Troubleshooting Printer Hardware - Canon BJC-S820D Quick Start Manual

Troubleshooting

Troubleshooting Printer Hardware

Problem
Paper jams in the
printer
Printer is not
responding
68
Possible Cause
Media jammed during
automatic feed
Power cable is not
securely connected
Printer is not turned
on, or is not ready
Computer and/or
printer needs reset
Printer and computer
cabled together
incorrectly
Bad cable
Try This
1. Gently pull the jammed paper out of the sheet feeder slot
or the paper output slot, whichever is easier.
If the paper tears and some of it is left in the printer, turn
the printer off, open the front cover, and remove the
pieces of paper.
If the paper will not pull out of the printer easily, do not
force it.
2. Reload paper into the automatic sheet feeder, then press
RESUME on the printer.
If you turn the printer off, your print job data will be lost.
Print the job again.
Use a standard paper size whenever possible to prevent jams.
Verify that the power cable is securely connected to the
printer and plugged into a working outlet.
Verify that the POWER lamp is on and glowing a steady green.
If the light is off, press the POWER button. The green light
will blink as the printer is warming up, then go to a steady
(no blink) state when the printer is ready.
If the POWER lamp is blinking green, this indicates that the
printer is warming up or is processing a print job.
If the POWER lamp blinks orange, or green and orange
alternately, see "Handling Error Messages" on page 73.
Reboot the computer and/or reset the printer.
To reboot the computer, close all open applications,
then restart.
To reset the printer, turn it off, then on again.
Reconnect the printer cable to the correct port, with the
correct cable. See the S820D User's Guide on the Setup
Software & User's Guide CD-ROM for more information.
Replace the printer cable.