Brother HL-4200CN User Manual
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Brother HL-4200CN User Manual

Color laser printer
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Download this manual See also: Service Manual
Brother Color Laser Printer
HL-4200CN
User's Guide
For visually-impaired users:
This User's Guide can be read by Screen Reader 'text-to-speech'
software.
You must set up the hardware and install the driver before you can use the printer.
Please read the Quick Setup Guide to set up the printer. You can find a printed copy in the box or view
it on the CD-ROM we have supplied.
Please read this User's Guide thoroughly before you use the printer.
Keep the CD-ROM in a convenient place so you can use it quickly if you need to.
Please visit our web site at http://solutions.brother.com where you can get answers to Frequently
Asked Questions (FAQs), Product Support and Technical Questions, and the latest Driver Updates
and Utilities.
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Summary of Contents for Brother HL-4200CN

  • Page 1 You must set up the hardware and install the driver before you can use the printer. Please read the Quick Setup Guide to set up the printer. You can find a printed copy in the box or view it on the CD-ROM we have supplied.

  • Page 2: Table Of Contents

    Printing the Color Registration Chart ... 1-1 Determining values ... 1-2 Entering Values ... 1-3 Configuring the Printer on a Network ... 1-4 Setting an IP Address ... 1-4 Set the IP address acquisition method to Panel..1-4 Setting the IP Address ... 1-5 Setting the Subnet Mask ...
  • Page 3 In Windows On a Macintosh Mac OS® 8.6 - 9.2 ... 2-13 Mac OS® X 10.1 / 10.2 ... 2-13 Cancel Printing at the printer’s Control Panel ... 2-14 Changing the Configuration for Options ... 2-15 Memory expansion ... 2-15 ®...
  • Page 4 Basic Menu Operation ... 4-4 Menu Structure and Basic Operations ... 4-4 Re-setting the printer settings ... 4-4 What to do if you make a mistake? ... 4-5 List of Menu Items ... 4-6 System Settings ... 4-6 Power Save Time ... 4-6 Error Alarm ...
  • Page 5 Fuser unit Handling Precautions ... 7-14 Replacing the Fuser unit ... 7-15 Printing Reports and Lists ... 7-18 Confirming Printer Configuration and Network Settings ... 7-19 Checking the Print Log ... 7-20 Confirming Printer Status from Your Computer ... 7-21 Checking Status and Remaining Amounts of Consumables using a Web Browser ...
  • Page 6 Print Head Cartridge (PH-12CL) ...A-2 Transfer Roll Cartridge (TR-11CL) ...A-2 Fuser unit (FP-12CL) ...A-2 Getting Product Support Information ...A-3 General Specifications ...A-4 Printer Specifications ...A-4 Network Specifications ...A-7 Common Specifications ...A-7 TCP/IP Specifications ...A-7 NetBIOS Specifications ...A-7 NetWare Specifications ...A-7 AppleTalk Specifications ...A-7...
  • Page 7 Frequently asked questions (FAQs) The Brother Solutions Center is our one-stop resource for all your Printer needs. You can download the latest software and utilities, read FAQs and troubleshooting tips, and go to the ‘Solutions’ section to learn how to get the most from your Brother product.
  • Page 8 Brother fax back system (USA only) Brother has installed an easy to use fax back system so you can get instant answers to common technical questions and product information. This is available 24 hours a day, 7 days a week. You can use the system to send the information to any fax machine.

  • Page 9: Trademarks

    Adobe, Adobe logo, Acrobat and PostScript are a registered trademark of Adobe Systems Incorporated. This printer contains UFST and Micro Type from Agfa Division. PANTONE Colors generated by the HL-4200CN are four- and /or three-color process simulations and may not match PANTONE-identified solid color standards. Use current PANTONE Color Reference Manuals for accurate color.

  • Page 10: Regulations

    A shielded interface cable should be used in order to ensure compliance with the limits for a Class B digital device. Changes or modifications not expressly approved by Brother Industries, Ltd. could void the user's authority to operate the equipment.

  • Page 11: International Energy Star ® Compliance Statement

    Laser Safety (120 V Model Only) This printer is certified as a Class I laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968. This means that the printer does not produce hazardous laser radiation.

  • Page 12: Internal Laser Radiation

    Disconnect device This printer must be installed near an AC power outlet/socket that is easily accessible. In case of emergencies, you must disconnect the power cord from the power outlet/socket to shut off the power completely.
  • Page 13 Always replace the fuse cover. Never use a plug that does not have a cover. Warning - This printer must be earthed. The wires in the mains lead are coloured in line with the following code: Green and Yellow:...
  • Page 14 R & TTE Directive (1999/5/EEC 2002) and we declare compliance with the following standards: R&TTE Safety: Year in which CE marking was First Affixed: 2003 Issued by : Brother Industries, Ltd. Date : 1 July, 2003 Place : Nagoya, Japan Signature xiii : EN300330-2 V1.1.1...

  • Page 15: Introduction

    Introduction Thank you for purchasing the HL-4200CN. This guide contains important information about the printer operation and precautions to be followed. To help you use it efficiently, please read this guide before using your new printer. Furthermore, after you read the guide, store it in a safe place. It will be useful in case you forget how to perform operations or if a problem occurs with the printer.

  • Page 16: How To Use This Guide

    Indicates a window, dialog box, or tab element or button displayed on the computer screen. Also indicates a menu or value displayed on the printer’s control panel. Example: Indicates a message displayed on the printer's control panel. LCD display font This may also emphasize a part name or important information to be entered.

