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Triton 8100 User & Installation Manual

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A
UTOMATED
USER / INSTALLATION MANUAL
TDN 07100-00055 12/2005
C
H
ORPORATE
EADQUARTERS
522 E. Railroad Street
Long Beach, MS 39560
Phone: (228) 868-1317
Fax: (228) 868-0437
© 2005 Delaware Capital Formation, Inc. All Rights Reserved. TRITON, TRITON
WHERE MONEY COMES FROM, TRITON WAVES, DOVER and DOVER logo are
registered trademarks of Delaware Capital Formation, Inc., a wholly-owned subsidiary of
Dover Corporation.
MODEL 8100
T
ELLER
VERSION 1.0
:
RMA (R
ETURN
R
A
ETURN
DDRESS
21405 Avenue ìBî
Long Beach, MS 39560
COPYRIGHT NOTICE
M
ACHINE
M
A
)
ATERIAL
UTHORIZATION
:

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  • Page 1 Phone: (228) 868-1317 Fax: (228) 868-0437 COPYRIGHT NOTICE © 2005 Delaware Capital Formation, Inc. All Rights Reserved. TRITON, TRITON WHERE MONEY COMES FROM, TRITON WAVES, DOVER and DOVER logo are registered trademarks of Delaware Capital Formation, Inc., a wholly-owned subsidiary of...
  • Page 2 USOC/ FIC Codes: When ordering service from the telephone company for the Model 8100 ATM, the following information should be supplied: Universal Service Order Code (USOC): RJ-11C The Facility Interface Code (FIC): 02LS2...
  • Page 3 AC power sources. This has been identified as a major nationwide problem. A commercially available, power surge suppressor, is recommended for use with the Model 8100 to minimize damage in the event of an electrical surge. IC C...
  • Page 4 8100 U ODEL NSTALLATION ANUAL Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equip- ment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.
  • Page 5 8100 U ODEL NSTALLATION ANUAL Les rÈparations de matÈriel homologuÈ doivent Ítre coordonnÈes par un reprÈsentant dÈsignÈ par le fournisseur. Líentreprise de tÈlÈcommunications peut demander ‡ Iíutilisateur de dÈbrancher un appareil ‡ la suite de rÈparations ou de modifications effectuÈes par líutilisateur ou ‡ cause de mauvais fonctionnement.
  • Page 6 8100 U ODEL NSTALLATION ANUAL This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
  • Page 7 However, Triton Systems of Delaware, Inc. assumes no respon- sibility for any inaccuracies, errors, or omissions that may be contained in this document. In no event will Triton Systems of Delaware, Inc. be liable for direct, indirect, special, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.
  • Page 8 8100 U ODEL NSTALLATION ANUAL ARRANTY TATEMENT Manufacturer warrants that the products delivered to a distributor will perform in accordance with the Manufacturerís published specifications for thirteen months from date of shipment in Long Beach, MS. Manufacturerís warranty shall not apply to any damage resulting from abuse, negligence, accident, or to any loss or damage to the products while in transit.
  • Page 9 8100 U ODEL NSTALLATION ANUAL the defense of any such action and all negotiations for its settlement or compro- mise. In the event that a final injunction shall be obtained against the Distributorís use of the goods or any of their parts by reason of infringement of a patent or other intellectual property right or if in Manufacturerís opinion the goods are likely to...
  • Page 10 13 months from the shipping date. If a component fails due to defects in materials and/or workmanship within the warranty period, Triton will furnish a new or refurbished component, at its discretion. Triton shall not be responsible for labor or other costs associated with installing the components and the failed component shall be returned to Triton at the purchaserís expense.
  • Page 11 ï caused by any other abuse, misuse, mishandling, or misapplication. Under no circumstances shall Triton or its suppliers be liable for any special, incidental, or consequential damages based upon breach of warranty, breach of contract, negligence, strict liability, or any other legal theory. Such damages...
  • Page 12 If the equipment receives structural damage and is in an un-installable condi- tion, Triton will work with you to arrange for a replacement unit to be shipped as soon as possible. The purchaser will be billed for the replacement unit. Tritonís repair technicians will repair the damaged unit after it is returned to our facilities.
  • Page 13 Triton asks you to be patient if you must leave voice mail and assures you that your call is important to us and that we will respond promptly.
  • Page 14 All questions pertaining to the settlement of accounts, transaction inquiries, and fund status must be directed to the processor. Triton does not have access to the information needed to answer questions relating to specific transactions. ONTACT NFORMATION Triton Systems of Delaware, Inc.

  • Page 15: Table Of Contents

    8100 U ODEL NSTALLATION ANUAL Contents 1 - I ............1 ECTION NTRODUCTION í ................2 S IN ANUAL ..................3 EATURE IGHLIGHTS ..................4-5 TANDARD EATURES 2 - B ........... 7 ECTION ASIC PERATION ....................8 NTRODUCTION ................. 9...
  • Page 16 8100 U ODEL NSTALLATION ANUAL Contents ................... 49 ONFIGURE ERMINAL TCP/IP C ................49 ONFIGURATION ..................50-51 ETWORK ETTINGS TCP/IP ....................52 TCP/IP C ............ 53 RITON ONNECT ONFIGURATION .................... 54 UMBERS ..................55 LARM UMBERS IP A ............56...
  • Page 17 8100 U ODEL NSTALLATION ANUAL Contents 6 - TDM E ....83 ECTION RROR ODES LICK OUNTS TDM E .................... 84-85 RROR ODES TDM H ..............86 ARDWARE TATUS ODES TDM C ..................87-93 LICK OUNTERS A - I ........A-1...
  • Page 18 9100 U ODEL NSTALLATION ANUAL NTENTIONALLY LANK xviii...

