Error Messages - Brother MFC-685CW User Manual

Error messages

As with any sophisticated office product, errors may occur. If this happens, your machine identifies
the error and shows an error message. The most common error messages are shown below.
You can correct most errors by yourself. If you need more help, the Brother Solutions Center offers
the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com.
Error Message
Comm.Error
Connection Fail
Cover is Open.
Data Remaining
Disconnected
Document Jam
DR Mode in Use
High Temperature
Hub is Unusable.
Image Too Long.
138
Cause
Poor telephone line quality
caused a communication error.
You tried to poll a fax machine
that is not in Polled Waiting mode.
The scanner cover is not closed
completely.
The ink cartridge cover is not
completely closed.
Print data is left in the machine's
memory.
Print data is left in the machine's
memory. The USB cable was
unplugged while the computer
was sending the data to the
machine.
The other person or other
person's fax machine stopped the
call.
The document was not inserted or
fed properly, or the document
scanned from the ADF was too
long.
The machine is set to Distinctive
Ring mode. You cannot change
the Receive Mode from Manual to
another mode.
The print head is too warm.
A Hub or USB Flash memory
drive with Hub has been
connected to the USB direct
interface.
The proportions of your photo are
irregular so effects could not be
added.
Action
Send the fax again or connect the machine
to another telephone line. If the problem
continues, call the telephone company and
ask them to check your telephone line.
Check the other fax machine's polling
setup.
Lift the scanner cover and then close it
again.
Firmly close the ink cartridge cover until it
clicks.
Re-start printing from your computer.
Press Stop/Exit. The machine will cancel
the job and clear it from the memory. Try to
print again.
Try to send or receive again.
See Using ADF on page 10.
See Document jam on page 143.
Set Distinctive Ring to off. (See Turning off
Distinctive Ring on page 52.)
Allow the machine to cool down.
A Hub or USB Flash memory drive with
Hub are not supported. Unplug the device
from the USB direct interface.
Choose a regularly proportioned image.
B