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Castelle Enterprise Getting Started Manual

Castelle faxpress enterprise fax servers: user guide
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FaxPress Enterprise
A New Generation of Network Fax Servers
Getting Started Guide

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  • Page 1 ™ FaxPress Enterprise A New Generation of Network Fax Servers Getting Started Guide...
  • Page 3 No publication may be reproduced in any form without written permission from Castelle. Use, duplication, or disclosure is subject to the restrictions as set forth in the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 subparagraph (c)(1)(ii), or the Commercial Computer Software-Restricted Rights at CFR 52.227-19,...

  • Page 5: Table Of Contents

    Configuring the FaxPress Enterprise T1 for T1 ISDN PRI _____________________________ 16 FaxPress Enterprise E1 and E1 ISDN PRI (Primary Rate Interface)_________________________ 20 FaxPress Enterprise Board Settings and E1 ISDN PRI (Primary Rate Interface) ____________ 20 About the FaxPress Enterprise and Fractional E1 Lines_______________________________ 20 Required E1 Line Carrier Information _____________________________________________ 20 About the Dialogic Fax Board’s Range of Extensions Settings __________________________ 20...
  • Page 6 Changing the IP Address Using the LCD Window (Models With 5-key Keypad)_____________ 29 Using Remote Desktop____________________________________________________________ 30 Changing the FaxPress Enterprise’s IP Address Using Remote Desktop __________________ 30 About the FaxPress Enterprise’s File Conversion Service _________________________________ 31 About the FaxPress Enterprise’s File Conversion Service _________________________________ 31...

  • Page 7: Introducing The Faxpress Enterprise Fax Server

    The information here is excerpted from the FaxPress Enterprise Administrator WebHelp Guide, and contains all the information required to get the FaxPress Enterprise up and running on your network. Use this Guide to get started, then refer as needed to the WebHelp Administrator Guide.

  • Page 8: Documentation

    It is recommended that a workstation connected to the Internet be available during installation, configuration and use of the FaxPress Enterprise. To access the FaxPress Enterprise WebHelp system, which includes the Admin, User, and Email Gateways Guides, go to the following URL: http://www.castelle.com/WebHelp/5_0/fpe/...

  • Page 9: About The Faxpress Enterprise Server Setup

    Castelle. By attaching the four provided rubber feet to the bottom of the chassis, the FaxPress Enterprise unit can be stationed on a desktop or shelf. For units stationed on a desktop, the two rack mounting brackets on both sides of the chassis may be removed.

  • Page 10: Required Setup Procedures

    FaxPress Enterprise ISDN and ISDN BRI (Basic Rate Interface) on page 23 4. Joining the fax server to the network domain. Joining the FaxPress Enterprise to the network domain is required to import users from Active Directory with the FaxPress Active Directory Synchronizer.

  • Page 11: Optional Setup Procedures

    Administrator Guide.) Castelle cannot take responsibility for any data lost Restore should system problems occur. Optional Setup Procedures After the Enterprise is up and running, you may decide to implement the following optional features: • The FaxPress Enterprise Archive. (See the •...

  • Page 12: Pbx Integration, Dnis Information And Automatic Routing Requirements

    Manage the FaxPress Enterprise the same way you manage the other servers in your environment. The company policy for hot fixes should also apply to the FaxPress Enterprise. Be aware, however, that some hot fixes may be incompatible with normal FaxPress Enterprise on a case by case basis. For example, some security hot fixes may disable network ports needed by the FaxPress Enterprise, or change the system Print spooler to a setting other than autostart.

  • Page 13: Faxpress Enterprise Backward Compatibility

    • The FaxPress Enterprise no longer appears in the Enterprise client FaxPress Plus. This is due to a blocked port on the FaxPress Enterprise. This can be resolved manually by adding the FaxPress Enterprise to the FaxPress Accounts using the option and specifying the Name/IP addresses of the FaxPress Enterprise server.

  • Page 14: Backward Compatibility With Faxpress Servers

    FaxPress Plus 5.0 clients cannot logon to a 4.1.1 or older FaxPress Plus server. Backward Compatibility with FaxPress Servers FaxPress Enterprise servers and FaxPress fax servers can work together on the same network, but there are some restrictions to keep in mind: •...

  • Page 15: Connecting The Faxpress Enterprise To The Network

    Connecting the FaxPress Enterprise to the Network The FaxPress Enterprise requires an eight-conductor RJ-45 data cable. Use the RJ-45 cable provided by your telco carrier. To connect the FaxPress Enterprise to your network and T1 line, follow these steps: 1. Connect the network cable to the FaxPress Enterprise server’s network port.

  • Page 16: Powering On The Faxpress Enterprise Server

    Once you’ve connected the FaxPress Enterprise network port to your network and plugged the power cable into the power source, power on the Enterprise by using the power switch on the front of the unit. Powering On in a DHCP Environment By default, the FaxPress Enterprise is DHCP-enabled.