  • Page 19: Section 1 Introduction

    ECTION NTRODUCTION...

  • Page 20: Hats In His Anual

    ANUAL This User / Installation manual describes the operating features of the Model 8100 series ATM and shows how to perform the procedures that would typi- cally be performed by the owner or operator personnel. It also includes installa- tion procedures for the terminal.

  • Page 21: Feature Highlights

    NTRODUCTION EATURE IGHLIGHTS Important features of the 8100 series ATM are highlighted in the following list: ! Modular architecture eases troubleshooting and servicing. ! Supports dial-up, wireless, and Ethernet (TCP/IP) communications. ! Single cassette design using a TDM-50 (new) dispensing mechanism.

  • Page 22: Standard Features

    ! AD Screens. An Ad screen is a promotional or advertising graphic that is displayed on the LCD screen during idle periods. Ad screens are downloaded to the terminal by a remote Triton Connectô computer. Text- only (non-graphic) Ad screens can also be displayed.
  • Page 23 ! Coupons. Coupons are printed by the receipt printer and prizes awarded to customers based on random and/or withdrawal amount-based transactions. Coupon text can be entered locally or downloaded using Triton Connect software. ! Status Monitoring. The ATM can periodically transfer status information to the host processor.
  • Page 24 8100 U ODEL NSTALLATION ANUAL NTENTIONALLY LANK...

  • Page 25: Section 2 Basic Operation

    ECTION ASIC PERATION...

  • Page 26: Ntroduction

    8100 U ODEL NSTALLATION ANUAL NTRODUCTION This section describes the basic operation of the terminal. The following topics are covered: . Describes the layout of the terminalís control panel. ONTROL ANEL AYOUT . Describes the use of the alphanumeric keypads.

  • Page 27: Control Panel Layout

    ASIC PERATION ONTROL ANEL AYOUT The user interface of the terminal consists of the LCD screen, receipt chute, card reader, speaker, headphone jack (visually impaired), and 24 keys on three key- pads. The Function keys are arranged in two four-key groups, one group on either side of the LCD display.

  • Page 28: Function Keypads

    8100 U ODEL NSTALLATION ANUAL UNCTION EYPADS The primary menu navigation keys, called Function keys, are arranged in two four-key groups, one group on either side of the LCD screen. A Function key is only active when a function or menu option name is displayed (if the display is ìgrayed outî, that option is not available).
  • Page 29 ASIC PERATION Each of the numbered keys (<0> through <9>) has six characters available. See Table 2-1, Keypad characters. On most of these keys (<2> through <9>), the first three of the available characters are alphabetic, and are printed on the keycap above the number character.

  • Page 30: Enu Ased Peration

    8100 U ODEL NSTALLATION ANUAL ASED PERATION The terminal operates as a menu driven system. Messages and menu options presented on the LCD display screen guide the userís actions. The desired menu option is selected by pressing one of the keys located to the left and right of the display.

  • Page 31: Ustomer Ransactions

    ASIC PERATION USTOMER RANSACTIONS A customer begins a transaction by selecting a service from the Customer screen options. ( PaySpotô, CashWorksô, Western UnionÆ or ATM- Get Cash Now) They insert their ATM card into the card reader of the terminal. The card must be inserted so that the magnetic stripe can be scanned by the card readerís sensor.
  • Page 32 8100 U ODEL NSTALLATION ANUAL The ATM sends the customer transaction request to a processor. A processor is a financial intermediary, such as an Independent Sales Organization (ISO), bank, or other financial institution that provides transaction-processing services for ATMs. The ATM must be set up with a particular processor before customer transactions can take place.

  • Page 33: Voice -Enabled Transactions

    ASIC PERATION OICE NABLED RANSACTIONS The terminal provides voice feedback via an integrated output jack, enabling sight-impaired users to plug in a set of headphones and receive spoken instruc- tions to assist them in using the ATM (Figure 2-4). A raised symbol helps a user locate the headphone jack. The ATM will automati- cally detect when a headphone has been plugged into the jack, and will immedi- ately switch into voice mode.
  • Page 34 8100 U ODEL NSTALLATION ANUAL NTENTIONALLY LANK...

  • Page 35: Section 3 - Management Functions

    ECTION ANAGEMENT UNCTIONS...

  • Page 36: Ntroduction

    8100 U ODEL NSTALLATION ANUAL NTRODUCTION This section describes the Management Functions available with the ëM í ASTER password for accessing the ATM. When the Customer Welcome screen is dis- played, you can access the Management Functions menu by following the procedure described next.

  • Page 37: New / Modified Management Functions

    TCP/IP configuration setup is now included with the modem setup. " ô - Moved under ìATM Monitoringî. TCP/IP configu- RITON ONNECT ration setup also included for Triton Connect. The communication type (dial-up or TCP/IP) is automatically detected. " - Processor specific information is now config- ONFIGURE ROCESSORS ured under this option.

  • Page 38: Main Menu

    8100 U ODEL NSTALLATION ANUAL CCESS NSTRUCTIONS Access Management Functions by entering your password. The screen will be dis- played. ESCRIPTION The Main Menu screen allows the service provider/terminal operator to access the following Management functions: Configure Terminal. Used to configure operating parameters for the ATM terminal.