  • Page 17: Safety Precautions

    Safety Precautions To ensure the safe operation of your printer, make sure that you read this section thoroughly before use. This section describes the conventions used in the guide. "Warning" alerts you to situations that could result in serious injury or death.
  • Page 18 The printer has ventilation grills on the side and at the back of the machine. Ensure that the printer is installed no less than 150 mm (5.9 in.) from the wall on the right, 100 mm (3.9 in.) from the wall on the left, and 200 mm (7.8 in.) from the wall at the back. A poorly ventilated printer can cause excessive internal heat to build up and result in fire.

  • Page 19: Operating Environment

    Do not place the printer directly next to an air conditioner or heater, as this affects the temperature inside the printer and can cause damage. Do not use the printer when it is tilted at an angle of more than 5 degrees, as this may result in damage.
  • Page 20 If the power cord is broken or insulated wires are exposed, stop using the printer immediately, turn it off, and disconnect the AC power cord from the AC power outlet/socket. After that, call your dealer or Brother Customer Service. Using a damaged cord can cause fire or an electric shock.

  • Page 21: Radio Interference

    This printer may interfere with radio or television reception, causing flickering or distortion. This can be determined by turning the printer off and on. To correct interference, perform one or a combination of the following procedures: Move the printer away from a TV and/or radio.

  • Page 22: Other Difficulties

    Turn off the printer immediately and call your dealer or Brother Customer Service. Do not place magnetic objects near the safety switch of the printer. Magnets can activate the printer accidentally, resulting in injuries.

  • Page 23: Notes On Handling Consumables

    Ingestion: If toner is swallowed, get immediate medical attention or advice. When you remove the transfer roll cartridge from the printer because the waste toner collection box is full, do not attempt to empty the waste toner box and reuse the cartridge, as toner may spill inside the printer and cause damage.

  • Page 24: Printer System Settings

    Printer System Settings Adjusting Color Registration When you first install the printer, or if you moved it to a new location, adjust the color registration to ensure that colors are correctly aligned when printed. To learn how to operate the control panel, see Basic Menu Operation on page 4-4.

  • Page 25: Determining Values

    If 0 is the value nearest the straightest line, you do not need to adjust the color registration. If the value is not 0', follow the steps outlined in Entering Values on page 1-3. 1. Straightest line 2. Lattice pattern PRINTER SYSTEM SETTINGS 1 - 2...

  • Page 26: Entering Values

    Y=+3 M=+1 C=+2 Correction Chart Ready to Print After the color registration chart has printed, do not turn off the printer until the printer motor has stopped running. 1 - 3 PRINTER SYSTEM SETTINGS Follow Steps 1 through 5 on the previous page to display the color registration chart settings menu.

  • Page 27: Configuring The Printer On A Network

    Configuring the Printer on a Network Read this section if you want to configure the printer for a network connection. Setting an IP Address This section describes the steps for setting the IP address, subnet mask, and gateway address from the control panel of the printer.

  • Page 28: Setting The Ip Address

    Continued from the previous page. Setup IP Address Panel * Wait to restart the printer until after you set the gateway address at the last step. Continue to the next step without restarting the printer. Setting the IP Address The IP address consists of four separate values (base 10) separated by decimal points. Each of the four values can be set to a number between 0 and 255.

  • Page 29: Setting The Subnet Mask

    Press the Job Cancel/Back or The lower line of the screen returns to Subnet Mask. button once. button once. button once. PRINTER SYSTEM SETTINGS 1 - 6...

  • Page 30: Setting The Gateway Address

    Gateway Address Gateway Address 000.000.000.000* Gateway Address 192.168.001.254* 1 - 7 PRINTER SYSTEM SETTINGS Press the button once. Press the Form Feed/Set or Set the gateway address in the same way as the IP address. To set values with the to change the value sequentially.

  • Page 31: Setting Protocols

    When the printer is shipped from the factory, all protocols except FTP are active by default. Normally if you are connecting a new printer to a network for the first time, you will not need to perform the operations described in this section. If you need to change any of the default protocol settings, follow the steps outlined in this section.

  • Page 32: Confirming Settings

    Print the printer settings list to check the content of printer settings. The printer settings list also contains information that is required when configuring computers for printing. Use the list to confirm that settings on the printer and the computer match.

  • Page 33: Basic Printer Operation

    Grille that the ventilation intake grilles are never blocked. Power Switch The printer's power switch. Press I to turn the printer on and O to turn it off. Button B Use button B to open the upper part of the front cover.

  • Page 34: Back View

    Insert the black, yellow, magenta, and cyan toner cartridges here. Top Cover (Face-Down This is the printer's top cover. Remove it to change the toner cartridges. It acts Output Tray) as the top cover and the face-down output tray of the printer. Printed documents are output here, printed side face down.

  • Page 35: Inside View

    Uses heat to fuse the toner to the paper. The fuser unit gets very hot during printing. Do not touch it. Touching the fuser unit can cause burns. Cover opened using button B Description WARNING BASIC PRINTER OPERATION 2 - 3...

  • Page 36: Turning The Printer On And Off

    On the printer's right side, press the side of the power switch marked I to turn the printer on. The printer starts. The printer motors warm up for 1 or 2 minutes when you turn the printer on. Testing appears on the control panel. When the display changes from Please Wait…...

  • Page 37: Turn The Printer Off

    To turn the printer off, follow the steps below. Confirm that Ready to Print is displayed on the control panel. Do not turn the printer off in the following situations: Data Wait is displayed on the control panel. The Ready lamp is blinking.

  • Page 38: Installing The Printer Driver For Windows

    Quick Setup Guide. Upgrading the Printer Driver Printer driver upgrades are available on the Brother Solutions Center. To use the software, download it. Any connection charges incurred while downloading the software are entirely the customer's responsibility.
  • Page 39 Follow the instructions on the screen to download the appropriate printer driver. To close the Printing Preferences (or Properties) dialog box, click OK. You can also use the CD-ROM that we provided to access the Brother Solutions Center and download the printer driver.

