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If You Are Having Difficulty With Your Machine - Brother DCP-115C User Manual

Brother printer user's guide dcp-115c, dcp-120c, dcp-315cn, dcp-340cw.
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If you are having difficulty with your machine

If you think there is a problem with your machine, check the chart
below and follow the troubleshooting tips.
The Brother Solutions Center offers latest FAQs and troubleshooting
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Printing Difficulties
No printout
Poor quality print
White horizontal lines appear
in text or graphics.
The machine prints blank
Characters and lines are
Printed text or images are
Check the interface cable or wireless (DCP-340CW only) connection on
both the machine and your computer.
One or more ink cartridges are empty. (See Replacing the ink cartridges
on page 6-22.)
Check to see if the LCD is showing an error message. (See Error
messages on page 6-1.)
Check the print quality. (See Checking the print quality on page 6-12.)
Make sure the Printer Driver or Paper Type setting in the menu matches
the type of paper you are using. (For Windows
on page 1-5 in Software User's Guide on the CD-ROM or for Macintosh
users, Media Type on page 8-3 in Software User's Guide on the
Make sure your ink cartridges are fresh. Cartridges remain fresh for up
to two years if kept in their original packaging, after that the ink may
become clogged. Cartridge expiration dates are printed on the package.
Try using the recommended types of paper. (See About paper on page
The recommended environment for your machine is between 20°C to 33°C.
Clean the print head. (See Cleaning the print head on page 6-11.)
Try using the recommended types of paper. (See About paper on page
If horizontal bands appear when using plain paper, use the 'Enhanced
Normal Printing' mode to help avoid banding on some types of plain
paper. In the printer driver 'Basic' tab, click 'Settings', and check
'Enhanced Normal Printing'.
If you continue to have horizontal bands, change the Media Type
selection to 'Slow Drying Paper' in the printer driver 'Basic' tab to help
enhance the print quality.
Clean the print head. (See Cleaning the print head on page 6-11.)
Check the printing alignment. (See Checking the printing alignment on
page 6-14.)
Make sure the paper is loaded properly in the paper tray and the paper
side guide is adjusted correctly. (See How to load paper, envelopes and
post cards on page 1-13.)
users, see Media Type


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