Brother MFC-7360N User Manual
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Brother MFC-7360N User Manual

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Safety and Legal
Basic User's Guide
Advanced User's Guide

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Summary of Contents for Brother MFC-7360N

  • Page 1 ® User s Guide User s Guide ’ ’ Safety and Legal Basic User’s Guide Advanced User’s Guide...
  • Page 2 Safety and Legal (HL-2220 / HL-2230 / HL-2240 / HL-2240D /HL-2270DW / DCP-7060D / DCP-7065DN / HL-2280DW / MFC-7360N / MFC-7460DN / MFC-7860DW) Please read this booklet before attempting to operate the product, or before attempting any maintenance. Failure to follow these instructions may result in an increased risk of personal injury or damage to property, including through fire, electrical shock, burns or suffocation.

  • Page 3: Compilation And Publication

    Compilation and Publication Under the supervision of Brother Industries, Ltd., this manual has been compiled and published, covering the latest product descriptions and specifications. The contents of this manual and the specifications of this product are subject to change without notice.
  • Page 4 Instead: • Keep a gap of roughly 4 in. (100 mm) between the ventilation hole and the wall. • Place the product on a solid surface, never on a bed, sofa, rug, or other similar soft surface. • DO NOT place this product near or over a radiator or heater. •...
  • Page 5 Doing so may interfere with the operation of the product, causing print quality problems. • DO NOT place your product next to sources of interference, such as speakers or the base units of non Brother cordless telephones. Doing so may interfere with the operation of the product’s electronic components.

  • Page 6: To Use The Product Safely

    To use the product safely Please keep these instructions for later reference and read them before attempting any maintenance. If you do not follow these safety instructions, there is a possibility of a fire, electrical shock, burn or suffocation. WARNING ELECTRICAL HAZARDS Failure to follow the warnings in this section may create the risk of an electrical shock.
  • Page 7 This product should be connected to an AC power source within the range indicated on the rating label. DO NOT connect it to a DC power source or inverter. If you are not sure what kind of power source you have, contact a qualified electrician. Always disconnect all cables from the wall outlet before servicing, modifying or installing the equipment.
  • Page 8 FIRE HAZARDS DO NOT use flammable substances, any type of spray, or an organic solvent/liquid that containing alcohol or ammonia to clean the inside or outside of the product. Doing so could cause a fire. Instead, use only a dry, lint-free cloth. See Routine Maintenance in the User's Guide/Advanced User's Guide for more information on how to clean the product.
  • Page 9 HOT SURFACE After you have just used the product, some internal parts will be extremely hot. To prevent injury, DO NOT touch the shaded parts shown in the illustration, when you open the front or back cover (back output tray). Inside the product Inside the product Inside the product...
  • Page 10 (MFC and DCP only) DO NOT put your hands on the edge of the product under the scanner as shown in the illustrations. Doing this may cause injury to your fingers by pinching them. (MFC and DCP only) DO NOT put your fingers in the areas shown in the illustrations. Doing this may cause injury to your fingers by pinching them.
  • Page 11 IMPORTANT DO NOT remove or damage the caution labels located on or in the product. Lightning and power surges can damage this product! We recommend that you use a quality surge protection device on the AC power line and any telephone (RJ-11) or Ethernet (RJ-45) cable (network model only) plugged into the product, or that you unplug the cords during a lightning storm.

  • Page 12: Important Safety Instructions

    Authorized Service Center, please call: In USA: 1-877-BROTHER (1-877-276-8437) In Canada: 1-877-BROTHER 8 Unplug this product from the AC power outlet and refer all servicing to Brother Authorized Service Personnel under the following conditions:  When the power cord is damaged or frayed. (DO NOT touch the damaged/frayed part while unplugging your product.)
  • Page 13 If trouble is experienced with this equipment, for repair or warranty information, please contact Brother Customer Service. (See Brother numbers in the Basic User's Guide.) If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.
  • Page 14 If you have questions about what will disable alarm equipment, call your telephone company or a qualified installer. If you are not able to solve a problem with your product, call Brother Customer Service. (See Brother numbers in the Basic User's Guide.)
  • Page 15 IMPORTANT • Changes or modifications not expressly approved by Brother Industries, Ltd. could void the user’s authority to operate the equipment. • A shielded interface cable should be used to ensure compliance with the limits for a Class B digital device.
  • Page 16 FDA regulations and must be attached to laser products marketed in the United States. Manufactured: BROTHER INDUSTRIES (VIETNAM) LTD. Phuc Dien Industrial Zone Cam Phuc Commune, Cam giang Dist Hai Duong Province, Vietnam. This product complies with FDA performance standards for laser products except for deviations pursuant to Laser Notice No.

  • Page 17: For Use In The Usa Or Canada Only

    WARNING Use of controls, adjustments or performance of procedures other than those specified in this manual may result in hazardous invisible radiation exposure. Internal laser radiation Max. Radiation Power: 25 mW Wave Length: 770 - 800 nm Laser Class: Class 3B For use in the USA or Canada only These machines are made for use in the USA and Canada only.

  • Page 18: International Energy Star

    The purpose of the International ENERGY STAR Program is to promote the development and popularization of energy-efficient office equipment. ® As an ENERGY STAR Partner, Brother Industries, Ltd. has determined that this product meets ® the ENERGY STAR specifications for energy efficiency.
  • Page 19 Each company whose software titles is mentioned in this manual has a Software License Agreement specific to its proprietary programs. Any trade names and product names of companies appearing on Brother products, related documents and any other materials are all trademarks or registered trademarks of those...

  • Page 20: Open Source Licensing Remarks

    (For Macintosh) Double-click the CD-ROM icon on your desktop. Then double-click the Utilities icon. License.rtf will appear. Copyright and License ©2010 Brother Industries, Ltd. This product includes software developed by the following vendors: ©1983-1998 PACIFIC SOFTWORKS, INC. ©2010 Devicescape Software, Inc.
  • Page 21 Legal limitations for copying (MFC and DCP only) Color reproductions of certain documents are illegal and may result in either criminal or civil liability. The listing below is intended to be a guide rather than a complete listing of every possible prohibition.
  • Page 23 BASIC USER’S GUIDE MFC-7360N MFC-7460DN MFC-7860DW Not all models are available in all countries. Version A USA/CAN...
  • Page 24 Register your product on-line at http://www.brother.com/registration/ By registering your product with Brother, you will be recorded as the original owner of the product. Your registration with Brother:  may serve as confirmation of the purchase date of your product should you lose your receipt;...

  • Page 25: Brother Numbers

    Register your product By registering your product with Brother International Corporation, you will be recorded as the original owner of the product. Your registration with Brother: may serve as confirmation of the purchase date of your product should you lose your receipt;...

  • Page 26: Ordering Accessories And Supplies

    If you cannot find the accessory you need and you have a Visa, MasterCard, Discover, or American Express credit card, you can order accessories directly from Brother. (You can visit us online for a complete selection of the Brother accessories and supplies that are available for purchase.) Note In Canada, only Visa and MasterCard are accepted.

  • Page 27: Usa And Canada

    LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50. Compilation and Publication Notice Under the supervision of Brother Industries Ltd., this manual has been compiled and published, covering the latest product descriptions and specifications. The contents of this manual and the specifications of this product are subject to change without notice.
  • Page 28 Brother warrants that the Machine and the sale showing that this Product was purchased accompanying Consumable and Accessory within the U.S. For the name of local Brother Items will be free from defects in materials Authorized Service Center(s), call 1-877-...
  • Page 29  This Limited Warranty is the only warranty of purchase information, together with the that Brother is giving for this Product. It is the Machine that Brother agreed to replace. You are final expression and the exclusive and only then expected to pack the Machine that Brother statement of Brother's obligations to you.
  • Page 30 LIMITED WARRANTY (Canada only) Pursuant to the limited warranty of 1 year from the date of purchase for labour and parts, Brother International Corporation (Canada) Ltd. (“Brother”), or its Authorized Service Centres, will repair or replace (at Brother’s sole discretion) this MFC/Fax machine free of charge if defective in material or workmanship. This warranty applies only to products purchased and used in Canada.
  • Page 32 In the Box Software User’s Follow these instructions for Printing, Guide Scanning, Network Scanning, Remote Setup, PC-Fax, and using the Brother ControlCenter utility. Network Glossary This Guide provides basic information about advanced network features of Brother machines along with explanations about general networking and common terms.

