Related Manuals for Castelle Enterprise Redundant
Summary of Contents for Castelle Enterprise Redundant
- Page 1 ™ FaxPress Enterprise Redundant A New Generation of Network Fax Servers Getting Started Guide...
- Page 3 No publication may be reproduced in any form without written permission from Castelle. Use, duplication, or disclosure is subject to the restrictions as set forth in the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 subparagraph (c)(1)(ii), or the Commercial Computer Software-Restricted Rights at CFR 52.227-19,...
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Page 5: Table Of Contents
Setup Requirements ___________________________________________________________ 9 Required Setup Procedures ____________________________________________________ 10 Optional Setup Procedures _____________________________________________________ 11 Important! The FaxPress Enterprise Redundant Local Administrator Account ______________ 11 PBX Integration, DNIS Information and Automatic Routing Requirements _________________ 12 Network Security/Installing Antivirus Software ______________________________________ 13... - Page 6 Configuring the FaxPress Enterprise Redundant for T1 PRI/T1 ISDN PRI _________________ 21 FaxPress Enterprise Redundant E1 and E1 ISDN PRI (Primary Rate Interface)________________ 23 FaxPress Enterprise Redundant Board Settings and E1 ISDN PRI (Primary Rate Interface) ___ 23 About the FaxPress Enterprise Redundant and Fractional E1 Lines______________________ 23 Required E1 Line Carrier Information _____________________________________________ 23 About the Dialogic Fax Board’s Range of Extensions Settings __________________________ 23...
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Page 7: Introducing The Faxpress Enterprise Redundant Fax Server
The information here is excerpted from the FaxPress Enterprise Redundant Administrator WebHelp Guide, and contains all the information required to get the FaxPress Enterprise Redundant up and running on your network. Use this Guide to get started, then refer as needed to the WebHelp Administrator Guide. -
Page 8: Documentation
Other documentation is provided on the Castelle web site at the following URL: http://www.castelle.com/support/documentation/guides Printed Documentation Castelle provides a printed copy of this To print hard copies of all other documentation, use the Castelle WebHelp system available at the URL shown above. Getting Started Guide... -
Page 9: About The Faxpress Enterprise Redundant's Components
About the Redundant Hard Disk Drives The FaxPress Enterprise Redundant’s RAID 1 mirroring (all data duplicated on two hot-swappable hard disk drives), means that if one drive fails, the other will continue to function with no loss of data or availability. -
Page 10: Replacing Redundant Components
In the rare event that this occurs the FaxPress Enterprise Redundant will automatically and transparently transfer the workload to the functioning module, providing administrators enough time to replace the faulty component(s). There is no need to power down the FaxPress Enterprise Redundant to replace the faulty component(s). -
Page 11: About The Faxpress Enterprise Redundant Server Setup
FaxPress Enterprise Redundant products are rack-mountable by attaching the two provided mounting brackets. To mount a FaxPress Enterprise Redundant unit on a 19” rack, use the four specific screws provided by the rack vendor. These special screws are not provided by Castelle. -
Page 12: Required Setup Procedures
ISDN PRI (Primary Rate Interface) on page 23 BRI (Basic Rate Interface) on page 26 5. Joining the fax server to the network domain. Joining the FaxPress Enterprise Redundant to the network domain is required to import users from Active Directory with the FaxPress Active Directory Synchronizer. -
Page 13: Optional Setup Procedures
Gateway to Send Failure Notifications on page 31 Administrator Guide.) Important! The FaxPress Enterprise Redundant Local Administrator Account The default user name for the FaxPress Enterprise Redundant’s Windows Server 2003 account is . The default password is Administrator MUST also change the password of the local Administrator account used by the FaxPress Enterprise Redundant Conversion Service to match. -
Page 14: Pbx Integration, Dnis Information And Automatic Routing Requirements
The FaxPress Enterprise Redundant configurable digit filter provides advanced digit string parsing capability that allows the FaxPress Enterprise Redundant to integrate easily with most PBX systems. Digit strings are a combination of numeric and alphanumeric digits generated either by the line carrier or by the PBX system. -
Page 15: Network Security/Installing Antivirus Software
The company policy for hot fixes should also apply to the FaxPress Enterprise Redundant. Be aware, however, that some hot fixes may be incompatible with normal FaxPress Enterprise Redundant on a case by case basis. For example, some security hot fixes may disable network ports needed by the FaxPress Enterprise Redundant, or change the system Print spooler to a setting other than autostart. -
Page 16: Faxpress Enterprise Redundant Backward Compatibility
FaxPress Enterprise Redundant. Castelle applies the latest Service Pack to the FaxPress Enterprise Redundant at the time the HDD image is created. This means the FaxPress Enterprise Redundant server ships with a relatively new Service Pack, but the Service Pack it ships with may still be behind the most current Microsoft Service Pack release. - Page 17 Although the FaxPress Plus client can be used to access FaxPress servers, advanced FaxPress Plus client features designed specifically for use with the FaxPress Enterprise Redundant will automatically be disabled when the FaxPress Plus client is used with the FaxPress servers.
