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Avaya IX L100 Series Headsets, Release 1.0 Service
pack 4 (1.0.0.4) - Release Notes
30 June 2020
Contents
Contents ................................................................................................................................................................................... 1
Document changes ................................................................................................................................................................... 1
Introduction ............................................................................................................................................................................... 2
Installation ................................................................................................................................................................................. 2
Product compatibility ............................................................................................................................................................. 2
File list ................................................................................................................................................................................... 2
Installing the release ............................................................................................................................................................. 2
Upgrading .............................................................................................................................................................................. 2
Troubleshooting the installation ............................................................................................................................................. 3
Restoring software to previous version ................................................................................................................................. 4
What's new ............................................................................................................................................................................... 4
Audio quality improvements across all USB models. .......................................................... Error! Bookmark not defined.
Fixed issues .............................................................................................................................................................................. 4
Known issues and workarounds ............................................................................................................................................... 5
Smart Release connector .................................................................................................................................................. 7
Skype for Business for Mac OS ......................................................................................................................................... 7
Languages supported ............................................................................................................................................................... 7
Contacting support .................................................................................................................................................................... 7
Contact Support Checklist ..................................................................................................................................................... 7
Contact Support Tasks .......................................................................................................................................................... 8
Document changes
Date
Description
15-June-2020
Initial Version
Copyright 2020 Avaya Inc. All rights reserved.
Use pursuant to the terms of your signed agreement or Avaya policy.
1
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Table of Contents
Related Manuals for Avaya IX L100 Series
Summary of Contents for Avaya IX L100 Series
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Page 1: Table Of Contents
Contacting support ..................................7 Contact Support Checklist ..............................7 Contact Support Tasks ................................8 Document changes Date Description 15-June-2020 Initial Version Copyright 2020 Avaya Inc. All rights reserved. Use pursuant to the terms of your signed agreement or Avaya policy. -
Page 2: Introduction
For information about patches and product updates, see the Avaya Technical Support Web site https://support.avaya.com. Upgrading Avaya Setup Tool version 2.9.4.0 or later for Windows and 1.1.1.0 or later for Mac OS support automatic firmware and software update. If you are running earlier versions of Avaya Setup tool please download one of versions mentioned above from support.avaya.com site and install/update on a PC. -
Page 3: Troubleshooting The Installation
Figure 1. By default, the Avaya Setup tool checks the availability of new version of software and firmware every hour and displays a pop-up message if new version is available. The checking interval can be modified in Avaya Setup tool – Application Settings tab –... -
Page 4: Restoring Software To Previous Version
What’s new Avaya IX L100 Series Headsets 1.0 SP4 is a subsequent Service Pack release of wired headsets providing fixes for issues revealed in previous releases. Document “Avaya IX L100 Headsets API Documentation” (https://downloads.avaya.com/css/P8/documents/101063060) contains the flow of call-control messages for the standard HID API. -
Page 5: Known Issues And Workarounds
HEADSETS-365 Touch QD: Fine-tuned the default (installation) volume level. HEADSETS-357 Avaya Setup tool should be returned idle screen and "install" button should disappear after upgrade successfully HEADSETS-144 BT controller | J179 phone | Headset doesn't auto-reconnect to J179 phone after Headset is reset... - Page 6 Workaround: Answer the second call from Skype for Business. HEADSETS-229 Avaya Vantage | Bluetooth | 1-Way voice path after switch from Bluetooth to USB mode and back to Bluetooth mode Mac OS | LED, call control and voice path don’t work consistently when connecting two Headsets to HEADSETS-203 same PC.
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Page 7: Smart Release Connector
Due to specifics of Skype for Business on Mac OS taking exclusive control over USB headset there is a compatibility issues running Skype for Business and Avaya Equinox on same Mac OS desktop. It is recommended to have one soft client running at the same time to avoid interoperability issues. -
Page 8: Contact Support Tasks
Contact Avaya Technical Support at one of the telephone numbers in the Support Directory listings on the Avaya support Web site. If the setup includes Avaya Setup tool installed on PC and USB connectivity to this PC, the log files can be obtained for better troubleshooting at C:\Users\<username>\AppData\Local\Avaya\Avaya Setup Tool\logs.