Printing Received Faxes; Receiving Faxes - Brother MFC-685CW User Manual

Printing (continued)
Difficulty
Machine does not print from Adobe
Illustrator.

Printing Received Faxes

Difficulty
Condensed print and white streaks
across the page or the top and
bottom of sentences are cut off.
Vertical black lines when receiving. The sender's scanner may be dirty. Ask the sender to make a copy to see if the
Received color fax prints only in
black and white.
Left and Right margins are cut off or
a single page is printed on two
pages.
Telephone Line or Connections
Difficulty
Dialing does not work. (No dial
tone)
The machine does not answer
when called.

Receiving Faxes

Difficulty
Cannot receive a fax.
134
Suggestions
Try to reduce the print resolution. (See Printing for Windows
®
Faxing for Macintosh in the Software User's Guide on the CD-ROM.)
Suggestions
You probably had a bad connection, with static or interference on the telephone
line. Ask the other party to send the fax again.
problem is with the sending machine. Try receiving from another fax machine.
Replace the color ink cartridges that are empty or nearly empty, and then ask the
other person to send the color fax again. (See Replacing the ink cartridges
on page 146.) Check that Advanced Fax Operation is set to off. (See Turning off
Advanced Fax Operations on page 79.)
Turn on Auto Reduction. (See Printing a reduced incoming fax on page 46.)
Suggestions
Check that the machine is plugged in and that the On/Off key is on.
Check all line cord connections.
(Canada only) Change Tone/Pulse setting. (See the Quick Setup Guide.)
Send a fax manually and wait to hear the fax receiving tones before you press
Black Start or Color Start. (See Sending a fax manually on page 40.)
Make sure the machine is in the correct receiving mode for your setup. (See
Choosing the Receive Mode on page 42.) Check for a dial tone. If possible, call
your machine to hear it answer. If there is still no answer, check the telephone line
cord connection. If there is no ringing when you call your machine, ask your
telephone company to check the line.
Suggestions
Check all line cord connections.
Make sure the machine is in the correct receiving mode for your setup. (See
Receive mode settings on page 44.)
If you often have interference on the telephone line, try changing the menu setting
of Compatibility to Basic. (See Telephone line interference on page 146.)
®
or Printing and