Aerohive HiveAP 320 Quick Start Manual page 2

Mounting the HiveAP 320
Using the mounting plate and track clips, you can mount the HiveAP 320 to the tracks of a
dropped ceiling grid. Using just the mounting plate, you can mount the HiveAP to any flat surface
that can support its weight (2 lb., 0.9 kg). Both mounting options are explained below.
Note: In addition to these methods, you can also mount the HiveAP 320 on a table using the
set of four rubber feet that ship with the product. Simply peel the rubber feet off the
adhesive sheet and press them against the underside of the HiveAP in its four corners.
Ceiling Mount
To mount the HiveAP 320 to a standard 1"-wide (2.54 cm) track in a dropped ceiling, you need the
mounting plate, two track clips, and two Keps nuts, all of which ship with the HiveAP 320. You
also need a screwdriver and—most likely—a ladder. For narrower tracks that are 1/2" to 9/16" wide
(1.27 - 1.43 cm), use the clips available separately in the AH-ACC-9-16-CLIP-KIT accessory.
1
Nudge the ceiling tiles slightly away from the track to clear some space Attach the
track clips and mounting plate to the ceiling track.
a b
Track Clips
Screws Mounting Plate
(below mounting plate) (with track clips attached)
Insert the screws through Adjust the track clips so
the mounting plate and that their tabs can pass
thread them into the track on either side of a ceiling
clips, fastening the clips track.
loosely to the plate.
Note: The mounting plate is depicted as
transparent to show the position
of the two screws below the holes
in the plate.
When you have the mounting plate in the correct location, cut or drill a hole in the ceiling
through which you can then pass the Ethernet and power cables. Pass the cables through the
hole and attach them to the HiveAP 320, leaving some slack so that you can easily maneuver
the HiveAP into place, attaching it to the mounting plate.
Note: For clarity, the power and Ethernet cables are not shown in the illustration.
2
With the HiveAP 320 upside down, align the round tab and security screw hole extension
on the mounting plate with the keyhole opening and security screw cavity on the HiveAP
320, and press the HiveAP upward.
Push HiveAP
3
Pushing from the LED end of the HiveAP, slide it
toward the bottom end of the plate until the two
rippled tabs on the mounting plate snap over the
nubs on the underside of the HiveAP.
When done, adjust the ceiling tiles back into their former position.
Surface Mount
You can use the mounting plate to attach the HiveAP 320 to any surface that supports its weight,
and to which you can screw or nail the plate. First, mount the plate to the surface. Then, through
the large opening in the lower part of the plate, make a hole in the wall so that you can pass the
cables through to the HiveAP.
Finally, attach the device to the plate, and connect the cables.
Mount the HiveAP 320 on a wall as explained below.
(side view)
c
HiveAP 320
Ceiling Track
Note: There are various holes through which you can screw or nail the plate in place. Choose
the two or three that best suit the object to which you are attaching it.
Press the clips against the
ceiling track and swivel
them until they snap into
If you do not pass the cables through a hole, you can run them along the wall between the wall
place, gripping the edges
and the mounting plate. To create space for the cables, attach the rubber feet to the mounting
of the track.
plate before attaching it to the wall.
Mounting Plate
1
Attach the four rubber feet here.
Note: Because Ethernet cables fit snugly in the ETH0 and ETH1 ports, try to use cables that
do not have protective boots over their connectors.
Snap! Snap!
Locking the HiveAP 320
To lock the HiveAP 320 to the mounting plate, use the security screw, which is included in the
mounting kit. You also need a Torx tri-wing torsion insert bit for size #1 tri-wing security screws
and a screw driver that will accept the bit. The correct bits are available from Aerohive in sets
of three (AH-ACC-SEC-BIT-3PK).
Security Screw
wall
1
Orient the mounting plate as shown and
attach it to a secure object such as a
wall, post, or beam. Use #6 screws.
2
Cut or drill a hole through the large space
near the bottom of the mounting plate to
pass the cables through to the HiveAP 320.
3
Insert the tabs on the mounting plate into
the slots on the underside of the HiveAP
320. Then push the HiveAP 320 downward
to lock it in place.
4
Connect the cables to the HiveAP 320.
Mounting
Depending on how the device is powered
Plate
and how it connects to the network,
connect a power cable and one or two
Ethernet cables.
2
Run all the cables between
Cables
the mounting plate and
the wall before fastening
the plate in place with the Rubber Feet
screws. The rubber feet
provide clearance for the
cables to pass.
3
Connect the cables to the
ETH0 and ETH1 ports and
power connector.
