Wifi And Connectivity Troubleshooting - Tekmar Invita Installation, Operation And Maintenance Manual

WiFi and Connectivity Troubleshooting

WiFi Connection Status
Press > WiFi > WiFi:On >
thermostat connection status .
1
3
2
(1) WiFi Signal Strength
• The WiFi signal must measure between 0 and
-69 dB to have a reliable connection to the
Watts cloud .
• A WiFi extender is recommended to be
installed if the WiFi signal is between
-70 to -100 dB .
(2) Internet Connected
• The WiFi information screen will show Internet
Connected when the thermostat is connected
to the router and there is a connection to
the Internet .
(3) IoT Connected
• The thermostat connection status will show
IoT Connected when connected to the Watts
Cloud and the thermostat is ready to be
registered to the app .
If IoT is not connected, please follow these steps:
Check Password
• Double check that you are using the correct
WiFi network and password .
• The password is limited to 32 characters,
and can include upper and lower case letters,
numbers, special characters and spaces . A
space counts as a character .
• The thermostat supports WPA2-Personal
password security .
i
to view the
Power Off and On
• Power the thermostat off . Next, power the rout-
er off, wait 10 seconds, then power on and wait
for the Internet status to be on . Then power the
thermostat on .
Check Router & Firewall
Consult the router manual or Internet Service
Provider (ISP) for assistance with router setup with
these configurations:
• The router must provide a 2 .4 GHz signal .
The thermostat is not compatible with
5 GHz networks .
• The router is using WPA2-Personal security .
• The router has DHCP enabled with enough
available addresses for all Internet devices .
• The router firewall is not blocking the outbound
UDP or TCP ports: 53, 123, 443, 8883 .
• The router firewall is not blocking connections
to * .azure-devices .net
The router firewall is not blocking the thermostat
based upon a MAC filter list .
Network Troubleshooting
• tekmar provides free access to a network
troubleshooting tool called RouteThis Helps .
• Download the app from the App Store or
Google Play Store to your mobile device .
• Enter code "TEKM" and click "Network scan" .
The app will provide further instructions .
Create a WiFi Hotspot
If you are unable to connect to the WiFi network,
try creating a WiFi Hotspot on your mobile device
to bypass the router .
Apple* iOS WiFi hotspot instructions
https://support .apple .com/en-us/HT204023
Android** WiFi hotspot instructions
https://support .google .com/android/answer/9059108
If the thermostat displays IoT connected when
using the WiFi Hotspot, please contact your
Internet Service Provider (ISP) or IT professional
for assistance with the router .
* Apple and App Store are trademarks of
Apple Inc .
** Google, Android and Google Play are trade-
marks of Google LLC .
17