  • Page 40: Changing Default Printing Functions

    For details, see the literature provided with the program you are using. On the File menu, click Print. The Print dialog box appears. Select the HL-4200CN in the Printers box and click Preferences. On the various tabs, choose settings for each item as required. For details about the tabs, see Windows ®...

  • Page 41: Using Windows Help

    ® Using Windows Help for the printer is provided with the printer driver. See Help when you need to know about printer driver items and settings, or need to check different printing methods when problems occur. To access Help, open the Properties dialog box and select the tab that contains the item in question.

  • Page 42: Installing The Printer Driver For Macintosh

    Quick Setup Guide. Upgrading the Printer Driver Printer driver upgrades are available on the Brother Solutions Center. To use the software, download it. Any connection charges incurred while downloading the software are entirely the customer's responsibility.

  • Page 43: Printing From Macintosh

    This section describes the steps to print from computers depending on the type of operating system used. When you install any new printer options (such as the lower tray module), you must reconfigure the printer driver to use the options. To confirm or make the settings, see Changing the Configuration for Options on page 2-15.
  • Page 44 Using Balloon Help on Macintosh Help for the printer is provided with the printer driver. See Help when you need to know about printer driver items and settings, or need to check different printing methods when problems occur. Balloon Help is provided with the Macintosh Use Balloon Help to find out the functions of individual items.

  • Page 45: Cancel Printing

    Cancel Printing To cancel printing, first cancel the computer printer command. Next, use the printer’s control panel to cancel printing from the printer. Cancel Printing at the Computer The steps to cancel printing vary depending on the type of operating system you are using.

  • Page 46: Cancel Printing At The Printer's Control Panel

    Cancel Printing at the printer’s Control Panel Perform this operation to cancel the print data from the printer after canceling the print command on the computer. Note that the printer finishes printing the current page. For details about control panel operations, see Basic Menu Operation on page 4-4.

  • Page 47: Changing The Configuration For Options

    Changing the Configuration for Options Once you set the initial configuration of the printer, you must reconfigure the printer driver when you install the following options: 1. 1 Tray Module 2. 2 Tray Module 3. Hard disk 4. Memory expansion For details about how to install options, see the instructions provided with the options.

  • Page 48: In Windows

    The Printers window opens. Click the appropriate printer and on the File menu, click Properties. The Properties dialog box opens. Click the Printer Configuration tab. Select the options added to the printer and click OK or Apply. On a Macintosh ® computer Follow the steps below: ®...

  • Page 49: Loading Paper And Usable Paper Types

    Suitable and Unsuitable Paper Types Using paper that is unsuitable for printing can cause paper jams and deteriorate print quality. We recommend that you use the types of paper listed below to get the best results from your printer. Suitable Paper Types Suitable Basis Weight When using stationary supplier paper, make sure that it complies with the following specifications.

  • Page 50: Special Paper

    PANTONE Calibrated There are many variables in the process of reproducing color generated by the HL-4200CN, any one of which may affect the quality of the PANTONE Color simulation including type of paper used, type of toner used, effective final resolution and dot structure/halftones. For optimal results, we recommend that you use NEUSIEDLER Color Copy 90 g/m Mode setting (only for PostScript driver.)

  • Page 51: Paper Trays, Types, And Sizes

    The paper types, sizes, and the maximum number of sheets that you can load in the different trays are shown in the table below. Load all paper into the printer in the portrait orientation (lengthwise). The names used for the paper trays in the printer driver and this User’s Guide are as follows:...

  • Page 52: Duplex Printing Paper Types And Sizes

    To print on both surfaces of the following types of specialty paper, print the front surface of all pages first, then put the sheets into the multi-purpose tray to print on the back surface of the pages. Do not print on the back surface of sheets whose front surface was printed using a printer other than the HL-4200CN.

  • Page 53: Unsuitable Paper Types

    Unsuitable Paper Types Avoid using the following paper types as they can cause paper jams or damage the printer. Transparencies other than those recommended. Inkjet paper Paper that is too thick or too thin Paper with a face preprinted with another printer or copier,...

  • Page 54: Storing Paper

    Storing Paper Failure to properly store paper can cause paper jams, deteriorate print quality, or damage the printer. Store paper under the following conditions: Between 10 C and 30 C (50 to 86 F) Between 30% and 65% relative humidity...

  • Page 55: Loading Paper

    Gently pull out the paper tray until it stops. Hold the paper tray with both hands, and then lift the front slightly and pull it completely out of the printer. Place the tray on a flat surface. LOADING PAPER AND USABLE PAPER TYPES 3 - 7...
  • Page 56 Pushing the paper guides too hard against the edges of the paper stack can cause a paper jam. However, if the paper guides are too loose, the paper may twist as it feeds through the printer. 3 - 8 LOADING PAPER AND USABLE PAPER TYPES...
  • Page 57 Hold the paper tray with both hands as you align it with the opening in the printer and gently place it in the printer. Push the paper tray completely back into the printer. Do not use excessive force on the paper tray. Doing so could damage the paper tray or the inside of the printer.

  • Page 58: Load A5 Paper In The Paper Tray/Changing The Paper Size From A5

    Gently pull out the paper tray until it stops. Hold the paper tray with both hands as you lift the front slightly and pull it completely out of the printer. Place the paper tray on a flat surface. Move the side paper guides to their outermost positions.
  • Page 59 Gently lift the end paper guide to move it, and insert the pins at the bottom of the guide in the holes (indicated by the mark) corresponding to the paper size that you want to load. Make sure that the end guide is properly inserted into the appropriate holes for the paper size.
  • Page 60 Hold the paper tray with both hands as you align it with the opening in the printer and gently place it in the printer. Push the paper tray completely back into the printer.

