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Castelle Premier Getting Started Manual

Network fax servers
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FaxPress Premier
™
A New Generation of Network Fax Servers
Getting Started Guide

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Summary of Contents for Castelle Premier

  • Page 1 FaxPress Premier ™ A New Generation of Network Fax Servers Getting Started Guide...
  • Page 3 No publication may be reproduced in any form without written permission from Castelle. Use, duplication, or disclosure is subject to the restrictions as set forth in the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 subparagraph (c)(1)(ii), or the Commercial Computer Software-Restricted Rights at CFR 52.227-19,...

  • Page 5: Table Of Contents

    FaxPress Premier Requirements ________________________________________________ 15 Connecting the FaxPress Premier to the Network ___________________________________ 15 Attaching the FaxPress Premier to a PTSN or PBX __________________________________ 16 Powering on the FaxPress Premier Server ____________________________________________ 17 Powering on in a DHCP Environment _____________________________________________ 17 Powering on in a Static IP Environment ___________________________________________ 17 Changing the FaxPress Premier Server’s IP Address ____________________________________ 18...
  • Page 6 FaxPress Premier Getting Started Guide...

  • Page 7: Introducing The Faxpress Premier

    The information here is excerpted from the FaxPress Premier Administrator WebHelp Guide, and contains all the information required to get the FaxPress Premier up and running on your network. Use this Guide to get started, then refer as needed to the WebHelp Administrator Guide.

  • Page 8: Documentation

    Other documentation is provided on the Castelle web site at the following URL: http://www.castelle.com/support/documentation/guides Printed Documentation Castelle provides a printed copy of this To print hard copies of all other documentation, use the Castelle WebHelp system available at the URL shown above. Getting Started Guide...

  • Page 9: Castelle Resources

    Tel: +1 (408) 852-8000 Fax: +1(408) 852-8100 Email: sales@castelle.com Technical Support To qualify for tech support, your FaxPress Premier must be registered with Castelle. Visit Castelle's Customer Services web page at: http://www.castelle.com/support for more information about product registration. Technical support is available by mail, fax, e-mail, or phone from 6am to 5PM Pacific Standard Time.

  • Page 10: Web Site

    Web Site The Castelle web site, http://www.castelle.com, provides a point of departure for a variety of information. Information regarding the following topics is available at http://www.castelle.com/products/fpp • FaxPress Premier Server Hardware and Software • Sending, Receiving and Managing Faxes •...

  • Page 11: About The Faxpress Premier Server Setup

    Rack Mounting or Shelf Mounting The FaxPress Premier analog fax server can either be mounted on a rack or stationed on a shelf or desk top. The FaxPress Premier is rack-mountable by attaching the two provided mounting brackets. To mount a FaxPress Premier unit on a 19”...

  • Page 12: Optional Setup Procedures

    (See Backup and Restore lost should system problems occur. Optional Setup Procedures After the FaxPress Premier is up and running, you may decide to implement the following optional features: • The FaxPress Premier Archive. (See •...

  • Page 13: Pbx Integration And Automatic Routing Requirements

    Manage the FaxPress Premier the same way you manage the other servers in your environment. The company policy for hot fixes should also apply to the FaxPress Premier. Be aware, however, that some hot fixes may be incompatible with normal FaxPress Premier on a case by case basis. For example, some security hot fixes...

  • Page 14: Configuration Recommendations

    FaxPress Premier, or change the system Print spooler to a setting other than autostart. These specific changes are examples of the kinds of security fixes incompatible with normal FaxPress Premier operation. Configuration Recommendations Installing antivirus software on the FaxPress Premier server with full file scan enabled is not recommended.

  • Page 15: Activating The Faxpress Premier's Faxpress Plus Software

    FaxPress Plus client software is compatible with FaxPress server software and with earlier versions of FaxPress Premier client software. Backward Compatibility with FaxPress Servers FaxPress Premier servers and FaxPress fax servers can work together on the same network, but there are some restrictions to keep in mind: •...
  • Page 16 FaxPress Plus 5.0 clients cannot logon to a 4.1.1 or older FaxPress Plus server. • Before installing a new version of either the FaxPress or FaxPress Premier client software, be sure to uninstall any existing version of the FaxPress or FaxPress Premier client software.

  • Page 17: Setting Up The Faxpress Premier

    Required Setup Procedures on page 9 FaxPress Premier Requirements The FaxPress Premier requires: • Each fax line to be connected to a dedicated phone line. The FaxPress Premier may have 4, 8, 16 or 24 fax lines. • A PBX system (see...

  • Page 18: Attaching The Faxpress Premier To A Ptsn Or Pbx

    Each 4-Line FaxPress Premier’s analog fax modem board provides four fax ports. Four RJ-10 to RJ-11 cables are provided. Attach the RJ-10 ends (four connector pins) of the cables to the FaxPress Premier’s fax modem ports; attach the RJ-11 ends (six connector pins) of the cables to the public switched telephone network (PTSN) or PBX.

