the relay.
Q0
Latch* (continuously activate) the relay.
Q1
# Disconnects or forces the emergency phone to hang up.
Send I.D. number (if programmed).
Q

Troubleshooting

Operation

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