  • Page 17: Faxpress Enterprise T1 And T1 Cas And Isdn Pri

    FaxPress Enterprise and Fractional T1 The FaxPress Enterprise Fractional T1 unit will use the first 8 channels of the 24 channels on a T1 line. Confirm with your T1 carrier that the T1 line they’re providing you has the first 8 channels activated rather than the last 8 channels or the middle 8 channels.

  • Page 18: Configuring The Faxpress Enterprise T1 For T1 Isdn Pri

    DNIS digit/line extension range (e.g. 272-0001 to 272-1000). For the FaxPress Enterprise to make international and domestic calls at the same time, the T1 carrier's central office switch must be configured to accept calls where the CalledNumberType value is 'Unknown,' rather than 'International' or 'National.' Most T1 carriers and lines support the 'Unknown' CalledNumberType value, and...
  • Page 19 To configure the FaxPress Enterprise’s Dialogic fax board to support T1ISDN PRI, follow these steps: 1. Attach a mouse, keyboard, and monitor to the FaxPress Enterprise. Although Remote Desktop can be used for configuring other aspects of the FaxPress Enterprise system, it can’t be used for this.
  • Page 20 21. In the Dialogic GammaLink Fax Configuration 22. Click to the warning message. 23. Verify the number of fax channels list match the number of fax channels of your FaxPress Enterprise. 24. Click to exit Auto detect. 25. Back in the...
  • Page 21 Very infrequently, the T1 line will not synchronize properly between the FaxPress Enterprise and the central office. This will cause issues with sending and receiving multiple page faxes. In this case, the FaxPress Enterprise fax board can be configured to synchronize with the connected T1 line. See Synchronizing the FaxPress Enterprise Fax Board with the T1 section of the Administrator Guide.

  • Page 22: Faxpress Enterprise E1 And E1 Isdn Pri (Primary Rate Interface)

    About the FaxPress Enterprise and Fractional E1 Lines The FaxPress Enterprise Fractional E1 unit will use the first 8 E1 ISDN PRI channels. Confirm with your line carrier that the first 8 E1 ISDN PRI channels are activated rather than the last 8 channels or the middle 8 channels.
  • Page 23 2. Power on the FaxPress Enterprise. 3. Log into the FaxPress Enterprise system as sure is all lower case. (See castelle for more information.) Account on page 9 4. Open the tool. ( Services Start>Settings>Control Panel>Administrative Tools>Services 5. Stop the Castelle FaxPress Eicon Fax Board Driver 6.
  • Page 24 00000 for Lowest Extension and 99999 for Highest Extension. 11. To implement changes, select the board and save the new configuration. 12. Reboot the FaxPress Enterprise to restart the field displays Primary Rate Line (30 B-Channels) Europe/other countries, Euro-ISDN ETSI-DSSI...

  • Page 25: Faxpress Enterprise Isdn And Isdn Bri (Basic Rate Interface)

    (B) channels and one data (D) signaling channel, used to carry instructions regarding the B channels. If you’ve ordered an ISDN BRI Enterprise, the Dialogic fax board will come pre-configured for ISDN BRI. The only fax board setting that may require modifying is the Interface Type. If your Interface Type is Point to Point, you’ll need to reconfigure the Dialogic fax board’s default Point to Multipoint setting.
  • Page 26 2. Power on the FaxPress Enterprise and log into the FaxPress Enterprise system as default password is castelle Enterprise Local Administrator Account on page 9 3. Open the tool ( Services Castelle FaxPress Eicon Fax Board Driver 4. Navigate to All Programs\Diva Server for Windows\Diva Server Configuration Manager.
  • Page 27 00000 for Lowest Extension and 99999 for Highest Extension. 9. To implement changes, select the board and save the new configuration. 10. Reboot the FaxPress Enterprise to restart the 11. Select the next icon on the left and repeat the configuration procedure for each line.

  • Page 28: Activating Faxpress Plus, The Faxpress Enterprise Client Software

    Activating FaxPress Plus, the FaxPress Enterprise Client Software After being installed, the FaxPress Enterprise client software must be activated with a Software Activation Key, determined by your FaxPress Enterprise unit's serial number, to enable the FaxPress Enterprise client software and associated FaxPress Enterprise Email Gateways to function.

  • Page 29: Assigning A Static Ip Address

    Castelle recommends manually assigning a static IP address to the FaxPress Enterprise. The FaxPress Enterprise’s IP address can be set two ways: • By attaching a monitor, mouse, and keyboard directly to the FaxPress Enterprise, logging in as with password administrator you’d change a Windows 2000 workstation’s IP address: (...

  • Page 30: Changing The Faxpress Enterprise Server's Ip Address

    2. Press the Esc button to move from the FaxPress name and IP address display to a window displaying the Enterprise’s IP address only. 3. With the FaxPress Enterprise’s IP address displayed, press the up arrow button to scroll through the available digits. A dot will also be displayed.