  • Page 33: Table Of Contents

    Network User's Guide..................2 Viewing Documentation................... 2 ® Accessing Brother Support (Windows )..............4 Accessing Brother Support (Macintosh) ..............5 Control panel overview ..................6 Loading paper Loading paper and print media ................9 Loading paper in the standard paper tray............9 Loading paper in the manual feed slot ............
  • Page 34 Multi-line connections (PBX) .................36 External and extension telephones..............36 Connecting an external or extension telephone ..........36 Using external and extension telephones .............37 Using a non-Brother cordless external handset ..........37 Using Remote Codes ..................38 Dialing and storing numbers How to dial ......................39 Manual dialing ....................39...
  • Page 35 How to print from a computer Printing a document..................... 49 How to scan to a computer Scanning a document ..................50 Scanning using the scan key ................50 Scanning using a scanner driver ................. 51 Routine maintenance Replacing the consumable items................. 52 Replacing the toner cartridge ................
  • Page 36 Specifications General ......................124 Document Size ....................126 Print media......................127 Fax........................128 Copy ........................129 Scanner ......................130 Printer ........................131 Interfaces ......................132 Computer requirements ..................133 Consumable items .....................135 Network (LAN) ....................136 Index...
  • Page 37 Table of Contents (ADVANCED USER’S GUIDE) The Advanced User's Guide explains the following features and operations. You can view the Advanced User's Guide on the Documentation CD-ROM. General Setup Dialing and storing numbers Memory Storage Telephone line services Volume settings Additional dialing operations Automatic daylight savings time Additional ways to store numbers...

  • Page 39: General Information

    Using the documentation WARNING WARNING indicates a potentially Thank you for buying a Brother machine! hazardous situation which, if not avoided, Reading the documentation will help you could result in death or serious injuries. make the most of your machine.

  • Page 40: Accessing The Advanced User's Guide, Software User's Guide And Network User's Guide

    Chapter 1 Accessing the Click your country. Advanced User's Guide, Software User's Guide and Network User's Guide This Basic User's Guide does not contain all the information about the machine such as how to use the advanced features for Fax, Copy, Printer, Scanner, PC-Fax and Network.
  • Page 41 Presto! PageManager is available as a about Active X controls. For the page to download from display correctly you must click on the bar, http://nj.newsoft.com.tw/download/brother/ click Allow Blocked Content, then click PM9SEInstaller_BR_multilang.dmg/ Yes in the Security Warning dialog box. ®...

  • Page 42: Accessing Brother Support (Windows ® )

    Chapter 1 Accessing Brother To visit our Web site for genuine Brother  supplies ® Support (Windows (http://www.brother.com/original/), click Supplies Information. You can find all the contacts you will need,  To access the Brother CreativeCenter such as Web support (Brother Solutions (http://www.brother.com/creativecenter/)

  • Page 43: Accessing Brother Support (Macintosh)

    To view all Brother Numbers, including Customer Service numbers for the USA and Canada, click Support Information. For the latest news and product support  information (http://solutions.brother.com/), click Brother Solutions Center.  To visit our Web site for genuine Brother Supplies (http://www.brother.com/original/), click Supplies Information.

  • Page 44: Control Panel Overview

    Chapter 1 Control panel overview MFC-7460DN and MFC-7860DW have the same keys. MFC-7360N...
  • Page 45 General information 9 10 9 10...
  • Page 46 Chapter 1 1 One Touch keys (MFC-7860DW) In FAX mode and SCAN mode a four level These 4 keys give you instant access to 8 indicator shows the current wireless signal previously stored numbers. strength if you are using a wireless connection. Shift Lets you access One Touch numbers 5 to 8 when held down.

  • Page 47: Loading Paper

    Loading paper Loading paper and Printing on plain paper, thin paper or recycled paper from the standard print media paper tray Pull the paper tray completely out of the The machine can feed paper from the machine. standard paper tray or manual feed slot. When you put paper into the paper tray, note the following: ...
  • Page 48 Chapter 2 While pressing the green paper-guide Note release lever, slide the paper guides to For Legal or Folio size paper, press the fit the paper size you are loading in the release button in the bottom of the paper tray.

  • Page 49: Loading Paper In The Manual Feed Slot

    Loading paper Loading paper in the manual feed slot You can load envelopes and special print media one at a time into this slot. Use the manual feed slot to print or copy on labels, envelopes or thicker paper. Note The machine automatically turns on the Manual Feed mode when you put paper in the manual feed slot.
  • Page 50 Chapter 2 Open the manual feed slot cover. Using both hands, put one sheet of paper in the manual feed slot until the front edge of the paper touches the paper feed roller. When you feel the machine pull in the paper, let go. Using both hands, slide the manual feed slot paper guides to the width of the paper that you are going to use.
  • Page 51 Loading paper Printing on thick paper, bond paper, Note labels and envelopes <For envelopes only> When the back output tray is pulled down, the Pull down the two green levers, one on the machine has a straight paper path from the left-hand side and one on the right-hand manual feed slot through to the back of the side, as shown in the following illustration.
  • Page 52 Chapter 2 Using both hands, slide the manual feed slot paper guides to the width of the paper that you are going to use. Note • Put the paper into the manual feed slot with the side to be printed face up. Using both hands, put one sheet of paper or one envelope in the manual •...
  • Page 53 Loading paper • You can still use the machine while the scanner cover is up. To close the scanner cover, push it down with both hands.

  • Page 54: Unscannable And Unprintable Areas

    Chapter 2 Unscannable and unprintable areas The figures below show maximum unscannable and unprintable areas. The unscannable and unprintable areas may vary depending on the paper size or settings in the application you are using. Usage Document Top (1) Left (2) Size Bottom (1) Right (2)

  • Page 55: Paper Settings

    Loading paper Paper settings Acceptable paper and other print media Paper Type Print quality may vary according to the type of Set up the machine for the type of paper you paper you are using. are using. This will give you the best print You can use the following types of print quality.

  • Page 56: Type And Size Of Paper

    Chapter 2 Type and size of paper The name for the paper trays in the printer driver in this Guide are as follows: The machine loads paper from the installed standard paper tray or manual feed slot. Tray and optional unit Name Standard paper tray Tray 1...

  • Page 57: Handling And Using Special Paper

    • that is multipart or carbonless • that is designed for inkjet printing If you use any of the types of paper listed above, they may damage your machine. This damage is not covered under any Brother warranty or service agreement.
  • Page 58 Chapter 2 Envelopes • with edges that are not straight or consistently square Most envelopes designed for laser printers • with windows, holes, cut-outs or will be suitable for your machine. However, perforations some envelopes may have feed and print- quality problems because of the way they •...
  • Page 59 Do not use labels that are damaged, curled, machine. This damage may not be wrinkled or an unusual shape. covered under any Brother warranty or service agreement. Labels The machine will print on most types of labels IMPORTANT designed for use with a laser machine.

  • Page 60: Loading Documents

    Loading documents How to load Note documents • To scan documents that are not suitable for the ADF, see Using the scanner glass on page 23. You can send a fax, make copies, and scan from the ADF (Automatic Document Feeder) •...

  • Page 61: Using The Scanner Glass

    Loading documents Using the scanner glass Stagger the pages of your document face up top edge first, in the ADF until the LCD display message changes and You can use the scanner glass to fax, copy or you feel it touch the feed rollers. scan pages of a book one page at a time.
  • Page 62 Chapter 3 Lift the document cover. Close the document cover. Using the document guidelines on the IMPORTANT left and top, place the document If the document is a book or is thick do not face down in the upper left corner of the slam the cover or press on it.

  • Page 63: Sending A Fax

    Sending a fax How to send a fax Enter the fax number using the dial pad, a One touch key or (Address Book) The following steps show how to send a fax. and enter three-digit number. When you want to send a fax, or change Press Start.

  • Page 64: Faxing A4 Size Documents From The Scanner Glass

    Make sure you are in Fax mode was successful. There are several settings available for the (MFC-7360N) Transmission Verification Report: Press Menu, 1, 7. (MFC-7460DN and MFC-7860DW) ...

  • Page 65: Receiving A Fax

    Will you be using Voice Mail on the same telephone line as your Brother machine? If you have Voice Mail on the same telephone line as your Brother machine, there is a strong possibility that Voice Mail and the Brother machine will conflict with each other when receiving incoming calls. (See Voice Mail on page 32 for instructions on setting up your machine using this service.)
  • Page 66 Chapter 5 To set the receive mode follow the instructions below: Press Menu, 0, 1. Initial Setup 1.Receive Mode Press a or b to choose the receive mode. Press OK. Press Stop/Exit. The LCD will display the current receive mode.

  • Page 67: Using Receive Modes

    Receiving a fax Using receive modes External TAD External TAD mode lets an external Some receive modes answer automatically answering device manage your incoming (Fax Only and Fax/Tel). You may want to calls. Incoming calls will be handled in the change the Ring Delay before using these following ways: modes.

  • Page 68: Receive Mode Settings

    Chapter 5 Receive Mode settings F/T Ring Time (Fax/Tel mode only) Ring Delay When somebody calls your machine, you and your caller will hear the normal telephone ring The Ring Delay setting sets the number of sound. The number of rings is set by the Ring times the machine rings before it answers in Delay setting.

  • Page 69: Easy Receive

    Receiving a fax Easy Receive If Easy Receive is On: The machine can receive a fax automatically, even if you answer the call. When you see Receiving on the LCD or hear a click on the phone line through the handset you are using, just replace the handset.

