Troubleshooting - Casablanca Stealth Owner's Manual

Before Requesting Service: Please follow this troubleshooting guide before contacting your dealer for assistance.
Caring for Finishes: For cleaning, a soft brush or lint-free cloth
should be used to prevent scratching the finish. A vacuum cleaner
brush nozzle can remove heavier dust. Surface smudges or an accu-
mulation of dirt and dust can easily be removed by using a mild
detergent and slightly dampened soft cloth. An antistatic agent
may be used, but never use abrasive cleaning agents. These will
damage the finish. Painted and high-gloss blades may be cleaned
in the same manner.
Blades: Wood finish blades should be cleaned with a furniture pol-
ishing cloth. Occasionally, a light coat of furniture polish may be
applied for added protection and beauty.
PROBLEM
NO FAN OR LIGHT
FAN WOBBLES OR SHAKES
EXCESSIVELY
FAN NOISY DURING
OPERATION
BREAK-IN PERIOD
DOES NOT RUN ON
LOW SPEED
LIGHTS FLASH OR BLINK DURING OPERATION OF W-32 WALL CONTROLS/FAN MAY ROTATE OR MAKE AUDIBLE TONES DURING
OPERATION OF THE W-11 AND W-12 WALL CONTROLS: Normal operation.
WHEN AC POWER IS TURNED ON FOR THE FIRST TIME, THE LIGHTS OPERATE NORMALLY, BUT W-32 WALL CONTROL OPERATION IS
REVERSED: FAN BUTTON OPERATES THE LIGHTS; LIGHT BUTTON OPERATES THE FAN: Reverse the 2 black and white striped wire
connections.
FAN OR LIGHTS APPEAR TO OPERATE BY THEMSELVES (CHANGING SPEED OR INTENSITY), WALL CONTROL OPERATION IS INTERMIT-
TENT: Check AC supply for irregularities, (noise spikes, fluctuations, or failure); or circuit board assembly.
PROBLEM
FAN O.K., NO LIGHT
REMOTE CONTROL OF FAN IS ERRATIC
SELECTING WINTER MODE CANCELS AUTO-SPEED
CHANGING SPEED OR DIRECTION CANCELS WINTER
FAN APPEARS TO RESPOND TO UNKNOWN SIGNAL
CONTROL ALSO OPERATES A SECOND FAN IN HOME
TEMPERATURE DISPLAY DOES NOT CHANGE QUICKLY
FAN WOBBLES OR SHAKES EXCESSIVELY
FAN NOISY DURING OPERATION
DOES NOT RUN ON LOW SPEED
BATTERY LIFE SEEMS SHORT
TEMPERATURE READINGS
FAN DOES NOT RESPOND TO REMOTE CONTROL: Power to fan is off; wrong remote being used; remote channel changed; fan receive SET
channel changed; or fan antenna not receiving. See above; in locations with two or more fans in different rooms check that controllers are
in right rooms; change SET channel to match fan; change fan SET channel to match remote; check antenna connected to RCM; check antenna
positioned correctly; if batteries weak by moving remote close to fan; check that remote not laying on metal surface causing weak signal; or
connect Earth ground to fan.
FAN APPEARS TO RESPOND TO UNKNOWN SIGNAL OR IS ERRATIC: Invalid lower channel SET; 2nd remote in area SET to same channel; or
remote buttons pressed too quickly Be sure SET channel is between 49 and 63; check SET channels of any other remotes at site (check if
nearby homes have Comfort Touch fans installed- remote signal can travel 50 ft.); and for proper operation of the control you must wait "one
second" between presses.
AFTER POWER FAILURE, FAN AND LIGHTS ARE OFF: Normal: To immediately restore fan to its original settings press any button. Fan will
reset itself within about 30 minutes after power is restored when remote sends normal update message to fan.
WHEN AC POWER IS TURNED ON, LIGHT COMES ON OR FAN TURNS: Remote control defective; remote buttons pressed too soon; AC
electricity irregularities (noise spikes, fluctuations, or failure). Turn off with remote and restart; replace remote control unit; or wait twenty
seconds for electronics warm-up; check AC electricity for irregularities (defective light dimmers, noise spikes, voltage changes caused by
appliances, motors, supply brown outs or interruptions, or storms, etc).

TROUBLESHOOTING

INTELI•TOUCH
Check main circuit fuses, curcuit breakers, or wall switch position. Check all wire connections, making
sure the power is turned off during this inspection.
Be sure canopy pin is properly set into the slot on the ball
Check the screws holding the blade holders to the fan motor. Tighten as necessary.
Check the angle of the blades to make sure that a blade holder has not been bent during installation.
Check and tighten light fixture retaining screws, glass shade screws and/or the light bulb(s).
Tighten canopy screws and mounting plate assembly.
Tighten the blade to bladeholder screws and blade holders to flywheel.
Make sure all screws in the motor housing are snug, but not overly tight.
Check that the wire nuts inside the canopy and switch housing are not touching the metal parts or
have fallen off the wire splices. Tighten or adjust as necessary.
Let fan run at high speed for two (2) hours
If new, "break-in" may be required - run at higher speed for several days
COMFORT•TOUCH
Never Lubricate this Fan!
The precision motor at the heart of your Casablanca fan features
sealed bearings that are lubricated for life. Do not attempt to oil
the motor.
Changing Light Bulbs
Be sure to turn power to the fan OFF at the wall switch or circuit
breaker before changing light bulbs. Replace bulbs with same type
as removed from the fixture. Each fan is rated for a maximum TOTAL
wattage of lighting.
Exceeding the rated maximum allowable wattage for the fan will
burn out the fan electronics module and void the warranty.
Check for burned-out light bulb. Check fan light wires.
Check batteries installed correctly. Install fresh ALKALINE batteries.
Normal.
Normal.
Change channel of control and fan to a number between 49 and 63.
Change channel on control and fan.
Normal. Updates only every 2 minutes.
Make sure hanging ball slot is properly aligned.
Tighten canopy and mounting crossbar screws.
Tighten all blade screws. Blades must be balanced (contact your dealer).
Tighten glassware and light bulbs.
Tighten motor housing screws.
Tighten canopy and mounting crossbar screws.
If new, "break-in" may be required - run at higher speed for several days.
Not using Alkaline batteries: Replace with Alkaline batteries.
Temperature accuracy = 3 F
POSSIBLE REMEDIES..
POSSIBLE REMEDIES..
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