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Page 18: Connecting The Faxpress Enterprise Redundant To The Network
1. Connect the network cables to the FaxPress Enterprise Redundant server’s two network ports. The FaxPress Enterprise Redundant’s two network ports can be used to make the availability of the unit even more redundant in case of network failures, but may also be utilized to make the unit available to two completely different networks. -
Page 19: Powering On The Faxpress Enterprise Redundant Server
Powering On the FaxPress Enterprise Redundant Server Once you’ve connected the two FaxPress Enterprise Redundant network ports to your network and plugged the power cables into the power sources, power on the Enterprise Redundant by using the power switch on the front of the unit. -
Page 20: Assigning Static Ip Addresses
Castelle recommends manually assigning two static IP addresses to the FaxPress Enterprise Redundant. The FaxPress Enterprise Redundant’s IP addresses can be set two ways: • By attaching a monitor, mouse, and keyboard directly to the FaxPress Enterprise Redundant, logging in with password administrator way you’d change a Windows 2000 workstation’s IP address: (... -
Page 21: Faxpress Enterprise Redundant T1 Line Types And Signaling
FaxPress Enterprise Redundant and Fractional T1 Lines The FaxPress Enterprise Redundant Fractional T1 unit will use the first 8 channels of the 24 channels on a T1 line. Confirm with your T1 carrier that the T1 line they’re providing you has the first 8 channels activated rather than the last 8 channels or the middle 8 channels. -
Page 22: Configuring The Faxpress Enterprise Redundant For T1 Cas/Rbs
To check the FaxPress Enterprise Redundant’s Dialogic fax board settings and modify the range of extensions, follow these steps: 1. Attach a mouse, keyboard, and monitor to the FaxPress Enterprise Redundant, or use Remote Desktop Connection. -
Page 23: Configuring The Faxpress Enterprise Redundant For T1 Pri/T1 Isdn Pri
To modify the Dialogic fax board settings and range of extensions, follow these steps: 1. Disable channel 24 in the FaxPress Enterprise Redundant’s Line Settings. Use the Web Client if the FaxPress Plus client is not already installed. The FaxPress Enterprise Redundant will still display 24 channels in FaxPress Plus, but channel 24 will be disabled. - Page 24 00000 for Lowest Extension and 99999 for Highest. 12. To implement changes, select the board and save the new configuration. 13. Reboot the FaxPress Enterprise Redundant to restart the service. field displays Primary Rate Line (23 B-Channels)
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Page 25: Faxpress Enterprise Redundant E1 And E1 Isdn Pri (Primary Rate Interface)
About the FaxPress Enterprise Redundant and Fractional E1 Lines The FaxPress Enterprise Redundant Fractional E1 unit will use the first 8 E1 ISDN PRI channels. Confirm with your line carrier that the first 8 E1 ISDN PRI channels are activated rather than the last 8 channels or the middle 8 channels. - Page 26 3. Log into the FaxPress Enterprise Redundant system as . Make sure castelle castelle Local Administrator Account on page 11 4. Open the tool. ( Services 5. Stop the Castelle FaxPress Eicon Fax Board Driver 6. Navigate to Start>Programs>Diva Server for Windows>Diva Server Configuration Manager.