  • Page 70: Telephone Services And External Devices

    If you have Voice Mail on the same telephone calls, and the second number rings with a line as your Brother machine, Voice Mail and different ring pattern and is used for receiving the Brother machine will conflict with each faxes.
  • Page 71 What does Brother’s ‘Distinctive Ring’ Before you choose the ring pattern to register The Brother machine has a Distinctive Ring You can only register one Distinctive Ring feature that allows you to use your machine to pattern with the machine. Some ring patterns take full advantage of the telephone cannot be registered.

  • Page 72: Turning Off Distinctive Ring

    Distinctive Ring is set to On. This ensures the Brother machine will only answer  The machine will only answer calls to its the Distinctive Ring number and not interfere registered number.

  • Page 73: Connecting An External Tad (Telephone Answering Device)

    Telephone services and external devices Connecting an external Note TAD (telephone If you have problems receiving faxes, reduce the ring delay setting on your answering device) external TAD. You can connect an external Telephone Connections Answering Device (TAD) to the same line as your machine.

  • Page 74: Recording An Outgoing Message (Ogm)

    Chapter 6 External and extension Recording an outgoing message (OGM) telephones Record 5 seconds of silence at the Connecting an external or beginning of your message. This allows extension telephone your machine time to listen for fax tones. Limit your speaking to 20 seconds. You can connect a separate telephone directly to your machine as shown in the End your 20-second message by giving...

  • Page 75: Using External And Extension Telephones

    Using external and extension Using a non-Brother cordless telephones external handset If your non-Brother cordless telephone is Using extension telephones connected to the EXT. jack of the machine (see Connecting an external or extension If you answer a fax call at an extension...

  • Page 76: Using Remote Codes

    Chapter 6 Using Remote Codes Changing the Remote Codes The preset Fax Receive Code is l51. The preset Telephone Answer Code is #51. If you Fax Receive Code are always disconnected when accessing your External TAD, try changing the If you answer a fax call on an extension three-digit remote codes, for example ### telephone, you can tell your machine to and 999.

  • Page 77: Dialing And Storing Numbers

    Dialing and storing numbers How to dial Speed Dialing You can dial in any of the following ways. Press (Address Book) and enter the three digit Speed Dial number. (See Storing Manual dialing Speed Dial numbers on page 44.) Use the dial pad to enter all the digits of the telephone or fax number.

  • Page 78: Search

    Chapter 7 Storing numbers Search You can search alphabetically for names you You can set up your machine to do the have stored in the One Touch and Speed Dial following types of easy dialing: One Touch, memories. (See Storing One Touch Dial Speed Dial and Groups for Broadcasting numbers on page 42 and Storing Speed Dial faxes.

  • Page 79: One Touch And Speed Dial Options

    Dialing and storing numbers One Touch and Speed Dial Options The following chart shows the options for storing One Touch or Speed Dial numbers after you download the IFAX and E-mail options for MFC-7460DN and MFC-7860DW. Step 1 Step 2 Step 3 Step 4 Step 5...

  • Page 80: Storing A Pause

    Chapter 7 Storing a pause (For MFC-7460DN / MFC-7860DW) If you want to save a fax resolution along with the number, choose one of the Press Redial/Pause to insert a 3.5-second following: pause between numbers. You can press Redial/Pause as many times as needed to ...
  • Page 81 Dialing and storing numbers • If you selected the IFAX Registration Type • For details about the file format, see the in step b and save the E-mail address, Software User’s Guide you can only use the E-mail address when you are in Fax mode.

  • Page 82: Storing Speed Dial Numbers

    Chapter 7 Storing Speed Dial numbers If you downloaded IFAX and E-mail options (For MFC-7460DN and MFC-7860DW) You can store your frequently used numbers as Speed Dial numbers, so that when you dial Press (Address Book) and enter a you will only have to press a few keys three-digit Speed Dial location number (Address Book), the three-digit number (001-200).
  • Page 83 Dialing and storing numbers Do one of the following: Press a or b to select 100dpi, 200dpi, 300dpi or 600dpi.  If you want to save a fax/scan Press OK. resolution along with the number, go to the appropriate step as shown in ...

  • Page 84: Changing One Touch And Speed Dial Numbers

    Chapter 7 Changing One Touch and (For MFC-7460DN / MFC-7860DW) If you want to save a fax resolution along Speed Dial numbers with the number, do one of the following:  To store the fax resolution, press a or If you try to change an existing One Touch or b to select Std, Fine, S.Fine or Speed Dial number, the LCD will show the Photo.

  • Page 85: Deleting One Touch And Speed Dial Numbers

    Dialing and storing numbers Deleting One Touch and Press a or b to select one of the following: Fax/Tel Speed Dial numbers IFAX Email Color PDF If you try to delete an existing One Touch or Email Color JPG Speed Dial number, the LCD will show the Email Color XPS name or number already stored there.

  • Page 86: Making Copies

    Making copies How to copy Stop copying To stop copying, press Stop/Exit. The following steps show the basic copy operation. For details about each option, see Copy settings the Advanced User's Guide on the CD-ROM. When you want to make a copy, press Press the temporary Copy keys.

  • Page 87: How To Print From A Computer

    Printing for Windows or Printing and Faxing for Macintosh in Software User’s Guide for details about the print settings.) Install the Brother printer driver on the Installation CD-ROM. (See the Quick Setup Guide.) From your application, choose the Print command.

  • Page 88: How To Scan To A Computer

    (See Configuring Network Scanning in the Software User’s (Macintosh users) This function is available after you download Guide.) and install Presto! PageManager from http://nj.newsoft.com.tw/download/brother/ Load your document. (See How to load PM9SEInstaller_BR_multilang.dmg documents on page 22.) For MFC-7460DN and MFC-7860DW ...

  • Page 89: Scanning Using A Scanner Driver

    How to scan to a computer Scanning using a scanner driver For more information, see Scanning a document using the TWAIN driver or Scanning a document using the WIA driver in the Software User’s Guide. Start a scanning application and click the Scan button.

  • Page 90: A Routine Maintenance

    Note • Go to http://www.brother.com/original/index.html for instructions on how to return your used consumable items to the Brother collection program. If you choose not to return your used consumable, please discard the used consumable according to local regulations, keeping it separate from domestic waste.

  • Page 91: Replacing The Toner Cartridge

    The machine will stop printing until you replace the toner cartridge. A new and 700 pages unused genuine Brother toner cartridge will Approx. cartridge yield is declared in accordance reset the Replace Toner mode. with ISO/IEC 19752.
  • Page 92 Open the front cover and leave the Take out the drum unit and toner machine turned on for 10 minutes to cartridge assembly. cool down. WARNING HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot.
  • Page 93 Brother collection program. If you choose not to return your used consumable, please discard the used consumable according to local regulations, keeping it separate from domestic waste.
  • Page 94 If a toner cartridge is left unpacked for a long time, the toner life will be shortened. • Brother strongly recommends that you DO NOT refill the toner cartridge provided with your machine. We also strongly recommend that you continue to use only Genuine Brother Brand replacement toner cartridges.
  • Page 95 Routine maintenance Put the new toner cartridge firmly into Clean the corona wire inside the drum the drum unit until you hear it lock into unit by gently sliding the green tab from place. If you put it in properly, the green left to right and right to left several times.

  • Page 96: Cleaning The Corona Wire

    Note After replacing the toner cartridge, DO NOT turn off the machine's power switch or open the front cover until the LCD clears the Please Wait message and returns to Ready mode. Cleaning the corona wire If you have print quality problems, clean the corona wire as follows: Slowly take out the drum unit and toner Open the front cover and leave the...

  • Page 97: Replacing The Drum Unit

    Be sure to return the tab to the home • For best performance, use only genuine position (a) (1). If you do not, printed Brother toner. The machine should be pages may have a vertical stripe. used only in a clean, dust-free...
  • Page 98 • Printing with a non Brother drum unit may Replacing the drum unit reduce not only the print quality but also IMPORTANT the quality and life of the machine itself. Warranty coverage does not apply to • While removing the drum unit, handle it problems caused by the use of a non carefully because it may contain toner.
  • Page 99 Routine maintenance Push down the green lock lever and take the toner cartridge out of the drum unit. Take out the drum unit and toner WARNING cartridge assembly. DO NOT put a toner cartridge into a fire. It could explode, resulting in injuries. DO NOT use cleaning materials that contain ammonia, alcohol, any type of spray, or any type of flammable substance...
  • Page 100 • Go to http://www.brother.com/original/ index.html for instructions on how to return your used consumable items to the Brother collection program. If you choose not to return your used consumable, please discard the used consumable according to local regulations, keeping it separate from domestic waste.

  • Page 101: Resetting The Drum Counter

    Routine maintenance Put the toner cartridge firmly into the Clean the corona wire of the drum unit new drum unit until you hear it lock into by gently sliding the green tab from left place. If you put the cartridge in to right and right to left several times.