  • Page 39: Configure Terminal

    ATMs LCD display Printer Settings. Provides access to printer receipt length, low paper acknowledgment, and graphics. ATM Monitoring. Allows Triton Connectô setup and enabling, heart- beat messaging, and alarm thresholds. Password Maintenance. Allows access to menus for viewing and chang- ing the Master and Administrative passwords.
  • Page 40 Adjust Contrast. Adjusts the contrast of the display. *Note: This func- tion not available in Model 8100/9100 ATMs. Local Zip Code. Allows entry of the zip code where terminal is located. More. Two (2) more additional options; Speech and View/Modify.

  • Page 41: Cassette Setup

    ANAGEMENT UNCTIONS ASSETTE ETUP CCESS NSTRUCTIONS From the M screen, se- lect C ONFIGURE ERMINAL From the C ONFIGURE ERMINAL screen, select C ASSETTE ETUP ESCRIPTION The following options will be available from screen: ASSETTE ETUP Relearn Bill Thickness. Enables you to force the dispenser to enter the learning mode.

  • Page 42: Cassette Parameters

    8100 U ODEL NSTALLATION ANUAL ASSETTE ARAMETERS CCESS NSTRUCTIONS From the C ONFIGURE ERMINAL screen, select C ASSETTE ETUP From the C ASSETTE ETUP screen, select C ASSETTE ARAM ETERS Select C ìAî, ìBî, ASSETTE ìCî (cassette ìDî will be grayed out).

  • Page 43: Configure Processors

    Communication Type. Allows user to toggle between the com- munication type the terminal is using (Dial-up, TCP/IP). Note: Model 8100 detects the commu- nication type installed and will not allow user to change (toggle). Communication Numbers. Al-...
  • Page 44 8100 U ODEL NSTALLATION ANUAL ONFIGURE ROCESSORS The remaining options are toggled to either Enable or Disable that particular function. Send Terminal Totals. When this option is Enabled, the ter- minal will send accumulated to- tals information to the proces- sor during the close operation.
  • Page 45 ANAGEMENT UNCTIONS ONFIGURE ROCESSORS Communications Header. This optional feature is only appli- cable to certain processors. When required, it must be En- abled and have the correct data in the header data field. The Communication Header consists of alphanumeric characters. **Warning** Enabling the COMMUNICATION HEADER when using a processor that doesnít use this feature will prevent any type of transaction from complet-...

  • Page 46: Key Management

    8100 U ODEL NSTALLATION ANUAL ANAGEMENT CCESS NSTRUCTIONS From the M screen, se- lect C ONFIGURE ROCESSORS From the C ONFIGURE ROCESSORS screen, select option (2) for K ANAGEMENT ESCRIPTION The K function provides access to the ATMs functions that...
  • Page 47 ANAGEMENT UNCTIONS Password Required - When ìEn- ter Master Keysî is selected, you will be prompted to enter two (2) passwords. If this is an initial setup, the default password is six (6) ze- ros (000000) for each. You will then be prompted to change pass- words.
  • Page 48 8100 U ODEL NSTALLATION ANUAL Enter Master Keys - This screen allows selection to enter the Mas- ter keys. You MUST enter PIN Master keys. DO NOT enter keys in the MAC Master keys unless processor directs. You MUST en- ter two (2) sets of keys (32 alpha/ numerical).

  • Page 49: Configure Services

    ANAGEMENT UNCTIONS ONFIGURE ERVICES CCESS NSTRUCTIONS From the M screen, se- lect C ONFIGURE ERVICES ESCRIPTION The following options will be available from the Configure Services screen: *Note* Any service-specific functions (PaySpot, CashWorks, Western Union) must have a processor se- lected for their specific service, if used.

  • Page 50: Std Atm Configuration

    8100 U ODEL NSTALLATION ANUAL ATM C ONFIGURATION CCESS NSTRUCTIONS From the M screen, se- lect C ONFIGURE ERVICES From the C ONFIGURE ERVICES screen, select S . ATM C FIGURATION ESCRIPTION The following options will be avail- able from the S...

  • Page 51: Pay Spot Configuration

    ANAGEMENT UNCTIONS ONFIGURATION CCESS NSTRUCTIONS From the M screen, se- lect C ONFIGURE ERVICES From the C ONFIGURE SERVICES screen, select P FIGURATION ESCRIPTION The following options will be available from the P ONFIGURATION screen: PaySpot On/Off. This function enables or disables PaySpot as an option to customers.

  • Page 52: Cash Works Configuration

    8100 U ODEL NSTALLATION ANUAL ORKS ONFIGURATION CCESS NSTRUCTIONS From the M screen, se- lect C ONFIGURE ERVICES From the C ONFIGURE ERVICES screen, select C ORKS FIGURATION ESCRIPTION The following options will be available from the C ORKS ONFIGURATION screen: CashWorks On/Off.

  • Page 53: Western Union Configuration

    ANAGEMENT UNCTIONS ESTERN NION ONFIGURATION CCESS NSTRUCTIONS From the M screen, se- lect C ONFIGURE ERVICES From the C ONFIGURE ERVICES screen, select W ESTERN NION ONFIGURATION ESCRIPTION The following options will be available from the W ESTERN NION ONFIGURA TION Western Union On/Off.
  • Page 54 8100 U ODEL NSTALLATION ANUAL ESTERN NION ONFIGURATION Select Processor. This function provides selection of the speci- fied host processor for Western Union transactions. When a pro- cessor is selected, it automati- cally ìmovesî the selection to the USING PROCESSOR line.