  • Page 31: Changing The Ip Address Using The Lcd Window (Models With 5-Key Keypad)

    IP ADDRESS. If you need to change the IP ADDRESS, press any of the four directional keys to re-enter the IP ADDRESS. After pressing Enter, the Enterprise might take 5-10 seconds to update its IP address on the Note: network.

  • Page 32: Using Remote Desktop

    Using Remote Desktop Microsoft’s Remote Desktop feature, enabled by default on the FaxPress Enterprise, allows you to access the Enterprise’s Embedded Windows operating system from any other network workstation with Remote Desktop installed. The Remote Desktop feature is installed by default on Windows XP machines, and is optional on other Windows operating systems.

  • Page 33: About The Faxpress Enterprise's File Conversion Service

    Adobe Acrobat onto the FaxPress Enterprise. If the application associated with the file type does not exist on the FaxPress Enterprise, the attached file will not be faxed and a file conversion error will be generated for that particular job. Applications can be installed by attaching a monitor, mouse, and keyboard directly to the Enterprise or by using Remote Desktop.

  • Page 34: Castelle Resources

    Tel: +1 (408) 852-8000 Fax: +1(408) 852-8100 e-mail: sales@castelle.com Technical Support To qualify for tech support, your FaxPress Enterprise fax server must be registered with Castelle. Visit Castelle's Customer Services web page at: http://www.castelle.com/support for more information about product registration.
  • Page 35 Information regarding the following topics is available at http://www.castelle.com/products • FaxPress Server Hardware and Software • Sending, Receiving and Managing Faxes • Castelle Internet Faxing (CIF) • e-mail Integration • Network Integration • Automatic Routing and PBX Integration • FaxPress Enterprise White Paper •...

  • Page 36: Safety

    Safety CAUTION - To reduce the risk of fire, use only No. 26 AWG or larger telecommunication line cord. ATTENTION - Pour reduire les risques d'incendie, utiliser uniquement des conducteurs de telecommunications 26 AWG au de section superleure.

  • Page 37: Faxpress Enterprise Support Services Agreement

    (1) business day, to minimize any downtime in your organization. A purchase order or credit card is needed as collat- eral to cover the cost of the Advance Swap. Unless you return the defective Component or Device to Castelle within five (5) working days after receipt of the Advance Swap, your credit card will be charged or an invoice will be generated against your purchase order for the Component or Device not returned.

  • Page 38: Out-Of-Warranty Repair

    Extended Support, Castelle's Technical Support department will provide such assistance for a fee. Pay Per Incident ser- vice is delivered on an incident basis, which is a single support issue. Please log on to Castelle's Web site at www.cas- telle.com/support/program/default.htm or call Castelle's Sales Department at 1-800-289-7555 for the current price of PPI.

  • Page 39: Castelle's Faxpress Enterprise Support Services Terms And Conditions

    "Upgrades" means one (1) copy of all major revisions and corrections to the printed Documentation and/or the Software that are made generally available by Castelle to its customers who are entitled to receive Support Services. A major revi- sion means upgrades from, e.g., 3.X to 4.X.
  • Page 40 Castelle does not provide a Device or Component on loan. Supported Versions of Software Upon the release of new Software, Castelle will continue to support the two major releases prior to the new release as fol- lows: The release immediately prior to the new release will be supported indefinitely, The release prior to that will be supported for sixty (60) days following the official release of the new release.
  • Page 41 General The provision of Support Services by Castelle to Customer will be governed for all purposes by the laws of the State of California, USA without regard to conflict of laws principles. If any provision of these Terms and Conditions is held by a court of competent jurisdiction to be unenforceable, the offending provision will be deemed severed and the remaining provisions will remain in full force and effect.

  • Page 42: License Agreement

    LIMITED WARRANTY. Castelle warrants that it has the right to license you to use the SOFTWARE. Castelle warrants that the media on which the SOFTWARE is furnished will be free of defects in materials and workmanship under normal use for a period of two (2) years from the date of receipt.
  • Page 43 NOTICE REGARDING LICENSEE DATA. Before returning any Product or component to Castelle for any reason, including repair or replacement, any and all Licensee information or data ("Data") therein should be removed by Licensee. Castelle's policy is not to disclose Data, however CAS- TELLE IS NOT RESPONSIBLE FOR THE PROTECTION OR RETENTION OF DATA, AND CASTELLE HEREBY DISCLAIMS ANY AND ALL LIABILITY ASSOCIATED THEREWITH.
  • Page 44 State and Federal Courts in the State of California, U.S.A. for al purposes under this Agreement. Should you have any questions concerning this Agreement, or if you desire to contact Castelle for any reason, please write or...
  • Page 45 License Agreement...
  • Page 46 FaxPress Enterprise Getting Started Guide...
  • Page 47 License Agreement...
  • Page 48 FaxPress Enterprise Getting Started Guide...
  • Page 49 License Agreement...
  • Page 52 P/N 61-1344-001...

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