  • Page 61: Changing The Paper Size From A5

    Gently pull out the paper tray until it stops. Hold the tray with both hands as you lift the front slightly and pull it completely out of the printer. Place the paper tray on a flat surface. Move the side guides to their outermost positions and remove the paper from the tray.
  • Page 62 Grip the A5 spacer as you gently lift it up while pulling it forward and removing it from its position next to the paper guide. Insert the A5 spacer into its storage slot in the paper tray. Gently lift the end paper guide to move it, and insert the pins at the bottom of the guide in the holes (indicated by the mark) corresponding to the...
  • Page 63 Hold the paper tray with both hands as you align it with the opening in the printer and gently place it in the printer. Push the paper tray completely back into the printer.

  • Page 64: Load Paper Into The Multi-Purpose Tray

    When printing on A4 or Letter size paper, lift the stopper on the top cover. Load Paper into the Multi-purpose Tray Follow the steps below to load paper into the multi-purpose tray. To avoid paper jams, do not load paper of different sizes into the multi-purpose tray at the same time and do not refill the tray before it is empty.
  • Page 65 Moisture can cause the sheets to stick together, causing more than one sheet to go through at one time, which can result in malfunction or damage to the printer. When feeding long paper, support each sheet with your hands to ensure proper feeding.

  • Page 66: Printing On Envelopes, Transparencies, And Custom-Size (Long) Paper

    Do not use envelopes larger than 90 mm (3.5 in.) wide and 140 mm (5.5 in.) long. Using poor-quality envelopes can cause creasing and deteriorate print quality. Most envelopes will perform acceptably on your printer. However, some envelopes will have feeding and print quality problems because of their construction. A suitable envelope should have edges with straight, well creased folds and should not have more than two thicknesses of paper along the leading edge.

  • Page 67: Printer Driver Settings (For Envelopes)

    Reverse Print Paper Tray Duplex Print Printer Settings Paper Type For details about individual printer driver items, see Help. For details about how to use Help, see ® Using Windows Help on page 2-9 or Using Balloon Help on Macintosh 2-12.

  • Page 68: Printing On Transparencies

    Use only the recommended type of transparencies (3M CG3300). Do not use any other type, such as color transparencies (bordered with a white frame). Using unsuitable transparencies can cause damage to the printer. Do not use transparencies bordered with a white frame.

  • Page 69: Printer Driver Settings (For Transparencies)

    You can also print transparencies with paper inserted between the sheets. For details about the way to set paper between the sheets and the functions of individual printer driver items, see Help. For details about how to use Help, see Using Windows ®...

  • Page 70: Printing Custom-Size Paper

    The following example is for Windows On the Start menu, click Printers and Faxes. The Printers window opens. Choose the appropriate printer, click File on the tool bar, and select Properties. The Properties dialog box opens. Click the Default Settings tab.

  • Page 71: How To Print

    ® (Mac OS® 8.6-9.2 only) Macintosh Item A paper size selected from Custom Size 1 - Custom Size 5 in the Default Settings tab in the printer driver dialog box. MP Tray Item Set the paper size in the Custom Paper Size dialog box in 'Page Sizes'.

  • Page 72: Duplex Printing

    You can perform duplex printing with the printer, using one of the following steps. For plain paper or thick paper, whether fed from a paper tray or the multi-purpose tray, duplex printing is carried out automatically if you set this in the printer driver upon executing the print command.

  • Page 73: Duplex Printing

    Paper Settings With custom sizes, it is necessary to configure other items to suit the paper size. See the previous section or the printer driver Help for details about these settings. For details about how to use Help, ® see Using Windows Help on page 2-9 or Using Balloon Help on Macintosh page 2-12.

  • Page 74: Control Panel

    Flashing 4 - 1 CONTROL PANEL Description Indicates printing status. Indicates that the printer is not receiving data or that it is ready to print. The printer is receiving print data. Printing is not possible. Indicates an error. Indicates a paper jam or other problem that the user can correct.

  • Page 75: Liquid Crystal Display (Lcd)

    The LCD shows the printer status (print screen) and menus for configuring the printer (menu screen). The items displayed differ depending on the printer settings and installed options. Print screen When the printer is waiting for data or printing, this screen is displayed. The contents of the print screen are as follows. Printer Status...

  • Page 76: Buttons

    Buttons You can control the basic printer operations and change various printer settings with seven buttons (Menu, , Form Feed/Set, Job Cancel/Back). The operations depend on which screen is displayed (print screen or menu screen). Name Menu button Switches to the menu screen.

  • Page 77: Basic Menu Operation

    Basic Menu Operation Use the menu screen to set the energy save mode, job time-out, network settings and printer configuration. Menu Structure and Basic Operations There are 5 main menus. For details about individual menu screens, consulte List of Menu Items en la página 4-6.

  • Page 78: What To Do If You Make A Mistake

    What to do if you make a mistake? Perform the appropriate operation below if you accidentally press a wrong button while using the control panel. You accidentally pressed the Form Feed/Set button, but you want to return to the preceding screen.

  • Page 79: List Of Menu Items

    Used to program the Energy Save Mode, Job Log settings, and basic printer operation. Power Save Time Energy Save Mode reduces the electricity used by the printer when it is idle. Mode 1 partially reduces the power used by certain parts of the printer.

  • Page 80: Job Timeout

    The Job Timeout setting causes the printer to stop processing print data if it takes more than the preset length of time for the remaining data to be received by the printer. When a job time-out occurs, the printer only prints the data it received up to the time-out.

  • Page 81: Text Print

    Set the time to deal with a PostScript job. If the processing of the PS job cannot finish within the given time, a PostSript error will occur. Although you can make this setting using either the printer driver or the control panel, the printer driver setting takes priority over the control panel setting for when the two settings are different.

  • Page 82: Maintenance Mode

    Init NVM Resets the printer's NV memory. This resets all of the printer’s settings back to its factory settings, or default settings. The NV memory stores the printer’s configuration data, even when the printer is switched off.