  • Page 55: Cassette Service

    ANAGEMENT UNCTIONS ASSETTE ERVICE CCESS NSTRUCTIONS From the M screen, se- lect C ASSETTE ERVICE ESCRIPTION The C function al- ASSETTE ERVICE lows the operator to put the selected cassette(s) ìIn Serviceî or ìOut of Serviceî. This function can also be used to clear Error Code 156, Cas- sette Out of Service.

  • Page 56: Diagnostics

    Format Graphic Memory. This function erases the memory used to store AD graphics. AD graphics can then be downloaded from a local terminal or through Triton Connect. Test Receipt Printer. This function tests the operation of the receipt printer and prints out configuration parameters, processor setup, etc, that may be used to verify terminal setup.
  • Page 57 ANAGEMENT UNCTIONS IAGNOSTICS CCESS NSTRUCTIONS From the M screen, se- lect D IAGNOSTICS From the D screen, IAGNOSTICS select M IAGNOSTICS ESCRIPTION The M menu allows IAGNOSTICS the terminal operator to perform the fol- lowing functions: Inject New Cassette ID. This function enables the user to change the identification code of a cassette.
  • Page 58 8100 U ODEL NSTALLATION ANUAL IAGNOSTICS CCESS NSTRUCTIONS From the M screen, se- lect D IAGNOSTICS From the D screen, IAGNOSTICS select M , then IAGNOSTICS select M again. IAGNOSTICS ESCRIPTION The M menu IAGNOSTICS allows the terminal operator to perform...

  • Page 59: Close

    ANAGEMENT UNCTIONS LOSE CCESS NSTRUCTIONS From the M screen, se- lect C LOSE ESCRIPTION The following options will be available from the C screen: LOSE Schedule Close. This function allows you to turn O schedule close feature. It also provides access to specify the time of day when a D LOSE process is initiated.

  • Page 60: Cassette Close

    8100 U ODEL NSTALLATION ANUAL ASSETTE LOSE CCESS NSTRUCTIONS From the M screen, select C LOSE From the C screen, select LOSE ASSETTE LOSE ESCRIPTION The following options will be available from the C screen: ASSETTE LOSE Select Cassette. This option allows the operator to select cassette-specific close operations.

  • Page 61: Journal

    The Electronic Journals buffer can store up to 2045 entries. You may retrieve the last 2045 entries using the Print Last X command. The TDM dispenser mechanisms in the Model 8100/9100 have an imbedded memory chip that holds the journal entries.
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  • Page 63: Tcp/Ip (Ethernet ) Configuration

    ANAGEMENT UNCTIONS TCP/IP (E THERNET ONFIGURATION...

  • Page 64: Introduction

    NTRODUCTION (TCP/IP E THERNET This section will discuss the TCP/IP Ethernet-specific Management Functions. The Ethernet hardware should be previously installed. In the 8100/9100 models, only one communication type is allowed for all hosts. TCP/IP A DDRESSES The Ethernet-equipped ATM communicates using Transmission Control Protocol (TCP) and Internet Protocol (IP), allowing it to send and receive information in the form of small packets of digital data.

  • Page 65: Configure Processor

    You can select either Dialup, Wireless, or TCP/IP. The External Ethernet option must be installed to select. Note: (Model 8100/9100 ATMs) This function detects communication type installed and WILL NOT allow user to change (toggle).

  • Page 66: Communication Numbers

    8100 U ODEL NSTALLATION ANUAL OMMUNICATION UMBERS CCESS NSTRUCTIONS From the M screen, se- lect C ONFIGURE ROCESSORS From the C ONFIGURE ROCES screen, select option (1), SORS (2), (3), or (4). From the C ONFIGURATION menu screen, select option (4).

  • Page 67: Configure Terminal

    ANAGEMENT UNCTIONS ONFIGURE ERMINAL TCP/IP C ONFIGURATION CCESS NSTRUCTIONS From the M screen, se- lect C ONFIGURE ERMINAL From the C ONFIGURE ERMINAL screen, select M From the M screen, select OMMUNICATION From the C OMMUNICATION screen, select TCP/IP C ONFIGU RATION ESCRIPTION...

  • Page 68: Network Settings

    8100 U ODEL NSTALLATION ANUAL ETWORK ETTINGS Description: The N parameters are ETWORK ETTINGS provided by your host Network Administrator. The T ERMINAL , and G DDRESS UBNET ATEWAY consist of a sequence of four DDRESS groups of numbers. Each group can be...
  • Page 69 ANAGEMENT UNCTIONS ETWORK ETTINGS The C and MAC A ERSION DDRESS are reference parameters ONLY - no configuring is done. The Chip Version is the software version running on the ATM and the MAC Address is hard- coded from the Ethernet device. The TCP/IP T is defaulted to IMEOUT...

  • Page 70: Test Tcp/Ip

    8100 U ODEL NSTALLATION ANUAL TCP/IP ESCRIPTION This option allows testing of the TCP/ IP device. When selected, the Ethernet PCB assembly initializes and resets the configuration hardware imbedded in the device. If test is successful, a ìTested OKî will be displayed.

  • Page 71: Triton Connect Tcp/Ip Configuration

    RITON ONNECT From the T RITON ONNECT screen, select TCP/IP C ONFIGU RATION ** Important ** If using, turn Triton Connect <ON> after entering the Configuration parameters. ESCRIPTION The T function allows RITON ONNECT the terminal operator to set up...