  • Page 102: Troubleshooting

    The most common error and maintenance messages are shown below. You can correct most errors and perform routine maintenance by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips: Visit us at http://solutions.brother.com/. Error Message...
  • Page 103 EL Error problem. The temperature of the fuser unit Fuser Error (For MFC-7360N and MFC-7460DN ) does not rise to a specified Received fax messages still in memory will temperature within the specified be lost when the machine is turned off. See time.
  • Page 104 (For MFC-7860DW) Disconnect the machine from the power for several minutes, then reconnect it.  If the problem continues, call Brother Customer Service. The paper is jammed in the (See Paper is jammed in the Duplex Tray Jam Duplex...
  • Page 105 The machine has a mechanical Do one of the following: Print Unable XX problem. (For MFC-7360N and MFC-7460DN )  Transferring your faxes or Fax Journal report on page 69 before disconnecting the machine so you will not lose any important messages.
  • Page 106 Brother toner cartridge. This will reset the Replace Toner mode. (See Replacing the toner cartridge on page 53.) If you have set the Toner setting to...

  • Page 107: Transferring Your Faxes Or Fax Journal Report

    PC-Fax Receive, see  Scan Unable XX PC-FAX receiving in the Software (MFC-7360N and MFC-7460DN) User’s Guide.) If it is necessary to disconnect the machine Make sure that you have set PC Fax from the AC power outlet, we recommend Receive on the machine.

  • Page 108: Document Jams

    Document Jams Document is jammed under the document cover Document is jammed in the Take out any paper from the ADF that is top of the ADF unit not jammed. Lift the document cover. Take out any paper from the ADF that is not jammed.

  • Page 109: Removing Small Documents Jammed In The Adf

    Troubleshooting Removing small documents Document is jammed at the jammed in the ADF output tray Lift the document cover. Take out any paper from the ADF that is not jammed. Insert a piece of stiff paper, such as cardstock, into the ADF to push any Pull the jammed document out to the small paper scraps through.

  • Page 110: Paper Jams

    Paper Jams IMPORTANT If the paper cannot easily be removed in Paper is jammed in the this direction, stop and follow the instructions for Paper is jammed inside the standard paper tray machine on page 75. If the LCD shows Jam Tray, follow these steps: Note Pull the paper tray completely out of the...

  • Page 111: Paper Is Jammed At The Back Of The Machine

    Troubleshooting Paper is jammed at the back WARNING of the machine HOT SURFACE If the LCD shows Jam Rear, a paper jam occurred behind the back cover. Follow these After you have just used the machine, some steps: internal parts of the machine will be extremely hot.
  • Page 112 Pull down the tabs at the left and right IMPORTANT hand sides to open the fuser cover (1). • We recommend that you place the drum unit and the toner cartridge on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.

  • Page 113: Paper Is Jammed Inside The Machine

    Troubleshooting Paper is jammed inside the Using both hands, gently pull the jammed paper out of the fuser unit. machine If the LCD shows Jam Inside, follow these steps: Open the front cover. Leave the machine turned on for 10 minutes to cool down.
  • Page 114 Slowly take out the drum unit and toner WARNING cartridge assembly. The jammed paper may be pulled out with the drum unit and toner cartridge assembly, or this may HOT SURFACE release the paper so you can pull it out After you have just used the machine, some inside of the machine.
  • Page 115 Troubleshooting IMPORTANT IMPORTANT • We recommend that you put the drum unit • Handle the toner cartridge carefully. If and toner cartridge assembly on a piece of toner scatters on your hands or clothes, disposable paper or cloth in case you immediately wipe or wash it off with cold accidentally spill or scatter toner.
  • Page 116 Put the toner cartridge back into the Do one of the following: drum unit until you hear it lock into place.  If you were able to remove the drum If you put the cartridge properly, the unit and toner cartridge assembly green lock lever will lift automatically.
  • Page 117 Troubleshooting If you could not pull the jammed paper Put the drum unit and toner cartridge out of the inside of the machine as assembly back in the machine. shown in the step e, take the paper tray completely out of the machine. Close the front cover of the machine.

  • Page 118: Paper Is Jammed In The Duplex Tray (Mfc-7460Dn And Mfc-7860Dw)

    Paper is jammed in the Duplex Pull the duplex tray completely out of the machine. Tray (MFC-7460DN and MFC-7860DW) If the LCD shows Jam Duplex, follow these steps: Leave the machine turned on for 10 minutes to cool down. WARNING HOT SURFACE After you have just used the machine, some internal parts of the machine will be...
  • Page 119 Troubleshooting Pull the jammed paper out of the Make sure that the jammed paper does machine or the duplex tray. not remain under the machine from static electricity. Put the duplex tray back in the machine.

  • Page 120: If You Are Having Difficulty With Your Machine

    If you think there is a problem, check the chart below and follow the troubleshooting tips. You can solve most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/.
  • Page 121 If your Brother machine is on a line with the Distinctive Ring subscriber service, please see Distinctive Ring on page 32. If your Brother machine shares a line with other telephones and you want it to automatically answer all incoming faxes, you should select the Fax/Tel mode. In Fax/Tel mode, your Brother machine will automatically receive faxes and produce a pseudo/double-ring to alert you to answer voice calls.
  • Page 122 If you are using a telephone answering machine (External TAD mode) on the same line as the Brother machine, make sure your answering machine is set up correctly. (See Connecting an external TAD (telephone answering device) on page 35.)

  • Page 123: Handling Incoming Calls

    For Example: If you subscribe to Call Waiting or some other custom service and its signal comes through the line while your machine is sending or receiving a fax, the signal can temporarily interrupt or disrupt the faxes. Brother’s ECM feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive information on a single, shared line with custom features.

  • Page 124: Menu Access Difficulties

    ® (Windows 7 and Windows Server 2008 R2) Click the Start button and Devices and Printers. Right-click Brother MFC-XXXX Printer. Make sure that Use Printer Offline is unchecked. ® (Windows Vista ) Click the Start button, Control Panel, Hardware and Sound, and then Printers.

  • Page 125: Scanning Difficulties

    Scanning difficulties Difficulties Suggestions TWAIN errors appear while Make sure that the Brother TWAIN driver is chosen as the primary source. In scanning. PaperPort™ 12SE, click File, Scan or Get Photo and choose the Brother TWAIN driver. OCR does not work.
  • Page 126 Software difficulties (continued) Difficulties Suggestions The machine does not print from Try to reduce the print resolution. (See Basic tab in the Software User’s Guide.) ® ® Adobe Illustrator Paper handling difficulties Difficulties Suggestions The machine does not feed paper. ...
  • Page 127 Security/Firewall Software to allow PC Rx. To add port 54926 for Network PC FAX Rx, enter the information below:  In Name: Enter any description, for example Brother PC-FAX Rx. In Port number: Enter 54926.   In Protocol: UDP is selected.
  • Page 128  Re-select your machine in the Device Selector application located in Macintosh HD/Library/Printers/Brother/Utilities/Device Selector or from the model list in ControlCenter2. Cannot connect to wireless Investigate the problem using the WLAN Report. Press Menu, 5, 7. and then network.

  • Page 129: Setting Dial Tone Detection

    Troubleshooting Setting Dial Tone detection Telephone line interference Setting the Dial Tone to Detection will If you are having difficulty sending or shorten the Dial Tone detect pause. receiving a fax due to possible interference on the telephone line, we recommend that (USA) Press Menu, 0, 4.

  • Page 130: Improving The Print Quality

    And then, if you still have a print quality problem, check the chart below and follow the recommendations. Note Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability. To get the best print quality, we suggest using the recommended paper. Check that you use paper that meets our specifications.
  • Page 131 53.) Put in a new drum unit. (See Replacing the drum unit on page 59.)   The fuser unit may be contaminated. Call Brother Customer Service.  Make sure that you use paper that meets our specifications.
  • Page 132 Cleaning the corona wire on page 58.)  The drum unit may be damaged. Put in a new drum unit. (See Replacing the drum unit on page 59.) The fuser unit may be contaminated. Call Brother Customer  Service. All black ...
  • Page 133 Troubleshooting Examples of poor print quality Recommendation  Make ten copies of a blank, white sheet of paper. (See How to copy on page 48.) If the problem is not solved, the drum unit may have glue from a label stuck on the OPC drum surface. Clean the drum unit.
  • Page 134 The toner cartridge may be damaged. Put in a new toner 0 1 2 3 4 cartridge. (See Replacing the toner cartridge on page 53.)  The fuser unit may be contaminated. Call Brother Customer Black lines down the page Service. Printed pages have toner stains down the page.
  • Page 135 Troubleshooting Examples of poor print quality Recommendation  Check the paper type and quality. High temperatures and high humidity will cause paper to curl. (See Acceptable paper and other print media on page 17.)  If you do not use the machine often, the paper may have been in the paper tray too long.
  • Page 136 Examples of poor print quality Recommendation  Make sure that the two green envelope levers inside the back cover are pulled down when you print the envelope. Envelope creases Note When you have finished printing, open the back cover and reset the two green levers back to their original position.
  • Page 137 Troubleshooting Examples of poor print quality Recommendation  Open the back cover and make sure that the two green envelope levers on the left and right hand sides are in the up position. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ.
  • Page 138 Examples of poor print quality Recommendation  Choose Reduce Paper Curl mode in the printer driver when you do not use our recommended paper. (See Other Print Options (for ® Windows ) or Print Settings (For Macintosh) in the Software User’s Guide.) ...
  • Page 139 Troubleshooting Examples of poor print quality Recommendation  Lift up the output tray support flap. Curled...

