Handling Error Messages - Canon BJC-S820D Quick Start Manual

Handling Error Messages

Problem Possible Cause
Printer does not When an error occurs, the POWER lamp blinks. Count the number of orange blinks
print between each green blink to identify the problem:
Printer blinks green
2 orange blinks
(paper is out, paper
jam or paper feed
error)
3 orange blinks
(paper jam)
4 orange blinks
(ink tank is out of ink)
5 orange blinks
(printhead not
installed correctly)
6 orange blinks
(printhead not
installed)
7 orange blinks
(printhead defective)
Printer blinks green
and orange alternately
(service error)
Try This
When the lamp blinks green, the printer is warming up or
is receiving print data from the computer. This is not an
error condition.
Reload the paper correctly. See "Loading Media into the
S820D" on page 7 for how to load different types of media.
If the paper is jammed, see the troubleshooting topic,
"Paper jams in the printer" on page 68.
See the troubleshooting topic, "Paper jams in the printer"
on page 68.
Replace the empty ink tank. See "Monitoring Ink Levels" on
page 47 and "Replacing Ink Tanks" on page 49.
Reseat printhead. See the S820 User's Guide on the Setup
Software & User's Guide CD-ROM for procedures.
Install the printhead. If already installed, remove it, then
check the electrical contact area for any blockage or
protective tape. Re-install it when done. See the S820D
User's Guide on the Setup Software & User's Guide CD-ROM
on the CD-ROM for procedures. (Note: The printer will blink
only if it's a self-test.)
Make sure that you are using the printhead designed
specifically for the S820D. Turn the printer off and on. If the
problem persists, contact the Customer Care Center.
If the printer starts blinking green and orange alternately,
turn the printer off, unplug it from the power outlet, and wait
a few minutes. Plug it into the power outlet again, turn on
the printer, then restart the print job. If the problem persists,
contact the Customer Care Center.
Troubleshooting
73