- Page 27 00000 for Lowest Extension and 99999 for Highest Extension. 11. To implement changes, select the board and save the new configuration. 12. Reboot the FaxPress Enterprise Redundant to restart the service. or, if your interface type is Point to Point to Point...
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Page 28: Faxpress Enterprise Redundant Isdn And Isdn Bri (Basic Rate Interface)
The DNIS string configuration, including number of DNIS digits, total length of the string including ANI digits (if any), and other characters. Configuring the FaxPress mailbox IDs requires knowing the number of digits being passed. FaxPress Enterprise Redundant also has a dtmf.log file diagnostic tool that can determine precise digit string information. - Page 29 2. Power on the FaxPress Enterprise Redundant and log into the FaxPress Enterprise Redundant system . The default password is Administrator Important! The FaxPress Enterprise Redundant Local Administrator Account on page 11 more information.) 3. Open the tool ( Services Start>Settings>Control Panel>Administrative Tools>Services...
- Page 30 00000 for Lowest Extension and 99999 for Highest Extension. 9. To implement changes, select the board and save the new configuration. 10. Reboot the FaxPress Enterprise Redundant to restart the 11. Select the next BRI Lines settings correspond to the number of DNIS Range of Extensions .
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Page 31: Activating Faxpress Plus, The Faxpress Enterprise Redundant Client Software
Activating FaxPress Plus, the FaxPress Enterprise Redundant Client Software After installing the FaxPress Plus client, the FaxPress Enterprise Redundant must be activated with a Software Activation Key, determined by the unit's serial number. Activation will allow the FaxPress Plus client software and associated FaxPress Enterprise Redundant Email Gateways to function. -
Page 32: Using Remote Desktop
The monitor, now functioning as a remote terminal for the Enterprise Redundant’s system, will display the Enterprise Redundant’s system rather than the local system attached directly to the monitor. Changing the FaxPress Enterprise Redundant’s IP Addresses Using Remote Desktop To change the FaxPress Enterprise Redundant’s IP addresses using Remote Desktop, first use Remote... -
Page 33: Configuring The Email Gateway To Send Failure Notifications
Configuring the Email Gateway to Send Failure Notifications One of the FaxPress Enterprise Redundant’s Email Gateway options must be configured for the Enterprise Redundant to be able to e-mail network connection and hard disk failure and reconstruction notifications. The information in this section addresses configuring the Email Gateway for Generic SMTP option. See the... -
Page 34: Accessing The Faxpress Enterprise Redundant's Email Gateway Configurator
Exclusion List on page 5-13 Accessing the FaxPress Enterprise Redundant’s Email Gateway Configurator The Enterprise Redundant’s Email Gateway Configurator is accessed from the Embedded Services folder in the FaxPress Plus client. To open the Configurator: 1. From a workstation with the FaxPress Plus client installed, go to Plus>FaxPress Plus. - Page 35 • tab to use the FaxPress Plus • tab to map the supervisor’s Exchange user name to the FaxPress Enterprise user name; User Map • tab with your network’s SMTP server information and a return e-mail address. Email to Fax FaxPress Enterprise Tab Settings for Generic SMTP When you open the Email Gateway Configurator as described in Redundant’s Email Gateway Configurator on page 32...
- Page 36 User Map Settings for Generic SMTP Use the to map the Enterprise Redundant’s default Administrator account (or other administrator- User Map privileged account) to the e-mail address used to receive the Enterprise Redundant’s hardware failure notifications. Leave the Email administrator on all fax failures failed fax notifications to the Administrator e-mail address along with the hardware failure notifications.
- Page 37 Until User Mapping is established by using the Active Directory Synchronizer, manually mapping users, or by enabling Auto Registration, the Email Gateway will route all inbound faxes to the FaxPress Enterprise Redundant’s Unaddressed account. E-mail to Fax Settings for Generic SMTP...
- Page 38 FaxPress Enterprise Redundant Getting Started Guide Gateway. Rather, the Gateway sends e-mail to your SMTP server; the e-mail is then delivered as is any other incoming e-mail. – set the SMTP Port through which the Gateway will communicate. Leave the default SMTP Send Port value set to 25.
