Brother DCP-115C User Manual page 73

DIFFICULTY
Smudged stain at the top
center of the printed page.
Printing appears dirty or ink
seems to run.
Stains appear on the reverse
side or at the bottom of the
page.
There are some dense lines.
The printouts are wrinkled.
Cannot perform '2 in 1 or 4 in 1'
printing.
Print speed is too slow.
Colour Enhancement is not
working properly.
The machine feeds multiple
pages.
Printed pages are not stacked
neatly.
The machine does not print
from Paint Brush.
The machine does not print
from Adobe Illustrator.
Copying Difficulties
Poor copy results when using
the ADF. (DCP-120C and
DCP-340CW only)
Vertical streaks appear in
copies.
Scanning Difficulties
Poor scanning results when
using the ADF. (DCP-120C
and DCP-340CW only)
TWAIN/WIA errors appear
while scanning.
Software Difficulties
Cannot install software or print
'Device Busy'
SUGGESTIONS
Make sure the paper is not too thick or not curled. (See About paper on
page 1-8.)
Make sure you are using the proper types of paper. (See About paper
on page 1-8.) Don't handle the paper until the ink is dry.
Make sure the Printer Platen is not dirty with ink. (See Cleaning the
machine printer platen on page 6-20.)
Make sure you are using the paper support flap. (See How to load
paper, envelopes and post cards on page 1-13.)
Check 'Reverse Order' in the Basic tab of the printer driver.
In the printer driver 'Basic' tab, click the 'Settings', and uncheck the
'Bi-Directional Printing'.
Check that the paper size setting in the application and in the printer
driver are the same.
Changing the printer driver setting may improve the print speed.
Highest resolution needs longer data processing, transfer and printing
time. Try the other settings of quality in the printer driver 'Basic' tab.
Also, click the 'Settings' tab, and make sure you uncheck the Colour
Enhancement.
Borderless printing is slower than normal printing. If you want to print
more quickly, set the Borderless feature off. (For Windows
tab on page 1-5 in Software User's Guide or for Macintosh
on page 8-7 in Software User's guide on the CD-ROM.)
If the image data is not full colour in your application (Such as 256
colour), Colour Enhancement will not work. Please use at least 24 bit
colour data with the Colour Enhancement feature.
Make sure the paper is loaded properly in the paper tray. (See How to
load paper, envelopes and post cards on page 1-13.)
Check that more than two types of paper are not loaded in the paper tray
at any one time.
Make sure you are using the paper support flap. (See How to load
paper, envelopes and post cards on page 1-13.)
Try setting the Display setting to '256 colours'.
Try to reduce the print resolution.
Try using the scanner glass. (See Using the scanner glass on page 1-7.)
Sometimes you may see vertical streaks on copies. Clean the scanner.
(See Cleaning the scanner on page 6-19.)
Try using the scanner glass. (See Using the scanner glass on page 1-7.)
Make sure the Brother TWAIN/WIA driver is selected as the primary
source. In PaperPort
Brother TWAIN/WIA driver.
Run the Repair MFL-Pro Suite program on the CD-ROM. This program
will repair and reinstall the software.
Make sure the machine is not showing an error message on the LCD.
TROUBLESHOOTING AND ROUTINE MAINTENANCE 6 - 8
®
, click Scan in the File menu and select the
®
, see Basic
®
, Page Setup