Troubleshooting And Routine Maintenance; Troubleshooting; Error Messages - Brother MFC-6800 Owner's Manual

Troubleshooting and
20
20
Routine Maintenance

Troubleshooting

For technical and operational assistance, you must call the country where you
purchased the MFC. Calls must be made from within that country.

Error Messages

You may occasionally encounter a difficulty with your MFC or telephone line.
If this happens, your MFC often identifies the problem and displays an error
message. The list below explains the most common error messages. You can
correct most problems yourself. If you need additional help, call the Brother fax-
back system at
In USA:
ERROR MESSAGE
CHANGE DRUM
SOON
CHECK PAPER
CHECK PAPER
SIZE
COMM. ERROR
CONNECTION
FAIL
20 - 1
T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E
IMPORTANT
1-800-521-2846
CAUSE
The drum unit is near the
end of its life.
The MFC is out of paper or
paper is not properly
loaded in the multi-
purpose sheet feeder.
Your Paper Size setting
may not be set correctly
for the paper you are
using (see page 4-1).
A poor quality phone
line caused
communications error.
You tried to poll a fax
machine that is not in
Polled Waiting mode.
ACTION
Use the drum unit until
you have a print quality
problem, then replace the
drum unit with a new one.
Refill the paper or
remove the paper and
load it again and then
press Fax Start.
Change either paper in the
multi-purpose sheet
feeder or change paper
size setting, and then press
Fax Start.
Try the call again.
Verify the other party's
polling setup.