  • Page 83: Btr Currentadj

    If the print is bluish or has toner scatter, adjust the Media Current Adj. in the direction of +30 Auto PHD align When you set up the printer or change the print head cartridge, the printer adjusts the Color Registration automatically.

  • Page 84: Parallel

    Use ECP to configure the ECP communication mode of the parallel interface. Enabled (default) The printer receives data in ECP mode. Disabled The printer does not receive data in ECP mode. Adobe Protocol To set the Adobe Protocol choose one of the following: Auto...

  • Page 85: Report/List

    Put A4 or Letter paper lengthwise into the paper tray. Printer Settings Printer Settings is a list of the installed hardware and the configuration details. For an example of the printer configuration list, see Confirming Printer Configuration and Network Settings on page 7-19. Panel Settings Panel Settings is a detailed list of all the settings in the control panel menus.

  • Page 86: Network

    Use Network to make or change network settings. You cannot change the Network setting while the printer is processing print data. You must restart the printer for settings to take effect. After programming settings, be sure to restart the printer.

  • Page 87: Ipx Frame Type

    You cannot use the following: 224.xxx.xxx.xxx or 255.xxx.xxx.xxx 127.xxx.xxx.xxx IPX Frame Type Set a frame type when you use the printer in an IPX/SPX (NetWare) environment. Auto (default) Sets the frame type automatically. 802.3 Set this to use IEEE 802.3 frame type.

  • Page 88: Ip Filter

    Filter1 to Filter5. You can also set IP filter settings by connecting to the printer using a web browser. For a detailed examples of these settings, see the Network User's Guide on the CD-ROM we provided.

  • Page 89: Usb

    Adobe PS Protocol To set the Adobe Protocol choose one of the following: TBCP (default) Standard CONTROL PANEL 4 - 16...

  • Page 90: Troubleshooting

    CAUTION Turn the printer off and disconnect the power cord from the AC outlet/socket before performing maintenance on the printer. Failure to turn the printer off and disconnect the power cord may result in an electric shock. 5 - 1 TROUBLESHOOTING...

  • Page 91: Power Problems

    Turn the printer off and connect the power cord correctly. Turn the printer on again. Turn the printer off immediately, disconnect the power cord from the outlet/socket, and contact your dealer or Brother Customer Service. Action TROUBLESHOOTING 5 - 2...

  • Page 92: Printing Problems

    Note the error code on the display, turn the printer off immediately, disconnect the power cord from the outlet/socket, and contact your dealer or Brother Customer Service. Press the Menu button on the control panel to go back to the print screen.

  • Page 93: Cannot Print In Windows

    The network has a problem. (When on a network). Is the printer off? Printouts are not There may be data remaining in the printer. Cancel printing or force the remaining data output from the Printer even though the Ready lamp is on...

  • Page 94: Cannot Print From A Macintosh ® Computer

    Chooser window Is the USB or Ethernet interface cable loose or disconnected? Is the network card loose or disconnected? Turn the printer off and reinstall the network Are the zone and printer names correctly specified? An error message...

  • Page 95: Print Quality Problems

    Remove the paper stack from the tray, fan it, and reinsert it. See Replacing the Print Head Cartridge (PH-12CL) on page 7-5. Contact your dealer or Brother Customer Service. See Replacing the Print Head Cartridge (PH-12CL) on page 7-5. Contact your dealer or Brother Customer Service.

  • Page 96: Faded Or Dirty Printouts, White Areas (Drop-Outs), Creases, Blurs

    In the printer driver, deactivate the toner save function on the Graphics tab (Windows (Macintosh See Help. Contact your dealer or Brother Customer Service. Replace the media with a recommend size and type, and confirm that your printer driver settings are correct.
  • Page 97 Possible Cause Replace the paper. See Loading Paper on page 3-7. Replace the media with a recommend size and type, and confirm that your printer driver settings are correct. See Suitable and Unsuitable Paper Types on page 3-1. Replace the paper.
  • Page 98 5 - 9 TROUBLESHOOTING Possible Cause Replace the media with a recommend size and type, and confirm that your printer driver settings are correct. See Suitable and Unsuitable Paper Types on page 3-1 See Replacing the Print Head Cartridge (PH-12CL) on page 7-5.
  • Page 99 Symptom Possible Cause When duplex printing on non-recommended paper, white spots appear. When duplex printing, white spots appear. When duplex printing on non-recommended paper, toner appears scattered and the print result is blurred. When duplex printing on recommended paper, toner appears scattered and the print result is blurred.

  • Page 100: Unsatisfactory Printing

    If you cannot remove the obstruction, turn the printer off and contact your dealer or Brother Customer Service. Do not attempt to disassemble the printer. Make sure that the transfer roll cartridge and fuser unit are properly installed.
  • Page 101 Make sure the envelopes are properly loaded into the multi purpose tray. See Printing on Envelopes on page 3-18. Set the printer driver for envelopes in the Paper/Output tab (in Windows Page Setup dialog box (with Macintosh See Printing on Envelopes on page 3-18.

  • Page 102: Paper Feed Problems

    Replace the paper. See Loading Paper on page 3-7. Replace the media with a size and type of media suitable for use with this printer. See Suitable and Unsuitable Paper Types on page 3-1 Push the paper tray completely back into the printer.

  • Page 103: Others Problems

    Others Problems Network Problems Symptom The IP address Is the printer set to acquire an IP address changes when through a DHCP server? turning on the printer Cannot use a web Is the printer off? browser to manage the printer.

  • Page 104: Other Problems

    Turn the printer off and remove the jammed paper or foreign object. When you cannot remove the obstruction, turn the printer off and contact your dealer or Brother Customer Service. Do not attempt to disassemble the printer. On the control panel, set the energy save mode time-out to one hour or more and leave the printer on.