  • Page 72: Host Numbers

    8100 U ODEL NSTALLATION ANUAL RITON ONNECT UMBERS ESCRIPTION The H are provided by UMBERS your Processor/Host Network administrator. If you are using TCP/IP as your communication type, you will need to enter H TCP/IP A DDRESSES The first part of the address consists of a sequence of four groups of numbers.

  • Page 73: Alarm Numbers

    ANAGEMENT UNCTIONS RITON ONNECT LARM UMBERS ESCRIPTION The A are provided by LARM UMBERS your Processor/Host Network Administrator. If you are using TCP/ IP as your communication type, you will need to enter A TCP/IP LARM . The first part of the address DDRESSES consists of a sequence of four groups of numbers.

  • Page 74: Terminal Ip Address / Listening Port

    8100 U ODEL NSTALLATION ANUAL RITON ONNECT TCP/IP C ONFIGURATION ESCRIPTION The T IP and L ERMINAL ISTENING are provided by your Host DDRESSES Network Administrator. The Terminal Address consists of a sequence of four groups of numbers. Each group can be...

  • Page 75: Cdma (Wireless ) Configuration

    ANAGEMENT UNCTIONS CDMA (W IRELESS ONFIGURATION...

  • Page 76: Introduction

    NTRODUCTION IRELESS This section will discuss the CDMA (Wireless) configurations. The CDMA modem hardware should be installed. In the 8100/9100 models, only one communication type is allowed for all hosts. HANGES There is functionality in the terminal software that makes reference to TCP/IP but is actually dealing with the Ethernet ìhardwareî...

  • Page 77: Configure Processor

    You can select either Dialup, TCP/IP, or W . The External IRELESS Ethernet option must be installed to select. Note: (Model 8100/9100 ATMs) This function detects communication type installed and WILL NOT allow user to change (toggle).

  • Page 78: Communication Numbers

    8100 U ODEL NSTALLATION ANUAL OMMUNICATION UMBERS CCESS NSTRUCTIONS From the M screen, se- lect C ONFIGURE ROCESSORS From the C ONFIGURE ROCESSORS screen, select option (1), (2), (3), or (4). From the C ONFIGURATION menu screen, select option (4),...

  • Page 79: Onfigure Erminal

    ANAGEMENT UNCTIONS ONFIGURE ERMINAL IRELESS ONFIGURATION CCESS NSTRUCTIONS From the M screen, se- lect C ONFIGURE ERMINAL From the C ONFIGURE ERMINAL screen, select M From the M screen, select OMMUNICATION From the C OMMUNICATION screen, select TCP/IP C ONFIGU RATION ESCRIPTION The TCP/IP C...

  • Page 80: Network Settings

    8100 U ODEL NSTALLATION ANUAL ETWORK ETTINGS ESCRIPTION The T IP A identifies ERMINAL DDRESS the ATM as the source of the data packet, and is used by the host server return acknowledgements, transaction approvals, or other data to the ATM.

  • Page 81: Triton Connect Wireless Configuration

    ATM M ONITOR From the ATM M ONITORING screen, select T RITON ONNECT *Important* If using, turn Triton Connect <ON> after entering the Configuration parameters. ESCRIPTION The T function allows RITON ONNECT the terminal operator to set up...

  • Page 82: Host Numbers

    Triton Connect Administrator. If you are using TCP/ IP as your communication type, you will need to enter the Triton Connect Host TCP/IP Addresses and Listening Port information. The first part of the Note: Comms Type Option...

  • Page 83: Alarm Numbers

    The T RITON ONNECT LARM UMBERS are provided by the Triton Connect Administrator. If you are using TCP/ IP as your communication type, you will need to enter Alarm TCP/IP Addresses. The first part of the address consists of a sequence of four groups of numbers.

  • Page 84: Terminal Ip Address / Listening Port

    8100 U ODEL NSTALLATION ANUAL RITON ONNECT TCP/IP C ONFIGURATION ESCRIPTION The L parameters are ISTENING provided by your host network administrator. The T IP A identifies ERMINAL DDRESS the ATM as the source of the data packet, and is used by the host server...

  • Page 85: Wireless Diagnostics

    ANAGEMENT UNCTIONS IRELESS IAGNOSTICS CCESS NSTRUCTIONS From the M screen, se- lect D IAGNOSTICS From the D screen, IAGNOSTICS select More Diagnostics. From M screen, IAGNOSTICS select C OMMUNICATION From the C OMMUNICATION screen, select W IRELESS NOSTICS ESCRIPTION The W function IRELESS IAGNOSTICS...
  • Page 86 8100 U ODEL NSTALLATION ANUAL IRELESS IAGNOSTICS ODEM TATUS ESCRIPTION The M option displays a ODEM TATUS report that shows the parameters loaded in the wireless modem module (IP address, serial number, program, eprom). It also displays the network services applicable to your wireless application.
  • Page 87 ANAGEMENT UNCTIONS IP: Indicates whether the module is setup for Mobile IP only = 2 or OBILE Mobile IP Preferred = 1. When the module connects to the Verizon network, Verizon assigns it an IP address. These modules have been configured for static IP addresses which dictate that a specific IP address be downloaded to the module.

  • Page 88: Signal Strength / Reactivate Modem

    8100 U ODEL NSTALLATION ANUAL IRELESS IAGNOSTICS IGNAL TRENGTH EACTIVATE ODEM ESCRIPTION The S option enables IGNAL TRENGTH viewing the strength of the signal being received by the modem antenna. The function uses a measurement range of 1 to 31 dBm. Higher the number, greater the signal strength.