  • Page 140: Machine Information

    You can reset the internal print server the LCD. back to its default factory settings such as the password and IP address information. For MFC-7360N and MFC-7460DN, 2 Address & Fax press Menu, 6, 1. For MFC-7860DW, press Menu, 7, 1.

  • Page 141: How To Reset The Machine

     To exit without resetting the machine, press 2. Go to step f. Press Stop/Exit. Note You can also reset the Network settings. • For MFC-7360N and MFC-7460DN, press Menu, 5, 0. • For MFC-7860DW, press Menu, 6, 0.

  • Page 142: C Menu And Features

    Menu and features On-screen (MFC-7360N and MFC-7460DN)  Press 4 for Print Reports menu. programming  Press 5 for Network menu. Your machine has been designed to be easy  Press 6 for Machine Info. menu. to use. The LCD provides on-screen ...

  • Page 143: Menu Table

    Menu and features Menu table The factory settings are shown in Bold with an asterisk. Choose & OK Choose & OK to accept to exit Level 1 Level 2 Level 3 Level 4 Options Descriptions Page — — Sets the time to 1.General 1.Mode 0 Sec...
  • Page 144 -nnnno+ of the LCD. Contrast -nnnon+ -nnonn+* -nonnn+ -onnnn+ — — Prohibits most 6.Security 1.TX Lock operations except (MFC-7360N receiving faxes. MFC-7460DN) See Advanced User's Guide. See Software User’s Guide The factory settings are shown in Bold with an asterisk.
  • Page 145 Lock the machine’s current settings. — — Adjusts the scan 7.Glass Letter* ScanSize area of the scanner (MFC-7360N) glass to the size of the document. — Adjusts the scan 7.Document 1.Glass Letter* area of the scanner Scan ScanSize...
  • Page 146 Level 1 Level 2 Level 3 Options Descriptions Page Sets the 2.Fax 1.Setup 2.F/T Ring 20 Secs* pseudo/double-ring Receive Time (Continued) 30 Secs time in Fax/Tel mode. (In Fax mode only) 40 Secs (Continued) 70 Secs Receives fax 3.Easy Receive On* messages without pressing Start.
  • Page 147 Menu and features Level 1 Level 2 Level 3 Options Descriptions Page Combines delayed 2.Fax 2.Setup Send 4.Batch TX faxes going to the (Continued) (In Fax mode only) Off* same fax number at the same time of day (Continued) into one transmission. Sends a fax without 5.Real Time TX Next Fax:On using the memory.
  • Page 148 Level 1 Level 2 Level 3 Options Descriptions Page Sets the interval for 2.Fax 4.Report 2.Journal automatic printing of Setting Period (Continued) Every 50 Faxes* the Fax Journal. (Continued) Every 6 Hours Every 12 Hours Every 24 Hours Every 2 Days Every 7 Days Sets the machine to 5.Remote Fax...
  • Page 149 Options Descriptions Page Adjusts the 2.Fax 0.Miscellaneous 1.Compatibility Normal* equalization for (Continued) Basic(for VoIP) transmission difficulties. (MFC-7360N VoIP service MFC-7460DN) providers offer fax support using various High* standards. If you Normal regularly experience fax transmission Basic(for VoIP) errors, choose (MFC-7860DW) Basic(for VoIP).
  • Page 150 Descriptions Page — You can view the 4.Print 1.Transmission 1.View on LCD Transmission Reports Verification Report for (MFC-7360N your last 200 2.Print Report — outgoing faxes and MFC-7460DN) print the last report. 5.Print — — Prints the Help List so 2.Help List...
  • Page 151 Level 2 Level 3 Options Descriptions Page — — Lists information 4.Print 4.Fax Journal about your last 200 Reports incoming and (MFC-7360N outgoing faxes. (TX means Transmit. RX MFC-7460DN) means Receive.) 5.Print Reports (MFC-7860DW) (Continued) — — Lists your settings. 5.User Settings —...
  • Page 152 Level 3 Level 4 Options Descriptions — Specifies the IP 5.Network 1.TCP/IP 7.WINS Primary address of the Server (MFC-7360N (Continued) [000-255]. [000-255]. primary or secondary [000-255]. [000-255] WINS server. MFC-7460DN) Secondary (Continued) [000-255]. [000-255]. [000-255]. [000-255] 8.DNS Server — Specifies the IP...
  • Page 153 Level 4 Options Descriptions — — Chooses the file 5.Network 5.Scan To Color 100 dpi* format to send the (MFC-7360N Color 200 dpi scanned data via (MFC-7460DN) FTP. Color 300 dpi MFC-7460DN) Color 600 dpi (Continued) Gray 100 dpi Gray 200 dpi Gray 300 dpi B&W 200 dpi...
  • Page 154 Enable or Disable the 0.IPv6 IPv6 protocol. If you Off* want to use the IPv6 protocol, visit http://solutions. brother.com/ for more information. — Chooses the 2.Ethernet Auto* Ethernet link mode. 100B-FD 100B-HD 10B-FD 10B-HD —...
  • Page 155 Enable or Disable the 0.IPv6 IPv6 protocol. If you Off* want to use the IPv6 protocol, visit http://solutions. brother.com/ for more information. See Network User’s Guide. The factory settings are shown in Bold with an asterisk.
  • Page 156 Level 1 Level 2 Level 3 Level 4 Options Descriptions — — You can configure 6.Network 2.WLAN 2.Setup your print server. Wizard (MFC-7860DW) (Continued) (Continued) — — You can easily 3.WPS/AOSS configure your wireless network settings using the one-button push method.
  • Page 157 Level 3 Options Descriptions Page — — You can check the 6.Machine 1.Serial No. serial number of your Info. machine. (MFC-7360N and MFC-7460DN) — You can check the 7.Machine 2.Page Counter Total number of total Info. Fax/List pages the machine (MFC-7860DW)
  • Page 158 Level 1 Level 2 Level 3 Options Descriptions Page — Chooses the receive 0.Initial 1.Receive Mode Fax Only* mode that best suits Setup Fax/Tel your needs. External TAD Manual — Puts the date and 2.Date&Time 1.Date&Time time on the LCD and in headings of faxes you send.
  • Page 159 Menu and features Level 1 Level 2 Level 3 Options Descriptions Page — (in USA) Allows you to change 0.Initial 0.Local Language the LCD language for Setup English* your country. (Continued) Español (in Canada) English* Français See Advanced User's Guide. See Quick Setup Guide.

  • Page 160: Entering Text

    Entering text When setting certain menu selections, such as the Station ID, you will need to type text characters. The dial pad keys have letters printed on them. The keys: 0, # and l do not have printed letters because they are used for special characters. Press the appropriate dial pad key the number of times shown in this reference table to access the character you want.
  • Page 161 Menu and features Special characters and symbols Press l, # or 0, then press d or c to move the cursor to the symbol or character you want. Press OK to choose it. The symbols and characters below will appear depending on your menu selection.

  • Page 162: D Specifications

    Specifications General Note This chapter provides a summary of the machines’ specifications. For additional specifications visit http://www.brother.com/ for details. Printer Type Laser Print Method Electrophotography by semiconductor laser beam scanning Memory Capacity 32 MB 16 characters  2 lines LCD (liquid crystal...
  • Page 163 12.45 in. (316 mm) 15.95 in. 15.7 in. (405 mm) (398.5 mm) Weight With Consumables: (MFC-7360N) 11.4 kg (25.1 lb) (MFC-7460DN / MFC-7860DW) 11.6 kg (25.6 lb) Noise level Sound power Operating (Copying): (MFC-7360N) L d = 6.74 B (A) (MFC-7460DN / MFC-7860DW) d = 6.81 B (A)

  • Page 164: Document Size

    Document Size Document Size ADF Width: 5.8 to 8.5 in. (147.3 to 215.9 mm) (Single-sided) ADF Length: 5.8 to 14 in. (147.3 to 355.6 mm) Scanner Glass Max. 8.5 in. (215.9 mm) Width: Scanner Glass Max. 11.7 in. (297 mm) Length:...

  • Page 165: Print Media

    Specifications Print media Paper Input Paper Tray  Paper Type: Plain Paper, Thin Paper or Recycled Paper  Paper Size: Letter, A4, B5 (ISO/JIS), A5, A5 (Long Edge), B6 (ISO), A6, Executive, Legal and Folio Paper Weight:  16 to 28 lb (60 to 105 g/m ...