4
Attach the HiveAP 320 to
(side view)
the mounting plate.
1
Insert the security screw through the hole
in the HiveAP 320 and begin to thread it
into the hole in the mounting plate.
2
With the insert bit in a screw driver,
tighten the screw into place, securing the
HiveAP to the mounting plate.
Deployment and Configuration Tips
The following are some tips and suggestions to help you troubleshoot a few common problems
that might arise when setting up the HiveAP 320:
• If the client fails to authenticate to an SSID using a PSK (preshared key), check that the
PSK on the client matches that on the HiveAP and reset one or both keys if necessary.
• If you manage the HiveAP through HiveManager Online and it does not show up on the
Monitor > Access Points > HiveAPs page, do the following:
– Check if the HiveAP is still listed in the staging server (click Navigate MyHive >
Staging Server > Monitor > HiveAP). If so, select it, and then click Redirect to move
it to your HiveManager Online system.
– Check connectivity to HiveManager Online:
ping staging.aerohive.com
ping hm-online.aerohive.com
– Ensure that any intervening firewalls allow one of the following sets of services from
the HiveAP to HiveManager Online:
CAPWAP (UDP 12222), SSH (TCP 22), and HTTPS (TCP 443)
or
HTTP (TCP 80) and HTTPS (TCP 443)
• If a client cannot form an association, check that the client is within range and that it is
configured to use the same authentication method as the SSID. For example, if the client
is configured to use Open or WEP authentication but the SSID is set for WPA or WPA2, the
client will not be able to associate with the HiveAP. To see the security settings for an
SSID, click WLAN > Configure WLAN/SSID, and look at the key management, encryption
and authentication methods, and SSID type listed in the table at the bottom of the page.
• If the client associates and authenticates itself, but the HiveAP cannot forward traffic,
check that the HiveAP is assigning the correct user profile and, if so, that it is also
assigning the correct VLAN. To see the user profile and VLAN that a HiveAP assigns a
client, enter show ssid <string> station, and check the UPID (user profile ID) and
VLAN columns. If those are correct, then check that the client has received its network
settings through DHCP. To check connectivity to the DHCP server, make a console or SSH
connection to the HiveAP, send a probe, and see if it elicits a response: interface
mgt0 dhcp-probe vlan-range <vlan1> <vlan2>. Also check that the VLAN
configuration for the port on the connecting switch is correct.
To remove all settings and return the configuration to its factory default settings, enter the
reset config command or use a pin to press the Reset button on the chassis and hold it
down for at least 5 seconds.
Where to go for more information
Technical Documentation
Aerohive provides various technical documents for its products. For information about CLI
commands, see the CLI reference guides available in HTML format. For information about
HiveManager and HiveAP hardware and software topics, see the Aerohive Deployment Guide
(PDF). The deployment guide contains information about HiveAPs and HiveManager appliances,
WLAN deployment considerations, and detailed configuration instructions for commonly used
features. For instructions about setting up a HiveAP to manage other HiveAPs through the
HiveUI, see the Aerohive QuickStart: HiveAP as a Management AP (PDF). To access Aerohive
product documentation, visit www.aerohive.com/techdocs.
HiveManager Help System
The HiveManager Help system contains a wealth of information about all the features you can
configure through HiveManager. To access it, click the Help icon in the upper right corner off
the GUI. A Help topic that pertains to the currently active GUI page appears. To see other Help
topics, use the table of contents to browse the system or the search tool to find information
about a specific subject.
Support Site
Access technical support services, documentation, and software at www.aerohive.com/
support/login.html. After submitting an account registration, you will be sent a user name and
password to enter when logging in. You can contact Support for assistance through the web
site, by email (support@aerohive.com), or by phone (+1 408.907.3186 or 866.365.9918).
Training
Aerohive offers courses covering the Aerohive cooperative control concepts, the installation
and configuration of Aerohive products, and how to troubleshoot issues and optimize
performance. For more information, visit www.aerohive.com/support/training.html.
Aerohive also offers CBT (computer-based training) modules. CBTs are online flash tutorials
that explain Aerohive concepts and walk you through configuration procedures step by step.
You can use CBTs to familiarize yourself with the HiveManager GUI and learn how to configure
HiveAPs. Aerohive CBTs are available for free online at www.aerohive.com/techdocs.
© 2010 Aerohive Networks, Inc.
Aerohive and HiveAP are U.S. registered
® ®
trademarks of Aerohive Networks, Inc.
P/N 330024-04 Rev. A