  • Page 89: Ection Assette Lose Ash Eplenishment

    ECTION ASSETTE LOSE EPLENISHMENT...

  • Page 90: Introduction

    Information concerning note handling and quality issues are explained initially. ISPENSING ECHANISM The Model 8100 ATM uses a TDM-50 dispensing mechanism. The recommended capacity is 400 notes. Currency capacity depends on the note quality and thick- ness. The dispensing mechanism delivers the appropriate number of notes from the note cassette to fulfill the customerís withdrawal request.

  • Page 91: Preparing Notes

    URRENCY ANDLING EFECTS ï Adhesive or ìstickyî substances on the surface of the paper. ï Tears extending more than 1/2î from the edge of the currency. ï Tears, holes, or missing sections in the body of the currency. ï Tape on the surface of the currency used for repairing, patching or any other purpose.

  • Page 92: Assette Lose

    8100 U ODEL NSTALLATION ANUAL ASSETTE LOSE This function is used to complete the balancing of the specified cassette. It prints a report summarizing all activity on the selected cassette since the last Cassette Close and clears the totals. It also resets the number of bills in the cassette to zero (0).

  • Page 93: Eplenishing Assette (Tdm-50)

    URRENCY ANDLING (TDM-50) EPLENISH ASSETTE Unlock and open the security cabinet door. Extend the dispenser mounting tray fully as shown below. Reject bin Cassette Remove all notes from the reject bin. Note: Bills in the reject bin have not been dispensed and are considered to be part of the currency remaining at the time of the Cassette Close.
  • Page 94 8100 U ODEL NSTALLATION ANUAL Count the number of bills that remain in the cassette, if any. Next, count the number of bills that are being added into the cassette. Add the number of bills being placed into the cassette to the number that remained.

  • Page 95: Section 5 - General Maintenance

    ECTION ENERAL AINTENANCE...

  • Page 96: Introduction

    EADER LEANING *Important* Only qualified service personnel are authorized to repair or service the terminal. Should a malfunction occur, DO NOT at- tempt to service the unit yourself! Contact your Triton certified service provider! EPLENISHING THE ECEIPT APER NOTE: This operation must be completed with the AC power applied to the ATM.
  • Page 97 ENERAL AINTENANCE Figure 6-1. Printer assembly. Pull out on the locking pin located in Figure 6-2. Rotate the printer/cutter assembly to the service position (Figure 6-3). Figure 6-3. Printer/cutter in Figure 6-2. Locking pin. Service position. Rotate the green knob located on the left side of the printer/cutter assembly clockwise to the ìopenî...
  • Page 98 Note: Make sure the glue tab is completely removed from the end of the paper roll. Notice The APS printer assembly installed in Model 8100 ATMs requires 58 mm-wide thermal paper. Using 60 mm-wide paper (available in other 8-bit units) may cause printer jams or skewed tracking! Insert the spool into the new paper roll.

  • Page 99: Cleaning The Enclosure

    ENERAL AINTENANCE LEANING THE NCLOSURE The ATM front panel is highly durable, resisting scratches and finger smudges. However, occasional cleaning of the front panel and the plastic enclosure may be desirable. A soft dry or slightly damp cloth may be used for cleaning. For best results, use a weak solution of a mild detergent and water.
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  • Page 101: Ection

    ECTION TDM E RROR ODES LICK OUNTS...

  • Page 102: Tdm Error

    8100 U ODEL NSTALLATION ANUAL TDM E RROR ODES Error Description Code Good operation Reject rate exceeded Suspect exit accountancy Operation timeout Cassettes shuffled Unexpected note in extension (Billfish) Billfish cable error Trailing edge timeout at billfish exit Billfish exit timeout...

  • Page 103: Tdm Error Codes

    ENERAL AINTENANCE TDM E RROR ODES Error Description Code Note cassette not present Unexpected note at exit Hardware error (see Hardware Status Codes) Diverter moved to exit position during reject / purge Initial status check failed Diverter moved to reject position during dispense Jam in Billfish...
  • Page 104 8100 U ODEL NSTALLATION ANUAL ARDWARE TATUS ODES Status Description Code 0 x 41 Double detect (0) not connected 0 x 42 Width sensor (0) not connected (Tx) 0 x 43 Width sensor (0) not connected (Rx) Double detect (1) not connected...
  • Page 105 ENERAL AINTENANCE LICK OUNTERS Click Description Count Non maskable interrupt - Terminal power shutdowns Stack overflow Stack underflow Trap illbus Trap illina Trap illopa Class B trap Trap prtflt Trap undopc Trap unknown trap CTS timeout Tx Ack error Tx Nak error Tx EOT error Tx response error - Main board LRC error...
  • Page 106 8100 U ODEL NSTALLATION ANUAL LICK OUNTERS Click Description Count Width sensors thickness reading Undefined Pick motor timeout - Cassette ìAî Pick motor overcurrent - Cassette ìAî Thickness sensor unstable - Cassette ìAî Skew timeout - Cassette ìAî Thickness sensor timeout - Cassette ìAî...
  • Page 107 ENERAL AINTENANCE LICK OUNTERS Click Description Count Note too thin Solenoid overcurrent Timeout waiting for diverter - Diverter fault Trailing edge timeout at width sensor - Cassette ìAî Watch dog reset UART loop back failed CRC flash check failed CRC NVRAM check failed Note not linear at trailing edge Trailing edge timeout at thickness sensor Oscillator WD...
  • Page 108 8100 U ODEL NSTALLATION ANUAL LICK OUNTERS Click Count Description A2D Ch.3 A2D Ch.2 Double detect voltage A A2D Ch.1 Not used A2D Ch.0 Billfish feedback Logic sensors diverter/dispenser position A2D Ch.11 B Low currency B A2D Ch.8 B Width sensor 2 voltage B A2D Ch.7 B Width sensor 1 voltage B...
  • Page 109 ENERAL AINTENANCE LICK OUNTERS Click Count Description Excessive skew on trailing edge 1 Excessive skew on trailing edge 2 Excessive skew on trailing edge 3 Note too wide 1 Note too wide 2 Note too wide 3 Note too narrow 1 Note too narrow 2 Note too narrow 3 Note too thick 1 - Cassette ìBî...
  • Page 110 8100 U ODEL NSTALLATION ANUAL LICK OUNTERS Click Count Description Thickness sensor timeout 2 Thickness sensor timeout 3 Width sensor blocked on start of dispense or learn 1 Width sensor blocked on start of dispense or learn 2 Width sensor blocked on start of dispense or learn 3...

