Troubleshooting Printer Hardware - Canon i9900 Series Quick Start Manual

Troubleshooting

Troubleshooting Printer Hardware

Problem Possible Cause
Printer Does Not Print head has
Start or Printer overheated due to
Stops During long periods of
Print Jobs continuous printing
Printing high-
resolution
photographs and
graphics
Printer cable is too
long
You have changed
the USB cable from
the lower port to
the upper one on
the printer or vice-
versa, which
created a second
printer icon.
There may be
problems in your
operating system
66
Stop printing and turn the printer off for at least 15 minutes to allow the print head
to cool down.
The print head tends to overheat when printing continuously for long periods of
time. The print head is designed to automatically pause at line breaks before
resuming printing in order to cool down.
Caution Caution Caution Caution The area around the print head can become extremely hot
during extended print operation. Always avoid touching the
print head and its peripheral components.
Wait until the print job finishes.
The POWER POWER lamp flashes green while the print data is being processed. Printing POWER POWER
photographs and high-density graphics can take time.
Avoid using USB cables longer than 16.4 feet.
Open Printers and Faxes Printers and Faxes Printers and Faxes (Printers Printers and Faxes Printers in Windows 2000) from Control Panel Printers Printers
the non grayed-out printer icon
The grayed-out printer icon
Restart your computer. It may solve the problem.
Delete undesired print jobs, if there are any. Use BJ Status Monitor in Windows or
BJ Print Monitor in Macintosh for the deletion.
1. Open the Printer Properties Printer Properties dialog box.
Printer Properties Printer Properties
See "Opening the Printer Properties Dialog Box Directly from the Start Menu Opening the Printer Properties Dialog Box Directly from the Start Menu" Opening the Printer Properties Dialog Box Directly from the Start Menu Opening the Printer Properties Dialog Box Directly from the Start Menu
on page 20.
2. Click the Maintenance Maintenance Maintenance Maintenance tab and then Start Status Monitor
3. Click Display Print Queue Display Print Queue. Display Print Queue Display Print Queue
4. Select Cancel All Documents Cancel All Documents in the Printer
Cancel All Documents Cancel All Documents
5. Click Yes Yes when the confirmation message appears. Yes Yes
The print job is deleted.
Note In Windows Me, Windows 98 In Windows Me, Windows 98 In Windows Me, Windows 98 In Windows Me, Windows 98
Click to select an undesired document and select Purge Print
Documents Documents Documents Documents in the Printer
1. Select Applications Applications Applications Applications from the Go
2. Double-click the Print Center Print Center (or Printer Setup Utility
Print Center Print Center
3. Double-click i9900 i9900 i9900 displayed under Name i9900
4. Click to select an undesired document and click
The print job is deleted.
Try This
Control Panel Control Panel and select Control Panel
to print from.
is for the port that is no longer connected.
Start Status Monitor Start Status Monitor. Start Status Monitor
Printer menu.
Printer Printer
Printer Printer Printer menu.
Go menu. Go Go
Printer Setup Utility) icon in the Utilities
Printer Setup Utility Printer Setup Utility
Name Name in the Printer List Name Printer List. Printer List Printer List
.
Purge Print Purge Print Purge Print
Utilities folder.
Utilities Utilities