  • Page 105: What To Do When An Error Message Appears

    Action: Turn OFF the Power Turn the printer off and turn it on again. When/if the same message re-appears after taking this action, write the error code displayed, turn the printer off, and contact your dealer or Brother Customer Service.
  • Page 106 Action: Toner (C) Replace the cyan toner cartridge. See Replacing the Toner Cartridges (TN-12BK/Y/M/C) on page 7-1. There is no cyan toner cartridge inserted in the printer or the cartridge is improperly set. Reinsert Cyan Action: Toner (C) Grip the levers at each end of the cyan toner cartridge with your fingers, then push down firmly to rotate the levers forward to install the cartridge.
  • Page 107 Action: Transfer Roll Replace the transfer roll cartridge. See Replacing the Transfer Roll Cartridge (TR-11CL) on page 7-11. The transfer roll cartridge is not inserted in the printer or the cartridge is set improperly. Reinsert Action: Transfer Roll Push the transfer roll cartridge all the way into the printer.
  • Page 108 An illegal operation was performed on the control panel during printing. Operation Denied Wait until printing finishes. While Printing This is a warning message. Contact your dealer or Brother Customer Service. ServCallJ1 The front cover is open. Close Action: Front Cover Make sure that the front cover is properly closed.
  • Page 109 This toner cartridge cannot be used. (ID error) ID error for (Y) Action: toner cart Remove the top cover, then fit the proper Brother toner cartridge. This toner cartridge cannot be used. (ID error) ID error for (M) Action: toner cart Remove the top cover, then fit the proper Brother toner cartridge.
  • Page 110 Message A F/W (firmware) error has occurred when downloading. Erase Error Please Action: Press Set Press the Set button. A F/W (firmware) error has occurred when downloading. Write Error Please Action: Press Set Press the Set button. A F/W (firmware) error has occurred when downloading. Verify Error Action: Please Press Set...

  • Page 111: The Alarm Indicator Is On Or Flashing

    The Alarm Lamp is Flashing When the alarm lamp is flashing, it indicates a problem that you cannot rectify yourself. Write down the message and error code displayed, turn the printer off and contact your dealer or Brother Customer Service.

  • Page 112: Forcing The Printer To Print Remaining Data (When Printing Is Halted)

    If the printer stops receiving data half way through a print job, the printer will wait for a pre-determined time, during this wait, the control panel will display Data Wait. If you wish to, you can force the printer to print the data that it has already received. Refer to the following steps for more information.

  • Page 113: Cleaning The Density Sensor

    Cleaning the Density Sensor When the printer's density sensor is dirty, follow the steps below to clean it. On the printer's right side, press the side of the power switch marked O to turn the printer off. Push up button A (1) and fully open the front cover (2).
  • Page 114 Insert the pins at both ends of the transfer roll cartridge into the bearings inside the printer. To lock the transfer roll cartridge into the printer, push down on the tabs until you hear a click. 5 - 25 TROUBLESHOOTING...
  • Page 115 Close the front cover. On the printer's right side, press the side of the power switch marked I to turn the printer on. TROUBLESHOOTING 5 - 26...

  • Page 116: Paper Jams

    Turn the printer off immediately and contact your dealer or Brother Customer Service. Never touch an area indicated by a high-temperature warning label (on or near the fuser unit).
  • Page 117 If smoke comes out of the printer when a paper jam occurs, do not open the printer covers. Turn the printer off, remove the power cord from the AC outlet/socket, and contact your dealer or Brother Customer Service for assistance.

  • Page 118: Paper Jams In The Multi-Purpose Tray

    Pull the jammed paper out of the multi-purpose tray. Push up button A (1) and fully open the front cover (2). Confirm that there are no scraps of paper remaining inside the printer. Close the front cover. 6 - 3 PAPER JAMS...

  • Page 119: Paper Jams In The Paper Tray

    Slowly, completely remove the paper tray from the printer. Remove all the jammed and/or creased paper from the tray. If there is jammed paper remaining inside the printer, pull it out carefully to avoid tearing it. PAPER JAMS 6 - 4...
  • Page 120 Close the front cover. Hold the paper tray with both hands, align it with the opening in the printer and gently push it back in the printer. Push the paper tray completely back into the printer.

  • Page 121: Paper Jams Between The Print Head Cartridge And The Fuser Unit

    Paper Jams Between the Print Head Cartridge and the Fuser Unit This section describes the procedures to remove paper jammed around the print head cartridge and in the fuser. Select the appropriate procedure according to the location of the jammed paper. Paper jams around the print head cartridge Follow the procedure below to remove the jammed paper.
  • Page 122 Open the fuser unit levers and remove the jammed paper. If the paper is torn, remove any scraps of paper remaining inside the printer. Be sure to close the fuser unit levers after removing the jammed paper. Close the front cover.

  • Page 123: Paper Jams Around The Fuser Unit

    Open the levers at the ends of the fuser unit and remove the jammed paper. If the paper is torn, remove any scraps of paper remaining inside the printer. During operation, the fuser unit (heater) becomes very hot. To prevent burns, do not touch it with your bare hands.

  • Page 124: Paper Longer Than 360 Mm (14 In.) Jams

    If paper longer than 355.6 mm (14 in.) jams in the printer, cut the paper as necessary and remove the paper from the location where it is jammed using the appropriate procedure. If the front cover is difficult to open, do not force it. Turn the printer off immediately and contact your dealer or Brother Customer Service.

  • Page 125: Paper Jams In The 2 Tray Module

    Look for the jammed paper sequentially, starting with the lowest tray. Remove all the jammed and/or creased paper from the tray. If there is jammed paper inside the printer, pull it out carefully to avoid tearing it. PAPER JAMS 6 - 10...
  • Page 126 Push up button A (1) and fully open the front cover (2). Confirm that there are no scraps of paper remaining inside the printer. Close the front cover. Close all open paper trays. 6 - 11 PAPER JAMS...