  • Page 111: Ounters

    ENERAL AINTENANCE LICK OUNTERS Click Count Description Learn error FIFO error Timeout waiting for notes to divert Unable to open process...
  • Page 112 8100 U ODEL NSTALLATION ANUAL NTENTIONALLY LANK...
  • Page 113 PPENDIX NSTALLATION ROCEDURES...
  • Page 114 PPENDIX This appendix gives step-by-step procedures for completing the physical instal- lation of a Model 8100 ATM. The appendix is divided into the following sections: ! Introduction. Summarizes the basic steps that must be completed to physically install a Model 8100 ATM.

  • Page 115: Atm Installation For Ccessibility

    NSTALLATION ROCEDURES ATM I NSTALLATION FOR CCESSIBILITY...
  • Page 116 8100 U ODEL NSTALLATION ANUAL ATM Installation for 4.34 Automated Teller Machines. Accessibility 4.34.1 General. This document supercedes all Each automated teller machine required other information provided by Tri- to be accessible by 4.1.3 (Accessible ton for ATM installation for ac- Buildings: New Construction) shall be cessibility.
  • Page 117 NSTALLATION ROCEDURES (b) Reach Depth More Than 10 EXCEPTION: Where a function can inches (255 mm). Where the reach be performed in a substantially depth to the operable parts of any con- equivalent manner by using an alter- trol as measured from the vertical plane nate control, only one of the controls perpendicular to the edge of the un- needed to perform that function is...
  • Page 118 8100 U ODEL NSTALLATION ANUAL 4.2.4 Clear Floor or Ground Space for Wheelchairs. 4.2.4.1 Size and Approach. The minimum clear floor or ground space required to accommodate a single, stationary wheelchair and oc- cupant is 30 inches by 48 inches (760 mm by 1220 mm) (see Fig.
  • Page 119 NSTALLATION ROCEDURES 4.2.6 Side Reach. If the clear floor space allows parallel approach by a person in a wheelchair, the maximum high side reach allowed shall be 54 inches (1370 mm) and the low side reach shall be no less than 9 inches (230 mm) above the floor (Fig.
  • Page 120 8100 U ODEL NSTALLATION ANUAL Figure 5a. Forward reach, unobstructed. Figure 5b. Forward reach, obstructed. Figure 6a. Parallel approach - side Figure 6b. Parallel approach - high/ reach. low side reach. Figure 6c. Side reach, obstructed.
  • Page 121 NSTALLATION ROCEDURES Figure 7. Handicap access area.
  • Page 122 8100 U ODEL NSTALLATION ANUAL NTENTIONALLY LANK A-10...
  • Page 123 NSTALLATION ROCEDURES NVIRONMENTAL AND OWER HECKLIST A-11...
  • Page 124 8100 U ODEL NSTALLATION ANUAL When installing an ATM, some general environmental and power precau- tions need to be considered. Evaluate the location where the ATM will be installed. To help ensure proper operation of the ATM, ensure the environ- mental criteria listed in this checklist are met.

  • Page 125: Cabinet ( W / Plinth ) Dimensions

    NSTALLATION ROCEDURES ABINET PLINTH IMENSIONS A-13...
  • Page 126 8100 U ODEL NSTALLATION ANUAL Note All dimensions listed comply with US Federal ADA Guidelines. For USA installations, check for additional guidance. For non-USA installations, check regulations relating to the country of install. Dimensions in brackets mea- sured in millimeters (mm).
  • Page 127 NSTALLATION ROCEDURES Cabinet (w/signage) Cabinet (side view) A-15...
  • Page 128 8100 U ODEL NSTALLATION ANUAL Cabinet (rear view) A-16...