  • Page 166: Fax

    Compatibility (MFC-7360N and MFC-7460DN) Group 3 (MFC-7860DW) Super Group 3 Modem Speed Automatic Fallback: (MFC-7360N and MFC-7460DN) 14,400 bps (MFC-7860DW) 33,600 bps 2-sided (Duplex) Print Receiving (MFC-7460DN and MFC-7860DW) Scanning Width Max. 8.2 in. (208 mm) Printing Width Max. 8.2 in. (208 mm)

  • Page 167: Copy

    Specifications Copy Color/Monochrome Monochrome Copy Width Max. 8.3 in. (210 mm) Multiple Copies Stacks or Sorts up to 99 pages Reduce/Enlarge 25% to 400% (in increments of 1%) Up to 600  600 dpi Resolution First Copy Out Time Less than 11 seconds (from Ready mode and standard tray)

  • Page 168: Scanner

    Scanning Width Max. 8.3 in. (210 mm) Gray Scale 256 levels For the latest driver updates for the Mac OS X you are using, visit us at http://solutions.brother.com/. ® ® ® Maximum 1200  1200 dpi scanning with the WIA driver in Windows...

  • Page 169: Printer

    Up to 5 pages/minute (Letter size) (Duplex) (MFC-7460DN / MFC-7860DW) Print Speed (MFC-7360N) Up to 24 pages/minute (Letter size) (MFC-7460DN and MFC-7860DW) Up to 27 pages/minute (Letter size) First Print Out Time Less than 8.5 seconds (from Ready mode and standard tray)

  • Page 170: Interfaces

    Interfaces We recommend use a USB cable (Type A/B) that is no more than 6 feet (2 meters) long. Use an Ethernet UTP cable category 5 or greater. Ethernet Wireless LAN IEEE 802.11 b/g (Infrastructure / Ad-hoc Mode) (MFC-7860DW) Your machine has a Hi-Speed USB 2.0 interface. The machine can also be connected to a computer that has a USB 1.1 interface.

  • Page 171: Computer Requirements

    Specifications Computer requirements Minimum System Requirements and Supported PC Software Functions Computer Platform & Processor Minimum Recommended Hard Disk Space Supported Supported Operating System Minimum to install Version Speed Software Interface Functions Drivers Applications ® ® ® 64 MB 256 MB 150 MB 500 MB Printing,...
  • Page 172 10.6.x Processor ® Internet Explorer 6.0 or greater. For WIA, 1200 x 1200 resolution. Brother Scanner Utility enables to enhance up to 19200 x 19200 dpi. Third-party USB ports are not supported. PC-Fax supports black and white only. ® ®...

  • Page 173: Consumable Items

    Specifications Consumable items Toner Cartridge Starter Toner Cartridge: Approx. 700 pages (Letter) Standard Toner Cartridge: TN-420 Approx. 1,200 pages (Letter) High-Yield Toner Cartridge: TN-450 Approx. 2,600 pages (Letter) Drum Unit DR-420 Approx. 12,000 pages (Letter) Approx. cartridge yield is declared in accordance with ISO/IEC 19752. Drum yield is approximate, and may vary by type of use.

  • Page 174: Network (Lan)

    APOP, POP before SMTP, SMTP-AUTH Wireless Network WEP 64/128 bit, WPA-PSK (TKIP/AES), WPA2-PSK (AES) Security (MFC-7860DW) Wireless Network AOSS™ Setup Support Utility (MFC-7860DW) See Computer requirements on page 133. BRAdmin Professional and Web BRAdmin are available as a download from http://solutions.brother.com/.

  • Page 175: Index

    ..........34 Document Brother how to load ........22 accessories and supplies ......ii Drum unit Brother numbers ........i cleaning ..........58 Customer Service ........i replacing ..........59 FAQs (frequently asked questions) ..i Duplex product support ........i printing ..........
  • Page 176 Fax codes Labels ........11 changing ..........38 LCD (liquid crystal display) ....8 fax receive code ........38 telephone answer code ......38 Fax, stand-alone Machine information receiving ..........27 how to reset the machine ....103 easy receive ........31 reset functions ........102 from extension telephone ....38 ring delay, setting .......30 serial number ........
  • Page 177 Paper ..........17 Redial/Pause key ......40 how to load ..........9 Replacing in multi-purpose tray ......11 drum unit ..........59 in paper tray .........9 toner cartridge ........53 recommended ........ 17 Reports size ............18 Transmission Verification ..... 26 tray capacity ..........18 Resolution type ............18 copy ............
  • Page 178 TAD (telephone answering device), external ............29 connecting ..........35 recording OGM ........36 Teen Ring ..........32 Telephone line connections ...........35 difficulties ..........82 interference ...........91 multi-line (PBX) ........36 Text, entering .........122 Toner cartridge replacing ..........53 Troubleshooting ........64 document jam ........ 70 error messages on LCD ......64 if you are having difficulty copy quality ........86 incoming calls ........85...
  • Page 179 EQUIPMENT ATTACHMENT LIMITATIONS (Canada only) NOTICE This product meets the applicable Industry Canada technical specifications. NOTICE The Ringer Equivalence Number is an indication of the maximum number of devices allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five.
  • Page 180 Dollard-des-Ormeaux, QC, Canada H9B 3H6 Visit us on the World Wide Web http://www.brother.com/ These machines are approved for use in the country of purchase only. Local Brother companies or their dealers will only support machines purchased in their own countries.
  • Page 181 ADVANCED USER’S GUIDE MFC-7360N MFC-7460DN MFC-7860DW Not all models are available in all countries. Version 0 USA/CAN...
  • Page 182 In the Box Software User’s Guide Follow these instructions for Printing, Scanning, Network Scanning, Remote Setup, PC-Fax and using the Brother ControlCenter utility. Network Glossary This Guide provides basic information about advanced network features of Brother machines along with explanations about general networking and common terms.

  • Page 183: General Setup

    Setting up the prefix number ................5 Changing the prefix number ................6 Mode Timer......................6 Security features Security........................7 TX Lock (MFC-7360N and MFC-7460DN) ............7 Secure Function Lock 2.0 (MFC-7860DW) ............. 8 Setting Lock....................11 Restricting dialing ..................13 Sending a fax Additional sending options...................
  • Page 184 Receiving a fax Remote Fax Options....................22 Fax Forwarding....................22 Paging ......................23 Fax Storage ....................23 PC-Fax Receive ....................23 Changing Remote Fax Options ..............24 Remote retrieval ....................25 Remote fax commands..................27 Additional receiving operations................28 Printing a reduced incoming fax ..............28 Duplex (2-sided) printing for Fax mode (MFC-7460DN and MFC-7860DW) ............28 Setting the Fax Receive Stamp ..............28 Receiving a fax at the end of a conversation..........28...
  • Page 185 Making copies Copy settings ....................... 43 Stop copying....................43 Enlarging or reducing the image copied ............43 Using the Options key ................... 45 Improving copy quality................... 46 Sorting copies using the ADF ................ 46 Adjusting Contrast and Brightness ..............46 Making N in 1 copies (page layout) ...............

  • Page 187: General Setup

    You can also change the ring volume through (For MFC-7360N and MFC-7460DN) the menu: During a power failure the machine will retain the date and time for approximately 2 hours.

  • Page 188: Speaker Volume

    Chapter 1 Automatic daylight Speaker volume savings time You can choose a range of speaker volume levels, from High to Off. You can set the machine to change Press Menu, 1, 3, 3. automatically for Daylight Savings Time. It will set itself forward one hour in the Spring, Volume and back one hour in the Fall.

  • Page 189: Ecology Features

    General Setup Ecology features Deep Sleep mode If the machine is in Sleep mode and does not Toner Save receive any jobs for a certain length of time, the machine will automatically enter Deep You can save toner using this feature. When Sleep mode, and the LCD will show Deep you set Toner Save to On, print appears Sleep.

  • Page 190: Toner Settings

    Press OK. Note Press Stop/Exit. • The MFC-7360N and MFC-7460DN can store up to 400 faxes in memory and the Note MFC-7860DW can store up to 500 faxes • If you continue printing in the Continue in memory.

  • Page 191: Lcd Contrast

    General Setup LCD Contrast Dial Prefix You can change the contrast to make the The Dial Prefix setting will automatically dial a LCD look lighter or darker. predefined number before every fax number you dial. For example: If your telephone Press Menu, 1, 5.

  • Page 192: Changing The Prefix Number

    Chapter 1 Mode Timer Changing the prefix number The machine has three mode keys on the (USA) Press Menu, 0, 5. control panel: FAX, SCAN, and COPY. (Canada) Press Menu, 0, 6. You can set how much time the machine Do one of the following: takes after the last Copy or Scan operation to ...

  • Page 193: Security Features

    If you have already set the password, you will levels of security using TX Lock (For not need to set it again. MFC-7360N and MFC-7460DN) or Secure Function Lock 2.0 (For MFC-7860DW) and Setting Lock. You will not be able to continue Press Menu, 1, 6, 1.