  • Page 19: Powering On The Faxpress Premier Server

    By default, the FaxPress Premier is DHCP-enabled. Powered on in a DHCP environment, the FaxPress Premier will automatically be assigned an IP address from your network’s DHCP server, but will need to be manually joined to the network domain. The FaxPress Premier’s IP address will be displayed on the FaxPress Premier’s front panel LCD window.

  • Page 20: Changing The Faxpress Premier Server's Ip Address

    2. Press the Esc button to move from the FaxPress name and IP address display to a window displaying the Premier’s IP address only. 3. With the FaxPress Premier’s IP address displayed, press the up arrow button to scroll through the available digits. A dot will also be displayed.
  • Page 21 IP ADDRESS. If you need to change the IP ADDRESS, press any of the four directional keys to re-enter the IP ADDRESS. After pressing Enter, the Premier might take 5-10 seconds to update its IP adress on the network. Note: 7.

  • Page 22: Using Remote Desktop

    Using Remote Desktop Microsoft’s Remote Desktop feature, enabled by default on the FaxPress Premier, allows you to access the Premier’s Embedded Windows operating system from any other network workstation with Remote Desktop installed. The Remote Desktop feature is installed by default on Windows XP and Vista machines, and is optional on other Windows operating systems.

  • Page 23: Changing The Faxpress Premier Serial Number To A Name

    Changing the FaxPress Premier Serial Number to a Name The default FaxPress Premier name is the serial number displayed in the LCD window on the front of the unit. You may decide to give the FaxPress Premier a name rather than using the default serial number to more easily identify the FaxPress Premier on the network.

  • Page 24: About The Faxpress Premier File Conversion Service

    Adobe Acrobat onto the FaxPress Premier. If the application associated with the file type does not exist on the FaxPress Premier server, the attached file will not be faxed and a file conversion error will be generated for that particular job. Applications can be installed by attaching a monitor, mouse, and keyboard directly to the Premier or by using Remote Desktop.

  • Page 25: Faxpress Premier Support Services Agreement

    (1) business day, to minimize any downtime in your organization. A purchase order or credit card is needed as collat- eral to cover the cost of the Advance Swap. Unless you return the defective Component or Device to Castelle within five (5) working days after receipt of the Advance Swap, your credit card will be charged or an invoice will be generated against your purchase order for the Component or Device not returned.
  • Page 26 Extended Support, Castelle's Technical Support department will provide such assistance for a fee. Pay Per Incident ser- vice is delivered on an incident basis, which is a single support issue. Please log on to Castelle's Web site at www.cas- telle.com/support/program/default.htm or call Castelle's Sales Department at 1-800-289-7555 for the current price of PPI.

  • Page 27: Castelle's Faxpress Premier Support Services Terms And Conditions

    "Upgrades" means one (1) copy of all major revisions and corrections to the printed Documentation and/or the Software that are made generally available by Castelle to its customers who are entitled to receive Support Services. A major revi- sion means upgrades from, e.g., 3.X to 4.X.
  • Page 28 Castelle does not provide a Device or Component on loan. Supported Versions of Software Upon the release of new Software, Castelle will continue to support the two major releases prior to the new release as fol- lows: The release immediately prior to the new release will be supported indefinitely, The release prior to that will be supported for sixty (60) days following the official release of the new release.
  • Page 29 General The provision of Support Services by Castelle to Customer will be governed for all purposes by the laws of the State of California, USA without regard to conflict of laws principles. If any provision of these Terms and Conditions is held by a court of competent jurisdiction to be unenforceable, the offending provision will be deemed severed and the remaining provisions will remain in full force and effect.

  • Page 30: License Agreement

    LIMITED WARRANTY. Castelle warrants that it has the right to license you to use the SOFTWARE. Castelle warrants that the media on which the SOFTWARE is furnished will be free of defects in materials and workmanship under normal use for a period of two (2) years from the date of receipt.
  • Page 31 NOTICE REGARDING LICENSEE DATA. Before returning any Product or component to Castelle for any reason, including repair or replacement, any and all Licensee information or data ("Data") therein should be removed by Licensee. Castelle's policy is not to disclose Data, however CAS- TELLE IS NOT RESPONSIBLE FOR THE PROTECTION OR RETENTION OF DATA, AND CASTELLE HEREBY DISCLAIMS ANY AND ALL LIABILITY ASSOCIATED THEREWITH.
  • Page 32 State and Federal Courts in the State of California, U.S.A. for al purposes under this Agreement. Should you have any questions concerning this Agreement, or if you desire to contact Castelle for any reason, please write or...
  • Page 33 License Agreement...
  • Page 36 PN 61-1335-001...

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