  • Page 127: Routine Maintenance And Consumable Replacement

    Replace xxxx Toner (x) message appears on the operation panel (xxxx is the toner cartridge color). Replace toner cartridge(s) as soon as the message prompting you to do so appears. The printer will stop operating if you do not replace the toner cartridge when required.

  • Page 128: Replacing The Toner Cartridges

    Replacing the Toner Cartridges Follow the procedure below to replace toner cartridges. Remove the top cover and place it on a flat surface. Grip the levers at the ends of the toner cartridge that you want to replace and pull them up. 7 - 2 ROUTINE MAINTENANCE AND CONSUMABLE REPLACEMENT...
  • Page 129 Shake the toner cartridge 7 or 8 times as illustrated to distribute toner evenly. Align the toner cartridge with the corresponding insertion point in the printer and insert it as illustrated. 1. Toner seal - DO NOT REMOVE YET. ROUTINE MAINTENANCE AND CONSUMABLE REPLACEMENT 7 - 3...
  • Page 130 In this case, perform step 7 again, or turn the printer off once and then on again. Replace the top cover. 7 - 4 ROUTINE MAINTENANCE AND CONSUMABLE REPLACEMENT...

  • Page 131: Replacing The Print Head Cartridge (Ph-12Cl)

    To ensure good print quality, keep the print head cartridge level when handling it. Only use print head cartridges recommended by Brother. Using a print head cartridge that is not recommended may result in lower print quality and unsatisfactory printer performance.

  • Page 132: Storage Precautions

    Storage Precautions Do not unpack new print head cartridges until you are ready to install them. If a print head cartridge is unpacked, put it in its aluminum package for storage. Store print head cartridges away from direct sunlight under the following conditions: Ambient temperature range, 0 to 35 C.
  • Page 133 Push the button as shown and open the paper outlet cover. Grip the handle on top of the print head cartridge and gently lift it out of the printer. Hold the print head cartridge by its handle to prevent it from falling.
  • Page 134 If there is no circle on the end of the seal, you can not use this print head cartridge. Contact your dealer or Brother Customer Service for assistance. Remove the tape from the top of the cartridge (1), hold the protective cover on both sides and remove it from the print head cartridge (2).
  • Page 135 With the flat part of the cartridge facing the back, align the orange rollers on both sides of the print head cartridge with the slots in front of the arrows on the printer, and gently lower the cartridge into the printer. 1. Protective sheet 2.
  • Page 136 Close the front cover. 7 - 10 ROUTINE MAINTENANCE AND CONSUMABLE REPLACEMENT...

  • Page 137: Replacing The Transfer Roll Cartridge (Tr-11Cl)

    Replace Transfer Roll message appears on the operation panel. Replace the transfer roll cartridge as soon as the message prompting you to do so appears. The printer will stop operating if you do not replace the cartridge when required.

  • Page 138: Replacing The Transfer Roll Cartridge

    Push up button A (1) and fully open the front cover (2). Grip the orange tabs at both ends of the transfer roll (1) and gently lift it out of the printer (2). Lift the transfer roll carefully to prevent waste toner from spilling out.
  • Page 139 Insert the pins at both ends of the transfer roll cartridge into the bearings inside the printer, and gently push the roll into the printer. To lock the transfer roll cartridge into the printer, push down on the tabs until you hear a click. Close the front cover.

  • Page 140: Replacing The Fuser Unit (Fp-12Cl)

    To prevent electric shock, always turn the printer off and disconnect the power cord from the AC outlet/socket before cleaning the printer or performing maintenance. Turn the power switch off, unplug the AC power cord and allow the printer to cool for at least 30 minutes before replace the fuser unit.

  • Page 141: Replacing The Fuser Unit

    Replacing the Fuser unit WARNING Turn the power switch off, unplug the AC power cord and allow the printer to cool for at least 30 minutes before replace the fuser unit. Follow the procedure below to replace the fuser unit.
  • Page 142 Unpack a new fuser unit and lift the levers on both sides (1). Grip the lever and install the fuser unit into the printer gently placing pin into the guides. 7 - 16 ROUTINE MAINTENANCE AND CONSUMABLE REPLACEMENT...
  • Page 143 Push down the levers on both sides of the fuser unit. Push and slide backward the switches on both sides of the fuser unit. Close the paper outlet cover. Close the front cover. ROUTINE MAINTENANCE AND CONSUMABLE REPLACEMENT 7 - 17...

  • Page 144: Printing Reports And Lists

    Use this to find out which fonts are loaded into the printer. Print Log This is a report of the last 22 print jobs received by the printer. Use it to check whether the jobs were printed normally or not.

  • Page 145: Confirming Printer Configuration And Network Settings

    Confirming Printer Configuration and Network Settings Printing the printer configuration list allows you to check what options are installed on the printer and printer network settings. This section describes how to print the printer configuration list. For details about control panel operations, see Basic Menu Operation on page 4-4.

  • Page 146: Checking The Print Log

    Use the control panel to print the print log. The print log is a report of the last 22 print jobs received by the printer. Use it to check whether the jobs were printed normally or not. When Auto Log Print in the 1:System menu is set to Yes, the print log is printed automatically every 22 print jobs (Default: No).

  • Page 147: Confirming Printer Status From Your Computer

    Confirming Printer Status from Your Computer This printer features a variety of network tools that enable you to check the status of the printer from your computer through the network. Using these tools saves you from having to leave your computer to check if the printer is working properly or not.