  • Page 194: Secure Function Lock

    Make a careful note of your password. If you forget it, you will have to reset the password administrator stored in the machine. For information about Press Menu, 1, 6, 1. how to reset the password call Brother Customer Service. Security 1.Function Lock Note Press a or b to choose Set Password.
  • Page 195 Security features Setting up the public user mode Press a or b to choose User01. Press OK. Public user mode restricts the functions that are available for Public users. Public users do Use the numeric keys to enter the user not need to enter a password to access the name.

  • Page 196: Switching Users

    Chapter 2 Turning Secure Function Lock off • If the function you want to use is restricted for all users, Not Available will appear Press Menu, 1, 6, 1. on the LCD and then the machine will go back to the Ready mode. You cannot Security access to the function you want to use.

  • Page 197: Setting Lock

    0-9. stored in the machine. Please call your Press OK. administrator or Brother Customer Service. While Setting Lock is On, you cannot change Re-enter your password when the LCD the following settings without a password: shows Verify:.

  • Page 198: Restricting Dialing

    Chapter 2 Restricting dialing Changing your Setting Lock password Press Menu, 1, 6, 2. This feature is to prevent users from sending a fax or call to a wrong number by mistake. Security You can set the machine to restrict dialing by 2.Setting Lock using the dial pad, One Touch and Speed Press a or b to choose Set Password.
  • Page 199 Security features Speed Dial restriction Press Menu, 2, 6, 3. Dial Restrict. 3.Speed Dial Press a or b to choose Off, Enter # twice or On. Press OK. Press Stop/Exit. Note • The Enter # twice setting will not work if you pick up the external handset or press Hook before entering the number.

  • Page 200: Sending A Fax

    Sending a fax Additional sending Make sure you are in Fax mode options Load your document. Press Menu, 2, 2, 1. Sending faxes using multiple settings Setup Send 1.Contrast Press a or b to choose Auto, Light or Before you send a fax, you can change any combination of these settings: contrast, Dark.

  • Page 201: Changing Fax Resolution

    Sending a fax Additional sending Changing Fax Resolution operations The quality of a fax can be improved by changing the Fax Resolution. Resolution can be changed for the next fax or for all faxes. Sending a fax manually To change the Fax Resolution setting for the next fax Manual transmission Manual transmission lets you hear the...

  • Page 202: Dual Access

    Chapter 3 Press Start. Before you begin the broadcast  If you are using the scanner glass, One Touch and Speed Dial numbers must be press 1 to send a fax. stored in the machine's memory before they can be used in a broadcast. (See Storing One Replace the handset of an external Touch Dial numbers and Storing Speed Dial telephone.

  • Page 203: Real Time Transmission

    Sending a fax Real Time Transmission Canceling a Broadcast in progress While broadcasting you can cancel the fax When you are sending a fax, the machine will currently being sent or the whole broadcast scan the documents into the memory before job.

  • Page 204: Overseas Mode

    Chapter 3 Overseas Mode Delayed batch transmission If you are having difficulty sending a fax Before sending the delayed faxes, your overseas due to a bad connection, then machine will help you economize by sorting turning on Overseas Mode may help. all the faxes in the memory by destination and scheduled time.

  • Page 205: Electronic Cover Page

    Sending a fax Electronic cover page Enter your own comment using the dial pad. Press OK. This feature will not work unless you have already programmed your Station ID. (See Use the chart on Entering text in Appendix C the Quick Setup Guide.) of the Basic User's Guide for help entering characters.

  • Page 206: Polling Overview

    Chapter 3 Polling overview Press a or b to choose On (or Off). Press OK. Polling lets you set up your machine so other Press a or b to choose a comment. people can receive faxes from you, but they Press OK.
  • Page 207 Sending a fax Place the next page on the scanner glass, press OK. Repeat steps f and g for each additional page. The document will be stored in memory and wait to be polled. Note The document will be stored and can be retrieved from any other fax machine until you delete the fax from memory.

  • Page 208: Receiving A Fax

    Press Menu, 2, 5, 1. (For MFC-7360N and MFC-7460DN ) The faxes stored in the machine’s memory Remote Fax Opt will be deleted. 1.Fwd/Page/Store Press a or b to choose Fax Forward.

  • Page 209: Paging

    Receiving a fax Paging Fax Storage When Paging is chosen, the machine dials The Fax Storage feature lets you store your the cell phone number you programmed. This received faxes in the machine’s memory. You activates your cell phone or pager so you will can retrieve stored fax messages from a fax know that you have a fax message in the machine at another location using the remote...

  • Page 210: Changing Remote Fax Options

    (For MFC-7360N and MFC-7460DN ) If received faxes are left in the machine’s The faxes stored in the machine’s memory memory when you change to PC Fax will be deleted.

  • Page 211: Remote Retrieval

    Press Menu, 2, 5, 2. failure before the fax is forwarded or a problem at the receiving machine. Remote Fax Opt (For MFC-7360N and MFC-7460DN ) 2.Remote Access The faxes stored in the machine’s memory Enter a three-digit code using the will be deleted.

  • Page 212: Changing The Fax Forwarding Number

    Chapter 4 The machine signals if it has received Wait for a long beep, and then use the messages: dial pad to enter the number of the remote fax machine where you want  No beeps your fax messages sent, followed by ## No messages received.

  • Page 213: Remote Fax Commands

    Receiving a fax Remote fax commands Follow the commands below to access features when you are away from the machine. When you call the machine and enter your Remote Access Code (3 digits followed by l), the system will give two short beeps and you must enter a remote command.

  • Page 214: Additional Receiving Operations

    Chapter 4 Additional receiving Press Stop/Exit. operations Note When Duplex is turned on incoming faxes will automatically be reduced to fit the size Printing a reduced incoming of paper in the paper tray. Setting the Fax Receive If you choose On, the machine automatically Stamp reduces each page of an incoming fax to fit on one page of Letter, A4, Legal or Folio size...

  • Page 215: Setting The Print Density

    Receiving a fax Receiving faxes into memory Replace the external handset. when the paper tray is empty Setting the Print Density As soon as the paper tray becomes empty You can adjust the Print Density setting to during fax reception, the LCD shows No make your printed pages darker or lighter.

  • Page 216: Polling Overview

    Chapter 4 Polling overview Stop polling To cancel the polling process, Stop/Exit Polling lets you set up your machine so other while the machine is dialing. people can receive faxes from you, but they pay for the call. It also lets you call somebody To cancel all sequential polling receive jobs, else’s fax machine and receive a fax from it, press Menu, 2, 7.

  • Page 217: Dialing And Storing Numbers

    Dialing and storing numbers Telephone line After a few rings, the LCD will show the telephone number of your caller (and name, if services available). Once you answer a call, the Caller ID information disappears from the LCD, but the call information stays stored in the Caller Tone or Pulse (Canada only) ID memory.

  • Page 218: Converting Telephone Wall Outlets

    Chapter 5 Press a or b to scroll through the Caller Two-line telephone system ID memory to choose the Caller ID you A two-line telephone system is nothing more want to view, and then press OK. than two separate telephone numbers on the The LCD will show the caller's number same wall outlet.
  • Page 219 Dialing and storing numbers Installing machine, external two-line You can keep two-line telephones on other wall outlets as always. There are two ways to TAD and two-line telephone add a two-line telephone to the machine’s When you are installing an external two-line wall outlet.

  • Page 220: Additional Dialing Operations

    Chapter 5 Additional dialing Additional ways to operations store numbers Dialing access codes and Setting up Groups for credit card numbers Broadcasting You can combine more than one Quick Dial If you often want to send the same fax number when you dial. This feature may be message to many fax numbers you can set useful if you need to dial an access code for up a Group.
  • Page 221 Dialing and storing numbers For Speed Dial numbers, press  (Address Book) and then enter the three-digit Speed Dial location. The LCD will display your chosen One Touch numbers with a l and Speed Dial numbers with a # (for example l006, #009).

  • Page 222: Options For Setting Up Groups

    Chapter 5 If you downloaded IFAX and E-mail options (MFC-7460DN and MFC-7860DW) Options for Setting Up Groups The following chart shows the additional selections for setting up Group numbers after you download the IFAX and E-mail options for MFC-7460DN and MFC-7860DW. Step 1 Step 2 Step 3...
  • Page 223 Dialing and storing numbers Use the dial pad to enter a Group To choose the fax/scan resolution for the number (1 to 8). Group number, go to the appropriate next Press OK. step, as shown in the following table. Press a or b to select one of the Option selected in Go to step following:...

  • Page 224: Changing Group Numbers

    Chapter 5 Select the PDF type from PDF or SPDF Note (Secure PDF) that will be used to send If the Group number you are trying to to your PC. change has been set to a fax forwarding Press OK and then go to step n. number, the LCD will ask you if you want to change the name or number.
  • Page 225 Dialing and storing numbers If you want to change the fax resolution Press a or b to select one of the for the Group, press a or b to choose the following: resolution you want. Fax/IFAX Press OK. Email Color PDF Email Color JPG Press Stop/Exit.