  • Page 129: Plinth / Cabinet / Dispenseri

    NSTALLATION ROCEDURES LINTH ABINET ISPENSER NSTALLATION A-17...
  • Page 130 8100 U ODEL NSTALLATION ANUAL LINTH NSTALLATION The following procedure applies to installing the plinth assembly using either standard (P/N 06200-00066) or chemical (06200-00060) anchor kits. The anchor kits are not supplied with the unit. l i r " 4 t a l "...
  • Page 131 After each keypress, the mechanism. Inspect the dispenser lock will ëbeepí. After the final digit and report any damage to Triton. has been entered, the lock will beep Set the mechanism aside. This will twice, and the open period begins.
  • Page 132 NOTE Mark/Drill The Model 8100 ATM is designed Mounting Holes for indoor use only! Mark the location of the plinth mounting holes on the concrete floor. This is accomplished as described below: Move the plinth to the location where it will be installed.
  • Page 133 NSTALLATION ROCEDURES TOOL USE/SAFETY CONCRETE STRENGTH Observe ALL safety precautions The floor at the installation loca- for operating hand and power tion should consist of commercial- tools! Wear eye and ear protection grade concrete measuring at least while operating the electric drill! 2000 psi in compression strength.
  • Page 134 8100 U ODEL NSTALLATION ANUAL Install Standard Anchors Bolt Plinth to Floor Move the plinth into position for mounting by aligning the base over the four holes drilled in the previous procedure. Place an anchor bolt through the plinth base and into one of the mounting holes.
  • Page 135 NSTALLATION ROCEDURES Install Chemical Anchors Bolt Plinth to Floor Move the plinth into position for mounting by aligning the base over the four holes drilled in the previous procedure. Begin by inserting a Chem Stud capsule into one of the mounting holes. Either end of the capsule may be inserted first.
  • Page 136 8100 U ODEL NSTALLATION ANUAL Pull the driver out of the coupling while holding the rod. Hold the hex nut with a wrench to unthread the coupler. Repeat steps 1-7 for each of the remaining mounting holes. Allow the adhesive to cure for the...
  • Page 137 NSTALLATION ROCEDURES Mount/Install ATM TOOLS: #2 Phillips screwdriver 7/16" nutdriver or equivalent NOTICE It is highly recommended that steps requiring lifting of the ATM cabinet be performed by 2 personnel. Before mounting the ATM cabinet to the plinth, some preliminary steps may be helpful for ease of installation.
  • Page 138 8100 U ODEL NSTALLATION ANUAL ! ! ! ! ! Using a phillips screwdriver, remove the two (2) front screws that secure the rail assemblies; retain screws. Next, loosen the back screws. Loosen Remove ! ! ! ! ! Pivot each slide rail slightly inward. This will allow easier access to secure the nuts to the plinths mounting screws when installing the ATM cabinet..
  • Page 139 NSTALLATION ROCEDURES Secure the assemblies together using the four (4) nuts provided with a 7/ 16" nutdriver or equivalent. cabinet Pivot the slide rail assemblies back and secure/tighten all screws previously removed/loosened. Route the ATM power and phone Plinth line cables through the cabinet (side view of access hole into the plinth mounting screws)
  • Page 140 8100 U ODEL NSTALLATION ANUAL TDM-50 D NSTALLING THE ISPENSING ECHANISM TDM-50 Refer to Figure 1. Unlock and open Four, 6-32 x 5/16 phillips screws the control panel. Verify that the (02054-00098) are required to attach power switch is in the OFF (0) the dispensing mechanism to the position.
  • Page 141 NSTALLATION ROCEDURES Place the TDM-50 on the Install the two (2) front phillip mounting tray with the cassette screws back into the holes at the facing into the security cabinet. front of the dispenser shown in Align and slide the slots on the Figure 5.
  • Page 142 8100 U ODEL NSTALLATION ANUAL NTENTIONALLY LANK A-30...

  • Page 143: Power And Communication

    NSTALLATION ROCEDURES OWER AND OMMUNICATION A-31...
  • Page 144 8100 U ODEL NSTALLATION ANUAL AC P OUTE ONNECT OWER AND ELEPHONE Ensure the power and phone cables are routed through the cabinet access hole as shown in Figure 1. Route the AC power cord and the phone cord through either the plinth or alternate access hole (as applicable) as shown in Figure 2.
  • Page 145 PPENDIX OMBINATION OCKS...

  • Page 146: Operating The Mechanicall

    8100 U ODEL NSTALLATION ANUAL NTRODUCTION The security cabinet can be secured using either a mechanical or electronic combination lock. This appendix covers how to change the combination of either lock. Procedures specific to the electronic lock, such as changing the battery, are also covered.
  • Page 147 OMBINATION OCKS Opening Index Changing Index Changing the Combination HANGE THE OMBINATION To change the combination, you will need access to the existing combination and a change key. First, open the safe door by dialing the existing combination. With bolt retracted and before changing combination, verify that the dial stopped between 90 and 100 on the ëOpening Indexí.
  • Page 148 8100 U ODEL NSTALLATION ANUAL Figure 1 Turn change key to the Left until it stops (approximately one-quarter turn). With the change key in this position, set the new combination as follows: Note: Never select a number from 0 to 20 (the forbidden zone) as the last number of the combination.

  • Page 149: Changing The Combination

    OMBINATION OCKS PERATING THE LECTRONIC The electronic lock combination consists of six digits. Upon arrival, the combi- nation of the lock should already be preset to 1-2-3-4-5-6. NTERING THE OMBINATION Enter the preset combination and check for proper operation. After each keypress, the lock will beep.

  • Page 150: Changing The Battery

    8100 U ODEL NSTALLATION ANUAL ATTERY ARNING Repeated beeping during an opening indicates that the battery is low or dead and needs to be replaced. The battery box is located on the inside of the door. Note: If the lock will not operate (i.e. repeated beeping or no beeping) while the door is closed and locked, the battery must be energized from the two external terminals on the front of the push-button panel.

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