Troubleshooting - Canon BJC-S820D Quick Start Manual

Troubleshooting

Troubleshooting Installation
Problem
Cannot install the
printer driver
66
Possible Cause
Procedure not followed
correctly
Previous version of
printer driver or same
printer driver already
installed on computer
Other applications
running in the
background
Installation not
starting automatically
when CD is inserted
into drive
CD-ROM drive not
specified
Try This
See "Installing the Printer Driver" on page 79, or see the
S820D User's Guide on the Setup Software & User's Guide
CD-ROM for more information.
Always uninstall the previous version of the printer driver
before installing the new version. See "Uninstalling the
Printer Driver" on page 81.
Other open applications on your computer can interfere with
the installation routine. Close any software applications,
including any virus detection software, on your computer
before reinstalling the printer driver. See "Installing the
Printer Driver" on page 79.
W
INDOWS
If printer driver installation did not start
automatically when you loaded the CD-ROM:
1. Double-click My Computer on the Windows
desktop, then double-click the CD-ROM drive.
For Windows XP, click Start, then My Computer,
then CD-ROM drive.
2. Double-click msetup.exe.
If you install the printer driver by clicking Start, then
Run, specify the correct CD-ROM drive and file name
(D:\msetup.exe, where D is the CD-ROM drive).
Normally, after you insert the S820D CD-ROM the setup
dialog box displays automatically. If it does not:
W
INDOWS
1. Double-click My Computer on the Windows
desktop, then double-click the CD-ROM drive.
For Windows XP, click Start, then My Computer,
then CD-ROM drive.
2. Double-click msetup.exe.
®
M OS
AC
Double-click the CD-ROM icon on your desktop.