  • Page 226: Deleting Group Numbers

    Chapter 5 If you want to change the fax resolution Press Stop/Exit. for the Group, press a or b to choose the resolution you want. Press OK. For details, follow the directions beginning with step h in Options for Setting Up Groups. (See Options for Setting Up Groups on page 36).

  • Page 227: Printing Reports

    Printing reports Fax reports Press Stop/Exit. If you choose 6, 12, 24 hours, 2 or 7 days, the machine will print the report at the selected Some fax reports (transmission verification time and then erase all jobs from its memory. and fax journal) can be printed automatically If the machine’s memory becomes full with and manually.

  • Page 228: Reports

    Chapter 6 Reports How to print a report The following reports are available: For MFC-7360N and MFC-7460DN, press Menu, 4. 1 Transmission For MFC-7860DW, press Menu, 5. Displays the Transmission Verification Report for your last outgoing 200 faxes Do one of the following: and prints the last report.

  • Page 229: Making Copies

    You can choose the following enlargement or temporary COPY keys. You can use different reduction ratios: combinations. Press 100%* MFC-7360N 97% LTRiA4 94% A4iLTR 91% Full Page 85% LTRiEXE 83% LGLiA4 MFC-7460DN and MFC-7860DW...
  • Page 230 Chapter 7 Do one of the following:  Press a or b to choose the enlargement or reduction ratio you want. Press OK. Press a or b to choose Custom(25-  400%). Press OK. Use the dial pad to enter an enlargement or reduction ratio from 25% to 400%.

  • Page 231: Using The Options Key

    Making copies Using the Options key Make sure you are in Copy mode. Use the Options key to quickly set the following copy settings temporarily for the next copy. Press Menu selections Options Page Press a or b, then press OK Press a, b, d or c, then press OK Quality Auto*...

  • Page 232: Improving Copy Quality

    Chapter 7 Improving copy quality Sorting copies using the ADF You can choose from a range of quality You can sort multiple copies. Pages will be settings. The default setting is Auto. stacked in the order 1 2 3, 1 2 3, 1 2 3, and so ...

  • Page 233: Making N In 1 Copies

    Making copies Making N in 1 copies To change the default setting follow the steps below: (page layout) Press Menu, 3, 3. You can reduce the amount of paper used Copy when copying by using the N in 1 copy 3.Contrast feature.
  • Page 234 Chapter 7 Place the next page on the scanner If you are copying from the scanner glass. glass: Press OK. Insert your document face down in the Repeat steps g and h for each page of direction shown below: the layout. ...

  • Page 235: In 1 Id Copy

    Making copies 2 in 1 ID Copy Press Start. The machine scans the other side of the card and prints the page. You can copy both sides of your identification card onto one page, keeping the original card Note size. When 2 in 1 ID Copy is chosen, the Note machine sets the quality to Photo and the...

  • Page 236: Duplex Copying (1-Sided To 2-Sided) (Mfc-7460Dn And Mfc-7860Dw)

    Chapter 7 Duplex Copying Advanced Duplex Copy (short edge flip) (1-sided to 2-sided) (MFC-7460DN and  1 sided i 2 sided S MFC-7860DW) Portrait If you want to use the duplex copy feature, load your document in the ADF. Duplex Copy (long edge flip) ...

  • Page 237: A Routine Maintenance

    AC power outlet. WARNING Note DO NOT use cleaning materials that (For MFC-7360N and MFC-7460DN) To contain ammonia, alcohol, any type of prevent you from losing any important spray, or any type of flammable substance messages, see Transferring your faxes or...

  • Page 238: Cleaning The Scanner

    AC power outlet. Note (For MFC-7360N and MFC-7460DN) To prevent you from losing any important messages, see Transferring your faxes or Fax Journal report in Appendix B of the Basic User's Guide.

  • Page 239: Cleaning The Corona Wire

    Routine maintenance Cleaning the corona wire In the ADF unit, clean the white bar (1) and the glass strip (2) underneath it with a soft lint-free cloth moistened with If you have print quality problems, clean the water. corona wire as follows: Open the front cover and leave the machine turned on for 10 minutes to cool down.
  • Page 240 Slowly take out the drum unit and toner Clean the corona wire inside the drum cartridge assembly. unit by gently sliding the green tab from left to right and right to left several times. CAUTION We recommend that you place the drum unit and toner cartridge assembly on a clean, flat surface with a sheet of Note...

  • Page 241: Cleaning The Drum Unit

    Routine maintenance Cleaning the drum unit Using both hands, slide the manual feed paper guides to the width of the paper that you are going to use. If you have print quality problems, the drum may have foreign material, such as glue from a label stuck on the drum surface.
  • Page 242 • DO NOT put more than one sheet of paper WARNING in the manual feed slot at any one time, as it may cause a jam. HOT SURFACE • If the paper in the manual feed slot is other than A4 or Letter size, the machine will After you have just used the machine, some stop the Drum Cleaning process and eject internal parts of the machine will be...
  • Page 243 Routine maintenance Slowly take out the drum unit and toner Push down the green lock lever and take cartridge assembly. the toner cartridge out of the drum unit. CAUTION We recommend that you put the drum unit and toner cartridge assembly on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you IMPORTANT...
  • Page 244 Turn the drum unit gear by hand while looking at the surface of the OPC drum (1). • To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration. When you have found the mark on the drum that matches the print sample, wipe the surface of the OPC drum with a Put the print sample in front of the drum...

  • Page 245: Cleaning The Paper Pick-Up Rollers

    Turn off the machine’s power switch. Unplug the power cord from the AC power outlet. Note (MFC-7360N and MFC-7460DN) To prevent you from losing important messages, see Transferring your faxes or Fax Journal report in Appendix B of the Basic User's Guide.
  • Page 246 Pull the paper tray completely out of the Wipe the two pick-up rollers (1) inside of machine. the machine to remove dust. Tightly wring out a lint-free cloth soaked in lukewarm water, and then wipe the separator pad (1) of the paper tray with it to remove dust.

  • Page 247: Checking The Machine

    For MFC-7860DW, press Menu, 7, 2. • If you are returning your machine to Machine Info. Brother as part of the Exchange Service, 2.Page Counter pack only the machine. Keep all separate Press a or b to see Total, Fax/List, parts, including the drum unit, the toner Copy or Print.
  • Page 248 Put the protective material (1) in the Pack the AC cord and printed materials machine with the "REMOVE" text to the in the original carton as shown below: left, as shown in the illustration. FRONT Put the drum unit and toner cartridge assembly back into the machine.

  • Page 249: B Glossary

    Glossary This is a comprehensive list of features and terms that appear in Brother manuals. Availability of these features depends on the model you purchased. ADF (automatic document feeder) Broadcasting The document can be placed in the ADF The ability to send the same fax message and scanned one page at a time to more than one location.
  • Page 250 User’s Guides jack of your machine. with you. F/T Ring Time Journal Period The length of time that the Brother The pre-programmed time period machine pseudo/double-rings (when the between automatically printed Fax Receive Mode setting is Fax/Tel) to notify Journal Reports.
  • Page 251 Glossary Menu mode Remaining Jobs Programming mode for changing your You can check which programmed fax machine’s settings. jobs are waiting in the memory and cancel the jobs individually. OCR (optical character recognition) Remote Access Code ScanSoft™ PaperPort™ 12SE with OCR or Presto! PageManager software Your own four-digit code (–...
  • Page 252 Telephone Answer Code (Fax/Tel mode only) When the machine answers a voice call, it pseudo/double-rings. You can pick up at an extension telephone by pressing this code (#51). Tel Index List A listing of names and numbers stored in One Touch and Speed Dial memory, in numerical order.

  • Page 253: C Index

    Index Drum unit checking (remaining life) ...... 61 cleaning .......... 53 Broadcasting ..........16 Dual access ..........16 canceling ..........17 Duplex copy ..........50 setting up Groups for ......34 Enlarge/Reduce key ........ 43 Canceling broadcast in process ......17 fax jobs in memory ........18 fax storage ..........23 Fax codes jobs awaiting redial .......18...
  • Page 254 reports ..........42 Groups for broadcasting ......34 Quality copying ........... 45 Quick dial HELP ............42 access codes and credit card numbers 34 Help List ..........42 broadcasting ......... 16 Hook key ..........31 using Groups ........16 Group dial setting up Groups for broadcasting ... 34 Jacks convert to RJ11 jack triplex adapter ........32...
  • Page 255 Security restricting dialing ........13 Secure function lock administrator password ......8 Public user mode .........9 restricted users ........9 Setting lock ...........11 Setting up the password ......7 Sleep mode ..........3 Sort ............46 TAD (telephone answering device), external ............33 with two-line jack ........33 Telephone line converting wall outlets ......32 roll over lines .........32...
  • Page 256 Dollard-des-Ormeaux, QC, Canada H9B 3H6 Visit us on the World Wide Web http://www.brother.com/ These machines are approved for use in the country of purchase only. Local Brother companies or their dealers will only support machines purchased in their own countries.

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