  • Page 148: Cleaning The Printer

    Cleaning the Printer We recommend that you clean the printer at least once a month to keep it in good working condition and to maintain print quality. Caution Turn the printer off and disconnect the power cord from the AC outlet/socket before cleaning the printer.

  • Page 149: Transporting The Printer

    Caution To prevent injuries, this printer should be lifted by at least two people. To lift the printer, face the front of the printer and grip the recessed areas at the bottom left and right with both hands. Never try to lift the printer by gripping any other areas. Lifting the printer by gripping other areas can cause the printer to fall, resulting in injuries.
  • Page 150 Never touch a power cord with wet hands. This constitutes an electric shock hazard. Caution When unplugging the printer, grasp the plug instead of the power cord. Forcibly pulling the power cord can damage it and cause fire or electric shocks.
  • Page 151 Insert the cardboard spacers in the tray as illustrated. Hold the paper tray with both hands, align it with the opening in the printer and gently push it in to the printer. Push the paper tray completely back into the printer.
  • Page 152 Push the button as shown and open the paper outlet cover. Grip the handle on top of the print head cartridge and gently lift it out of the printer. Do not touch the transfer roll (Black roller). Hold the print head cartridge by its handle to prevent the cartridge from falling.
  • Page 153 To protect the printer from damage, pack it in a box before transporting it. After moving the printer to the new location, you need to re-adjust the color registration. For details about this operation, see Adjusting Color Registration on page 1-1.

  • Page 154: Storing The Printer

    Storing the Printer Follow the procedure below when you do not need to use the printer for a long period. On the printer's right side, press the side of the power switch marked O to turn the printer off. Disconnect the power cord, interface cable, and any other cables.

  • Page 155: Appendixes

    Appendixes Introduction to the Optional and Consumable Items The following options are available for this printer. To order any of these options, contact your dealer. Options Hard Disk (HD-41CL) The optional hard disk enables high-speed sorting, when you print multiple copies of a document.

  • Page 156: Consumable Items

    Consumable Items Toner Cartridges (TN-12BK/TN12-Y/TN12-M/TN12-C) The printer uses four toner cartridge0s: black, yellow, magenta, and cyan. For the installation procedure, refer to see Replacing the Toner Cartridges (TN-12BK/Y/M/C) on page 7-1. Print Head Cartridge (PH-12CL) Consists of the light-sensitive drum, the developer and the transfer roll.

  • Page 157: Getting Product Support Information

    Getting Product Support Information Access our user support web site for the latest drivers and information about your printer. URL: http://solutions.brother.com A - 3 APPENDIXES...

  • Page 158: General Specifications

    2 Tray Module (trays 2, 3) 500 sheets* × 2 (*) 350 A5 sheets 100 sheets 250 sheets (All sheets suitable for use with the printer.) Standard: 64 MB (expandable to 320 MB) Option: 64, 128, or 256 MB (1 memory expansion slot available) (17 to 28 lb))
  • Page 159 Fonts (*2) European (80 fonts) PDL (Emulation) Operating Systems Supported by the Printer Driver Interface Noise Level Power Supply Power Consumption Weight/Dimensions A - 5 APPENDIXES Albertus Medium/ Albertus Extra Bold Antique Olive/ Antique Olive It/Antique Olive Bd Arial/ Arial It/ Arial Bd/ Arial Bd It...
  • Page 160 Indicates the maximum speeds for the A4 and Letter sizes fed lengthwise (portrait). During long print runs, printing may be cancelled in order to allow the printer to clean the interior of the developing unit. During cleaning, Please Wait... is displayed on the operation panel.

  • Page 161: Network Specifications

    NetWare Specifications Network Operating Systems Frame Type Print Protocols Management Protocols AppleTalk Specifications Supported Operating Systems Frame Type Printer Type A - 7 APPENDIXES Ethernet Ver.2.0 IEEE 802.3 TCP/IP, NetBIOS, IPX/SPX (NetWare), AppleTalk 10/100Base TX Ethernet ® ® Windows 95, Windows 98, Windows ®...

  • Page 162: Printable Area

    Printable Area When using A4, 8.5" × 14" (Legal) or smaller. “Printable area" refers to the area on a page where printing is possible. "Non-printable area" refers to the area (the edges) on the page where printing is not possible. 1.

  • Page 163: Life Span Of Consumable Items

    Life Span of Consumable Items Life span of consumables (in printable pages) Consumable Black toner cartridge Yellow toner cartridge Magenta toner cartridge Cyan toner cartridge Print Head Cartridge Transfer roll cartridge (includes waste toner collection box) Fuser unit (*) The number of printable pages corresponds to the printing conditions in the table below. The actual number of printable pages depends on the content of printed material, the paper size, and the operating environment.

  • Page 164: Adding Expansion Memory

    Turn the printer off, and then unplug the power cord from the AC power outlet/socket. Caution Before installing the optional accessories, turn the printer off and remove the power plug from the outlet/socket. Installing optional accessories without turning the printer off could result in an electric shock.

  • Page 165: Index

    INDEX Numerics 1 Tray Module ... A-1 2 Tray Module ... 6-10 A5 spacer ...3-13 Adobe Illustrator ...5-8 Alarm indicator ...4-1 Alarm lamp ...5-22 Auto Continue ...4-8 Auto Log Print ...4-7 Auto PHD align ...4-10 Automatic Duplex Printing ...3-4 Button A ...2-1 Button B ...2-1 Buttons ...4-3 Cancel Printing ...2-13...
  • Page 166 Power Save Time ...4-6 Power Switch ...2-1 Print Head Cartridge ... 2-3 Print Quality ...5-6 Printable Area ... A-8 Printer Driver for Macintosh® ...2-10 Printer Driver for Windows® ...2-6 Printer Settings ...4-12 Protocol ...1-8 PS Error Report ...4-8 PS Job Time-out ...4-8 Ready indicator ...4-1...

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