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Page 39: About The Faxpress Enterprise Redundant's File Conversion Service
Adobe Acrobat onto the FaxPress Enterprise Redundant. If the application associated with the file type does not exist on the FaxPress Enterprise Redundant, the attached file will not be faxed and a file conversion error will be generated for that particular job. Applications can be installed by attaching a monitor, mouse, and keyboard directly to the Enterprise Redundant or by using Remote Desktop. -
Page 40: Castelle Resources
Tel: +1 (408) 852-8000 Fax: +1(408) 852-8100 Email: sales@castelle.com Technical Support To qualify for tech support, your FaxPress Enterprise Redundant fax server must be registered with Castelle. Visit Castelle's Customer Services web page at: http://www.castelle.com/support for more information about product registration. -
Page 41: Web Site
Web Site The Castelle web site (www.castelle.com) provides a point of departure for a variety of information. Information regarding the following topics is available at http://www.castelle.com/products • FaxPress Plus Server Hardware and Software • Sending, Receiving and Managing Faxes •... -
Page 42: Safety
Safety CAUTION - To reduce the risk of fire, use only No. 26 AWG or larger telecommunication line cord. ATTENTION - Pour reduire les risques d'incendie, utiliser uniquement des conducteurs de telecommunications 26 AWG au de section superleure. -
Page 43: Faxpress Enterprise Redundant Support Services Agreement
(1) business day, to minimize any downtime in your organization. A purchase order or credit card is needed as collat- eral to cover the cost of the Advance Swap. Unless you return the defective Component or Device to Castelle within five (5) working days after receipt of the Advance Swap, your credit card will be charged or an invoice will be generated against your purchase order for the Component or Device not returned. - Page 44 Extended Support, Castelle's Technical Support department will provide such assistance for a fee. Pay Per Incident ser- vice is delivered on an incident basis, which is a single support issue. Please log on to Castelle's Web site at www.cas- telle.com/support/program/default.htm or call Castelle's Sales Department at 1-800-289-7555 for the current price of PPI.
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Page 45: Castelle's Faxpress Enterprise Redundant Support Services Terms And Conditions
"Upgrades" means one (1) copy of all major revisions and corrections to the printed Documentation and/or the Software that are made generally available by Castelle to its customers who are entitled to receive Support Services. A major revi- sion means upgrades from, e.g., 4.X to 5.X. - Page 46 Castelle does not provide a Device or Component on loan. Supported Versions of Software Upon the release of new Software, Castelle will continue to support the two major releases prior to the new release as fol- lows: The release immediately prior to the new release will be supported indefinitely, The release prior to that will be supported for sixty (60) days following the official release of the new release.
- Page 47 General The provision of Support Services by Castelle to Customer will be governed for all purposes by the laws of the State of California, USA without regard to conflict of laws principles. If any provision of these Terms and Conditions is held by a court of competent jurisdiction to be unenforceable, the offending provision will be deemed severed and the remaining provisions will remain in full force and effect.
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Page 48: License Agreement
LIMITED WARRANTY. Castelle warrants that it has the right to license you to use the SOFTWARE. Castelle warrants that the media on which the SOFTWARE is furnished will be free of defects in materials and workmanship under normal use for a period of two (2) years from the date of receipt. - Page 49 NOTICE REGARDING LICENSEE DATA. Before returning any Product or component to Castelle for any reason, including repair or replacement, any and all Licensee information or data ("Data") therein should be removed by Licensee. Castelle's policy is not to disclose Data, however CAS- TELLE IS NOT RESPONSIBLE FOR THE PROTECTION OR RETENTION OF DATA, AND CASTELLE HEREBY DISCLAIMS ANY AND ALL LIABILITY ASSOCIATED THEREWITH.
- Page 50 State and Federal Courts in the State of California, U.S.A. for al purposes under this Agree- ment. Should you have any questions concerning this Agreement, or if you desire to contact Castelle for any reason, please write or e-mail to: Castelle Customer Service, 855 Jarvis Drive, Suite 100, Morgan Hill, CA 95037, or to support@cas- telle.com.
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